We know troubleshooting isn’t everyone’s idea of a great time, but we’ve compiled a few steps here that should help put some of the control back in your hands as the customer.
When should I complete these steps?If you’re experiencing intermittent ...
We know troubleshooting isn’t everyone’s idea of a great time, but we’ve compiled a few steps here that should help put some of the control back in your hands as the customer.
When should I complete these steps?
If you’re experiencing consistent d...
Hey @darthwolf!
Sorry to hear you're unable to use the app on your tablet! Error 1003 is a more rare error code, I can appreciate the concern for sure. I'm glad to hear it's working on your phone! Couple of questions that could help us identify t...
Hey @cerea!
Welcome to the Community!
Sorry to hear you're unable to use the Ignite WiFi Hub app! We'll be happy to assist. To help get to the bottom of it can you confirm the following for us?
Are you using an XB6 or XB7 modem?Do you cur...
Hey @willston!
Welcome to the community!
Sorry to hear you're having an issue with your mobile internet hub. We'd be happy to assist in identifying what's going on for you. Just a few questions to start so we can get a better idea of the sit...
Hey @OLDYELLR!
I'm glad you're seeing the additional day there! The info under billing information should be updated after May 1st. Hope you have a fantastic weekend.
@RogersAndy
Hey @RosalieFerber!
Welcome to the community!
I would definitely recommend reaching out for support as the most common cause for this issue would be WiFi related. The health of your WiFi can be checked by support and options provided to impro...
