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Connection dropping

I'm been connecting to my home computer via SSH for the past several weeks and I've been get dropped connections. Is this occurring to other people? I'm in the Herongate Mall neighborhood of Ottawa.       ***Edited Labels***

hangint3n by I've been here awhile
  • 795 Views
  • 3 replies
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Ignite Gateway Gen2 XB7 modem keeps disconnecting randomly

Just upgraded to the latest Rogers offering, plus got a new aerial incoming cable, and the modem keeps disconnecting and reconnecting a few times per hour. Connection goes down, and immediately starts reconnecting, generating a disconnection of abo...

321321321 by I've been here awhile
  • 1128 Views
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Resolved! Fibe or fibe powered?

Bell is digging in my neighborhood, and I assume will offer me 8Gbps soon. Rogers SAYS they have fibe-powered in my 'hood, but these are the original cable wires from 33 years ago. They say they can give 1.5 Gbps max - how? Is this compression and ot...

1tpg1 by I've been here awhile
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  • 15 replies
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Stuttering TV and high packet loss in games

Hi folks - Over the past couple months I've been having issues with our internet (I'm not sure but it seemed to correspond with an upgrade to the 1.5 gbps plan). I've already contacted support and they sent a contractor to the house who replaced a co...

Mkrbc by I'm here a lot
  • 1645 Views
  • 8 replies
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Rogers Outdoor Pedestal

Hello!I am having a house built and just found out that there will be a Rogers cable box on our lot. I am concerned about this as my neighbour’s pedestal burst into flames last year after being serviced (I guess the heat gun was used and some debris ...

Pihc11 by I've been here awhile
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  • 30 replies
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Shoddy Connection/No Connection Toronto

Brand New Ignite 3 days ago. Same issues as older modem. All week I’ve been having what started as intermittent connection and now now connection yet a Green Light flashes away.!I unplugged and reset many times. Yesterday morning in woke up had a cal...

LPToronto by I've been here awhile
  • 852 Views
  • 2 replies
  • 0 likes

Throttled internet

How about fixing your internet!!  I pay for high speed as we have gamers in the house and games have been unplayable for about 2 weeks.  Enough already with your service.  Say something or fix it........   *Added Labels*

kathy522 by I've been around
  • 1114 Views
  • 1 replies
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Internet Still Not Working

When service will be restored. Email said 6hrs to 12 hrs yet it went byond that time frame. This reminds me Previous black out all Rogers lost power even 911 was not accessible hope Rogers install Redundancy back up system that will stop Future issue...

x35raptor by I've been around
  • 815 Views
  • 5 replies
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Unable to Access Certain Websites

As of two days ago, we can’t reach parts of the internet. This seems to come up in other postings. Some websites like google.ca work, most small or mid scale websites don’t. Are others having this problem ? We are in the Ottawa region.   **Labels Add...

Nnyk by I've been around
  • 425 Views
  • 1 replies
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Resolved! Questions About My Upcoming Ignite Install

I am having Ignite Internet and TV installed tomorrow.   I had a few questions:   1.  Can I choose install location of modem, preferred to me is on main level next to TV. 2.  Is one Wifi pod now included for free? 3.  I am getting 500u installed, wha...

dmbcanada by I plan to stick around
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  • 1 replies
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No Internet in the L6C area for over 12 hours.

Chatted with tech support numerious time. No update provided. Are they really working on the resolving it before start of business tomorrow? To be more specific, L6c in Markham is around Kennedy and major Mackenzie area       ***Edited Labels***

alok1 by I've been here awhile
  • 508 Views
  • 1 replies
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Internet outages for a week

So internet is having interruptions, but outages more like it, everyday for the last week. I work from home and loss everything when it goes out like this. FIVE DAYS IN A ROW NOW. No one will give a explanation or time frame this will be continue. Th...

Monique4n by I've been around
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  • 1 replies
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Resolved! Very High Uncorrectable Codewords

  I'm currently on ignite 1gbps and have an xb7 modem. https://www.speedtest.net/result/13967530695.png I have already had a Sr Tech come out and replace the lines to my house and the drop into my home. I'm getting massive ping spikes almost every ...

Breadwinka by I plan to stick around
  • 6907 Views
  • 45 replies
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Upload is impacting QOS gaming

I've had gigabit internet for several years. My speed are a respectable 950Mbps download. My son is an avid gamer and uses the QOS service on my Asus GT-AX11000 router. My download activity does not impact him. However if I'm uploading files to multi...

MyAxman by I plan to stick around
  • 5403 Views
  • 6 replies
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ASUS Wireless AX3000 Dual-Band Mesh Wi-Fi 6 Router (RT-AX58U/CA)

Hey everyone,   I'm going to be getting 500 ignite internet (most likely, I think this is enough for working from home, gaming, streaming, etc) and wanted to know what everyone thinks about the SUS Wireless AX3000 Dual-Band Mesh Wi-Fi 6 Router (RT-AX...

kuruczpa by I've been around
  • 1504 Views
  • 2 replies
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Are these signal levels ok?

Hello all, for the past 2+ weeks I've been having Internet issues and was told that it was due to "bad signal levels". A technician came over a few days ago and did his thing. He told me that our signal levels should be fine now. It was good for 1-2 ...

Markham1 by I plan to stick around
  • 2452 Views
  • 12 replies
  • 0 likes

Resolved! Fiber Extension/Connection Question

My farm is connected to two roads, one of which has Rogers Fiber, but the road leading to my house does not. The nearest fiber connection to my house is 500 meters away from the entrance. I called Rogers and they said it would cost at least 40k to co...

alexxxli by I've been here awhile
  • 710 Views
  • 2 replies
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Resolved! Degraded upload speed and packet loss to CMTS

Hi all, after years of having great connection with Rogers I am currently experiencing degraded service. I have noticed that I have unusual packet loss to the CMTS node (same when pinging 1.1.1.1 and google.com) and when I ran speedtest my upload spe...

Rogers Speedtest -2023-05-08.png rogers-packet-loss-1png.png
PhilipH by I plan to stick around
  • 670 Views
  • 1 replies
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Resolved! Remove Nokia ONT

Could someone tell what is the purpose of Nokia ONT in FTTH setup, can it be removed?    

grwl by I plan to stick around
  • 4176 Views
  • 8 replies
  • 0 likes