We recently got the ignite bundle with tv and internet, we cancelled it because we were mislead and are sticking with legacy internet with Hitron modem. I still have the Arris XB6 and ignite tv box unopened. i know i have to return the TV box, but wh...
We are having terrible issues in our neighborhood. Only getting 1/2 of my internet speed (direct wired) to the main computer/modem. In the evening it becomes almost unusable elsewhere in the house. My son cannot game, Our cable freezes/glitches/b...
Anybody having issues with their Rogers homepage not loading and then not being able to login to see emails? I've reset my modem, cleared cookies and cache, nothing works. Still getting the error of username/password not found. **Labels Added**
Why are most of my emails going directly into Trash? **Labels Added**
I have issue with my XB8 and need to replace the modem that its not available. Technician telling me they can't downgrade XB8 to XB7!! Anyone here seen this issue and know how to get around it? Rogers tech support is clueless and and hoping someone w...
Hi, I don't have a smart phone & want to access my ignite gateway info. When I try to access the website, it takes me to a download page for devices. How do I access the info. via my Win 10 desktop? Thanks, Nick.
Rogers did some maintenance in my area and in the end they moved me to a different segment and at the same time they've killed my internet connection I'm paying for 1Gbps internet and I'm getting 400Mbps on average. I've tested many times on many dif...
Email was working a few hours ago- Helpdesk does not seem to know what going on. ***Edited Labels***
Hi! I'm having a new problem that recently just started happening that I need some help with: Since Feb 28, 2022, the 2.4 GHz Wifi network band has stopped supplying Internet connectivity from my Rogers Hitron CODA modem. The 2.4 GHz connection ...
A company I buy services from sends messages to me but they never seems to arrive. The company says it has had similar non-receipt problems when sending to an @rogers.com email address. They say the problem can be solved by adding their email addres...
Hello, I am using Ignite WiFi Gateway Modem-XB6. I can access any website, except my own website. 路 I tried to access the site on all of the devices I have connected to the WiFi: PC, MacBook Pro, Samsung Galaxy, iPhone. None can access the website. ...
I'm a little tired of this issue to be honest. It's been ongoing for 3 weeks. I've had 2 technicians come out so far. The first technician took out a coaxial splitter, it didn't change much. The issue seems to be worse during around 8-12 at night. It...
Hello, I had put in a ticket about this issue, as instructed to do by Rogers agents, it was closed without resolution and I was told the notes said I should do something with my TV to fix it — haha. I had it opened again and that was closed again, c...
Hi everyone, my CODA-4582 modem went offline and didn't go back online. I had already reset the modem to factory default settings and still offline. Is there an activity this morning's maintenance window and this is expected or I have a faulty mode...
Hey just wondering why ob my home Wifi, banking apps , work apps, speedtest app can't connect. But over LTE , it works fine ***Edited Labels***
My Rogers ignite internet was spotty, dropping wifi on a regular basis. Got a new modem today, 2nd gen I think the Tech said. He also said that the 1st gen wifi pods would work with this modem, just unplug them plug back in and you are good to go. W...
Hello,Yesterday I replaced my Hitron Coda 4582 with XB7 modem and noticed that fan inside the XB7 running at full speed all the time, modem is worm not hot, the spinning fan it's very loud, I can hear it in the next room. Restarting modem doesn't hel...
Rogers wifi internet is an ongoing problem since we switched less than a year ago. It shows I have wifi and am connected with good strength but that is not the case. There is an exclamation point on my wifi icon and I get an error saying YOU MAY...
Hello!I got the new Ignite modem today. My previous one was Hitron from Rogers as well. I'm forwarding many ports (remote desktop to multiple computers, DistStation services). Unfortunately, I can't make it work using the new modem. The following err...
When I log into the gateway and go to Gateway > Connection > Rogers Network, the local time is off by an hour. Did Rogers fall back a week early? ***Edited Labels***
