FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 13

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I was on beta firmware, but am now back to running 4.5.8.22 on a CGN3ACSMR and I've noticed that the "Connected Devices" table is incomplete.   For example, I have a Synology server at 192.168.0.2  , but it doesn't show up on the Hitron connected devices table.  It's definitely online and other software like IP scanner see it fine.  I've noticed this on this Hitron and the previous Hitron I had in August and September, so I think it's a lingering issue.  I've also noticed the same thing with other devices on my network that don't show up with an IPv4 address in the table from time to time.

 

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Resident Expert
Resident Expert
Posts: 6,985

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

The external cable leading to your home can be absolutely fine, right up to the very day that it fails.  Been there, seen that.  So, is there a chance that you have some odd firmware issue, there is always a remote chance.  A firmware reset would probably resolve that.  I'd believe in a cable failure before I believe that a firmware problem has come up.  

 

Edit: if you get a tech out to your home and the tech finds that there is no problem with the cable and its connectors and then proves the point with a spare modem, that would be worth knowing.  If a factory reset for your current modem didn't resolve the issue, all of those facts, when combined, points to either a firmware issue or perhaps a modem failure.  There is always a possibility of a modem failure, which would be a pain given the timing.  A modem failure following a firmware change points to a firmware problem, but, it might be nothing more than a coincidence.  You can't rule out anything when you change firmware.  



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Retired Support
Retired Support
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Triple_Helix wrote:

 

Also why only using 2 channels for Upload? If I remember correctly i had 3 channels with .22 firmware?

 

Yes I had 3 Upstream Channels Before so why only 2 now? http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/335... Smiley Frustrated

 

Cheers,

 

Daniel Smiley Wink


Triple_Helix,

 

Yesterday, I verified a few items for the users including yourself that reported uplink issues. I noticed that your modem was actually connected to a single uplink channel. On your modem it goes from 1 to 2 but it should be 3. I sent this off to one of the CMTS engineer for his feedback and he came back to me this morning that there is indeed an issue but based on the measurements from your modem and your neighbours, he doesn't believe there is an RF issue in your neighborhood that would cause this type of problem.

 

It is also very unlikely that the firmware caused this issue but it is possible that the problem is caused by a faulty modem. The recommendation from the CMTS engineer is to have your modem replaced as a first step and then take it from there if you are still experiencing problems.

 

Dave

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I'm an Enthusiast
Posts: 946

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Okay so my modem got the .27 beta firmware but now when running speed test hard wired I'm now getting lower upload I would get 20-22 on .22 firm now I'm getting 12-15 and also jitter is quite higher
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I Plan to Stick Around
Posts: 79

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I had this issue at my apartment a few months back and I think Datalink is also correct.

 

Im my case they had to replace the connector in the mainbox for my apartment.

 

The repair guy said they sometimes go bad after a couple years.

 

I did everything from replacing cable lines to replacing modems and that was the only thing that solved the problem.

 

Also is everyone with upload issues running in gateway mode?

 

I don't seem to have any problems on .27 with a R7000 running Asus Merlin.

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I Plan to Stick Around
Posts: 56

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave

 

I am using firmware .22 with a CGNM-3552 and am on 500/20 profile but am not getting anywhere close to 500Mbps download.  Is this because of the firmware or a neighbourhood issue.  These are the results this morning hardwired to modem:

 

SpeedTest11.02.16.JPG

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I Plan to Stick Around
Posts: 136

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

If its hardcoded, use another address. 192.168.0.2 is also the address of the bridged, ghost wireless network that shows up on wireless scans.
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I've Been Around
Posts: 1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I recently updated my inginte 100 to 250 and got my modem repalced with CGN3AMR with firmware 4.5.8.20. I ususally run my modem in bridge mode. Since I did the switch, I have been having trouble when I utilize the full bandwidth of my connection (downloading a steam game for example). If I do, I can't connect to any wesbsites (I get DNS errors). If I limit my downlod speed, internet gets back to normal. I joined the beta firmware last weekend hoping to see if it resolves the issue, but I have not received the firmware update yet. Is there a timeframe I can expect the update? My router is an Airport extreme 3rd gen. Thanks

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Retired Support
Retired Support
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@mgamaleldin wrote:

I joined the beta firmware last weekend hoping to see if it resolves the issue, but I have not received the firmware update yet. Is there a timeframe I can expect the update? My router is an Airport extreme 3rd gen. Thanks


Hi mgamaledin,

 

Now that you have posted this message, wait a few more minutes and magic will happen 🙂

 

Dave

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I've Been Here Awhile
Posts: 4

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Well guys, I received the firmware push and my modem now has; 4.5.8.22 installed.  I followed the instructions to a tee including the factory reset and running the ipv6 test.  I only scored 17/20, not 19/20 as the white paper suggested I should.  My wifi speeds have now gone down to dial up modem speeds (1.4mbps) on my laptop computer and I can barely push 20mbps through my network adapters.  I had the first generation modem by Hitron which pushed 80mbps through my network adapters and typically 60mbps to my mobile devices.  This a crazy step in the wrong direction.  This new modem has crushed our internet experience at home for the past month since we got it.  I got this modem because of the wireless a/c/g/n/ac capabilities...wow, was I wrong!  Should I go out and buy a 200 router and turn my Hitron into a bridge?  Suggestions would be great! Thanks guys!