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Internet disconnects when PC tries to connect

Hi everyone,We are having a strange issue. We have had Rogers ignite for years and a few months ago upgraded from the 500mbps package to the 1gbps package. A tech came out to install a new modem and replaced part of the line. Everything has been good...

No-IP Dynamic DNS is no longer Supported in Rogers Modems?!

Greetings,   Just noticed my modem was rebooted by itself and I think it got updated its software.   Hardware Version 2ASoftware Version 7.1.1.32System Time 2020-09-16 21:53:04Time Zone UTC-05:00 Eastern Time(US & Canada)LAN Up Time 000 day 00h:02m:5...

ansred by I plan to stick around
  • 6313 Views
  • 6 replies
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Rogers - I found your Network Issue

Seems all the technicians know about this issue, but tech support keeps denying it.When I pay for gigabit and get 110 Mb - wired, you do have an issue!     **Labels Added**    

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AwesomeRob by I've been here awhile
  • 660 Views
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constant disconnects - 10 at a time some days

I have been having daily disconnects (both wifi and ethernet), daily for the past couple months, seems to be getting worse.  The issue resolves itself in some time and there is no rhyme or reason when the disconnects occur. - modem light usually flas...

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kf9 by I've been here awhile
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Resolved! Throttling of World of Warcraft

Southern Ontario is getting massive lag trying to play WoW. Raid opened tongith and rogers customers are screwed and no lag     ***Edited Labels***

Eoes by I've been around
  • 835 Views
  • 1 replies
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Resolved! Unable to connect to certain websites and to work using VPN

I have Rogers 500u package and it has been working fine for a long time. For the last two weeks I'm unable to connect to certain websites and especially to my work network using VPN (company provided laptop with CISCO VPN). Some of the sites I could ...

bckk by I've been here awhile
  • 13006 Views
  • 8 replies
  • 1 likes

CODA 4582 (OUTDATED?)

Im on Gigabit Internet and have had no issues with the connection for years now. I realize 1gb D/L is probably actually 75% of that, but its been working well ( except i've lost my 2.4 ghz wifi ),  but the 5ghz is fine. As a gamer most connections ar...

Bilko by I plan to stick around
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  • 1 replies
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Missing emails

My emails are disappearing.  I can only see emails back 1 year, where are they going?  I use Outlook MS365 and they are disappearing from there too, even emails that have been moved into folders are gone.  I have contacted support and getting bumped ...

Resolved! Steam Deck Remote Play Setup

Hi. I have a unusual query. I have my recently adopted son living with me now and I recently purchased a PS5 and a Valve Steam Deck. He wants to be able to play the Steam Deck remotely connecting to the PS5 when we are in Montreal visiting family. I ...

Tonedef by I've been around
  • 1498 Views
  • 1 replies
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Wireless Home Internet - Antenna

Have unhooked Ethernet cable at antenna. Goes to grounding box. What is this loose wire for?   *Added Labels* WHI

aprussky by I've been here awhile
  • 1517 Views
  • 4 replies
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internet is not stable

I am in the South West Kitchener area.  My Rogers internet was disconnected from time to time.   I logged the technical support ticket,  but the ticket was closed without any resolution or notice.  I was very upset with the internet service.    I wis...

geneatrim by I've been around
  • 2180 Views
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Outage in Brampton

We have been experiencing an outage to our home internet connection since yesterday morning. It has been 36 hours and every time the customer support team is called, we get a new ETA for the fix to happen. Getting such prolonged internet outages in  ...

Error with Service Interruptions thread Format

A few weeks ago, I noticed that the Rogers forum Service Interruptions thread, no longer showed the "No Active Outages" message within the thread like it did beforeNow that there is an outage listed for Brampton, and after clicking the link, it menti...

mebe by I'm an advisor
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  • 6 replies
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Provisioning issue and no internet for 80 hours and counting

I am a work from home engineer who relies on internet to do my job. I have spent over 15 hours on the last few days trying to talk to tech and have my issues resolved.The technicians who came to my home to do the installation could not get the modem ...

eleung1998 by I've been here awhile
  • 2785 Views
  • 6 replies
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Resolved! Ignite Internet and Static IP Address

I just signed up for Rogers Ignite and need a static IP as I work from home and have an FTP server. How do obtain one?   *Added Labels*

Northwoods by I've been around
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Resolved! When to upgrade Rogers modem?

I currently have the Ignite Internet Gigabit 1.5 package using the XB6 (the first ignite modem, Gen1) - I also have a Google Nest mesh setup (Gen 2) - not the Pro but not the first Google Wifi mesh.  I have bridged my Rogers modem, and I have 6 Googl...

roses4u by I've been here awhile
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Resolved! More Email issues - Webmail not working correctly with Firefox now

2 days ago I got booted out of my Webmail on Firefox and could not log back in to the account. Came up with a blank screen with a https://rogersmembercentre.com/#/signin?SAMLRequest=hZFfT4MwFMW%252FS.....(more letters and number I didn't copy) I chec...

ATP13 by I plan to stick around
  • 1470 Views
  • 1 replies
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How to get a new IP address

Hello,   I got an XB7 modem with an eero pro 6 router, i use bridge mode and use eero pro 6 for my wifi.   I'd like to get a new IP address i see that when i run my XB7 as a gateway/wifi i get a different IP address then when i use my eero pro 6, and...

chris98 by I plan to stick around
  • 1958 Views
  • 2 replies
  • 0 likes