Unable to sign in through MyRogers iPhone app.

[kalmia404]

This appears to be similar to the problem posted here:

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/The-app-wont-let-me-sign-in/m-p/533696

When I try to sign in with the MyRogers app on my iPhone 15 Pro I get a blank screen, as shown here: 

https://imgur.com/a/aDrF9zX

Any help appreciated.

*Added Labels*

[RogersMoin]

Hello, @kalmia404.

We're delighted you joined our Community. Thank you for posting your MyRogers app login problem.

Are you running the latest iOS 18.1 on your device?

Let's try adding a pop-up exception for rogers.com in your Safari browser:

1. Open Safari browser
2. Click the "Safari" menu item in the top-left corner of your screen, then click "Preferences"
3. Click on the "Websites" tab
4. On the left side of that window, click on "Pop-up Windows"
5. Click the drop-down menu on the bottom right and choose "Allow"

Note: You should have that blank website, account.rogers.com, running in the background to add the exception.

Please close all the instances of the browser, sign in to your MyRogers app now, and share the outcome with us.

Cheers,

RogersMoin