Rogers Hitron CODA-4582 Hardware

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Resident Expert
Resident Expert
Posts: 6,229

Re: Rogers Hitron CODA-4582 Hardware

Yes, you should swap it out, considering that you have missing channels.  Running the 2.4 Ghz by chance?  If so, try an experiment:  shut down the 2.4 Ghz wifi and then reboot the modem.  Check the channels after the reboot to see if all 32 downstream channels are present.  You could run a reboot first, with the wifi running, just to check the effects of the reboot, as in, will the reboot result in 32 downstream channels running, even if the wifi is running? 

 

The painful part after the swap will be requesting .24 again and waiting for it to load.  In the end you will be better off with all channels available. 



I Plan to Stick Around
Posts: 24

Re: Rogers Hitron CODA-4582 Hardware

Ok, I'll do that first time I get the chance.
Resident Expert
Resident Expert
Posts: 6,229

Re: Rogers Hitron CODA-4582 Hardware

Just to note, there may be a decision by the end of the week to release .24 network wide as the latest production version for the 4582, in which case you wouldn't necessarily have to request the update.  You could do that however to place the modem on the trials list for future build updates.



I Plan to Stick Around
Posts: 8

Re: Rogers Hitron CODA-4582 Hardware

Hello All,

@CommunityHelps @RogersDave

Last week I upgraded to the new CODA-4582 modem and I have the Rogers Gigabit package. I experienced the exact same issue as everyone else where my downstream was great for about an hour (700Mbps+), and then it would basically decrease to less than 1Mbps, and eventially disconnect completely (Logs indicating many timeouts).

 

I swapped modems twice.. first one was the 1 black dot, and now have the one with 2 black dots. It made zero difference, so please don't waste time in exchanging the hardware. I am currently on firmware version 2.0.10.19 (which is apparently there production release) but there is zero improvement... ALL 32 downstream channels were still in the negative dBmV values.

 

I have now contacted Rogers yet again, and they have pushed out the new 2.0.10.24 (this is BETA btw) and I will provide feedback on performance afterwards. Let's all hope this provides a solution to the problem. Because having to reboot your modem every 45 minutes is unacceptable.


I Plan to Stick Around
Posts: 8

Re: Rogers Hitron CODA-4582 Hardware

@CommunityHelps @RogersDave

Just read about users getting reverted back to the .19 firmware. Could you please place my account on the exclusions list for the beta testers, so I can remain on .24

Thanks!

Highlighted
Resident Expert
Resident Expert
Posts: 6,229

Re: Rogers Hitron CODA-4582 Hardware

@JasRai

 

Send a private message to @CommunityHelps, including your modems MAC address and serial number.  Follow that link to the @CommunityHelps public page.  Follow the link on the right and side to "send this user a private message".  That takes you to the pre-addressed message composition page. 

 

Add in the title:  Rogers Rocket Wi-Fi Modem Firmware Trial

 

Text contents: 

 

1.  Modem Model:  CODA-4582

2.  MAC address:

3.  Serial Number:

 

The MAC address and serial number can be copied from the modem's STATUS page, which is seen when you log into the modem.

 

Watch for a number overlaid on your avatar in the upper right hand corner of the page when you are logged into the forum.  Follow that link down to the message inbox for the reply from the moderators. 

 

Here's a reference post:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/3315...

 

If you have .24 loaded on your modem, as seen in the Software version (firmware) on the STATUS page, you should at the very least, restart the modem.  Pull the power from the modem, wait for 30 seconds and plug the power cable back in to force a restart.  If you have any problems, consider running a factory reset.  

 

Does your modem have a black dot (sticker) on the back of the modem near the power cord?  It should.  

 

Edit:  add a note to your pm to indicate that you have .24 already loaded, but require the modem to be placed on the exclusion list so that its protected from rolling back to .19 due to the nightly or weekly system check. 

 

Just to note, prior to the creation of the exclusion list or its widespread use, that system check would detect newly installed modems with out of date firmware which are now running on the network and update them accordingly, so that was or is a straight forward process.  The addition of test firmware complicates this now by having to protect those modems from the same system check and rolling back to the current production firmware.  



I Plan to Stick Around
Posts: 8

Re: Rogers Hitron CODA-4582 Hardware

@Datalink @CommunityHelps @RogersDave

Hi,

I just updated to .24 and performed a full reboot afterwards and regret to inform that it is just as slow as it was previously on .19 I had 500Mbps for about 5 minutes before it dropped back to 2MBps consistently:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-0.8001138.983
2561000000256QAM-0.600238.983
3567000000256QAM-1.000338.605
4573000000256QAM-0.800438.605
5579000000256QAM-1.000538.983
6585000000256QAM-0.900638.983
7591000000256QAM-0.800738.605
8597000000256QAM-0.900838.983
9603000000256QAM-1.200938.605
10609000000256QAM-1.1001038.983
11555000000256QAM-0.900138.605
12621000000256QAM-1.2001238.983
13633000000256QAM-0.9001338.983
14639000000256QAM-1.0001438.605
15645000000256QAM-0.4001538.605
16651000000256QAM-0.8001638.605
17657000000256QAM-0.4001738.983
18663000000256QAM-0.1001838.983
19669000000256QAM-0.1001940.366
20675000000256QAM-0.6002038.983
21681000000256QAM-0.9002138.983
22687000000256QAM-0.9002238.605
23693000000256QAM-0.7002338.983
24699000000256QAM-0.8002438.605
25705000000256QAM-1.4002538.605
26711000000256QAM-1.1002638.983
27717000000256QAM-1.2002738.605
28723000000256QAM-1.1002838.605
29825000000256QAM-2.0002938.983
30831000000256QAM-2.0003038.983
31837000000256QAM-2.5003138.605
32843000000256QAM-2.6003238.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-0.599998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595805ATDMA - 64QAM37.50033200000
230596000ATDMA - 64QAM35.50016400000
323700000ATDMA - 64QAM34.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K



 

I Plan to Stick Around
Posts: 32

Re: Rogers Hitron CODA-4582 Hardware

So, still on 0.19 (super glad Twitter Support "expidited" this) and I've been running PingPlotter. The modem just randomly stopped returning times. It's like it randomly decided to start timing out ICMP requests. Obviously that isn't impacting my speeds but it's rather a pain since I've been using PingPlotter to troubleshoot until now and it's worked fine.

 

It should be noted it was also doing that earlier tonight but a restart of the modem fixed it.

 

EDIT:

It get's stranger - just noticed that I can't do anything to adjust/turn on our 2.4Ghz wifi

 

https://i.gyazo.com/e29543a3dd5924bc2847431d0afa63a4.gif

 

and it has this under status:

Wireless Status

This menu displays the current wireless status

2.4 GHz Wireless Status
Wireless Status (2.4 GHz)OFF
Wireless Mode (2.4 GHz)802.11 b/g/n Mixed
Wireless Channel (2.4 GHz)Auto(5)
5 GHz Wireless Status
Wireless Status (5 GHz)ON
Wireless Mode (5 GHz)802.11 a/n/ac Mixed
Wireless Channel (5 GHz)Auto(36)
SSID Overview
TheTeam    Down

 

 

EDIT 2:

Doing a soft reboot of the modem seemed to fix the issue with PingPlotter not getting a response from the modem but it appears 2.4 is still unable to be turned on.

I Plan to Stick Around
Posts: 11

Re: Rogers Hitron CODA-4582 Hardware

Just switched to this new modem. The old Rogers Rocket gigabit modem actually was running perfectly fine. In fact i got faster speeds and further range. Now we are all experiencing network issues, low internet, and internet + wifi drop outs constantly.

 

I do not think there is anyone who is having a good experience with this router (not to mention that it even looks uglier than the old black sleek one). 

 

This is like a cheap plastic box. Can we get our old one back?

 

I am pretty sure rogers cheated us all and got a cheaper deal from their router vendor so they took our more expensive model...if this is not true Rogers fix my GIGABIT internet!

I Plan to Stick Around
Posts: 11

Re: Rogers Hitron CODA-4582 Hardware

All,

 

I'm on the 2.0.10.24 firmware, no black dot CODA-4582.  After many posts I'm still trying to figure out certain things.  After seeing the DOCSIS Logs not have anything new in it for 3 days I rebotted the modem last night and this morning I see a lot of warning and critical.  The problem is I have no way of knowing what any of it means.  I know since signing up for the gigabit ultra plan I've never come close to the speeds.

 

I have a few questions and a posting of my DOCSIS WAN and DOCSIS Logs

 

1) How can someone detemine if DOCSIS 3.1 is available in their neighbourhod?
2) How can one tell if they are missing channels?
3) What do the various errors mean?

DOCSIS WAN

1) How can someone detemine if DOCSIS 3.1 is available in their neighbourhod?
2) How can one tell if they are missing channels?
3) What do the various errors mean?

 

DOCSIS WAN
DHCP Lease Time 😧 07 H: 00 M: 00 S: 00
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -3.800 31 38.605
2 363000000 256QAM -3.200 10 37.636
3 369000000 256QAM -3.300 11 37.636
4 375000000 256QAM -3.300 12 37.356
5 381000000 256QAM -3.600 13 37.636
6 387000000 256QAM -3.900 14 37.356
7 393000000 256QAM -4.400 15 37.356
8 399000000 256QAM -4.500 16 37.636
9 405000000 256QAM -5.000 17 37.356
10 411000000 256QAM -5.300 18 37.636
11 417000000 256QAM -5.200 19 37.636
12 423000000 256QAM -4.700 20 37.356
13 429000000 256QAM -4.200 21 37.636
14 435000000 256QAM -3.700 22 38.605
15 441000000 256QAM -3.600 23 38.605
16 447000000 256QAM -3.500 24 38.605
23 357000000 256QAM -3.000 9 37.636
27 615000000 256QAM -4.400 35 37.636
28 621000000 256QAM -4.300 36 38.605
29 633000000 256QAM -3.700 37 38.605
30 639000000 256QAM -3.500 38 38.605
31 645000000 256QAM -3.300 39 38.605
32 651000000 256QAM -3.000 40 38.605
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 31.250 4 6400000
2 38595746 ATDMA - 64QAM 34.500 6 3200000
3 23700000 ATDMA - 64QAM 30.000 5 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

DOCSIS Logs
The DOCSIS event logs is shown here

No. Time Type Priority Event
1 02/23/2017 02:08:18 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
2 02/23/2017 02:08:19 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
3 02/23/2017 02:08:22 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
4 02/23/2017 02:09:50 84020200 warning Lost MDD Timeout;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
5 02/23/2017 02:09:50 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
6 02/23/2017 02:09:50 84020200 warning Lost MDD Timeout;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
7 02/23/2017 02:10:09 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
8 02/23/2017 02:10:11 84020200 warning Lost MDD Timeout;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
9 02/23/2017 02:13:53 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
10 02/23/2017 02:16:11 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
11 02/23/2017 02:16:12 84020200 warning Lost MDD Timeout;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
12 02/23/2017 02:16:13 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
13 02/23/2017 02:16:16 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
14 02/23/2017 02:16:17 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
15 02/23/2017 04:53:51 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;
16 02/23/2017 04:53:56 84000700 warning RCS Partial Service;CM-MAC=a8:4e:3f:d1:a9:e0;CMTS-MAC=00:17:10:90:d3:1a;CM-QOS=1.1;CM-VER=3.1;