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Rogers Hitron CODA-4582 Hardware

Double_K
I'm a Reliable Contributor
2,050 REPLIES 2,050

Re: Rogers Hitron CODA-4582 Hardware

ryanto
I've Been Here Awhile
I haven't bought a router yet.. but willing to if this resolves the latency/speed issues.

Re: Rogers Hitron CODA-4582 Hardware

yyzsam
I Plan to Stick Around

Replying to my own thread here,

 

So since the tech was here I haven't lost connectivity like I was before (10m-3hrs).

However all is not well, I am getting some serious packet loss. Duirng the day it is random but at nigth between 7pm-12am or so I can't even finish a speed test from Rogers own site without link errors.

This issue is bigger than the modem since I was having issues with Teksavvy and the Hitron CDA3, then Rogers with tthe CGN3ACR and now the CODA-4582 Black Dot Editon :-). Sorry if this shoudl be it's own thread.

I have no probelms getting fullspeed it's just the paketloss/linkerrors are making Rogers line almost useless.

Going to open up another ticket but any suggestions would be appriciated.

Checkout the MTR test below, top image is Rogers and the bottom is Teksavvy DSL.

MTR test Rogesr vs Teksavvy

 

Modem stats below;

  
  
  
  
  
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM8.200738.983
2567000000256QAM8.200338.605
3573000000256QAM8.400438.983
4579000000256QAM8.200538.605
5585000000256QAM8.300638.983
6561000000256QAM8.100238.983
7597000000256QAM7.600838.983
8603000000256QAM7.600938.983
9609000000256QAM8.2001038.983
10615000000256QAM8.2001138.983
11621000000256QAM8.0001238.983
12633000000256QAM7.9001338.983
13639000000256QAM8.0001438.983
14645000000256QAM7.8001538.983
15651000000256QAM7.3001638.605
16657000000256QAM7.2001738.983
17663000000256QAM7.1001838.983
18669000000256QAM7.4001938.983
19675000000256QAM6.9002038.983
20681000000256QAM6.6002138.605
21687000000256QAM6.4002238.605
22693000000256QAM6.6002338.605
23699000000256QAM6.4002438.983
24705000000256QAM6.2002538.605
25711000000256QAM6.1002638.983
26717000000256QAM6.5002738.983
27723000000256QAM6.2002838.605
28825000000256QAM7.5002938.983
29831000000256QAM7.2003038.983
30837000000256QAM6.8003138.605
31843000000256QAM7.0003238.983
32555000000256QAM8.300138.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES8.300003
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM39.25033200000
230596000ATDMA - 64QAM36.00016400000
323700000ATDMA - 64QAM37.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
      

Re: Rogers Hitron CODA-4582 Hardware

mattmartinolc
I Plan to Stick Around

Gigabit package and Coda-4582 are both JUNK

 

So far the Coda-4582 has been GARBAGE - as well as the "gigabit" internet package. In the one month I have had the service, I have had three technicians visit my home, daily chats with support staff who don't seem to have a clue (they all say things that conflict with one another), four wasted trips to Rogers Stores and have had no reliable or just no internet for this whole time. The support staff say there is no problem with the service, even though they can only score ~300mbit with remote testing. The technicians say there's definitely a problem but don't know what they can do about it. I am at my wits end and have been clear with support that I intend not to pay my bill until they deliver on my internet package. I signed up in December, and I SPECIFICALLY asked on the phone if my address has Docsis 3.1. I was told YES. Two weeks into daily chats with support (a lot of the time on my LTE cell data because the net wouldn't actually work) I get told that no, Docsis 3.1 was not yet rolled out. I have never been able to score more than around 360mbit. Today I average anywhere between 180-225mbit the day after driving 40 mins each way to a Rogers store in a neighboring city to get the new "black dot" modem. They last night called me to say they did not have the updated firmware they told me it would have and were flashing the version 19 firmware on the unit but it did nothing to help. The support staff are telling me this is normal because the plan is "up to" a gigabit. When they aren't telling me that, they are asking me to downgrade to the 250 ignite package so that it would appear to be working properly. I have refused and intend to hold Rogers to delivering on the package they advertised, promoted and got me to sign on to.  Rogers needs to get their act together and stop advertising speeds they can't even get half of. GARBAGE.

Re: Rogers Hitron CODA-4582 Hardware

 


@effff wrote:

Replying to my own thread here,

 

So since the tech was here I haven't lost connectivity like I was before (10m-3hrs).

However all is not well, I am getting some serious packet loss. Duirng the day it is random but at nigth between 7pm-12am or so I can't even finish a speed test from Rogers own site without link errors.

This issue is bigger than the modem since I was having issues with Teksavvy and the Hitron CDA3, then Rogers with tthe CGN3ACR and now the CODA-4582 Black Dot Editon :-). Sorry if this shoudl be it's own thread.

I have no probelms getting fullspeed it's just the paketloss/linkerrors are making Rogers line almost useless.

 

The packet loss reported by WinMTR is a known issue. It is not real packet because as you can see, you sent 95 packets to Google and 95 were received. This means that the path all the way to Google didn't have packet loss.

It's strictly a cosmetic problem but it is fixed in firmware 2.0.10.21T1.

 

Dave

Re: Rogers Hitron CODA-4582 Hardware

BS
I'm a Senior Advisor

@mattmartinolc  Thanks for pointing out the issues you are having.  They are not unique to you as you have seen on the forum threads - take a look at the beta testing page too - you may actually be able to get some engineering support from @RogersDave if you are planning to stay with the current package with poor speed, would make sense to be part of beta test.

 

But if you haven't, I would escalate to office of president.  Be careful about not paying until you get the service, unless you have escalated and got agreement on this - it potentially can run you into difficulties.  I don't know when you got the service signed on - but you do have a 30 day grace to just walk away and pay for what service you have received, which I would hope that a discussion with office of president may support you in an acceptable response that you can agree to.

 

Good luck with your next steps - you have worked with them, you have expressed your strong concerns here, now next step would be to go to office of president - in MYROGERS, go to contact us, and click on submit a concern - that one last time I went to it allows for about 400 characteristics, but if you go specifically to a support area (say technical), you can also do submit a concern and it allows for a longer description.  They usually will phone you within 48 hours, I have always been called within 24.

 

Best of luck, I know I wouldn't be too happy if I was first marketed 1 GB, then didn't get it, then got so many different answers as described, then tell you to go to 250 MB.  If you can't deliver 3.1, don't say you can, if you can't deliver that to your area, then don't offer it.

 

They must be getting some idea the areas where it just won't deliver - I know I called in a while back and they said they can deliver it, but checked a few neighbours who had tried it out and dropped it because they couldn't get it.

 

Bruce

Re: Rogers Hitron CODA-4582 Hardware

soundwave80
I Plan to Stick Around
I agree the coda modem is a piece of junk, see if you can get a cgnm 3552 and save yourself the frustration.

Re: Rogers Hitron CODA-4582 Hardware

mattmartinolc
I Plan to Stick Around

Yea that's the one they got me to turn in yesterday. It was scoring around 370mbit. It's the modem they claim were able to reach 500mbit on a remote test.

Re: Rogers Hitron CODA-4582 Hardware

mattmartinolc
I Plan to Stick Around

@BSThanks for the reply. Yes I have been doing my best to work with them. Yesterday the office of the president contacted me. They sent the senior tech today who found that the cable nipple in the wall had a short. He swapped it out but there has been no change or improvement in speed. The opposite actually as I am getting lower speeds now with the black dot modem. I have today filed a formal complaint with the Commissioner for Complaints for Telecommunications Services with the pertinent info, dates, what's happened so far, what has been said to me, attachments of chat transcripts etc. Hopefully a resolution will be on the horizon because next is the CRTC. As for not paying, I already have had them credit me the entire first month thus far because I rely on internet for my work and am potentially losing revenue thanks to this mess. I was clear to them from day one that I would not pay until they delivered on what I signed up to. If they pull their end, I will pull mine.

Re: Rogers Hitron CODA-4582 Hardware

hardretro
I Plan to Stick Around

@RogersDave, since replacing the modem with a black dot variant 36 hours ago, I've since had 3 No Ranging Response critical errors, all coinciding with speed drops and outright disconnection.

 

From what I can see the signal levels are still good, and now all channels are connected:

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 1.900 31 38.983
2 363000000 256QAM 2.400 10 38.983
3 369000000 256QAM 2.200 11 38.983
4 375000000 256QAM 1.900 12 38.605
5 381000000 256QAM 1.600 13 38.983
6 387000000 256QAM 2.000 14 38.605
7 393000000 256QAM 2.100 15 38.605
8 399000000 256QAM 2.200 16 38.605
9 405000000 256QAM 2.100 17 38.983
10 411000000 256QAM 2.500 18 38.605
11 417000000 256QAM 2.400 19 38.605
12 423000000 256QAM 2.400 20 38.605
13 429000000 256QAM 2.500 21 38.983
14 435000000 256QAM 2.500 22 38.605
15 441000000 256QAM 2.400 23 38.605
16 447000000 256QAM 2.700 24 38.983
17 555000000 256QAM 2.000 25 37.636
18 561000000 256QAM 1.900 26 37.636
19 567000000 256QAM 1.800 27 38.983
20 573000000 256QAM 1.800 28 37.636
21 579000000 256QAM 1.900 29 38.605
22 585000000 256QAM 1.900 30 38.605
23 357000000 256QAM 2.100 9 38.605
24 597000000 256QAM 1.700 32 38.983
25 603000000 256QAM 1.600 33 38.605
26 609000000 256QAM 1.400 34 38.605
27 615000000 256QAM 1.700 35 38.605
28 621000000 256QAM 1.800 36 38.983
29 633000000 256QAM 2.000 37 38.605
30 639000000 256QAM 1.800 38 38.605
31 645000000 256QAM 1.700 39 38.983
32 651000000 256QAM 2.000 40 38.605

 

 

Is it worth getting a technician out, or are they even able to diagnose this intermittent issue? My understanding is that the root cause of No Ranging Response errors are issues in Rogers distrobution points, and not my local line.

Re: Rogers Hitron CODA-4582 Hardware

Vikentieff
I Plan to Stick Around

Follow up #2: now instead of rebooting every night, this thing just drops internet connection (at the exact same time it usually reboots at night), until manually rebooted. This is just ridiculous!

 

Lost MDD Timeout

SYNC Timing Synchronization failure - Loss of Sync -- Both are abundant in the log.

 

Will see how it goes in the next 24 hrs, but I'm loosing patience because not only this things freezes, reboots and does very poorly on both 2.4 and 5 Ghz bands, it also lags a lot in online games and packet loss is at about 50%, on the same servers that used to be only 12-15% with the older ACR modem. Not sure if the older powered amp (rogers installed) is an issue, but without it my signal levels go to -9 -11 on most channels. Should I get in touch with tech support because of it?

Re: Rogers Hitron CODA-4582 Hardware


@Vikentieff wrote:

Follow up #2: now instead of rebooting every night, this thing just drops internet connection (at the exact same time it usually reboots at night), until manually rebooted. This is just ridiculous!

 

Lost MDD Timeout

SYNC Timing Synchronization failure - Loss of Sync -- Both are abundant in the log.

 

Will see how it goes in the next 24 hrs, but I'm loosing patience because not only this things freezes, reboots and does very poorly on both 2.4 and 5 Ghz bands, it also lags a lot in online games and packet loss is at about 50%, on the same servers that used to be only 12-15% with the older ACR modem. Not sure if the older powered amp (rogers installed) is an issue, but without it my signal levels go to -9 -11 on most channels. Should I get in touch with tech support because of it?


yes call tech support, your levels are out've spec

Re: Rogers Hitron CODA-4582 Hardware

clenh
I Plan to Stick Around

Earlier today, spoke with tech support and he recommended me to do modem swap with the one with the black sticker.    Which I did, I just PM Dave for the new firmware update.    The signal seems a bit better than before.

 

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM-2.8003937.356
2363000000256QAM-1.6001038.605
3369000000256QAM-2.2001138.605
4375000000256QAM-1.9001238.605
5381000000256QAM-1.9001338.605
6387000000256QAM-2.0001438.983
7393000000256QAM-1.4001538.605
8399000000256QAM-1.2001638.983
9405000000256QAM-1.2001738.605
10411000000256QAM-1.5001838.605
11417000000256QAM-1.7001938.605
12423000000256QAM-1.7002038.605
13429000000256QAM-1.5002138.983
14435000000256QAM-1.1002238.983
15441000000256QAM-1.1002338.605
16447000000256QAM-0.2002438.983
17555000000256QAM-2.0002538.983
18561000000256QAM-2.1002638.983
19567000000256QAM-2.7002738.605
20573000000256QAM-2.0002838.605
21579000000256QAM-1.9002938.983
22585000000256QAM-2.4003038.983
23591000000256QAM-2.3003138.605
24597000000256QAM-3.1003238.605
25657000000256QAM-2.2004138.605
26663000000256QAM-1.5004237.636
27669000000256QAM-1.4004337.356
28675000000256QAM-1.1004437.636
29633000000256QAM-2.6003738.983
30639000000256QAM-3.1003837.636
31357000000256QAM-1.400938.605
32651000000256QAM-2.8004037.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM39.25016400000
238595746ATDMA - 64QAM43.00033200000
323700000ATDMA - 64QAM39.25026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Rogers Hitron CODA-4582 Hardware

DrWhom
I'm Here A Lot

Not sure where to start! My service got "upgraded" to DOCSIS 3.1 about a week ago. Modem was on .19. Since then, the internet drops every 12-24h or so. I swapped for a "black dot" modem last night on .13, same issue. Bridge mode. Stats here: 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM8.8001540.946
2561000000256QAM7.700240.946
3567000000256QAM8.100340.946
4573000000256QAM7.600440.366
5579000000256QAM8.600540.366
6585000000256QAM8.300640.946
7591000000256QAM8.600740.946
8597000000256QAM7.800840.946
9603000000256QAM8.300940.946
10609000000256QAM8.3001040.366
11615000000256QAM8.3001140.366
12621000000256QAM8.3001240.366
13633000000256QAM8.5001340.366
14639000000256QAM8.9001440.366
15555000000256QAM8.000140.946
16651000000256QAM8.2001640.366
17657000000256QAM8.7001740.366
18663000000256QAM8.5001840.946
19669000000256QAM8.7001940.946
20675000000256QAM9.1002040.366
21681000000256QAM8.3002140.366
22687000000256QAM8.3002240.366
23693000000256QAM7.2002340.366
24699000000256QAM8.6002440.946
25705000000256QAM7.7002540.366
26711000000256QAM8.4002640.946
27717000000256QAM7.1002740.946
28723000000256QAM7.9002840.366
29825000000256QAM8.3002938.983
30831000000256QAM8.0003038.605
31837000000256QAM7.0003138.605
32843000000256QAM6.9003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES4.199997
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM35.00046400000
238595824ATDMA - 64QAM37.00063200000
323700000ATDMA - 64QAM35.00056400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Rogers Hitron CODA-4582 Hardware

hardretro
I Plan to Stick Around

@RogersDave I've now had 5x 'No Ranging Response received' critical errors today coupled with extreme slowdown then reboot. Shortly after these I've had two RCS Partial Service warnings as well.

 

What's going on with this network???????

 

@DrWhom what is your log showing when you get the drop -outs?

 

 

 

 

EDIT: Just noticed I'm showing an OFDM Downstream Connection now as well, so Docsis 3.1 enabled in the last 24 hours.

Re: Rogers Hitron CODA-4582 Hardware

Double_K
I'm a Reliable Contributor

@hardretro wrote:

@RogersDave I've now had 5x 'No Ranging Response received' critical errors today coupled with extreme slowdown then reboot. Shortly after these I've had two RCS Partial Service warnings as well.

 

What's going on with this network???????

 

@DrWhom what is your log showing when you get the drop -outs?


@hardretro  What did the Rogers tech say?

Re: Rogers Hitron CODA-4582 Hardware

I've been getting a few different criticals: 

SYNC Timing Synchronization failure

No Ranging Response received - T3 time-out

Ranging Request Retries exhausted

 

I don't know exactly when the internet last cut out, but I will try to better correlate in the logs. 

Re: Rogers Hitron CODA-4582 Hardware

Mayoo
I Plan to Stick Around

@RogersDave Thanks for taking a look at my issue. i have swaped the modem to the modem with black dot

 

Modem also got the latest .23 pushed. 

 

I have Factory Reset the Modem

Hard Rebooted

Connected Directly to Modem even though its set in Bridge. 

 

My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 

 

Whats going on .. missing my CGN now 😞 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM0.1003938.983
2363000000256QAM0.6001038.983
3369000000256QAM0.6001138.983
4375000000256QAM0.4001238.983
5381000000256QAM0.7001338.983
6387000000256QAM0.3001438.983
7393000000256QAM-0.4001538.983
8399000000256QAM-2.9001637.636
9405000000256QAM-2.5001737.636
10411000000256QAM-0.4001838.983
11417000000256QAM0.3001938.605
12423000000256QAM0.8002038.605
13429000000256QAM0.6002138.605
14435000000256QAM1.2002238.983
15441000000256QAM1.5002338.983
16447000000256QAM1.5002438.983
17555000000256QAM-0.2002538.605
18561000000256QAM0.0002638.605
19567000000256QAM0.0002738.983
20573000000256QAM0.0002838.605
21579000000256QAM0.5002938.983
22585000000256QAM0.5003038.983
23591000000256QAM0.4003138.983
24597000000256QAM0.1003238.983
25603000000256QAM0.1003338.983
26609000000256QAM-0.5003438.605
27615000000256QAM0.0003538.983
28621000000256QAM-0.2003638.983
29633000000256QAM0.0003738.983
30639000000256QAM-0.1003838.983
31357000000256QAM0.900938.983
32651000000256QAM0.0004038.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM36.00016400000
238595824ATDMA - 64QAM39.25033200000
323700000ATDMA - 64QAM36.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

speed.png

Re: Rogers Hitron CODA-4582 Hardware

hardretro
I Plan to Stick Around

@Double_K The appointment was bumped to tomorrow morning due to a change of schedule. Hope he can make sense of it as I haven't had an explaination elsewhere.

Re: Rogers Hitron CODA-4582 Hardware

coder_1990
I Plan to Stick Around

Hitron CODA-4582 newest .23 fw update.

Here are my stats:

 

DOCSIS Overview
Network AccessPermitted
IP Address7.24.242.50
Subnet Mask255.255.240.0
Gateway IP Address7.24.240.1
DHCP Lease Time😧 07 H: 00 M: 00 S: 00
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM2.1003138.605
2363000000256QAM3.4001037.636
3369000000256QAM3.3001137.356
4375000000256QAM3.0001237.636
5381000000256QAM2.9001337.356
6387000000256QAM2.7001437.636
7393000000256QAM2.9001537.636
8399000000256QAM3.0001637.636
9405000000256QAM2.7001737.636
10411000000256QAM2.6001837.356
11417000000256QAM3.0001938.605
12423000000256QAM3.0002038.605
13429000000256QAM3.0002137.636
14435000000256QAM3.2002238.983
15441000000256QAM3.1002338.983
16447000000256QAM2.8002438.605
17555000000256QAM2.5002538.605
18561000000256QAM2.4002638.605
19567000000256QAM2.2002738.983
20573000000256QAM2.2002838.605
21579000000256QAM2.0002938.605
24597000000256QAM2.0003238.983
25603000000256QAM2.4003338.983
26609000000256QAM1.8003438.605
27615000000256QAM1.9003538.605
28621000000256QAM2.0003638.983
29633000000256QAM1.9003738.983
30639000000256QAM1.8003838.605
31645000000256QAM1.7003938.605
32651000000256QAM1.9004038.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595766ATDMA - 64QAM51.00033200000
230596000ATDMA - 64QAM49.50016400000
323700000ATDMA - 64QAM51.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
 

 

ROGERS speed test.png

Re: Rogers Hitron CODA-4582 Hardware

coder_1990
I Plan to Stick Around
Did you try another browser? Or does your browser need an update? I'm using Google Chrome, I was getting the same reduced speeds until I updated the browser after getting the .23 fw update.

Re: Rogers Hitron CODA-4582 Hardware

Double_K
I'm a Reliable Contributor

@hardretro wrote:

@Double_K The appointment was bumped to tomorrow morning due to a change of schedule. Hope he can make sense of it as I haven't had an explaination elsewhere.


@hardretro When I had issues in October, ironically it was the tv tech who helped improve my signalling issues after having multiple internet techs visit.