cancel
Showing results for 
Search instead for 
Did you mean: 

Rogers Hitron CODA-4582 Hardware

Double_K
I'm a Reliable Contributor
2,050 REPLIES 2,050

Re: Rogers Hitron CODA-4582 Hardware

huh666
I Plan to Stick Around

Hi @RogersDave just wondering if I will have to swap my  CODA 4582(black dot version?  Seems ok for now but it seems you never know right now.

 

Thanks

Re: Rogers Hitron CODA-4582 Hardware

soundwave80
I Plan to Stick Around
Wow averaging speed is 320 kilobits lol

Re: Rogers Hitron CODA-4582 Hardware

RyzenFX
I'm a Reliable Contributor

If you're connected to the modem VIA ethernet try restarting your computer, but if that doesn't work then try rebooting the modem by removing the power cord, wait 30 seconds, and plug the power back in. If that doesn't solve your issue then you can post your downstream  and upstream signal levels so we can determine if you are having any signal issues that are bottlenecking your speeds.

Re: Rogers Hitron CODA-4582 Hardware

So Happy I have found this website I am losing my mind.

So about ten days ok my internet stopped working. I had got the new white router from rogers a few weeks previously and it had been working great. So all last week I had no internet or extremely slow. So i rang rogers Thursday and they said there had been a recall of the white routers and to go back and get the one with the black dot. I got that and it worked fine for the first hour then it went straight back to none existent speeds. I only get internet if I restart the router and it lasts for about a half hour to an hour then gone again. I returned the router and got a new one again ...and same thing....is this the issue people are running into ?

Re: Rogers Hitron CODA-4582 Hardware

14N
I Plan to Stick Around

how do I know if my modem is affected with interference? Do I need to exhange it?

My average speed is between 150-200mbps same as the previous modem, non-CODA, Rogers said it might be due to congestion in my area, Yonge/Finch. I think I'm already in 3.1 since the download LED (purple or light blue) has different color than upload LED (blue)

 

Thanks

 

CODA  white one

Hardware Version1A
Software Version2.0.10.20

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-1.300738.983
2567000000256QAM-2.000338.605
3573000000256QAM-2.200438.983
4579000000256QAM-2.000538.605
5585000000256QAM-1.600638.983
6561000000256QAM-1.700238.983
7597000000256QAM-1.600838.983
8603000000256QAM-2.000938.605
9609000000256QAM-1.7001038.605
10615000000256QAM-1.3001138.605
11621000000256QAM-0.7001238.983
12633000000256QAM-0.7001338.983
13639000000256QAM-1.0001438.605
14645000000256QAM-1.0001538.983
15651000000256QAM-0.6001638.983
16657000000256QAM0.1001738.983
17663000000256QAM0.0001838.605
18669000000256QAM0.2001938.605
19675000000256QAM0.4002038.605
20681000000256QAM0.3002138.983
21687000000256QAM0.7002238.983
22693000000256QAM1.1002338.983
23699000000256QAM1.6002438.605
24705000000256QAM0.9002538.605
25711000000256QAM0.9002638.983
26717000000256QAM0.9002738.605
27723000000256QAM1.5002837.636
28825000000256QAM1.8002938.605
29831000000256QAM1.9003038.605
30837000000256QAM1.5003138.605
31843000000256QAM1.1003237.636
32555000000256QAM-1.600138.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES-1.099998
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM33.75056400000
238595785ATDMA - 64QAM35.00063200000
330596000ATDMA - 64QAM31.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: Rogers Hitron CODA-4582 Hardware

RyzenFX
I'm a Reliable Contributor

Your modem is not affected by interference because you have all 32 downstream channels up and running. Also, if we take a look at your downstream signal strengths, they are near 0 which means that they are unaffected by interference. Smiley Happy You would start to see problems if your downstream signal strength is below -10dBmV or greater than +10dBmV. 

Re: Rogers Hitron CODA-4582 Hardware

14N
I Plan to Stick Around

@RyzenFX wrote:

Your modem is not affected by interference because you have all 32 downstream channels up and running. Also, if we take a look at your downstream signal strengths, they are near 0 which means that they are unaffected by interference. Smiley Happy You would start to see problems if your downstream signal strength is below -10dBmV or greater than +10dBmV. 


Great to know.  Thanks

Re: Rogers Hitron CODA-4582 Hardware


@RogersDave wrote:

@VivienM wrote:

Hey @RogersDave,

 

Quick question. Ever since I got upgraded to D3.1 earlier this week, I see this in my D3.0 downstreams channel:


Notice how 17-24 are 64QAM, and duplicates of other channels.

 

Is this normal? I don't think it's affecting anything, just looks weird...


@VivienM, This is clearly a bug in the GUI. These channels should have been "missing". In any case, I checked with a remote test and your modem is affected by interference and will required a swap. With 3.1 enabled, you may not see much impact but for best results, it should be done at some point.

 


Thanks @RogersDave

 

To be honest, I'm a little reluctant to swap this modem because I've had so much better luck than most on this forum with it. 

 

Any thoughts on why I can get 330/22 megabits/sec speedtests (wired, bridge mode) no problem despite having the interference issue? Including on D3.0, which I was running until last week? Could it be that I am okay because I only have the 250 megabit package, but I'd run into trouble trying to do gigabit? Or, to the extent wifi has anything to do with it, my access point is maybe 1m away from the modem, but it's primarily doing 5GHz - yes, 2.4 is enabled, but only for a kobo and some logitech harmony hubs.

 

In any event, if it's okay with you, I think I'll swap it out in a month or two - might as well wait for things to settle down with the black dot modems before replacing one that works just fine?

Re: Rogers Hitron CODA-4582 Hardware


@Vikentieff wrote:

@RogersDave - so any idea why the modems are rebooting every day at night? I noticed mine just rebooted at 3:05PM for no reason at all. No use of any kind, just light browsing on one machine, idling, then went into a reboot. Before that the modem would reboot every night at around 3AM-4AM. It did not do it today however, and instead rebooted at 3PM as I mentioned. Are those some kind of test you're running? You've mentioned my modem is Ok and does not require swapping so I'm wondering what is the cause of these reboots.


@Vikentieff, I honesly have no idea but will surely report this to Hitron. I have seen a couple of reports lately on this but it is definately not everybody however for the customers affected, it seems to be systematic and occur on a reguar basis.

 


@huh666 wrote:

Hi @RogersDave just wondering if I will have to swap my  CODA 4582(black dot version?  Seems ok for now but it seems you never know right now.

 

Thanks


@huh666, your modem does not exhibit any signs of interference issue.

 


@14N wrote:

how do I know if my modem is affected with interference? Do I need to exhange it?

My average speed is between 150-200mbps same as the previous modem, non-CODA, Rogers said it might be due to congestion in my area, Yonge/Finch. I think I'm already in 3.1 since the download LED (purple or light blue) has different color than upload LED (blue)

@14N, I ran a test from the network as well and don't see any interference impact to your modem.

 


@VivienM wrote:

To be honest, I'm a little reluctant to swap this modem because I've had so much better luck than most on this forum with it. 

 

Any thoughts on why I can get 330/22 megabits/sec speedtests (wired, bridge mode) no problem despite having the interference issue? Including on D3.0, which I was running until last week? Could it be that I am okay because I only have the 250 megabit package, but I'd run into trouble trying to do gigabit? Or, to the extent wifi has anything to do with it, my access point is maybe 1m away from the modem, but it's primarily doing 5GHz - yes, 2.4 is enabled, but only for a kobo and some logitech harmony hubs.

 

In any event, if it's okay with you, I think I'll swap it out in a month or two - might as well wait for things to settle down with the black dot modems before replacing one that works just fine?


 @VivienM, you can definitely keep your modem for now. What happens is that when there is interference issues, some channels become unusable. Each channel can provide about 38 Mbps of capacity (shared with all users). This means that technically you need working channels to get 330 Mbps.

 

The reality is that these channels are all being used by others as well so as load increase on these channels, you need more channels to reach your peak speed of 330 Mbps. Your modem is currently operating like a 24 channel modem so it can in the current conditions offer you top speeds without issues. If you with to switch to Gigabit however, it would be a different story.

 

Now with DOCSIS 3.1, there is even more capacity so I doubt you will see any impact at all. I would still recommend replacing your modem at some point but there is no rush in doing so.

 

Dave

Re: Rogers Hitron CODA-4582 Hardware


 


@stevencanto wrote:

Did you find a way to resolve your issue: can't access NAS drives etc.


@stevencanto, This problem is listed in this issue list.

 

It will be resolved in firmware 2.0.10.21.

 

Dave


Hi Dave, will this also address the issue of seeing Samba shares on the network?

Re: Rogers Hitron CODA-4582 Hardware

Vikentieff
I Plan to Stick Around

@RogersDave wrote:

@Vikentieff wrote:

@RogersDave - so any idea why the modems are rebooting every day at night? I noticed mine just rebooted at 3:05PM for no reason at all. No use of any kind, just light browsing on one machine, idling, then went into a reboot. Before that the modem would reboot every night at around 3AM-4AM. It did not do it today however, and instead rebooted at 3PM as I mentioned. Are those some kind of test you're running? You've mentioned my modem is Ok and does not require swapping so I'm wondering what is the cause of these reboots.


@Vikentieff, I honesly have no idea but will surely report this to Hitron. I have seen a couple of reports lately on this but it is definately not everybody however for the customers affected, it seems to be systematic and occur on a reguar basis.



Thanks, and just to follow up - mine went into a reboot as "scheduled" around 2:30AM EST today. At any rate, I'm sure there are other people with the same issue, but they don't know it, as the reboot is usually fast, faster than previous modems, and most people are not using the net that late at night.  I can PM you the DOCSIS Log if necessary too.

Re: Rogers Hitron CODA-4582 Hardware

hardretro
I Plan to Stick Around

For the last few weeks I've had to reboot the modem atleast once a day, checking the logs I see the following constantly crop up:

No. Time Type Priority Event
1 01/23/2017 22:57:17 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1
2 01/23/2017 22:57:21 84000700 warning RCS Partial Service
3 01/24/2017 13:07:12 82000200 critical No Ranging Response received - T3 time-out
4 01/24/2017 19:52:49 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1
5 01/24/2017 19:52:53 84000700 warning RCS Partial Service

 

Rebooting immediately resolves the issues, and the speeds are excellent for a few hours, then start degrading. 

Contacting support, they've decided to send a tech out as they felt my signal levels were out of spec, but to me they look fine:

 

Port ID Frequency (MHz)       Modulation     Signal strength (dBmV)         Channel ID     Signal noise ratio (dB)

1          693000000      256QAM         2.100   47        37.636

2          363000000      256QAM         2.700   10        38.983

3          369000000      256QAM         2.600   11        38.605

4          375000000      256QAM         2.300   12        38.983

5          381000000      256QAM         2.100   13        38.983

6          387000000      256QAM         2.300   14        38.983

7          393000000      256QAM         2.400   15        38.605

8          399000000      256QAM         2.500   16        38.983

9          405000000      256QAM         2.500   17        38.605

10        411000000      256QAM         2.800   18        38.605

11        417000000      256QAM         2.800   19        38.605

12        423000000      256QAM         2.800   20        38.605

13        429000000      256QAM         2.800   21        38.605

14        435000000      256QAM         2.900   22        38.983

15        441000000      256QAM         2.800   23        38.605

16        447000000      256QAM         3.000   24        38.983

27        615000000      256QAM         2.000   35        38.983

28        621000000      256QAM         2.000   36        38.983

OFDM Downstream Overview

Receiver          FFT type         Subcarr 0 Frequency(MHz)    PLC locked     NCP locked     MDC1 locked PLC power(dBmv)

0          NA      NA      NO      NO      NO      NA

1          NA      NA      NO      NO      NO      NA

Upstream Overview

Port ID Frequency (MHz)       Modulation     Signal strength (dBmV)         Channel ID     Bandwidth

1          38596000        ATDMA - 64QAM     39.000 6          3200000

2          30596000        ATDMA - 64QAM     35.500 4          6400000

3          23700000        ATDMA - 64QAM     35.000 5          6400000

OFDM/OFDMA Overview

Channel Index State    lin Digital Att Digital Att      BW (sc's*fft)  Report Power  Report Power1_6        FFT Size

0          DISABLED    0.5000 0.0000 0.0000 -inf      -1.0000            4K

1          DISABLED    0.5000 0.0000 0.0000 -inf      -1.0000            4K

 

 

 

 

Am i going crazy and these aren't good levels, or is the tech being sent out under the wrong pretense?

Re: Rogers Hitron CODA-4582 Hardware

You're missing a number of downstream channels which is indicative of one of the original batch of CODA-4582s. The recent modified version which has a black dot on the packing box and near the power cord on the modem has additional shielding over the Docsis Tuner, to prevent interference from the 2.4 Ghz wifi.  Just from the look of the downstream channels, that alone is reason to swap the modem for one of the modified modems. 



Re: Rogers Hitron CODA-4582 Hardware

Lumute
I Plan to Stick Around

@RogersDave wrote:

@markopas wrote:

How do we know if we are on DOCSIS 3.1?

 

@RogersDave what's the ETA for the .21 f/w for non-beta testers?


You will know you are on DOCSIS 3.1 based on the colour of the downlink light in front of your modem. Blue (same as uplink) is DOCSIS 3.0. Light-blue is DOCSIS 3.1.

 

Firmare 2.0.10.21 will enter start final certification phase mid-february. This should bring us to a deployment, early March. That is the plan of record but because this firmware contains critical fixes, there may be an interim firmware before that (which would shift the version numbers and would make the early March firmware 2.0.10.22).

 

For participants in the firmware trial program, I will push 2.0.10.21T1 probably this week.

 

Dave


@RogersDave, looking at the release notes I see it includes some configuration additions for the IPv6 Firewall, does this mean that we'll have to wait for this firmware to go GA to get IPv6 on this modem? you once mentioned you were looking into a possible workaround to bring it sooner, hows that looking?

 

Also, question about 3.1: When you guys enable 3.1 on a node / CTMS, do you do any other changes like capacity increase to the node or anything like that which would also improve the upload speed quality? or uploads will not improve at all until 3.1 is implemented for it?

 

Thanks!

Re: Rogers Hitron CODA-4582 Hardware

hardretro
I Plan to Stick Around
Thanks DataLink, I did get this one near the beginning of Dec which I believe is when they came out. I'll swap tonight and see what happens.

Re: Rogers Hitron CODA-4582 Hardware

huh666
I Plan to Stick Around

Thank You @RogersDave!

Re: Rogers Hitron CODA-4582 Hardware


@nineiron wrote:

Hi Dave, will this also address the issue of seeing Samba shares on the network?


@nineiron, the problems with accessing Samba shares are supposed to be all fixed in 2.0.10.21 (and the beta candidate 2.0.10.21T1). I have not tested it however so hopefully firmware trial participants will be able to confirm once I load the firmware to them.

 

If you want to register for the trial program, you can send a private message to @CommunityHelps with your modem MAC address and serial number.

 


@Lumute wrote:

@RogersDave, looking at the release notes I see it includes some configuration additions for the IPv6 Firewall, does this mean that we'll have to wait for this firmware to go GA to get IPv6 on this modem? you once mentioned you were looking into a possible workaround to bring it sooner, hows that looking?

@Lumute, No this firmware is not a requirement for IPv6. I am still working on the workaround but a lot of it is not in my hands right now. Nevertheless, I'll try to get an update from the team.

 

Also, question about 3.1: When you guys enable 3.1 on a node / CTMS, do you do any other changes like capacity increase to the node or anything like that which would also improve the upload speed quality? or uploads will not improve at all until 3.1 is implemented for it?

 

Thanks!


 DOCSIS 3.1 provides a major capacity increase but strictly on the downlink. For uplink, we are working on a different strategy right now alongside with the deployment of DOCSIS 3.1 on the uplink which will come at some point in 2017.

 

Dave

Re: Rogers Hitron CODA-4582 Hardware


@RogersDave wrote:

 


@VivienM wrote:

To be honest, I'm a little reluctant to swap this modem because I've had so much better luck than most on this forum with it. 

 

Any thoughts on why I can get 330/22 megabits/sec speedtests (wired, bridge mode) no problem despite having the interference issue? Including on D3.0, which I was running until last week? Could it be that I am okay because I only have the 250 megabit package, but I'd run into trouble trying to do gigabit? Or, to the extent wifi has anything to do with it, my access point is maybe 1m away from the modem, but it's primarily doing 5GHz - yes, 2.4 is enabled, but only for a kobo and some logitech harmony hubs.

 

In any event, if it's okay with you, I think I'll swap it out in a month or two - might as well wait for things to settle down with the black dot modems before replacing one that works just fine?


 @VivienM, you can definitely keep your modem for now. What happens is that when there is interference issues, some channels become unusable. Each channel can provide about 38 Mbps of capacity (shared with all users). This means that technically you need working channels to get 330 Mbps.

 

The reality is that these channels are all being used by others as well so as load increase on these channels, you need more channels to reach your peak speed of 330 Mbps. Your modem is currently operating like a 24 channel modem so it can in the current conditions offer you top speeds without issues. If you with to switch to Gigabit however, it would be a different story.

 

Now with DOCSIS 3.1, there is even more capacity so I doubt you will see any impact at all. I would still recommend replacing your modem at some point but there is no rush in doing so.

 

Dave


Okay, so I have a theory, @RogersDave. Before the D3.1 deployment, I understand from your posts that there were more than 32 D3.0 channels. So, my modem was able to tune 32 channels and it was happy. The interference problem might have been affecting other channels but that didn't matter if I had 32 good ones.

 

Then some of those channels were turned off to make room for D3.1. There are 32 (or more) channels remaining, but at least 7-8 of those are on frequencies where the interference issues arises. So, the modem only tunes 25 or whatever (and then a software bug causes the 64QAM incorrect display).

 

By reducing the number of channels, this could reduce peak speed on D3.0 (depending on the congestion on these 25 channels)... but since I'm on D3.1 now and only trying to do 250 megabits, then it works perfectly fine.

 

I'll replace the modem in a month or two, don't worry 🙂

Re: Rogers Hitron CODA-4582 Hardware

14N
I Plan to Stick Around

Thanks @RogersDave

Re: Rogers Hitron CODA-4582 Hardware

ryanto
I've Been Here Awhile

Hi @RogersDave  - i'm on the CODA-4582 black dot f/w 19.  I'm definitely seeing latency and speed issues and it gets resolved by a reboot.  If I plug in a router to assign IP addresses and disable Wifi on the CODA, should that resolve the issues with the latency/speed issues?

Re: Rogers Hitron CODA-4582 Hardware

markopas
I Plan to Stick Around

@ryanto wrote:

Hi @RogersDave  - i'm on the CODA-4582 black dot f/w 19.  I'm definitely seeing latency and speed issues and it gets resolved by a reboot.  If I plug in a router to assign IP addresses and disable Wifi on the CODA, should that resolve the issues with the latency/speed issues?


Why dont you set the modem to bridge mode and use the other router as  your primary device?