Rogers Hitron CODA-4582 Hardware

[Double_K]

Announced 13-December-2016 by @RogersDave  http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/379...

Credit to @Hybrid_Noodle

Hitron website: http://www.hitron-americas.com/product/coda-4582/

Datasheet: http://www.hitron-americas.com/wp-content/uploads/2016/09/CODA-4582-Datasheet.pdf

60W Power Supply built into unit

Pictures of Hardware Version 1A:

***Added Labels***

[JohnBeaudin]

@RogersDave

My CODA white dot, no issues since day 1, no missing channel no problem with wifi, no issues with speed.

Latency is normal ( for a hiltron modem with rogers routing on D3.0) 

So glad to hear I can keep it and keep receiving firmwares updates along with D3.1 eventually and it can only get better at this point.

[hptouchdroid13]

I got a cougarmountain device that is connected to my network running 4 services and got an IP out of dhcp range 192.168.0.254. I am not sure what device is this. Anyone know what is this? I got the CODA modem in gateway mode.

[Datalink]

@hptouchdroid13, Cougarmountain is the ARM processor in the chipset.  Its interesting that you can actually see that.  You could try a factory reset to see if that changes the end results.

[hptouchdroid13]

@Datalink I see. So it is part of the CODA device? That is odd. I am currtenly connected to it thru telnet and it has a Poky linux distro in it. I will try to factory reset it then.

[Vikentieff]

---

@RogersDave wrote:

---

@soundwave80 wrote:
Can anyone from Rogers chime in here and give us a update on what's going on with this second recall?

---

Modems are not being recalled per say, we simply asked stores to return their current inventory so that we can perform additional testing on these modems.

We are replacing them with fully tested "black-dot" modems. Customers that already received their unit will not need to return them (unless they are experiencing an issue with the one they have).

Dave

---

So in other words, if a rogers store is issuing a black dot modem as of today - it's guaranteed to be from a new, properly tested/fixed stock?

[Datalink]

Ok, thats interesting, the ports aren't closed off, allowing you to use telnet, very interesting indeed.  Thats a different situation.  I was thinking that if you were using a Windows network scan and seeing the Cougermountain ARM processor that would be unusual. 

[hptouchdroid13]

@Datalink Yes it is interesting. I am using an Android App to check connected devices in my network and reported it got 4 services runnning 23, 111, ,139 and 445 services. I will try to fatory reset it later.

[lethalsniper]

No I think there all good including the ones that first came out

[hptouchdroid13]

@Datalink Already factory reset the modem and the device still exist. First I am detecting it as a WPS service then I turned off the WPS and it changes to COUGARMOUNTAIN hostname. Telnet is still open. I am using Android Fing app to scan the network

@RogersDave Could you please check my modem and see if it is a possible to add it as an open issue of the hardware.

[dosto]

I see Cougarmountain in Fing as well on my Android phone, on 192,168,254

Netbios Domain Hiron, Netbios Name cougarmountain  Netbios Role Fileserver

[Vikentieff]

I recall Dave saying that Cougarmountain is the arm cpu used in the modem and it's not an issue, however after the phantom wifi band on the previous ACR modems that has not been fixed yet and is seriously affecting the wifi performance according to some reports -- I would not be surprised to find out something other "phantom" on this new hitron.

[hptouchdroid13]

I see. I am not the only one having this issue. Now my modem keeps restarting and I don't know if someone from Rogers is checking it.

[lethalsniper]

Yea the happ to me last night when we where all on we all got disconnected for no reason looked at modem no lights on then back on I asked rogersdave if there was any work being done he said no

[Datalink]

Check your modem event log for an MDD Timeout and indicate in a post if the timeout occurred when the modem disconnected. 

[Vikentieff]

I have called several rogers stores in North York and employees are completely clueless about the recent recall, insisting the recall was 3 weeks ago and all the modems they have are with a black dot now and they are all equal. When mentioned rogers community forums, I was told "it's just a bunch of people that have no idea what they are talking about". I know, minimal wage people and stuff, but this is just wrong and insulting!

Therefore, how do I know the black dot modem they would give me is actually from the tested bunch? I don't trust them to be honest, and I want to make sure I have the latest hardware to rule out all the problems I'm having with this modem?

[gbssengo]

@Datalink

So today, even with the black-dot, I've come to a low speed situation, and disabling 2.4Ghz does not help in this case. I'm currently getting 8 Mbps DL / 50 Mbps UL.

I know if I reboot my modem then it'll go back, for a few days.

@RogersDave When I got this modem (3rd modem) it was at .13. I wouldn't have this issue in .13, but once upgraded to .19, it will always be the DL that would go down as low as 5 Mbps.

I have a modem with the black dot.

What would be my next steps here? I'm told my downstream is looking pretty good:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	2.800	7	40.946
2	567000000	256QAM	2.600	3	40.366
3	573000000	256QAM	2.400	4	40.366
4	579000000	256QAM	3.000	5	40.946
5	585000000	256QAM	2.700	6	40.366
6	561000000	256QAM	2.300	2	40.366
7	597000000	256QAM	2.600	8	40.946
8	603000000	256QAM	2.400	9	40.946
9	609000000	256QAM	2.300	10	40.366
10	615000000	256QAM	2.300	11	40.946
11	621000000	256QAM	2.500	12	40.946
12	633000000	256QAM	3.500	13	40.366
13	639000000	256QAM	3.500	14	40.366
14	645000000	256QAM	3.800	15	40.946
15	651000000	256QAM	3.600	16	40.366
16	657000000	256QAM	3.600	17	40.946
17	663000000	256QAM	3.300	18	40.366
18	669000000	256QAM	3.500	19	40.366
19	675000000	256QAM	3.300	20	40.946
20	681000000	256QAM	3.500	21	40.366
21	687000000	256QAM	3.200	22	40.946
22	693000000	256QAM	3.000	23	40.366
23	699000000	256QAM	2.900	24	40.366
24	705000000	256QAM	2.900	25	40.946
25	711000000	256QAM	2.500	26	40.366
26	717000000	256QAM	3.000	27	40.946
27	723000000	256QAM	2.800	28	40.946
28	825000000	256QAM	1.000	29	40.366
29	831000000	256QAM	0.900	30	40.366
30	837000000	256QAM	0.500	31	40.946
31	843000000	256QAM	0.500	32	40.366
32	555000000	256QAM	2.400	1	40.946

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	3.500000
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595824	ATDMA - 64QAM	37.500	3	3200000
2	30596000	ATDMA - 64QAM	34.000	1	6400000
3	23700000	ATDMA - 64QAM	32.250	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

Any help would be appreciated.

[lethalsniper]

I don't see anything with MDD timeout , see some t3 timeout , rcs partial , mimo event

[Big8D]

Need help here please. I have a windows 10 laptop is using 2.4g wifi connection, since switched to this CODA modem it starts dorp the connection very often but since today it drops right after just connected, I tried everything with no luck, any help will be very appreciated.

I am using getway function.

[lethalsniper]

goodmorning @Datalink why do i keep on getting  DHCP RENEW WARNING and No Ranging Response received under docs event i even seen these on the acsmr modem what do they mean

[hptouchdroid13]

After a couple of factory reset trying to fix the phantom Cougarmountain device, now my modem keeps restarting and dropping connection.  And my downstream is missing some channels now. 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-1.700	31	38.605
2	363000000	256QAM	-2.400	10	36.610
3	369000000	256QAM	-2.400	11	36.610
4	375000000	256QAM	-2.800	12	36.610
5	381000000	256QAM	-2.100	13	37.356
6	387000000	256QAM	-2.500	14	37.356
7	393000000	256QAM	-2.500	15	37.636
8	399000000	256QAM	-2.200	16	37.356
9	405000000	256QAM	-2.400	17	37.356
10	411000000	256QAM	-2.500	18	37.636
11	417000000	256QAM	-2.300	19	37.636
12	423000000	256QAM	-2.300	20	37.636
13	429000000	256QAM	-2.100	21	37.636
14	435000000	256QAM	-2.500	22	37.636
15	441000000	256QAM	-2.400	23	37.636
16	447000000	256QAM	-2.400	24	37.356
20	573000000	256QAM	-2.800	28	37.636
21	579000000	256QAM	-2.600	29	37.636
26	609000000	256QAM	-1.900	34	38.983
27	615000000	256QAM	-2.200	35	38.605
28	621000000	256QAM	-2.100	36	38.983
29	633000000	256QAM	-2.900	37	37.636
30	639000000	256QAM	-3.000	38	37.636
31	645000000	256QAM	-3.300	39	37.356
32	651000000	256QAM	-3.300	40	37.356

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595687	ATDMA - 64QAM	43.500	6	3200000
2	30596000	ATDMA - 64QAM	41.500	4	6400000
3	23700000	ATDMA - 64QAM	39.750	5	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

Before it was working great, maybe the factory reset messes everything up. Off to get a new one.  

[soundwave80]

I'm missing channel 20 and 21 how do I fix this?