Rogers Hitron CODA-4582 Hardware

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Resident Expert
Resident Expert
Posts: 6,141

Re: Rogers Hitron CODA-4582 Hardware

I would agree with that.  I'm sure that the engineers are more than aware of the various issues, just a question of tackling them one by one.  Whats the plan?  Good question. That's a question for @RogersDave, once again.  Not trying to pass the buck, but Dave is probably the one person who has the best understanding of what the issues are and what needs to be done.  And ....... who also needs a break from all of this.  So, we're all going to have to be a little patient here.



Network Architect
Network Architect
Posts: 611

Re: Rogers Hitron CODA-4582 Hardware

Hello Community,

 

Over the holidays, we have deployed in a targeted fashion firmware 2.0.10.19 to all modems that as per our network scans were in a degraded mode. I’ve also manually processed requests on this forum for this firmware.

 

Given that we haven’t observed any negative impact from this firmware, we have decided to make it the official firmware revision starting tonight. We will therefore start upgrading all remaining CODA-4582 modems to version 2.0.10.19.

 

New modems coming from the factory are loaded with version 2.0.10.13 but within 48-72 hours will be automatically upgraded to version 2.0.10.19 as well.

 

Furthermore, I’m getting ready to restart the firmware trial program, likely early next week with firmware version 2.0.10.20. I will update the release log as soon as I have confirmation of the fixes included in the firmware.

 

By running a single production version on the network in addition to one version under test will allow us to focus our energy on addressing remaining issue and making real improvements.

 

I know that in the past few days, there was a lot of questions sent to me. I may not have answered everything but I do read them all (mostly in the morning) and I’m using these comments to build a list of priority issues that we will be working on next. I will likely post a message tomorrow requesting examples of people affected by specific symptoms. In some cases, Intel and/or Hitron requested to take debug logs directly on some impacted modems in order to nail down a solution to each problem and I'm hoping that we will be able to find example in this community.

 

These problems may not look like they impact you directly but we know that they are affecting a large number of subscribers and that even if there is no apparent direct impact to you, working on these problems first will benefit everybody.

 

We have made a lot of progress in the last 2 weeks and I am convinced that we will make even more improvements in the coming weeks.

 

Dave

 

I'm a Reliable Contributor
Posts: 610

Re: Rogers Hitron CODA-4582 Hardware

@RogersDave

 

With everyone on .19 , does that mean ipv6 will be turned on soon?

Highlighted
I'm a Reliable Contributor
Posts: 338

Re: Rogers Hitron CODA-4582 Hardware

@RogersDave @CommunityHelps

 

Thank you for all your efforts.  It is good to see someone spearhead things and try to get resolution.  Please sign me up for the firmware trial and I can help you out as needed.

 

Hopefully we can get better power output from the 5 Ghz and get the 2.4 Ghz band up and working without degrading the speeds.

 

For some reason, my upstream speeds took a nosedive and they are as follows:

 

speed - 534 pm jan 3.jpg

 

This was surprising as Dec 30 around 6 AM  (before the widepread area outage) my speeds were as follows:

 

speed test 0616 am dec 30.jpg

 

As you can see, there is quite a difference in speed and nothing was changed on my side. It looks like when the network went down it was never back to where it was before.

 

Thanks

I Plan to Stick Around
Posts: 32

Re: Rogers Hitron CODA-4582 Hardware


@mahomed wrote:

@RogersDave @CommunityHelps


As you can see, there is quite a difference in speed and nothing was changed on my side. It looks like when the network went down it was never back to where it was before.

 

Thanks


@RogersDave

@mahomed

 

Yeah, I'm having the exact same issue with upload (except my upload speeds look worse) right after a fiber cut in the Finch/McCowan area on Dec. 30-31st. Rogers engineers closed my ticket that opened by a tier 2 Rogers agent without contacting me about it, claiming everything is fine, when it's clearly not: http://www.speedtest.net/my-result/5935355424

 

I strongly suspect that if I were subscribed to the gigabyte plans, my speedtest results would be similar to mahomed's.

 

That's using a wired, ethernet connection running from the cable modem to a computer. I have 4 computers here. They're all showing the same horrible upload speeds.

 

I'm on 2.0.10.19 firmware.

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-4.9003136.387
2657000000256QAM-5.5004136.387
3597000000256QAM-5.0003236.387
4663000000256QAM-5.1004236.610
5669000000256QAM-4.8004336.610
6675000000256QAM-4.8004436.610
7681000000256QAM-4.3004537.356
8687000000256QAM-4.5004636.610
9693000000256QAM-4.6004737.356
10699000000256QAM-4.6004837.356
11705000000256QAM-4.6004937.356
12711000000256QAM-5.1005036.387
13717000000256QAM-5.7005136.387
14723000000256QAM-6.1005236.387
15825000000256QAM-8.2005335.595
16831000000256QAM-8.7005435.084
17837000000256QAM-9.2005534.926
18843000000256QAM-9.7005634.346
19567000000256QAM-5.2002736.387
20573000000256QAM-5.1002836.387
21579000000256QAM-4.9002936.610
22585000000256QAM-4.9003036.387
23849000000256QAM-9.8005734.346
24855000000256QAM-9.6005834.484
25603000000256QAM-4.8003336.610
26609000000256QAM-4.9003436.610
27615000000256QAM-4.7003536.387
28621000000256QAM-4.6003636.610
29633000000256QAM-5.0003736.387
30639000000256QAM-5.1003836.610
31861000000256QAM-8.9005934.926
32651000000256QAM-5.7004035.780
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123699453ATDMA - 64QAM32.25056400000
238596000ATDMA - 64QAM36.00063200000
330596000ATDMA - 64QAM33.00046400000
I Plan to Stick Around
Posts: 23

Re: Rogers Hitron CODA-4582 Hardware

My CODA 4582 just updated to .19 and ran a speed-test on a wired connection. Still not hitting high above the 700Mbps mark on the Gigabit plan.

Firmware .19 speed-test

I'm a Reliable Contributor
Posts: 580

Re: Rogers Hitron CODA-4582 Hardware

From the past few CODA modems I had to swap out, I noticed that it seems to be affected by major fluctuations in ping. I have experienced these fluctuations on all modems I have swapped out, and even the current modem I have now, despite it not being affected by the interference issue. 

 

The major fluctuations have been especially notable in all the games I play. This causes me to lag and lose alot of packets, most notable in League of Legends. In League lose 11 packets/min.  The fluctuations in ping is also notable in VOIP programs such as Discord, where ping graph shows the huge ping fluctuations. 

 

Based on my experiences on all the CODA modems I have been on, the modems may be plagued by some sort of packet loss/ ping instability bug.

 

I have yet to seen my pings stabilize at a constant number and also see my packet loss decrease, which I only have seen on the CGN3ACSMR.

Resident Expert
Resident Expert
Posts: 6,141

Re: Rogers Hitron CODA-4582 Hardware

@RyzenFX would you happen to know if your VOIP program, Discord, uses UDP?



I Plan to Stick Around
Posts: 225

Re: Rogers Hitron CODA-4582 Hardware

Thanks for .19 FW !!! 

 

Did Factory Reset, Rebooted both Modem and Router and also cleared the Router NVRAM. Put the modem back in Bridge mode, Rebooted again

 

Resident Expert
Resident Expert
Posts: 6,141

Re: Rogers Hitron CODA-4582 Hardware

Asus router, or other?