FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I'm a Reliable Contributor
Posts: 579

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@JohnBeaudin

 

I know for a fact that they will be upgrading areas to 3.1 that are congested on the downlink side, which is why they have started to upgrade parts of Toronto to 3.1.

 

They also take into account another factor: the number of CODA modems that are running in a certain area. As a result, if there are more CODA modems running in a particular region, then that paticular region is more likely to be upgraded to 3.1 downlink. 3.1 Uplink is still under testing and will be ready for deployment towards the end of the year if I recall correctly.

I Plan to Stick Around
Posts: 38

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Received .20 today. I am in bridge mode, so speed/consistency is pretty much all I can speak to, but both look good. I have attached 2 speedtest results. The download is typical, the upload seems to be better as I was running around 35 the last week or so. Always seem to have lower rates on the rogers download utility than the ookla one, thought it would be running to the same server, but i guess not.

 

I took a picture of my modem lights, for some reason it was very had to get it to look like real life on the phone, but I'm guessing this isn't 3.1 since up/down are same color, I'm in Old South London for reference.

 

Will continue to monitor for any issues on this new firmware, as I understand that .20 would be of more relavence to bridged mode users than .19 was.

 

ScreenShot1.jpg

 

ScreenShot2.jpg

 

IMG_7801.JPG

 

 

I Plan to Stick Around
Posts: 38

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

There does still seem to be a bug with the LAN traffic counter, i assume this is traffic sent from modem to external router, and if so the count is way too low after all the speedtests I just ran.

 

ScreenShot1.jpg

I Plan to Stick Around
Posts: 32

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

After awhile in bridge mode, speeds drops like crazy: http://www.speedtest.net/my-result/5959460950

 

CODA-4582

2.0.10.20

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-5.3003136.387
2657000000256QAM-6.0004136.387
3663000000256QAM-5.6004236.387
4669000000256QAM-5.4004336.387
5675000000256QAM-5.5004436.387
6681000000256QAM-4.9004536.610
7687000000256QAM-5.2004636.610
8693000000256QAM-5.2004736.387
9699000000256QAM-5.2004836.387
10705000000256QAM-5.1004936.610
11711000000256QAM-5.6005036.610
12717000000256QAM-6.2005136.387
13723000000256QAM-6.7005235.780
14825000000256QAM-8.5005335.595
15831000000256QAM-9.1005434.926
16837000000256QAM-9.6005534.484
1755500000064QAM-10.000564.191
1856100000064QAM-10.100574.191
19567000000256QAM-5.7002735.780
20573000000256QAM-5.6002835.780
21579000000256QAM-5.4002936.610
22585000000256QAM-5.4003036.387
23855000000256QAM-10.0005834.346
24597000000256QAM-5.4003236.387
25603000000256QAM-5.3003336.387
26609000000256QAM-5.4003436.387
27861000000256QAM-9.4005934.484
28621000000256QAM-5.1003636.387
29633000000256QAM-5.6003735.780
30639000000256QAM-5.6003836.387
31645000000256QAM-5.7003936.387
32651000000256QAM-6.2004035.780
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM32.50056400000
238596000ATDMA - 64QAM36.00063200000
330596000ATDMA - 64QAM33.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
I'm a Reliable Contributor
Posts: 338

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Webslinger

 

Your signal levels are not very good as the downstream should be around 0 dBmV and 2 of your channels have issues:

 

1755500000064QAM-10.000564.191
1856100000064QAM-10.100574.191

 

I would contact tech support and have them come and get you up and running.  No amount of tinkering is going to help with levels that low.

 

Here are my signal levels in comparison:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1633000000256QAM2.0003736.387
2363000000256QAM6.6001037.636
3369000000256QAM6.9001137.356
4375000000256QAM7.3001237.636
5381000000256QAM6.9001337.356
6387000000256QAM6.2001437.636
7393000000256QAM6.3001536.610
8399000000256QAM6.2001637.356
9405000000256QAM5.5001737.356
10411000000256QAM5.4001837.636
11417000000256QAM6.2001937.356
12423000000256QAM6.7002037.356
13429000000256QAM7.4002137.356
14435000000256QAM7.8002237.636
15441000000256QAM7.5002337.636
16447000000256QAM6.5002437.356
17555000000256QAM4.1002536.610
18561000000256QAM3.5002636.387
19567000000256QAM2.7002736.387
20573000000256QAM3.6002835.595
21579000000256QAM3.7002935.780
22585000000256QAM3.6003036.610
23591000000256QAM4.9003136.610
24597000000256QAM5.5003236.610
25603000000256QAM5.3003337.356
26609000000256QAM4.4003436.387
27615000000256QAM3.6003537.356
28621000000256QAM2.4003636.610
29357000000256QAM6.600937.636
30639000000256QAM2.3003836.387
31645000000256QAM3.1003936.387
32651000000256QAM2.3004036.610
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM33.25026400000
238595746ATDMA - 64QAM38.50033200000
330596000ATDMA - 64QAM35.00016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

Resident Expert
Resident Expert
Posts: 6,111

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Webslinger call tech support and ask the CSR to run a signal check on the modem.  It should fail considering that you have three channels sitting down at -10 dBmV, and the rest of them are in no great shape either.  And then there is the almost non-existent signal to noise ratios for channels 17 and 18.  Ask the CSR  to check the neighbors modems as well, which are tied to the same local tap.  That will determine if the issue is a single line issue to your home, or if its a bigger problem, possibly with the CMTS itself.

 

Edit:  don't reset the modem as that will temporarily improve the signal levels but it won't resolve the underlying cause.  Let tech support see those levels as they are now.  Its easier to troubleshoot when the situation is bad as opposed to where the situation used to be bad but now its good.  Very hard to guess when the levels are temporarily back to normal.



I Plan to Stick Around
Posts: 32

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Datalink

@mahomed

 

Yes, there's actually two open tickets on my account.

 

One of them is PT00365260.

 

After rebooting the modem, my download speed briefly increased and signal levels looked almost normal. But now it's horrible again.

 

Yeah, I should probably wait for those tickets to be resolved before drawing conclusions about the firmware.

 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-5.2003136.610
2657000000256QAM-5.9004136.387
3663000000256QAM-5.5004236.387
4669000000256QAM-5.3004336.387
5675000000256QAM-5.3004436.610
6681000000256QAM-4.8004536.610
7687000000256QAM-5.0004636.610
8693000000256QAM-5.1004736.387
9699000000256QAM-5.1004837.356
10705000000256QAM-5.0004936.610
11711000000256QAM-5.5005036.610
12717000000256QAM-6.1005136.387
13723000000256QAM-6.5005235.780
14825000000256QAM-8.4005335.595
15831000000256QAM-8.9005434.926
16837000000256QAM-9.4005534.926
23855000000256QAM-9.8005834.346
27615000000256QAM-5.0003536.610
28861000000256QAM-9.2005934.484
29633000000256QAM-5.4003736.387
30639000000256QAM-5.5003836.387
31645000000256QAM-5.6003936.387
32651000000256QAM-6.1004035.780
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM32.50056400000
238596000ATDMA - 64QAM34.75063200000
330596000ATDMA - 64QAM33.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
I Plan to Stick Around
Posts: 20

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@RogersDave wrote:

Deployment of DOCSIS 3.1 is well underway. I see new areas enabled every day. I am surprised that nobody on this forum actually mentionned that D3.1 got enabled on their device (visible on the modem when the downlink link goes from blue to light blue).

 

Dave


 Whats the best way to check if 3.1 iis enabled by looking at the modem status pages? I read somewhere that you had to look for OFDM channels in use / enabled, is that correct?

Resident Expert
Resident Expert
Posts: 6,111

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Look at the front download LED which will be light purple in colour indicating Docsis 3.1 Downstream is in operation.  If you look at the signal levels, you will see that the Downstream 3.1 section will be active and running.  Upstream Docsis 3.1 is still weeks or months down the road.



I Plan to Stick Around
Posts: 274

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave

Having some weird connection issues through my vpn. Just wondering if u can take a peek in my area and modem to see if there is anything going on