Internet service
The worst Internet and customer service on planet earth. Don’t even go for them ***Edited Labels***
Forum Posts
2 Wifi 1 Modem
I have 2 available wifi 1 modem. I see the one I have and can do 10.0.0.1 all good. However my old wifi and password still work. It's like if I had a second modem. however the old one I cannot find it or list it. It just shows up in available wifi an...
Pods
Hello. I have a tv that freezes in my house. I used the rogers wifi app and ran a test. Any device in that corner of the house gets weak signal. I asked rogers for a pod and was told a $5 monthy charge. I recall getting an email awhile back where the...
Modem Suddenly Blocking Website
I have Rogers ignite modem/router and all of a sudden we do not have access to website audible.ca. I have logged into the modem/gateway and there are no parental controls that have been added. Model: CGM4140COM. Any ideas how to stop websites being b...
Resolved! Can’t connect main computer to internet after new router installed
New router installed early Jan./24. “Smooth” manual set up, iPads and SmartTV connected to internet and working fine. However, main computer (iMac, late 2015 OS Monterey 12.7.2) is NOT connecting to internet. Many emails back and forth with router su...
Resolved! Yahoo email app on iphone or ipad not opening
I have updated the latest version of the yahoo email app on my iphone 13 and ipad 5th generation.I have also rebooted both devices. When I launch the app, it is not opening my email, a black box is displayed. I am running iOS 17.3.1 on my iphone an...
Resolved! Adding More Wired Ports on Ignite Modem
Is there any way to add more Ethernet ports ( e.g via a 3rd party switch) to my current 4-port Ignite router without disruption to any of my other services (TV)?Thanks, **Labels Added**
Resolved! Change DNS IP for CGM4331COM
Hi, I cannot find the option to change DNS to my custom DNS server on CGM4331COM which I recently received as a replacement for Hitron Coda. I'm using my own DNS server hosted locally with an ad filter and configuration for my local devices. Also, I...
How do I get Rogers Yahoo calendar and contacts into Outlook 365?
I have had a Rogers Yahoo email/calendar/contacts account since the very beginning. All of these apps download to my MacBook Pro with no problems and 2-way sync is almost seamless (sometimes, calendar entries on my iPhone don't upload to Rogers Yaho...
Resolved! Ignite modem wakes me up at 10:00AM every day with a loud beeping
For the last two days the modem has started loudly beeping at 10:00 A.M. and I have to unplug it to stop the noise. Once I unplug it and plug it back in everything works as normal. Why is it doing this and how can I stop it. Thanks. *Added Labels*
Rogers peering and routing - Cloudflare vs Quad9
Hi everyone.I’m currently using Cloudflare’s “safe” DNS (1.1.1.2) on my 3rd party router, which has been working great so far in terms of speed, performance, and filtering out malware. It’s even faster than Rogers’ DNS.I also tested Quad9 (9.9.9.9) b...
Resolved! Trying to add a smart plug
I’m trying to add a couple of TP-Linksmart plugs and they won’t connect to the network because, I think, it is defaulted to the 5 GHz band and they require 2.4 to do the setup. Followed the (not recommended) Split Bands instructions in the app but de...
Have to reset modem daily, problem persists despite tech visit
Have Rogers Ignite 500. For what we need it for (streaming, basic internet stuff, Zoom meetings, Rogers home monitoring) it has worked well in general. The past 10 days have had daily network outages typically between 5-730 pm, requiring us to res...
Internet keeps disconnecting today. Was down yesterday as well.
It's really frustrating, the internet was down for 8+ hours yesterday and today the internet keeps going on and off. Currently its completely down again and I have to use my mobile data to get online to work from home. Is there an outage again?? ...
Rogers E-mail Accounts on a friend’s account.
My wife and I moved to an area that is not serviced by Rogers. Therefore we had to set up 2 email accounts on a friend’s Rogers account. She recently had her account reset and it cancelled our 2 accounts. She is willing to get us back on her accounts...
Ignite 1.5 Gb service: Horrible latency spikes on evenings and weekends
Hi, I'll start with my configuration, then I'll detail my issue: Service: 1.5 GbModem: Technicolor CGM4981COM revision 2.0Connection: Bridged; all machines connected via Ethernet, and the test machine I've been using to collect statistics is dir...
Is BGP safe yet? On Rogers apparently not
Over the past couple of days I came across https://isbgpsafeyet.com/ a site by Cloudflare designed to test if RPKI has been implemented by your ISP and upon running the test I got this "Your ISP (Rogers Cable, AS812) does not implement BGP safely. It...
ROGERS XB7 BRIDGE OR GATEWAY NEW
Hello, I have a few questions… first, my Xb7 gateway sucks in my older house lots of rooms and a separate garage outside from house about 150 feet from gateway and down a level…. I have the coaxial connection to my modem/gateway… I was curious do...
Ignite internet: multiple outages over past few days
Hi,Looking for advice on how to get the proper team to look at this (since first level tech support, during multiple calls and chat sessions over the years always simply act as a “road block”).Modem: Technicolor CGM4981COM in bridge modeStarting a we...
Resolved! Download speed has be reduced by more than 50%
I subscribe to the Ignite Internet 1.5 Gigabit service and typically get 2.0 Gbps download speed.On Friday Feb 2, 2024 my system did a speedtest at 2:45a.m. and my speed was 1.99 Gbps at 2:51p.m another test was done and it was down to 983 Mpbs. Sinc...
