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No Internet connection - Flashing orange light

So i got a new rogers connection a few days ago and it was perfectly fine. Yesterday there was a technician from BELL who was working on the box outside the neighbors house and was changing a few things. After that i somehow lost my internet connecti...

Websites not reachable

Amazon.ca worksGoogle.ca worksYoutube.com worksKeepsolid.com doesnt workRogers.com doesnt workCanadacomputers.com doesnt workAll my devices have same problem while connected to the rogers router.But when using my virgin mobile data all the websites w...

RajR by I've been here awhile
  • 283 Views
  • 1 replies
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Resolved! How does my signal look? Tech coming

I've been having problems with my legacy tv as I guess it is called.  CNN never comes on, other channels above sometimes come on, often are "black screen" but the Guide is visable.   Thisis my modem, I'm not sure how to see my TV levels.     *Added ...

CGN3ROG-Router-Hitron-Technologies.png
ddddeed2 by I've been here awhile
  • 260 Views
  • 1 replies
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Resolved! How to connect USB HDD to network

Hi all,I'm trying to figure out if it's possible to use my USB HDD (WD My Book) like a NAS with my XB7 and a spare router with USB ports. When I had the CODA modem, I used it in bridge mode and my own router had USB ports so I was able to just connec...

Hwaiting by I plan to stick around
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  • 2 replies
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Resolved! Connecting a smart bulb and smart plug to the new ignite wifi

I can’t seem to find a way to connect my escape smart bulb and plug to my wifi as is says it needs a 2.4 ghz. It seems the router wants to connect things on 5ghz.   Has anyone had this issue? And better yet solved it....       ***Edited Labels***

RR19 by I've been around
  • 41366 Views
  • 60 replies
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Internet service is horrible

I have been a Rogers customer for about three decades between internet and phone plans. I have experienced outages to my internet frequently, the latest one still ongoing and lasting over 24 hours at this point. I constantly have problems with my int...

LaVie1 by I've been around
  • 792 Views
  • 1 replies
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Hitron CODA 4582U: TP Link RE450 range extender won't connect

Hi there,We have a Hitron CODA4582 router and I've been trying to extend the wireless network to the back of our house using a TP-Link RE450 range extender. I have gone through the set up over and over again, reset the TP Link extender numerous times...

elong by I've been here awhile
  • 4135 Views
  • 5 replies
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Can't Log in to Hitron modem CGNM-3552

Today I was trying to Port Forward my router address, and we do not remember the password and username. So I looked at the router and put the username and password into it but it did not work.  Am I supposed to do something before????   ***Edited Lab...

tracy7 by I've been around
  • 753 Views
  • 1 replies
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Wifi Agreement with rogers -Home Office Wifi

I have a agreement with rogers about the home office wifi, I though of it as a great deal to get for my house but soon later I found out about how awful is the wifi experience I have. I wasn’t satisfied with the wifi and called rogers for cancelling,...

Windwang by I'm here a lot
  • 771 Views
  • 8 replies
  • 1 likes

Unstable ping and Latency issues on both Ethernet and WiFi

Hello all, In desperate need of some help with ping and latency issues on a hardwire ethernet connection and WiFi. For the past two weeks, I have had unbelievably unstable ping and latency while playing rocket league to the point where it is almost u...

jkrupa by I've been here awhile
  • 2158 Views
  • 8 replies
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Rogers Email Inaccessible

What has happened to my Rogers email account?  After 20 years of being a Rogers customer, I suddenly can't access my email.  Yesterday it was accessible, today it's not.  What is going on?      ***Added Labels***

Port Forwarding - Only Works From External Network

I have setup port forwarding on my XB7 ingite wifi to point to a host/port on my lan. This seems to be working great when I access from an external network, but not working when trying to access from my lan. The service uses a dns record on an extern...

smiljka by I've been here awhile
  • 474 Views
  • 2 replies
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Non stop service interruptions every single day and night .

Non stop service interruptions across the board with Rogers services every single day and night for the past 3 months , this is unacceptable . I was told the switch to ignite would be a seamless transition , it has been anything but . How can a busin...

Jlr123 by I've been here awhile
  • 303 Views
  • 1 replies
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Resolved! Ignite Hub Gen2 - Can I use this as an access point

Hi,   I have the rogers ignite services and was wondering if I can us the Ignite Hub as an access point only in my home. What I mean is, plugging the Rogers Nokia ONT fibre modem into my router of choice and this is something I can already do. But no...

smiljka by I've been here awhile
  • 272 Views
  • 1 replies
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VOIP phone not working

I got rogers internet about a month ago.  At first my magic jack phone service was working great, however for 3 weeks now when we call out the person receiving the call doesnt hear our voice.  When we receive calls it works no problem.  I have tried ...

snugerud by I'm here a lot
  • 616 Views
  • 1 replies
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Resolved! Do the Nokia Onts need to be returned?

Hey,I recently moved units in my FTTH connected apartment building, and when the Rogers technician came to move over my internet service, he brought a new Nokia ONT to install. So now I'm wondering what I need to do with the old one in the other unit...

Disable DHCPv4 on Ignite Hub (CGM4140COM)

Hi all. Is it possible somehow to disable DHCPv4 on the Ignite Hub (CGM4140COM)? I looked through the settings and I only found the option to disable DHCPv6, but not the DHCP server for IPv4. I have my own device hooked up that acts as a DHCP server ...

nocatix by I've been here awhile
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  • 9 replies
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Rogers Ignite WiFi Gateway Modem (Gen 2) - Lan Port 4 - No Connection

I just got this modem in the mail, plugged it in and I'm successfully connected to the internet.   The LAN ports 1-3 work.    The problem I'm having is,   the LAN port 4, the red one, whenever I plug an Ethernet cord in LAN port 4, I get no internet ...

XB7Gen2.jpeg
rinry by I've been around
  • 3655 Views
  • 5 replies
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Lack of email support from Rogers needs attention

I would like to register a major complaint with Rogers regarding their email service. Until September 4, 2022, I had no idea that email technical support was a purchased service from Yahoo for Rogers. What that means is that if you have a severe tech...

RBinOntario by I've been here awhile
  • 380 Views
  • 2 replies
  • 0 likes