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No Internet for 5 Days

Day 5 of no internet. Signed up for an upgrade. Ready to cancel altogether. No indication of when we will be reconnected. Salt on the wound to receive big bill for services while disconnected.Wish we had known upfront this would take a while. I will ...

laura_ by I plan to stick around
  • 2037 Views
  • 6 replies
  • 1 likes

Resolved! Business Internet Early Cancellation Fee

This might be a long one so please bare with me. I will be out of town (Toronto) for a while so I called rogers to cancel my home internet and they told me I have to pay 42/month for the remaining 14 months which is 588. I did not know I had a contra...

Peter1124 by I've been here awhile
  • 16541 Views
  • 12 replies
  • 0 likes

Ignite service slow connections, high ping and lost packets

I have the Rogers Ignite 1,5 Gb down 50 mb up service. Same complaint as many with service crawling during the evening hours until after midnight. Modem is an XB7 that is hooked into a ASUS RT-AX86U which is also linked to another RT-AX86U in a WiFi ...

897nat by I've been here awhile
  • 2862 Views
  • 3 replies
  • 0 likes

No internet since modem installation

I have got Roger fibre on 4th March 2023 and today it's 9th March and, still no internet. Tech and customer support seems to be of no help. Could someone capable look into this and get this fixed ASAP? already tried checking with Bell but sadly no in...

gb_prasad by I've been around
  • 1857 Views
  • 5 replies
  • 1 likes

Problem with XB7 LED Indicator lights?

I have an XB7 and for the last couple of days the white LED indicator light at the top is not on. The modem however appears to be working OK - I have what seems to be full internet connections, my UL and DL speeds are as expected, and I can't see any...

DrMike by I'm a trusted contributor
  • 1762 Views
  • 3 replies
  • 0 likes

Just got a Rogers’ door hanger? Now what?

Just got a Roger’s door hanger in Nepean (Ottawa), Ontario with a “work begins soon on the Roger’s fibre powered network.” I’m in a townhouse Condo with no municipal grass for Roger’s to run lines through. Does this mean Roger’s is running FTTH throu...

KingofRome by I plan to stick around
  • 3024 Views
  • 11 replies
  • 0 likes

Resolved! Unknown Device found

Any one find a device on their system?What to do if a device is listed and its not Yours?Is Roger's safe and secure?Can these unknown unlisted devices be tracked and identified?Pls respond to this Rogers user.   ***EDITED LABELS***

User5341 by I've been here awhile
  • 3430 Views
  • 3 replies
  • 0 likes

Ignite drops out early morning hours

Why is this happening? There are logs, nobody knows why, is this technology beyond scope? If it's a firmware update why does it take an hour and still not working?

Grakky by I've been here awhile
  • 655 Views
  • 1 replies
  • 0 likes

Rogers/yahoo email

I can't log into my Rogers email account all of the sudden on any device. When I try it says it will send me a pass code to the very email address I can't get into! When I click onto other ways to log in it gives an error. In the past once it goes to...

Vintagedawn by I've been here awhile
  • 1462 Views
  • 1 replies
  • 0 likes

No Internet or Phone or TV for 3 Days

I have bin on the phone for the last 3 days for Roger’s reps and no one can seem to help me … paying for a service I can’t even use … someone help asap         ***Edited Labels***

Kevin8787 by I've been around
  • 707 Views
  • 1 replies
  • 0 likes

Resolved! Ignite New Connection Issues

Had new Roger’s ignore connection yesterday and disconnected my existing bell. The Roger’s internet worked fine till midnight and lost the internet connection midnight.Trying to restore my connection back for an issue at Roger’s back office.It’s been...

Raj-kotha by I've been here awhile
  • 1366 Views
  • 2 replies
  • 0 likes

Ping spikes/Jitter spikes for gaming

Hey so Rogers have been having issues in regards to online gaming and I haven't been able to solve it. I thought it would go away on its own but it still persists. I have used a ping test and correlated it with my online game via ethernet cable and f...

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pop11 by I've been around
  • 1696 Views
  • 3 replies
  • 0 likes

Ping spikes and packet loss (connected by ethernet)

I have tried multiple approaches to solving this issue, it has been weeks. I've had two technicians at my home. The first technician told us to upgrade to Ignite and it would solve our problems. Got Ignite 1.5 Gigabit internet, and the problem persis...

mikegrossi by I've been here awhile
  • 2851 Views
  • 5 replies
  • 0 likes

Resolved! Large ping spikes

Hello, I have had issues with my internet for the past 8 or so months. I get very brief windows of good steady ping then it shoots off wildly for hours. I originally figured it was due to peak times and that kind of thing, because the steady times fi...

Stimmerr by I plan to stick around
  • 14188 Views
  • 30 replies
  • 0 likes

Resolved! Gateway password - Consequences on the devices connected on the LAN?

If I change the password on my Rogers Gateway what are the consequences on the devices connected on the LAN side by ethernet and by WiFi? Do I have to reset the password on each device?  I ask this because many folks providing services need that pass...

Philip144 by I plan to stick around
  • 822 Views
  • 1 replies
  • 0 likes

5 days not happy and cancel my subscription.

Hi good day my shaw/rogers internet install it on feb 20 and after they install some of my kids room and my room too is too weak signal and I call the service and they need a wifi pods and then I ordered that pods when they arrived I plug in and stil...

gharnics by I've been around
  • 752 Views
  • 1 replies
  • 0 likes

How do I get a Registration Key?

I am trying to get a secondary email address and in the two days have talked with level one tech's and been disconnected both times. I have my primary address but when I go [quote]Go to the Rogers Member Centre.Enter your Rogers Yahoo! email address ...

ryote49 by I plan to stick around
  • 871 Views
  • 0 replies
  • 0 likes

Internet service

The worst Internet and customer service on planet earth. Don’t even go for them     ***Edited Labels***

Ahmad3 by I've been around
  • 821 Views
  • 1 replies
  • 0 likes