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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

When I spoke to the building management this is what they told me and what Rogers replied back to our management I guess they asked Rogers about FTTH ...The Fiber-to-the-Home is an upgrade for single family homes and is currently not available for Multi-Dwelling Unit buildings (MDU’s). For MDU’s, Rogers is pulling fiber into the building – but only as far as the electrical/telecom room. I would suggest your tenant call into Rogers as they may have a better explanation/more customer friendly answer than mine.”.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Should CODA Release 7.1.1.35 (January 5, 2020) be dated 2021?

 

I am currently 7.1.1.33. Should it automatically update?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

DragonSpyre
I'm Here A Lot

I noticed this morning that upstream is no longer connecting to OFDM/OFDMA and it is showing as disabled again in the OFDM/OFDMA Overview on both channel index.  Front modem indicator lights also are light blue on download and dark blue on upload.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ablatt
I Plan to Stick Around

Same here.  OFDM/OFDMA upload disabled - I'm on .35 firmware.

 

@RogersIan

 

Is this normal?  Should I go back to .33 production firmware, or is .35 now production?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

@ablatt @DragonSpyre OFDMA has been disabled on some devices in some areas, including yours while we are investigating a potential issue.

This is independent to which version of firmware you are on.

 

RogersIan

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

user12343543
I Plan to Stick Around

My modem think's we're in the year 2032, is that normal?

 

 
 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

eyeeifmx
I Plan to Stick Around

 

I was surprised to see that the upload link light on my CODA-4582 modem is now light blue instead of dark blue, and I logged into the modem to see that indeed OFDM/OFDMA is enabled again.

 

I was enjoying very stable internet in the last few weeks when it was disabled, and no issues with Teams video calls. 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@eyeeifmx if you find that the modem is not stable, as in you have uplink problems, call tech support and have the tech disable the OFDMA channel (upstream).  

 

Its possible that Rogers techs have been busy in your area working to resolve issues that caused the earlier uplink issues, but, since there has not been any info released by any Rogers staff member, no one outside of Rogers knows what the issues are.  

 

So, without any further info available, the simple response to ongoing problems is to simply disable the OFDMA channel.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I Plan to Stick Around
This is precisely what they had to do in my case.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Can report for roughly 3 weeks from this post my connection has been flawless since joining the trial modem firmware on 7.1.1.35. However, over the past few days I have noticed some noticable ping spikes and what is looking like my issue I had previously in the early stages again. 

 

I've noticed that OFDM/OFDMA has been enabled again. I'm not sure if any other changes were made, but this is the only change that I can visibly see and I have not made any changes myself. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

jmansan
I've Been Around
Any idea when 7.1.1.35 will be publicly released?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersIan
Product Manager
Product Manager

 

Hello Community,

 

We have new code for our CODA-4582 (7.1.1.37) which we are ready to share.

The primary fixes this build delivers are:

  • Wi-Fi 5GHz UNII-1 power table adjustment
  • GUI updates

Please let us know your experience on 5GHz, any changes/improvements you see.

We will look to roll this code out in the next couple of days.

 

Thank you,
RogersIan

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

Push it now. LOL

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I Plan to Stick Around

Received 7.1.1.37 last night. Only configuration change I see is the upgrade enabled USB Sharing, where it was disabled before.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

I got the new Firmware as well!

 

1005/10/2021 23:59:5369010100NoticeSW Download INIT - Via NMS
1105/11/2021 00:01:0269011100NoticeSW download Successful - Via NMS

 

2021-05-11_9-46-22.png

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000QAM2561.799738.605
2597000000QAM2562.099838.605
3603000000QAM2562.200938.983
4849000000QAM2563.099237.636
5855000000QAM2563.200337.355
6861000000QAM2564.000437.636
7579000000QAM2562.000538.605
8585000000QAM2561.299638.605
9279000000QAM256-4.299137.355
10609000000QAM2562.7001038.983
11615000000QAM2563.0991138.983
12621000000QAM2563.7001238.605
13633000000QAM2561.9001338.605
14639000000QAM2561.5991437.636
15645000000QAM2561.4001538.605
16651000000QAM2563.0991638.605
17657000000QAM2562.7991738.605
18663000000QAM2563.0991838.605
19669000000QAM2563.5991938.605
20675000000QAM2563.4002038.605
21681000000QAM2563.5002138.605
22687000000QAM2563.5992238.605
23693000000QAM2563.2002338.605
24699000000QAM2563.5002438.605
25705000000QAM2562.5992537.636
26711000000QAM2561.9002637.636
27717000000QAM2561.2002737.636
28723000000QAM2561.7992837.636
29825000000QAM2561.7992937.355
30831000000QAM2562.7003037.636
31837000000QAM2562.5003137.636
32843000000QAM2562.7993237.355
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-2.299999
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
12590000064QAM50.27026400000
23870000064QAM50.27046400000
33230000064QAM50.27036400000
42110000064QAM49.01013200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0OPERATE0.201211.01739.600056.031548.25002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoopdogg
I Plan to Stick Around

Also have .37 on 1A hardware.   have 500 service and usually speedtest shows slightly above.   first thing this morning speed was ~200 and has improved slightly but still only getting 300.  have also had 3 occurrences of having to set wifi up again.  did reboot router 3 times today only showing as stated moderate improvements between reboot 1 and 2.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

roy86
I Plan to Stick Around

getting terrible speeds 10 Mbps after the firmware upgrade. have power cycled. Get gigabit speed after the power cycle but after a few hours it becomes 10 mbps again.

 

I had requested to get off the trial but i keep getting pushed beta firmwares.

 

Please take me off the beta testers!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

@roy86 10 Mb/s down or up?  Does it ever stabilize where it should be?  

 

Can you post your signal levels from the DOCSIS WAN tab.  Select the Downstream Overview, all the way down to the bottom right hand corner of the OFDM/OFDMA Overview, right click .... Copy. In a new post, right click .... Paste.  That should paste in the entire table as it appears in the modem's user interface.  

 

It would be interesting to see two views of this, one just after you power cycle the modem, and one when you are seeing very slow data rates. 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

roy86
I Plan to Stick Around

its 8-10mbps both ways.

 

Here are the signal levels now. 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000QAM2564.800740.946
2597000000QAM2564.199840.366
3603000000QAM2564.199940.366
4579000000QAM2563.700540.366
5585000000QAM2564.599640.366
6279000000QAM2561.000140.946
7609000000QAM2564.6991040.946
8615000000QAM2565.4001140.366
9621000000QAM2565.6991240.946
10633000000QAM2564.6991340.366
11639000000QAM2565.4001440.366
12645000000QAM2566.0001540.366
13651000000QAM2566.0001640.946
14657000000QAM2566.0001740.946
15663000000QAM2566.1991840.946
16669000000QAM2565.8001940.946
17675000000QAM2564.8002040.366
18681000000QAM2565.1992140.366
19687000000QAM2566.0002240.366
20693000000QAM2565.6992340.946
21699000000QAM2565.5002440.366
22705000000QAM2565.4002540.946
23711000000QAM2565.4002640.366
24717000000QAM2565.4002740.366
25723000000QAM2564.0992840.946
26825000000QAM2564.6992940.366
27831000000QAM2564.1993040.366
28837000000QAM2564.3003140.946
29843000000QAM2564.1993240.946
30849000000QAM2563.299240.366
31855000000QAM2562.500340.366
32861000000QAM2562.000440.366
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES2.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
13870000064QAM41.77046400000
22110000064QAM41.01013200000
33230000064QAM42.27036400000
42590000064QAM41.77026400000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.00000.00000.00000.00000.00002K
1DISABLED0.00000.00000.00000.00000.00002K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

Ok, those aren't too bad.  The downstream is a little higher that I'd like to see, but that shouldn't cause any issues at this point.  The downstream OFDM is a complete mystery as the OFDM data isn't presented as it should be.  So, this requires @RogersAndy , @RogersTony or @RogersMoin to check the OFDM Mibs to see if the sub-channel data is ok.  

 

The QAM downstream Channel IDs are a little odd with the low channel ID's being assigned to the high frequency channels.  That won't have any effect on the downstream performance, but, its a little odd.  

 

Your modem is running a DOCSIS 3.1 OFDM channel for the downstream data and four DOCSIS 3.0 QAM channels for the upstream data.  So, their completely different methodologies of transmitting data.  Its strange that you're seeing low data rates in both directions.  Was this the same situation prior to 7.1.1.37 loading this morning? 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

roy86
I Plan to Stick Around

yea i think the data values were pretty much the same before the firmware push.

 

Was getting gigabit speeds with no problems.

 

Keep getting intermittent disconnects although 1- 2 times a day on average. Spoke to rogers tech who had opened a ticket, acknowledging neighborhood modems were going offline at the same time. Ticket was opened. Nothing was done as usual.