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Day 3 of outage in my neighbourhood

I only have internet but my neighbour has phone and TV with Rogers. Everyone in the neighbourhood has been down since Friday afternoon. No status, no public acknowledgement. I’m surprised there isn’t a lot more posts, but maybe because their internet...

jonavin by I plan to stick around
  • 1075 Views
  • 6 replies
  • 2 likes

Modem swap

Can I take a defective modem and swap it at a Rogers store?   *** Edited Labels ***

Resolved! Hitron to Ignite (bridge mode questions)

So I'm using the older Hitron CODA modem in bridge mode. It has never given me any problems in the years I have owned it. Maybe 5 times it went offline and that was a service outage.   It all runs into my Ubiquiti setup that has a USG and a UAP-AC-PR...

raymate by I've been here awhile
  • 2022 Views
  • 7 replies
  • 0 likes

Credit Check on cancellation

I did an online chat with Roger's yesterday to cancel my rogers ignite service and today I got a email that rogers did a hard inquiry on my credit ??? Why would you do a credit check and without my permission???

Ignite Internet Service Interruption in Markham, ON

Anyone else experiencing Ignite internet outrage in the L6C area, around 16th Ave. and Warden Ave.? Noticed that the internet was down around 7a.m. in the morning, modem was flashing orange light and restarting the modem isn't bringing it back online...

DStar171 by I've been here awhile
  • 460 Views
  • 1 replies
  • 0 likes

Ignite internet and tv keeps disconnecting:(

Ignite keeps disconnecting then reconnecting. Everything will be good then internet and tv gets disconnected. After 2min , 5min…sometimes 10min then reconnects. I’ve tried every troubleshooting method and it keeps happening. I’m so done with Rogers. ...

Don76 by I plan to stick around
  • 6391 Views
  • 16 replies
  • 0 likes

Resolved! No increased upload speed + missing 5th upstream channel

Recently my 1gbit Ignite plan was changed to include 50mbps of upload speed. I assume this was done for all customers.   Unfortunately, I'm unable to get more than 32mbps upload speed. My download speed is fine - 940mbps.  I'm on the XB6 (1st-gen) Ro...

lowonfiber by I've been here awhile
  • 941 Views
  • 5 replies
  • 0 likes

Internet outage in New Brunswick

Anyone else lost internet. I checked the Anna bot but said no outages so wondering if it’s a personal thing or just to early in the morning to be noticed.   ***EDITED LABELS***

metru by I've been around
  • 406 Views
  • 1 replies
  • 0 likes

Internet Gamer suffering upload packet loss and jitter

Hey  About 5-6 months ago (before the Rogers blackout), I started getting warping and skipping, playing fps games online. Have the 1gb package with the Ignite Gateway and get around 400-600 dl, and 25-30 ul, ping usually around 40. On my PC, hard-wir...

LargusMeans by I plan to stick around
  • 2602 Views
  • 18 replies
  • 0 likes

Cannot SSH to wired server from internal network using XB7

Prior to getting Rogers Ignite Internet XB7 modem, I had a PC wired to my old Hitron modem, with an IP on the 10.0.0.1/24 network and I had a second router wired to 10.0.0.1/24, but acting as a gateway for a 192.168.1.1/24 network.  With the Hitron, ...

joebloe2 by I plan to stick around
  • 3243 Views
  • 20 replies
  • 0 likes

Resolved! CODA 4582 - Bridge Mode issues?

The past couple of weeks my internet connectivity has been spotty again.  Gaming is particularly affected.  My kids and I are routinely getting bounced from online play. My son with his Oculus has constant issues as well.  We did have an original pro...

Effayy by I plan to stick around
  • 3346 Views
  • 8 replies
  • 0 likes

Ethernet caps network at ~100Mbps

I've been troubleshooting my network issues with Rogers for weeks and getting nowhere. I claim that my modem is faulty because I can't get speeds over 100Mbps (Ignite 1.5Gb). Was getting nowhere with tech support. 5 calls. 3 techs out to the street. ...

Stubetcha by I've been around
  • 1194 Views
  • 2 replies
  • 0 likes

Service Interruption?

Outage for L5J area? Lost all internet about 30min ago - no notification - what is going on?   *Added Labels*

DDS by I've been around
  • 454 Views
  • 1 replies
  • 0 likes

Cancellation Fee for Home Internet

Please stop cheating !!!!   I enrolled through rogers home internet 10 months ago and now they have asking for $500 as cancellation charges for this useless connection.    *** Edited Labels ***

TJ231 by I've been around
  • 1347 Views
  • 1 replies
  • 1 likes

Email address

Can I switch to a different provider and keep my Rogers email address. I heard that you can pay a minimal fee to keep.       ***Added Labels***

Pfullum by I've been here awhile
  • 1012 Views
  • 3 replies
  • 0 likes

No Internet

Out internet has been down since Thurs. 4 days and counting. A ticket was raised and they say its an area outage and its top priority. But nothing is happening.. we are in L4Z area of Mississauga. Anyone else seeing this, what option do we have ? Fee...

Srikns by I've been here awhile
  • 566 Views
  • 2 replies
  • 0 likes

Signal levels and setup question, also QAM vs OFDM

Hi all,TL;DR - my OFDM levels and correctable codewords seem high. Would removing the amp + splitter put the OFDM levels more in range even if it may cause QAM levels to suffer? The cable that enters my home through the electrical box in the basement...

Hwaiting by I plan to stick around
  • 582 Views
  • 1 replies
  • 0 likes

Resolved! Can someone explain this new 1.5 Gbps 'Fibre to the home' tier?

Just noticed this new Internet tier available in my neighbourhood? It claims to be 1.5 Gbps 'Fibre to the home' but I know for a fact that Rogers has not run 'fibre to the home' in my neighbourhood. Also, if this is in fact 'fibre to the home' why is...

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gcerullo by I plan to stick around
  • 18360 Views
  • 12 replies
  • 0 likes