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Resolved! Delayed Ethernet Connection - Wake from Sleep XB6

I recently just got this modem and it seems that when connected to ethernet the computer will take about 30 secs to connect from a sleep state.  Is there a fix for this?  Pretty annoying when you use sleep for instant on access.  I noticed when searc...

Resolved! Standalone Internet With The XB6 Modem

XB6 modem without Ignite TV??   Okay, this is new:  Instructions on how to install the XB6 gateway... and the self-install video suggests that it it no longer exclusive to Ignite TV.   https://www.rogers.com/customer/support/article/how-to-setup-your...

-G- by Resident Expert
  • 6059 Views
  • 18 replies
  • 1 likes

Printing from wired systems to a wireless printer

Hi, I recently moved to the Rogers Ignite Internet service, and when that happened I seem to have lost the ability to print to from some devices...   As near as I can determine it, I can't print from any devices connected via ethernet to the modem (I...

japster by I've Been Here Awhile
  • 747 Views
  • 2 replies
  • 0 likes

Resolved! Unable to get different SSID for 5G

I just changed my Rogers Internet Modem (Hitron CGN3) as the old one was dropping connection at least twice a day and support had run out of other ideas.   Now when I setup the new one it said that I will only have 1 SSID and my devices will swtich b...

Ignite internet static IP

Hi I'm looking for instructions on obtaining a static IP.    I'm currently working from home (because of covid) and naturally I access my db's and pbx phone system from home.   As with all public IPs they eventually refresh (such as with power outage...

Connect Third Party Router to Rogers CODA (CGNM-3552) Modem

Hello everyone,   I just purchased a Netgear Xr500 Router and wanted to connect it to my Rogers Hitron CGNM-3552 modem but I'm having trouble doing so.   What I've tried so far:   1. Connect router directly to modem with Ethernet cable. Router wasn't...

Jstrom81 by I've Been Here Awhile
  • 12238 Views
  • 16 replies
  • 0 likes

printer connected via ethernet to Linksys E2000 router

My network connection is: Rogers Ignite has an ethernet wired connection to linksys E2000 router. A Brother laser printer is ethernet wired to one of the ports on the linksys router. Ignite also is enabled for wireless connections.   My PC via ethern...

GR21 by I've Been Around
  • 497 Views
  • 1 replies
  • 0 likes

DOCSIS 3.1 Modems

Does Rogers offer a cable modem/router that supports DOCSIS 3.1, and will work with the Ignite Internet service and allow customers: -The ability to disable DHCP -The ability to disable IPv6   Thanks,     **Labels Added**

rayray519 by I Plan to Stick Around
  • 4168 Views
  • 7 replies
  • 0 likes

Slow Wifi Speeds - Hitron CODA-4582

Hi, can somebody please tell me if my speeds look ok?  It has been really slow on wifi lately with about 6 devices connected. I also have 500u and i'm only getting  50 mbps from wifi on my laptop. Downstream Overview Port IDFrequency (MHz)ModulationS...

Ngcredible by I've Been Here Awhile
  • 1632 Views
  • 5 replies
  • 0 likes

Avast telling me my network is at serious risk

Hi all. I recently upgraded to Ignite. I have the technicolor router. Ever since this thing has been installed I continue to get an error message "HNS-WAN-ACCESS". "Device is accessible through the internet". "Fix this as soon as possible" "your devi...

Yucabeth by I've Been Around
  • 2965 Views
  • 2 replies
  • 0 likes

What happened to my signal?

We have been having issues with our internet, everything from bad upload to short disconnects and degraded speeds and worst of all high ping. we have had several techs out and open tickets to monitor our internet, sometimes I get told its a bad signa...

stepy2015 by I Plan to Stick Around
  • 1437 Views
  • 13 replies
  • 0 likes

Idea for Rogers...communicate planned outages!

Currently there is an outage in my neighbourhood. Many of us that called were told it was planned maintenance. You have our postal codes on file to know the area, you have our e-mail and an app. How about using that data to communicate to customers w...

Cmb13 by I've Been Around
  • 742 Views
  • 3 replies
  • 2 likes

Very Slow Speeds on Ignite 300u Internet

Ignite 300U getting only like 50-60 MB’s speed   My internet has been unreliable for 3 years. I’ve called multiple times to Rogers and they send a technician they improve the speed then it goes back again. It’s a constant issue and I’m getting very f...

Wisamster1 by I've Been Here Awhile
  • 6827 Views
  • 18 replies
  • 2 likes

Network device usage monitoring

This is a shot in the dark, but figured I'd ask.   Is there any type of firmware that can be installed on the modem to monitor device usage?   I have intermittent issues where TV begins to lag,  and although I can see which devices are connected,  I'...

DBCOM by I've Been Around
  • 893 Views
  • 1 replies
  • 0 likes

Hitron CODA 4582 - Bridge Mode Instability and DMZ

Hey, everytime I try to run my Hitron on bridge mode it loses connection for 10 seconds, 2 or 3 times every hour.First I called customer service and was told that I can't run this modem on bridge mode... What? There are even tutorials here on how to ...

brnperes by I've Been Here Awhile
  • 1206 Views
  • 4 replies
  • 0 likes

Wired Internet Keeps Flapping /Dropping Out Several Times a Day

We're having an issue where our internet (wired) keeps stopping at least twice a day(Cambridge / Hespeler area).    All traffic seems to just stop for 10-30 seconds, and then continues for a few seconds as if nothing happened, then stops again for 10...

ab45 by I Plan to Stick Around
  • 2118 Views
  • 17 replies
  • 2 likes

Resolved! XB6 Connection Issue

Hello All, I have Rogers Ignite and an Arris XB6 modem.  I am having some connection issues.  First of all the internet works for my 3 TVs and my Wife's, daughters and my phones.  My son returned home and his phone shows it connects but it won't actu...

foxdog by I've Been Here Awhile
  • 3955 Views
  • 5 replies
  • 0 likes

Port Forwarding Numbers for NHL 21 on PS4?

Hi, I am tired of having slow connections and getting my butt kicked lol.   I have the Hitron Coda-4582U / 4589-RES.  Not sure why there are two model numbers listed  here. It is the current white router/modem.   I checked out the port forward websit...

TheDude266 by I've Been Here Awhile
  • 1093 Views
  • 6 replies
  • 0 likes

Business internet at home?

Hello,Due to covid-19 I am working from home however the 30 megabit upload isn't quite enough. I noticed that with business internet plans you can get 50 megabit. I know it's only an extra 20 megabit but it would definitely make a difference. Is it a...

jcoll83ca by I'm Here A Lot
  • 1144 Views
  • 5 replies
  • 0 likes