FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[lethalsniper]

When I spoke to the building management this is what they told me and what Rogers replied back to our management I guess they asked Rogers about FTTH ...The Fiber-to-the-Home is an upgrade for single family homes and is currently not available for Multi-Dwelling Unit buildings (MDU’s). For MDU’s, Rogers is pulling fiber into the building – but only as far as the electrical/telecom room. I would suggest your tenant call into Rogers as they may have a better explanation/more customer friendly answer than mine.”.

[v00d00]

Should CODA Release 7.1.1.35 (January 5, 2020) be dated 2021?

I am currently 7.1.1.33. Should it automatically update?

[DragonSpyre]

I noticed this morning that upstream is no longer connecting to OFDM/OFDMA and it is showing as disabled again in the OFDM/OFDMA Overview on both channel index.  Front modem indicator lights also are light blue on download and dark blue on upload.

[ablatt]

Same here.  OFDM/OFDMA upload disabled - I'm on .35 firmware.

@RogersIan

Is this normal?  Should I go back to .33 production firmware, or is .35 now production?

[RogersIan]

@ablatt @DragonSpyre OFDMA has been disabled on some devices in some areas, including yours while we are investigating a potential issue.

This is independent to which version of firmware you are on.

RogersIan

[user12343543]

My modem think's we're in the year 2032, is that normal?

[eyeeifmx]

I was surprised to see that the upload link light on my CODA-4582 modem is now light blue instead of dark blue, and I logged into the modem to see that indeed OFDM/OFDMA is enabled again.

I was enjoying very stable internet in the last few weeks when it was disabled, and no issues with Teams video calls. 

[Datalink]

@eyeeifmx if you find that the modem is not stable, as in you have uplink problems, call tech support and have the tech disable the OFDMA channel (upstream).  

Its possible that Rogers techs have been busy in your area working to resolve issues that caused the earlier uplink issues, but, since there has not been any info released by any Rogers staff member, no one outside of Rogers knows what the issues are.  

So, without any further info available, the simple response to ongoing problems is to simply disable the OFDMA channel.

[blues_clues]

This is precisely what they had to do in my case.

[Delta29]

Can report for roughly 3 weeks from this post my connection has been flawless since joining the trial modem firmware on 7.1.1.35. However, over the past few days I have noticed some noticable ping spikes and what is looking like my issue I had previously in the early stages again. 

I've noticed that OFDM/OFDMA has been enabled again. I'm not sure if any other changes were made, but this is the only change that I can visibly see and I have not made any changes myself. 

[jmansan]

Any idea when 7.1.1.35 will be publicly released?

[RogersIan]

Hello Community,

We have new code for our CODA-4582 (7.1.1.37) which we are ready to share.

The primary fixes this build delivers are:

• Wi-Fi 5GHz UNII-1 power table adjustment
• GUI updates

Please let us know your experience on 5GHz, any changes/improvements you see.

We will look to roll this code out in the next couple of days.

Thank you,
RogersIan

[Triple_Helix]

Push it now. LOL

[blues_clues]

Received 7.1.1.37 last night. Only configuration change I see is the upgrade enabled USB Sharing, where it was disabled before.

[Triple_Helix]

I got the new Firmware as well!

10	05/10/2021 23:59:53	69010100	Notice	SW Download INIT - Via NMS
11	05/11/2021 00:01:02	69011100	Notice	SW download Successful - Via NMS

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	QAM256	1.799	7	38.605
2	597000000	QAM256	2.099	8	38.605
3	603000000	QAM256	2.200	9	38.983
4	849000000	QAM256	3.099	2	37.636
5	855000000	QAM256	3.200	3	37.355
6	861000000	QAM256	4.000	4	37.636
7	579000000	QAM256	2.000	5	38.605
8	585000000	QAM256	1.299	6	38.605
9	279000000	QAM256	-4.299	1	37.355
10	609000000	QAM256	2.700	10	38.983
11	615000000	QAM256	3.099	11	38.983
12	621000000	QAM256	3.700	12	38.605
13	633000000	QAM256	1.900	13	38.605
14	639000000	QAM256	1.599	14	37.636
15	645000000	QAM256	1.400	15	38.605
16	651000000	QAM256	3.099	16	38.605
17	657000000	QAM256	2.799	17	38.605
18	663000000	QAM256	3.099	18	38.605
19	669000000	QAM256	3.599	19	38.605
20	675000000	QAM256	3.400	20	38.605
21	681000000	QAM256	3.500	21	38.605
22	687000000	QAM256	3.599	22	38.605
23	693000000	QAM256	3.200	23	38.605
24	699000000	QAM256	3.500	24	38.605
25	705000000	QAM256	2.599	25	37.636
26	711000000	QAM256	1.900	26	37.636
27	717000000	QAM256	1.200	27	37.636
28	723000000	QAM256	1.799	28	37.636
29	825000000	QAM256	1.799	29	37.355
30	831000000	QAM256	2.700	30	37.636
31	837000000	QAM256	2.500	31	37.636
32	843000000	QAM256	2.799	32	37.355

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	-2.299999

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	25900000	64QAM	50.270	2	6400000
2	38700000	64QAM	50.270	4	6400000
3	32300000	64QAM	50.270	3	6400000
4	21100000	64QAM	49.010	1	3200000
5	0	QAM_NONE	-	---	1600000
6	0	QAM_NONE	-	---	1600000
7	0	QAM_NONE	-	---	1600000
8	0	QAM_NONE	-	---	1600000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	OPERATE	0.2012	11.0173	9.6000	56.0315	48.2500	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

[hoopdogg]

Also have .37 on 1A hardware.   have 500 service and usually speedtest shows slightly above.   first thing this morning speed was ~200 and has improved slightly but still only getting 300.  have also had 3 occurrences of having to set wifi up again.  did reboot router 3 times today only showing as stated moderate improvements between reboot 1 and 2.

[roy86]

getting terrible speeds 10 Mbps after the firmware upgrade. have power cycled. Get gigabit speed after the power cycle but after a few hours it becomes 10 mbps again.

I had requested to get off the trial but i keep getting pushed beta firmwares.

Please take me off the beta testers!

[Datalink]

@roy86 10 Mb/s down or up?  Does it ever stabilize where it should be?  

Can you post your signal levels from the DOCSIS WAN tab.  Select the Downstream Overview, all the way down to the bottom right hand corner of the OFDM/OFDMA Overview, right click .... Copy. In a new post, right click .... Paste.  That should paste in the entire table as it appears in the modem's user interface.  

It would be interesting to see two views of this, one just after you power cycle the modem, and one when you are seeing very slow data rates. 

[roy86]

its 8-10mbps both ways.

Here are the signal levels now. 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	QAM256	4.800	7	40.946
2	597000000	QAM256	4.199	8	40.366
3	603000000	QAM256	4.199	9	40.366
4	579000000	QAM256	3.700	5	40.366
5	585000000	QAM256	4.599	6	40.366
6	279000000	QAM256	1.000	1	40.946
7	609000000	QAM256	4.699	10	40.946
8	615000000	QAM256	5.400	11	40.366
9	621000000	QAM256	5.699	12	40.946
10	633000000	QAM256	4.699	13	40.366
11	639000000	QAM256	5.400	14	40.366
12	645000000	QAM256	6.000	15	40.366
13	651000000	QAM256	6.000	16	40.946
14	657000000	QAM256	6.000	17	40.946
15	663000000	QAM256	6.199	18	40.946
16	669000000	QAM256	5.800	19	40.946
17	675000000	QAM256	4.800	20	40.366
18	681000000	QAM256	5.199	21	40.366
19	687000000	QAM256	6.000	22	40.366
20	693000000	QAM256	5.699	23	40.946
21	699000000	QAM256	5.500	24	40.366
22	705000000	QAM256	5.400	25	40.946
23	711000000	QAM256	5.400	26	40.366
24	717000000	QAM256	5.400	27	40.366
25	723000000	QAM256	4.099	28	40.946
26	825000000	QAM256	4.699	29	40.366
27	831000000	QAM256	4.199	30	40.366
28	837000000	QAM256	4.300	31	40.946
29	843000000	QAM256	4.199	32	40.946
30	849000000	QAM256	3.299	2	40.366
31	855000000	QAM256	2.500	3	40.366
32	861000000	QAM256	2.000	4	40.366

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	2.000000

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38700000	64QAM	41.770	4	6400000
2	21100000	64QAM	41.010	1	3200000
3	32300000	64QAM	42.270	3	6400000
4	25900000	64QAM	41.770	2	6400000
5	0	QAM_NONE	-	---	1600000
6	0	QAM_NONE	-	---	1600000
7	0	QAM_NONE	-	---	1600000
8	0	QAM_NONE	-	---	1600000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K
1	DISABLED	0.0000	0.0000	0.0000	0.0000	0.0000	2K

[Datalink]

Ok, those aren't too bad.  The downstream is a little higher that I'd like to see, but that shouldn't cause any issues at this point.  The downstream OFDM is a complete mystery as the OFDM data isn't presented as it should be.  So, this requires @RogersAndy , @RogersTony or @RogersMoin to check the OFDM Mibs to see if the sub-channel data is ok.  

The QAM downstream Channel IDs are a little odd with the low channel ID's being assigned to the high frequency channels.  That won't have any effect on the downstream performance, but, its a little odd.  

Your modem is running a DOCSIS 3.1 OFDM channel for the downstream data and four DOCSIS 3.0 QAM channels for the upstream data.  So, their completely different methodologies of transmitting data.  Its strange that you're seeing low data rates in both directions.  Was this the same situation prior to 7.1.1.37 loading this morning? 

[roy86]

yea i think the data values were pretty much the same before the firmware push.

Was getting gigabit speeds with no problems.

Keep getting intermittent disconnects although 1- 2 times a day on average. Spoke to rogers tech who had opened a ticket, acknowledging neighborhood modems were going offline at the same time. Ticket was opened. Nothing was done as usual.