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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,921 REPLIES 4,921

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ablatt
I plan to stick around

Silicon Valley.jpgIs this many firmware versions normal?

Bring in the heavy hitters!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I just got this new firmware is this a trial version ? What does this new firmware fix , any improvements for online gaming?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mozerd
I plan to stick around

@lethalsniper wrote:
I just got this new firmware is this a trial version ? What does this new firmware fix , any improvements for online gaming?

@lethalsniper

Its a ROLLBACK to 34T6 .... not a good sign very unfortunately

 

grrrrrr  Something is very wrong.

 

David Mozer
IT-Expert on Call

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

What do u mean I was never on this 34.6 firmware what’s the deal here ?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

A rollback to 34T6 oh no, what a disaster 😞

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi Everybody,

It looks like ~1/3 of upgrades were rolled back . This appears to be in error but we're looking into it now and will provide an update/explanation as soon as we have one.

Sorry for the confusion we're looking to get everybody on 36T4 ASAP

G

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I plan to stick around

Received 2.0.10.36T4 at 5:00AM today. Speed improved from last week.....but still far  below Gb speeds we had 3 months ago and  had for last 15 months. Upload speeds are good but Down Loads are still a far cry. Something is still awry here.  It's frustrating when we cannot get any answers as to whether it's an area problem, CMTS issue, Line-X/Amplifier, Modem Software or something else.....We just like to be informed. Speed C.jpg

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mozerd
I plan to stick around

@rjmaxim wrote:

Received 2.0.10.36T4 at 5:00AM today. Speed improved from last week.....but still far  below Gb speeds we had 3 months ago and  had for last 15 months. Upload speeds are good but Down Loads are still a far cry. Something is still awry here.  It's frustrating when we cannot get any answers as to whether it's an area problem, CMTS issue, Line-X/Amplifier, Modem Software or something else.....We just like to be informed. Speed C.jpg


@rjmaxim

Could not agree more!

David Mozer
IT-Expert on Call

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thanks for the feedback, @rjmaxim

I'm just getting back into the forums again after a long hiatus so not sure what's been looked at with your connection to date but happy to review further with you if you can pm me the details.

G

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

Yea Firmware issues for sure!

 

2018_08_03_10_58_54

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mcsandy
I plan to stick around

I got updated to 2.0.10.36T4 last night then rolled back an hour later to 2.0.10.34T6 as well

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mystery solved.

The firmware push to our community forum participants conflicted with nightly cleanup activities that happen across the network.

The modems that were downgraded were treated as GA and downgraded back to the production firmware (34T6). We should have this fixed in a few minutes and we're going to look at how we can prevent this moving forward.

G

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Makaveli99
I plan to stick around

@RogersGordon

 

Thank you for the update. I have a super long weekend and have been off the last two days and I just happen to be up late last night when all of this happened. I was wondering what was going on lol.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mcsandy
I plan to stick around

@RogersGordon

 

Do you have change logs for 2.0.10.36T4? 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

@mcsandy

 

I just noticed I was upgraded to 2.0.10.36T4 last night, would like to see change logs as well.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

@mcsandy

 

I just did a speedtest on the new firmware and I am getting 996mbs down, first time I get this, the fastest I ever got was 952, this is insane, I took a picture of it.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

This new firmware improve online gaming ?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

colton30
I plan to stick around

got the update, Was wondering if dbmv all in the negative was normal ?

Thank You

 

 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-1.800736.387
2561000000256QAM-0.800236.387
3567000000256QAM-1.900336.387
4573000000256QAM-2.400436.387
5579000000256QAM-3.300536.387
6585000000256QAM-3.000636.387
7555000000256QAM-2.100136.610
8597000000256QAM-1.400835.780
9603000000256QAM-1.300935.595
10609000000256QAM-2.3001035.780
11615000000256QAM-3.5001135.780
12621000000256QAM-3.6001235.780
13633000000256QAM-2.4001335.780
14639000000256QAM-2.7001435.595
15645000000256QAM-3.8001535.595
16651000000256QAM-2.7001635.595
17657000000256QAM-1.8001735.595
18663000000256QAM-1.5001835.780
19669000000256QAM-1.5001935.595
20675000000256QAM-1.8002035.780
21681000000256QAM-2.7002135.780
22687000000256QAM-4.4002235.084
23693000000256QAM-5.0002335.084
24699000000256QAM-6.4002435.084
25705000000256QAM-5.3002534.926
26711000000256QAM-4.5002634.926
27717000000256QAM-4.6002734.926
28723000000256QAM-4.6002834.346
29729000000256QAM-4.6002934.346
30735000000256QAM-5.3003033.834
31741000000256QAM-5.7003133.487
32747000000256QAM-5.8003233.487
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K251600000YESYESYES-3.000000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mcsandy
I plan to stick around

@JohnBeaudin

 

Seeing the results here as well. Not quite as high but pretty much max profile speed.

 

7524001845.png

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

@mcsandy

 

Here is a screenshot of mine.

I ran this test while I was streaming twitch and had multiple tab opens as well as a VM ( work tools).

And still got this amazing result on the new firmware, I am quite impressed.

 

Topspeed.jpg

 

 

***Edit - Image removed due to public IP address***

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

About the same as always here with 36T4.