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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,904 REPLIES 4,904

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

noziel
I Plan to Stick Around

Can you be more specific?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

@RogersSergio

 

I was wondering if you are aware of the buffering issues that users are experiencing when they are trying to stream videos on YouTube in 4K and also while watching live streams on Twitch? Personally, I've experienced this issue while watching live streams on Twitch and it seems to be limited only to the CODA. 

 

Also, a while back Dave did say that there was a new Intel base firmware that addresses the download speed slowdown while trying to download a file off of an Amazon server... has that been implemented yet? 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

zzoubian
I've Been Here Awhile
I tested it shortly after I received the update. I also, rebooted the router. Before the update, I was getting 200 Mbps + over WiFi using Nexus 6P. After the update, I was getting around 50 Mbps. I also tested using my iMac, and also was getting around that speed. I ended up just putting the modem into bridge mode.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mcsandy
I Plan to Stick Around

I ran some speed tests on the weekend and was getting massive buffer bloat and really low speeds reported around 250 mbps average, normally it was around 850-900+. I rebooted the modem and the buffer bloat went down back to normal decently low levels and download speeds seemed to be more normal 700+.

 

Not sure if there is still something wrong with extended run time? The modem was running for 7 days before the reboot.

 

I'm connected with rfog so signal levels should be no issue.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Shafeen
I Plan to Stick Around

T6 seems to have made everything slower. T5 was better, I think.

 

Question - how does one update the time on a modem if in bridge mode? It's off by 5 hours and no option to change it.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

DRayEdge
I Plan to Stick Around

ive been using T11 on the coda for a couple of weeks now. no major issues so far. good to see that its being promoted from beta to stable soon.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Dascombe
I Plan to Stick Around

I've also been on 33T11 since late last week with only one WiFi dropout the morning the new firmware was installed. Been smooth sailing since; WAN up-time says 5D:01H:07M so here's hoping it continues. Seems much better than my old CGN3 which I always had to use bridged to my own router.

 

One thing I did notice is the the firewall settings for 33T11 are pretty sparse compared to 28T2. Should we be concerned?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Shafeen
I Plan to Stick Around

Question - how does one update the time on a modem if in bridge mode? It's off by 5 hours and no option to change it.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

AOD999
I Plan to Stick Around
I don’t think in bridge mode it is possible to change it. It’s left in UTC because they have different service areas were different time songs I imagine and it’s just easier to leave it at UTC so there’s no time confusion.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

aube
I Plan to Stick Around

I'm on 4.5.8.38T5 on my CGN3ACSMR modem and everything seems to be going well except for one thing that as been bugging me for a while with some of my android devices not seeing my 5G at times or showing it as not in range even if I'm next to the modem.  I changed settings for the Wireless Channel from Auto to 149-153-157-161 the only one showing my 5G connection but it will not keep its connection. It's been happening for a few firmware updates back so I don't know if it happened to anyone else or if it's my 5G Wifi  going bad. 

 

Regards,

aube

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

TFM_Jeff
I Plan to Stick Around

I've been on CODA 34T6 since it released and every few days I need to reset the modem due to WiFi issues or, like what just happened 20 minutes ago, certain sites/services (Discord, Skype and YouTube) signed me out and stopped working on my LAN-connected laptop and PS4. I checked my phone and although the signal was up, nothing loaded.

 

Before resetting the modem I ran a Windows cmd ping test and was receiving around 10-15ms ping (what I normally get), and after resetting I'm currently getting 30-50ms. This happened the other day and I reset again and it went back to the normal 10-15ms. Not sure what's causing that.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

User1445713
I Plan to Stick Around

I'm on CODA 34T6 probably 8 days straight solid on, no reboots and no issues with WiFi or websites.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Dascombe
I Plan to Stick Around

Is 34T6 a beta firmware or it the newest stable release? Reason I'm wondering is 'cause I'm not signed up for beta testing but my modem just updated itself to 34T6 early this morning.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Nadernt
I Plan to Stick Around

Any ideas what caused my modem to go down? Took two reboots to get it back online. No new firmware it seems, unless one was pushed just now but there is no discussion about it on this thread.

 

This is in the event log:

1504/28/2018 07:24:0284000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.1;
1604/28/2018 07:24:0784020200warningLost MDD Timeout;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.1;
1704/28/2018 07:24:3182000400criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.1;

 

I edited out the MAC addresses.

 

Thanks.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

@RyzenFXwrote:

@RogersSergio

 

I was wondering if you are aware of the buffering issues that users are experiencing when they are trying to stream videos on YouTube in 4K and also while watching live streams on Twitch? Personally, I've experienced this issue while watching live streams on Twitch and it seems to be limited only to the CODA. 

 

Also, a while back Dave did say that there was a new Intel base firmware that addresses the download speed slowdown while trying to download a file off of an Amazon server... has that been implemented yet? 


 

Great news, I noticed that the routing to twitch.tv servers (viewing servers) has improved greatly. We no longer route to their servers in Seattle, instead there could be a server in Toronto, because it now takes 16ms to ping the servers.

 

This routing difference has made loading the website much faster, and switching between different channels and streamers much more smoother. I am not sure if this translates to fixing the buffering issues we've been on this website specifically.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

cflat
I Plan to Stick Around

Since upgrading to the CODA device I've been plagued with inconsistent speeds. Sometimes > 500mbps, other times < 100mbps. One recent observation is that the ethernet ports on the CODA periodically re-negotiate from 1Gbps to 100Gbps and then later renegotiate back up. This isn't a cable problem as I've replaced the cable a few times (and use it on my managed switch without issue). I've setup some monitoring to see how prevalent this renegotiation happens. Is this faulty hardware or a software bug on the CODA?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

stepy2015
I Plan to Stick Around

Is 2.0.10.34T6 the latest stable release because I rebooted my CODA-4582 modem today and it seems to have updated to it. A while ago I was thinking of joining the beta but decided not to so i'm not sure why my modem was updated. If I am on the beta I would like to stay on it because it seems to be more stable (I use my modem in bridge mode)

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

cflat
I Plan to Stick Around

Two issues to report:

1. Time is 1hour off. As others have noted, it appears to be in GMT +1 not Zulu (see below). This could just be a reporting issue, or it could be the source for all those weird DHCP errors we keep getting.

2. There is a tonne more re-negotiations on the channel than previously. I used to see channel changes a couple of times a day. usually during prime-time. Now I see it many times an hour. all day long.

 

Slack_-_bendell_ca.png

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

DRayEdge
I Plan to Stick Around

yeah same here. i got pushed 34T6 in the last couple days as well

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Dascombe
I Plan to Stick Around

Anyone wanna take a stab at these crazy low signal levels? Had another rain storm last night so probably related.

 

Downstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 633000000 256QAM 2.800 13 38.605
2 567000000 64QAM 2.700 2 4.191
3 573000000 64QAM 2.200 3 4.191
4 579000000 64QAM 2.300 4 4.191
5 585000000 64QAM 2.300 5 4.191
6 561000000 64QAM 2.600 6 4.191
7 597000000 64QAM 2.400 7 4.191
8 603000000 64QAM 2.800 8 4.191
9 609000000 64QAM 3.200 9 4.191
10 609000000 256QAM 2.900 10 38.983
11 615000000 256QAM 3.000 11 38.983
12 621000000 256QAM 3.000 12 38.983
13 555000000 256QAM 2.500 1 38.983
14 639000000 256QAM 2.800 14 38.983
15 645000000 256QAM 2.600 15 38.983
16 651000000 256QAM 2.700 16 38.983
17 657000000 256QAM 2.700 17 38.605
18 663000000 256QAM 2.500 18 38.605
19 669000000 256QAM 2.800 19 38.983
20 675000000 256QAM 2.600 20 38.983
21 681000000 256QAM 2.700 21 38.605
22 687000000 256QAM 2.500 22 38.983
23 693000000 256QAM 2.200 23 38.983
24 699000000 256QAM 2.200 24 38.983
25 705000000 256QAM 1.900 25 38.983
26 711000000 256QAM 1.700 26 38.605
27 717000000 256QAM 1.200 27 38.605
28 723000000 256QAM 1.100 28 37.636
29 729000000 256QAM 1.000 29 37.636
30 735000000 256QAM 0.800 30 37.356
31 741000000 256QAM 0.600 31 37.636
32 555000000 64QAM 0.800 32 4.191

 

OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 251600000 YES YES YES 4.400002

 

Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38596000 ATDMA - 64QAM 29.000 3 3200000
2 30596000 ATDMA - 64QAM 27.750 1 6400000
3 23700000 ATDMA - 64QAM 27.750 2 6400000

 

OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

deus
I Plan to Stick Around

Yeah, the " system time" is off by an hour,( -5 instead of -4),  looks like DST is ignored.