FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hello Community,

 

A lot as happen in the last few days. I haven't been much on the forum but was reading the comments and working in the background wih Hitron.

 

Tonight, a lot of you will be getting firmware 2.0.10.19. This is essentially the same as firmware 2.0.10.18 that was pushed earlier with a single change to the the management interface (this is internal to us). This deployment is targeted which means that not all modems will receive it. You will be on the list if:

 

  • We detected a potential issue with your modem (it doesn't mean you have an issue)
  • We previously worked together on troubleshooting something on this modem
  • You requested in this forum to have the firmware pushed

 

I am not pushing it to all trial participants, simply because I don't have all the MAC addresses updated from the modem participants that swapped modem yet. I'll be working on that in January. There is a lot more planned for January in terms of improvement and fixes.

 

I've captured most of the questions for which I had an answer below. If there is anything else, let me know.

 


@jjunge wrote:

I appear to have been rolled back to the .14 firmware this morning - anyone else?


Yes, a lot of modem were rolled back, mostly due to a conflict between upgrade lists. On one side we were trying to bring all new modems to .14 and at the same time I was trying to push an targeted improvement to .18. This has now been sorted out and it shouldn't happen anymore. Modems that were downgraded are likely to be upgraded again tonight unless we don't see an issue anymore. 

 


@eddiethefunnyon wrote:

Merry Christmas everyone!

 

Just to let everybody know that on firmware .17 and .18, UPNP and NAT isn't working properly as it is giving my PS4 a NAT Type of 2 (Moderate), and in GTA V (PC) , Battlefield 1(PC) , matchmaking takes a very long time. In GTA V, the UPNP problem is causing me to disconnect from servers very often.

 

I hope that this issue can be fixed in the next firmwware release (.19)?  

This is not fixed in .19 but is being investigated for the .20 release early January.

 


@14N wrote:

@Datalink

 

Any update or fix for those who have a problem when the modem is in bridge mode?

 

Thanks 


I saw some comments that .17 or .18 was helping in some cases. Your modem is on the upgrade list for tonight, let us know if it resolves your issue. 

 


@Windwalker wrote:

@RogersDaveI was not having any issues with .13 on my 4582.  I was automatically updated to .14 and every so often my speeds will drop to less than 10 mbps on download and sometimes even stall out the test.  It requires a reboot of the modem to get it back to normal.

I did a perform a factory reset after getting .14.

This version is not working for me.  Even seeing weird gaps/drops on the speedtest graph when running at speed.

Thanks

 


@Windwalker wrote:

Speed stalled out again.  Ran speedtest and it dropped to below 1mbps and stalled out.  Had to reboot again.

 


 Windwalker, I had a look at your modem and your signal levels are out of spec. I've added you to the upgrade list for tonight but ultimately you will need a technician visit to make adjustments. 

 


@asharahmed wrote:

@RogersDave I'd like to verify that I am still on the trial.

 

Thanks


There is no trial per say at this point, mostly targeted deployment. Nevertheless, I've made sure your modem is on the list for upgrade tonight.

 

Dave

I'm a Reliable Contributor
Posts: 338

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave, I also have the same issues as Windwalker with stalls on the speedtest. I sent a PM to @CommunityHelps and they said my modem has 1000ms ping times so I am going to see what is causing that. Hopefully you can push the newest firmware out to me so that things improve.

Will the new firmware support 2.4 Ghz 40 Mhz band to work properly now? Will the 5.0 Ghz signal be stronger and support 160 Mhz frequency?

thanks
I've Been Here Awhile
Posts: 4

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I would like to have .19 pushed as my speeds on 2.4 are below 10mps and under 50mps on 5g. I am on 100u. 

 

Some issues:

 

1: Sometimes my devices disconnect and fail to reconnect. 

1.1: Other times, only one device at a time can connect. 

2: Speeds drop suddenlty and dont go back to previous range, I have to reboot the device to get it back to previous speed range..

 

Thanks so much

 

Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@mahomed wrote:
@RogersDave, I also have the same issues as Windwalker with stalls on the speedtest. I sent a PM to @CommunityHelps and they said my modem has 1000ms ping times so I am going to see what is causing that. Hopefully you can push the newest firmware out to me so that things improve.

Will the new firmware support 2.4 Ghz 40 Mhz band to work properly now? Will the 5.0 Ghz signal be stronger and support 160 Mhz frequency?

thanks

@mahomed, your modem is on the upgrade list for tonight. This should help some of your issues. From version 2.0.10.14 to 2.0.10.19, there are also improvement to WiFi. We can't support 160 MHz on 5 GHz as the DFS channels are disabled on this modem. Without the DFS channels, it is impossible to get 160 MHz contiguous in the 5 GHz band.

 

Dave

Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@thesky wrote:

I would like to have .19 pushed as my speeds on 2.4 are below 10mps and under 50mps on 5g. I am on 100u. 

 

Some issues:

 

1: Sometimes my devices disconnect and fail to reconnect. 

1.1: Other times, only one device at a time can connect. 

2: Speeds drop suddenlty and dont go back to previous range, I have to reboot the device to get it back to previous speed range..

 

Thanks so much

 


As I said, tonight is a targeted deployment. I can however confirm that we detected the same problems as you are describing from the network and your modem made it to the list for tonight.

 

Dave

I Plan to Stick Around
Posts: 56

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave can you let me know if I will be upgraded to .19 tonight?
I Plan to Stick Around
Posts: 27

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDaveWill be looking for .19 tonight.

I Plan to Stick Around
Posts: 85

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDaveis .19 improvement over .18? I noticed .18 made my bufferbloat issue worse and speed too.

 

I was rolled back to .14 which I think was better than .18 for me. That said .14 still has not fixed issue. Playing games wired is frustrating as is surfing the browser; it gets stuck during the download and visiting sites. Also, wifi is inconsistent which is another issue in my house as everybody is surfing around the tablet and laptop.

 

Would .19 make it better? If so, am I on your list?

 

Edit: Nevermind. Apparently, I was re-upgraded to .18 again. Now waiting for .19. Figercrossed, hopefully, it will do good.

 

Regards,

I've Been Here Awhile
Posts: 2

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave any chance my modem is being targeted in this? I'm having issues with it in bridge mode and an external router (have tried multiples)
I Plan to Stick Around
Posts: 14

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I'm on 4582, cat5e, .14 still, enjoying wired-to-PC uploads of 53mb (advertised as 50mb) but a dismal 94mb down (advertised as 1gb). Was told by Rogers tech to buy a cat6 cable and re-try speed test.