Resolved! Throttling of World of Warcraft
Southern Ontario is getting massive lag trying to play WoW. Raid opened tongith and rogers customers are screwed and no lag ***Edited Labels***
Forum Posts
Resolved! Unable to connect to certain websites and to work using VPN
I have Rogers 500u package and it has been working fine for a long time. For the last two weeks I'm unable to connect to certain websites and especially to my work network using VPN (company provided laptop with CISCO VPN). Some of the sites I could ...
CODA 4582 (OUTDATED?)
Im on Gigabit Internet and have had no issues with the connection for years now. I realize 1gb D/L is probably actually 75% of that, but its been working well ( except i've lost my 2.4 ghz wifi ), but the 5ghz is fine. As a gamer most connections ar...
Missing emails
My emails are disappearing. I can only see emails back 1 year, where are they going? I use Outlook MS365 and they are disappearing from there too, even emails that have been moved into folders are gone. I have contacted support and getting bumped ...
Ignite Modem Reset Disconnects Router & TV losing signal (Black Screen)
We are long time Rogers customers with a recent switch to Ignite. It would seem that Rogers resets the modem ever few weeks sometime in the night causing our router to lose connection to the modem. We have to factory reset both units to reset the con...
A valid government website is blocked
Hello, The Canada government website - https://cic.gc.ca which redirects to https://clegc-gckey.gc.ca after login, is getting blocked in my laptop. The following error is shown "Security check failed For your protection GCKey employs security checks...
Resolved! Steam Deck Remote Play Setup
Hi. I have a unusual query. I have my recently adopted son living with me now and I recently purchased a PS5 and a Valve Steam Deck. He wants to be able to play the Steam Deck remotely connecting to the PS5 when we are in Montreal visiting family. I ...
Wireless Home Internet - Antenna
Have unhooked Ethernet cable at antenna. Goes to grounding box. What is this loose wire for? *Added Labels* WHI
internet is not stable
I am in the South West Kitchener area. My Rogers internet was disconnected from time to time. I logged the technical support ticket, but the ticket was closed without any resolution or notice. I was very upset with the internet service. I wis...
Outage in Brampton
We have been experiencing an outage to our home internet connection since yesterday morning. It has been 36 hours and every time the customer support team is called, we get a new ETA for the fix to happen. Getting such prolonged internet outages in ...
Error with Service Interruptions thread Format
A few weeks ago, I noticed that the Rogers forum Service Interruptions thread, no longer showed the "No Active Outages" message within the thread like it did beforeNow that there is an outage listed for Brampton, and after clicking the link, it menti...
Provisioning issue and no internet for 80 hours and counting
I am a work from home engineer who relies on internet to do my job. I have spent over 15 hours on the last few days trying to talk to tech and have my issues resolved.The technicians who came to my home to do the installation could not get the modem ...
Resolved! Ignite Internet and Static IP Address
I just signed up for Rogers Ignite and need a static IP as I work from home and have an FTP server. How do obtain one? *Added Labels*
Resolved! When to upgrade Rogers modem?
I currently have the Ignite Internet Gigabit 1.5 package using the XB6 (the first ignite modem, Gen1) - I also have a Google Nest mesh setup (Gen 2) - not the Pro but not the first Google Wifi mesh. I have bridged my Rogers modem, and I have 6 Googl...
Resolved! More Email issues - Webmail not working correctly with Firefox now
2 days ago I got booted out of my Webmail on Firefox and could not log back in to the account. Came up with a blank screen with a https://rogersmembercentre.com/#/signin?SAMLRequest=hZFfT4MwFMW%252FS.....(more letters and number I didn't copy) I chec...
Rogers yahoo mail sign in issue - MFA enabled to the email address....
Hi All, As of today... yahoo signed me out of all sessions for my email...... when signing into Yahoo's portal for email it requests an MFA code from the email address in question... Even though MFA is enabled to my phone number. Example:Signing into...
How to get a new IP address
Hello, I got an XB7 modem with an eero pro 6 router, i use bridge mode and use eero pro 6 for my wifi. I'd like to get a new IP address i see that when i run my XB7 as a gateway/wifi i get a different IP address then when i use my eero pro 6, and...
Rogers Tech Disconnected Our Service Causing Interruption
Our internet went down on Friday. Rogers tech came out Monday morning. Easy fix because to their surprise, another technician ran a temporary cable from the cable box to another neighbour's house to fix the issue on that same Friday. Only problem ...
Email about Alleged Copyright Infringement
Re: Allegations of Copyright InfringementDear Account Holder,Rogers has received a notice alleging that an IP address assigned to your account was used to infringe copyrighted material(s). This could mean someone using your IP address has illegally d...
Resolved! Internet speed
So I upgraded from 500 Mbps to 1Gbps, have latest Ignite WiFi Gateway Modem, have upgraded my Coax cables and upgraded my Ethernet Cable from Cat 5 to Cat 6, as recommended by Rogers. I am getting an occasional top speed of 700 Mbps, but average ab...
