FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[RyzenFX]

Just got 2.0.10.33T11 pushed to my modem. T11 is a large leap from T03. I wonder what's new.

[Alex4161]

Hey Everyone,

I just had 2.0.10.33T11 pushed to my CODA modem.  Does anyone know what features/fixes it has?

Thanks

[JohnBeaudin]

@RyzenFX Just got it as well!

We will need to wait for @RogersBob to update us on what's new with T11.

[Triple_Helix]

Same here and it must of just happened.

Software Version

2.0.10.33T11

LAN Up Time

000 days 00h:15m:20s WAN Up Time 000 days 00h:13m:31s

12	03/12/2018 16:58:27	69010100	notice	SW Download INIT - Via NMS
13	03/12/2018 16:58:59	69011100	notice	SW download Successful - Via NMS
14	03/12/2018 17:02:24	90000000	warning	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

[lethalsniper]

Is this new update T11 for the public or just trial participants?

[Triple_Helix]

---

@lethalsniperwrote:
Is this new update T11 for the public or just trial participants?

---

I'm not sure? But I am part of the trial participants. We will see something at some point.

[RogersSergio]

Sorry for the delayed in providing an update.

The latest firmware pushed out for the CODA devices is 2.0.10.33T11

Although there is a large "T" version jump we have only implemented a WiFi fix.

During our rollout of the 2.0.10.33T03 code we discovered an issue with a subset of devices in the field which caused wifi to stop working.

Please let us know if you run into any issues especially on WiFi

Thank you all for your ongoing support and feedback

RogersSergio

[WestPoint]

@Datalink see the two screen shots below, thru my browser and thru the app...
Consistantly better thru the app....

I tried to get a shot of the notice on SpeedTest site, but I cant get it too come up again, I know I had the run a few tests befoer it told me too download the app, i didnt even know they had one until it did, but I cant get it again, ill keep trying and see what i get.....

heres the two screen shots

[Datalink]

Yup, I see what you're saying. What browser is that, Firefox?  Different browsers will give you different results, which is why I use Microsoft's Edge for speedtests these days.  

[vulture]

Hi there,

When I was using Rev 1A with 2.0.10.33T03, I came across wifi problems on 4582U. I have a recent post from few days ago regarding this.

Following to one of your peers recommendation I have replaced my router to a Rev 2A and since things seems to work flawless even on 2.0.10.33T03. Is there any chance the bug fix is intended for Rev 1A only ?

[WestPoint]

@Datalink its actually a browser called Maxthon... been using it on all my devices since 2007. Exclusively.
I mean, i have edge and chrome installed, but only to check once and a while if anything is different on a site not loading quite right, usualy not, I've had great success with it. I dont want to sound like a commercial for it, but its always been there for me.

I have checked with chrome and gotten similar results to Maxthon, but Ill be honest, I dont think I have ever opened Edge on this or on any computer, ever, lol, not since IE5 atleast. lol But Ill give her a shot tomorrow and see what happens

[RogersSergio]

@vulture

I am still trying to get up to speed so haven't had a chance to go to far back but I did see your last post about the TV Wi-Fi issue; not sure if that was the issue you were referring to.

As for the fix delivered in 2.0.10.33T03; that was for all CODA devices it was not hardware specific. It resolved a bug where users were unable to authenticate to their Wi-Fi networks.

Cheers,

RogersSergio

[ppapp]

Just got the 2.0.10.33T11 update and I'm struggling to get past 500Mbps download. I'm on the Gigabit package and haven't had issues before the update. Tried resetting all my equipment but still having the same issue.

 Edit: Looks like I just had to restart my PC. Everything working fine now, false alarm.

[alloverthemapMG]

Hi There

Did you call into support to exchange the modem or go to a Rogers store?

I too have one of the 4582U with 28T firmware (Hardware revision 1A).

Thanks

[vulture]

Replaced through the store

[lethalsniper]

Anybody else getting missing channels after the 33T11 firmware @Datalink @RogersBob

1 597000000 256QAM 4.800 8 40.946
2 849000000 256QAM 0.400 2 37.356
3 855000000 256QAM 0.700 3 37.356
4 861000000 256QAM 1.000 4 37.636
8 303000000 256QAM 1.400 1 38.605
9 603000000 256QAM 4.600 9 40.366
11 615000000 256QAM 4.000 11 40.366
12 621000000 256QAM 4.400 12 40.366
13 633000000 256QAM 4.800 13 40.366
14 639000000 256QAM 4.700 14 40.366
15 645000000 256QAM 4.300 15 40.946
16 651000000 256QAM 4.100 16 40.946
17 657000000 256QAM 4.300 17 40.946
18 663000000 256QAM 4.300 18 40.366
19 669000000 256QAM 4.800 19 40.366
20 675000000 256QAM 4.800 20 40.366
21 681000000 256QAM 4.300 21 40.366
22 687000000 256QAM 3.800 22 38.983
23 693000000 256QAM 3.200 23 38.983
24 699000000 256QAM 2.500 24 38.983
25 705000000 256QAM 3.000 25 38.983
26 711000000 256QAM 3.400 26 40.946
27 717000000 256QAM 3.300 27 38.983
28 723000000 256QAM 2.800 28 38.983
29 825000000 256QAM 1.100 29 38.605
30 831000000 256QAM 1.000 30 38.605
31 837000000 256QAM 0.700 31 38.983
32 843000000 256QAM 0.600 32 38.605
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Freque

[iOliver]

No, I didn't lose any channel with firmware version 33T11 (Coda 4582 revision A1). I'm not able to run the DSLReports test though, I get an error at the that says network error getting grades.  Other than that the firmware is stable and there are definite improvements in latency and download/upload rate over .28T2. 

[zardoz99]

Has any progress been made towards the enhancement request of enabling read-only SNMP access to the modem metrics?

I suspect that this would be of great benefit to those of us who have the ability to use this information and may also be helpful in detection of gradually degrading link quality by capturing long-term data. 

[RogersSergio]

All,

Looking to understand how the 2.0.10.33T11 code soak is going?

Would like to understand if anyone has run into any Wifi or other challenges with this code.

So far there have been a few notes shared that we are looking into but wanted to know if there is anything else that may not have been shared yet.

Thanks,
RogersSergio

[Triple_Helix]

---

@RogersSergiowrote:

All,

Looking to understand how the 2.0.10.33T11 code soak is going?

Would like to understand if anyone has run into any Wifi or other challenges with this code.

So far there have been a few notes shared that we are looking into but wanted to know if there is anything else that may not have been shared yet.

Thanks,
RogersSergio

---

Everything is working well here with my Wi-Fi products with this firmware.

[aube]

Hi,

I would like to know if there will be more firmware updates in the future for the cgn3acsmr, I'm presently on 4.5.8.35.

Thanks