Internet
Got questions about your modem, router, speeds or WiFi?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Unable to access to my rogers.com emails

I can't access my rogers.com emails. I tried to reset my password but it keeps sending codes to that email address which I can't access to it. Can anyone help   ***Edited Labels***

emer by I've been around
  • 572 Views
  • 1 replies
  • 0 likes

Resolved! Disable SIP ALG (Application Layer Gateway)

Is it possible to ‘close’ the SIP ALG on an Arris  xb7 ? If so how is it done ? I have a VOIP problem in the VONAGE device. They asked me to get the SIP ALG disabled.  Thank you !   ***EDITED LABELS***

applez1959 by I've been here awhile
  • 1994 Views
  • 6 replies
  • 0 likes

Resolved! DHCPv6 - Missing Required Option on XB7

Hi all, Recently in the past few weeks, my internet keep dropping randomly  multiple time in a days, each time around 1 minutes then internet comeback.   When I check the event logs, there are some critical issues in the log at the time internet drop...

phucnb1 by I've been here awhile
  • 4003 Views
  • 10 replies
  • 0 likes

Resolved! Details Around Yesterday's Outage Don Mills

Is there any way I can get details of outage imt.2302.010844. Rogers will not provide email detailing time of outage. Require for proof as family member lost internet connection several times while doing a mandatory course       ***Edited Labels***

BillP3 by I'm here a lot
  • 693 Views
  • 2 replies
  • 0 likes

Service just keeps going downhill

When will the service be working for what we have paid for - all of your so called tests always reflect things are working - test from outside - heck just from user experience it shows that the service is just not really good (leaning towards patheti...

jjk2 by I've been around
  • 867 Views
  • 3 replies
  • 0 likes

Wifi Connectivity Issues

Our Ignite Wifi has and continues to be horrible. Everyday I’m having to resort to rebooting the modem, rebooting all the connected devices and hope for the best. It was really good for a long time and very reliable but now it’s horrible. Dialup woul...

tdm_55 by I've been around
  • 454 Views
  • 1 replies
  • 0 likes

Resolved! Do I need a new modem? 1.5 Gbps upgrade

I just upgraded to 1.5 Gbps internet, and I am wondering if the modem I have is adequate to give me the full speed. The person who upgraded me said it can get the full speed but I'm not sure that is true. I don't believe the ports on this modem suppo...

hansm0leman by I plan to stick around
  • 3188 Views
  • 1 replies
  • 0 likes

Constant Ping Spikes

Hi My internet for literally the past 2 months has constantly been ping spiking like no tomorrow. Every day I try to play CS GO, I can never seem to play peacefully because im always lagging out and spiking every 2 minutes and to make matters worse i...

zRa by I plan to stick around
  • 8873 Views
  • 45 replies
  • 0 likes

Can't recieve 1.5 gig internet????

I have Rogers 1.5Gig plan and for some reason can not exceed 1100 mbps I have a xb8 modem and have my ethernet CAT 8 plugged into the orange bottom right outlet (which sends 2.5 gig of internet at least) The ethernet is then plugged into a 2.5 Gig et...

FrostyJab by I'm here a lot
  • 2055 Views
  • 8 replies
  • 0 likes

Short DHCP lease from Rogers causing brief internet disconnects

Hi There,   I currently have a case escalated with @RogersHelp, but the twitter team suggested I ask here in the community if anyone else has or noticed this problem. The problem I'm having is that Rogers is issuing a DHCP lease that is only 1 hour l...

gisuck by I'm a reliable contributor
  • 3716 Views
  • 3 replies
  • 0 likes

Ignite Express Set Up Fee?

Why am I being charged for initial installation and set up on my first bill when I did not receive that service? How can I be refunded my money.     **Labels Added**

Sashki by I've been around
  • 3850 Views
  • 4 replies
  • 0 likes

Service Interruption: Manotick, ON

We live in (Address removed by mod - Keep personal info private) for the last 3 Days We do not have internet in our home fiber unlimited internet and we work from home. Additionally in our motherland in Turkey we have our loved ones in earthquake und...

Diega by I've been around
  • 559 Views
  • 1 replies
  • 0 likes

Unstable internet with over 15+ tech visits and no resolution

Hi, My internet has had issues since October 2022. It is a node congestion issues and was told that it would be resolved soon and it is still not resolved. The internet is UNUSABLE for the whole day as there are constant disconnects and high pings. T...

awais22 by I plan to stick around
  • 573 Views
  • 1 replies
  • 0 likes

XB7 Port Forwarding

Hello, I recently upgrade to ignite services.  With this upgrade my modem was change from a Hitron to and XB7.  In the settings of the Hitron I was able to forward public ports to private ports and I configured my network using these options.  Since ...

hp2212 by I've been around
  • 7646 Views
  • 19 replies
  • 0 likes

Rogers ignite 1.5 Gig DL service 100% packet loss to XBOX live

Hello,I have just switched from Bell 1 gig DL fiber internet to 1.5 gig DL with Rogers ignite. All of my devices are working perfectly except for my Xbox series X. Although I’m able to connect my console to Xbox live and play online games, I’ve notic...

Halfjap1980 by I've been here awhile
  • 1074 Views
  • 4 replies
  • 0 likes

Password change issue

I have separated my wifi bands to separate which SSID my devices are connected to and now I can't change the passwords. When I change the password in the app, the change does not take place, the old password remains when connecting. Please help!   *A...

N8T by I've been around
  • 1107 Views
  • 3 replies
  • 0 likes

Internet network

I’ve been with rogers for over 20 years, and as of recently I’ve been having the worst experience with rogers. Why am I spending over 100 dollars a month for internet service that barley works. Whenever the service is down you guys never have the com...

Man in the middle on network?

Hope someone can help....I'm confused.I have avast one security (free vetsion) on my 2 phones. I always do a network check daily. Today both phones showed a Man in the Middle detection plus my download and upload speeds are very slow. Restarted Gatew...

Bdfreund by I've been here awhile
  • 741 Views
  • 2 replies
  • 0 likes