Modem Replacement
Looking to get a modem replacement without sitting on hold for hours.I have 1.5GB internet but only a gen 1 modem.How can I get a gen 2 or even better a gen 3 modem? ***Edited Labels***
Forum Posts
Not getting my subscribed speeds - 1.5GBps package
Two weeks ago i went from the 500mbps speed package to the 1.5 gbps. However, my speed has not changed. Wifi desktop computer is getting 48mbps on the Rogers speed test. Rogers guy says i have the latest modem, xp7, but i don't see that on the descr...
Resolved! Significant drop in speed
Hi! Hoping someone from the Roger’s team can help me as we experienced an outage last week (before the DNS issue) and since then our speed has dropped tremendously (about 70mbps download consistently)I’m in Toronto using the Ignite XB7 modem **Labe...
Any way to use XB7 for wifi but use my own router for DNS?
Right now I use the XB7 in bridge mode and use my own router for everything. Problem is it's not a wifi 6 router and I'm only getting about 500 mbps standing right next to it. The reason I'm using the modem in bridge mode and using my own router is b...
“Guest” Wifi
Hello!I have Ignite internet with the XB7 router, and I’m wondering if it’s possible to add an extra router I have and use that as a guest WiFi running in parallel to the main WiFi network?Are there any configuration changes I need to make on the gat...
Technical Support chat wait times are pathetic
I have Rogers business internet and it goes down literally daily. Most of the time it's 15-45 minutes once or twice a day. Today this is the third time it's been down and all 3 times have been multiple hours. First time I tried support and I was in q...
Not connecting to Fire Stick or Extender
Hi there. We recently switched to Rogers Ignite. The internet is working on our phones and iPads but not our Amazon Firesticks or Wi-Fi extender. The fire stick is connected to the Internet but Netflix and the Home Screen say we have no Internet. I ...
Rogers failing to address my constant downtime.
For the last week I've been dealing with Rogers and I'm really tired. An issue that we identified Monday was a ridiculously too high signal at Distribution (30+, maximum should be that was causing latency spikes and no connection, despite a white ...
Rogers DHCP server does not respond to renew messages
So following on from my hourly disconnect problems, after a lot of packet capture and testing, I can see that the problem is that the Rogers DHCP server does not respond to any lease renew requests at all, so after an hour the lease times out and the...
Ignite 5g performance
Until recently there were no wifi issues in the home. Now randomly my phone flips to LTE, and say it will go back to wifi when connection improves. Other devices just randomly drop out. A wifi scan does not appear to show any new networks or channel ...
No Ranging Response received - T3 time-out
Hi all, I've been researching this problem for the last few weeks, and notice many people have similar issues. I have a tech come over a week from now, and want to make sure I ask all the right questions and have him/her check everything they should....
Internet Ping Spikes
I have been having internet ping issues while gaming for a couple weeks now. The issues are making all of my games unplayable. My tests are as follows: Ping statistics for 2607:f8b0:400b:802::2004:Packets: Sent = 50, Received = 49, Lost = 1 (2% los...
Slow Speeds Over Wi-Fi
Hello all, I signed for 1.5Gb Rogers internet and got a Gen 2 modem (EasyConnect09940). I cannot use wired internet connection, and use through the house wireless connection. The speed measured with Rogers are 230 to 290 Mb download and 50 Mb upl...
Forgot password and security question does not work HELP
For several days now I have tried Passwords and Security answer but nothing works. It seems that I need to put in the answer to a security question that I know the answer to but it doesn’t work. So how can I change my password. I am not a tech pers...
Resolved! Bridge mode speed issues
I have a 1.5 Gbps internet package with XB8 and bridge the connection with my own router that's capable of delivering 2.5 Gbps of internet speed. I followed this guide by @-G- from this forum ~thank you!~ Here's my setup: Asus RT-AX88U Pro, using CA...
Resolved! Rogers Ignite Internet Gigabit 1.5: should wireless be faster than Ignite Internet 500u?
Hi everyone - greetings from the void. I will also apologize in advance if this question has already been answered but, if so, I couldn't find it. We have been happy with our Rogers Ignite TV bundle. Up until now our internet was Rogers Ignite Intern...
Internet Jitter for 6 months, 4 Technican, Hours of Fixes, Multiple Resets.
Need help immediately. My internet has been jittering and jumping in ping for the past 6 months. I call Rogers support multiple times a week, but my internet ping connection has not been stable. I would be playing a game, or be in a meeting and see t...
Resolved! May I connect a Usb portable drive to Ignite modem XB8? I saw a Usb c port on xb8.
I have a Seagate USB portable drive 1TB.I want to know if I can connect it to the back of xb8 usi g the usb c port.Where is the admin portal I can configure it and manage this storage? Thx **Labels Added**
1GB Ignite Internet Keeps Dropping
Hello, I signed up for Rogers 1GB Ignite some months ago and for the most part it's been running well, however, there are times throughout the day where I get random internet interruptions lasting betwen 2-5 minutes. It makes video conferencing un...
Web Mail Auto Fill
Hi Where does rogers web mail store the auto fill email address if the person is not saved as a contact. I am looking to switch to a email client. I also recently started using a work email address and would like auto fill to work for people I emai...
