cancel
Showing results for 
Search instead for 
Did you mean: 

FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,921 REPLIES 4,921

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Pushed you back to 2.0.10.29 as requested.

 

@JohnBeaudin, version 2.0.10.30T1 is the most recent code I have but in their testing, Hitron identified a bug that can cause the device to reboot unexpectedly. If you are not affected, you can keep the code but I don't deploy it to anybody.

 

I should receive 2.0.10.31 Friday and may start deploying then or next week.

 

I should then receive 2.0.10.32 at the end of the month.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

zardoz99
I plan to stick around

Hi Dave,

 

Wow, that was quick. Thank you. Back on .29.

 

Regards,

 Z.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

nobs2016
I plan to stick around

Setup was reasonably stable until about 6-8 weeks ago. Now the modem seems to reboot at least daily, wifi is erratic (on-off, weak-strong), d/l speed never approaches 1 Gbit. And very importantly my VOIP ATA keeps getting knocked out several times a day. I'm on .29.  My 5G is now offline although the status shows all okay>

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

@RogersDave

 

Ok, I am not affected by that bug so everything is good, looking forward for next versions later!

 

Thanks for the update.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi just got the gigabit modem and it is .27, having some connection issues as well so hoping I could be a part of this trial and see if it helps. Can I please have my modem's firmware updated?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

netprice2high
I plan to stick around

I'm on CGN3 and .27 firmware and in Bridge mode and losing connection seemingly randomly every 7 days. Looking at the logs it seems to be renewing IP. But why does it renew at middle of the day and then sometimes in evening, disrupting my work etc. Before the firmware I was in Gateway mode and never had this problem. (but Bridge mode would crash modem randomly which the firmware fixed).

 

edit: it just released/renewed IP AGAIN right after I wrote this post... why....

2 renews in 1 day. 12:10 then just now 12:40...

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@netprice2high wrote:

I'm on CGN3 and .27 firmware and in Bridge mode and losing connection seemingly randomly every 7 days. Looking at the logs it seems to be renewing IP. But why does it renew at middle of the day and then sometimes in evening, disrupting my work etc. Before the firmware I was in Gateway mode and never had this problem. (but Bridge mode would crash modem randomly which the firmware fixed).

 

edit: it just released/renewed IP AGAIN right after I wrote this post... why....

2 renews in 1 day. 12:10 then just now 12:40...


 

Is the Modem renewing the IP address to the CMTS that is dropping the connection, or your computer/devices are renewing IP address twice a day causing a connection drop?

 

@if it's the modem when it drops the connection are all the lights on the front of the modem on like normal, or does the @ Light flash?

 

What device is the modem bridged too?

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dere61
I plan to stick around

Hi.

I'm on the 1GIGA Unlimited  but not getting the  Speed   to much goes up and down  188, mb. 360,mb 580,Mg

not constant and depend  on the days noon, afternoons .....paying for the High speed  but not getting it..sometimes jump up 630 Mb ????

other thing why Rogers has the Two Servo Terminal    NORTH YORK ,On and some where  TORONTO,on

I living Oshawa,On  which are about 51 KM from the  Servos Toronto  and 47 Km from  North York confused which Servo I'm connected to ??

Today was the Rogers contractor  but she no idea where i'm connected and which Rogers Servo give me the Problems ??

 

Just switched to the MODEM-CODA-4582 which has the

Hardware 1A

Software: 2.0.10.27

 

Ask to get the new Firmware upgrades .

 

have question   Why the Rogers internet unstable ??

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

aube
I plan to stick around

Received firmware 4.5.8.33 today on my cgn3acsmr, everything looks good up to now.  Looks like the WiFi problem has finally been fixed.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

BS
I'm a senior advisor

@aube wrote:

Received firmware 4.5.8.33 today on my cgn3acsmr, everything looks good up to now.  Looks like the WiFi problem has finally been fixed.


Is firmware 4.5.8.33 going to be distributed to all modems?  Still on .27

 

Is there things that were dealt with in that upgrade?

 

Just curious.

 

Bruce

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dere61
I plan to stick around

Yes, I called the but look like no much help from them .!


@gp-se wrote:

@dere61 Can you log into the modem and goto the DOCSIS WAN page and post your signal levels. Have you tried calling Rogers tech support and explain to them you are not getting the speeds you're paying for?

 


They, do every thing  replaced the coax cable from the my home to their connecting  box on the street. mean whyle I switched to the 1Giga with the CODA- 4582 still not getting the speed for what paying.

Today July 22 their Crontractor show up no idea what going on and now on the speed testing show Rogers  and North York servos now wondering where they hock me up..still no answer from the Rogers .

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dere61
I plan to stick around

Yes i'm still on the .27


@BS wrote:

@aube wrote:

Received firmware 4.5.8.33 today on my cgn3acsmr, everything looks good up to now.  Looks like the WiFi problem has finally been fixed.


Is firmware 4.5.8.33 going to be distributed to all modems?  Still on .27

 

Is there things that were dealt with in that upgrade?

 

Just curious.

 

Bruce


 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dere61
I plan to stick around

@dere61 wrote:

Yes, I called the but look like no much help from them .!


@gp-se wrote:

@dere61 Can you log into the modem and goto the DOCSIS WAN page and post your signal levels. Have you tried calling Rogers tech support and explain to them you are not getting the speeds you're paying for?

 


They, do every thing  replaced the coax cable from the my home to their connecting  box on the street. mean whyle I switched to the 1Giga with the CODA- 4582 still not getting the speed for what paying.

Today July 22 their Crontractor show up no idea what going on and now on the speed testing show Rogers  and North York servos now wondering where they hock me up..still no answer from the Rogers .


Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM2.400740.366
2855000000256QAM5.300340.946
3861000000256QAM4.900440.366
4579000000256QAM2.700540.946
5585000000256QAM2.400640.946
6849000000256QAM5.200240.946
7597000000256QAM2.200840.366
8603000000256QAM2.200940.366
9609000000256QAM2.6001039.397
10615000000256QAM3.0001138.983
11621000000256QAM3.0001238.983
12633000000256QAM3.2001340.366
13639000000256QAM3.5001438.983
14645000000256QAM3.6001540.366
15651000000256QAM3.6001640.366
16657000000256QAM4.1001740.366
17663000000256QAM4.1001840.946
18669000000256QAM4.1001940.366
19675000000256QAM4.0002040.946
20681000000256QAM4.2002140.366
21687000000256QAM4.4002240.366
22693000000256QAM4.7002340.366
23699000000256QAM4.9002440.946
24705000000256QAM5.0002540.366
25711000000256QAM4.8002640.366
26717000000256QAM4.5002740.366
27723000000256QAM4.0002838.983
28825000000256QAM5.0002940.946
29831000000256QAM5.1003040.366
30837000000256QAM5.0003140.366
31843000000256QAM5.1003240.366
32303000000256QAM1.800138.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES2.200001
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM30.00026400000
238595824ATDMA - 64QAM34.50033200000
330596000ATDMA - 64QAM31.25016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

aube
I plan to stick around

Docsis Wan Downstream and Upstream with firmware 4.5.8.33 on my cgn3acsmr. Don't know what has been changed with latest firmware.

 

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Signal noise ratio (dB)

1

693000000

256QAM

1.000

23

38.983

2

561000000

256QAM

-0.500

2

40.366

3

567000000

256QAM

-1.000

3

38.983

4

573000000

256QAM

-0.600

4

38.983

5

579000000

256QAM

-0.300

5

40.366

6

585000000

256QAM

-0.300

6

40.946

7

591000000

256QAM

-0.200

7

40.366

8

597000000

256QAM

-0.300

8

40.366

9

603000000

256QAM

-0.300

9

38.983

10

609000000

256QAM

0.100

10

38.983

11

615000000

256QAM

0.300

11

38.983

12

621000000

256QAM

0.300

12

40.366

13

633000000

256QAM

0.700

13

38.983

14

639000000

256QAM

0.800

14

40.366

15

645000000

256QAM

0.800

15

40.366

16

651000000

256QAM

0.900

16

40.366

17

657000000

256QAM

1.200

17

40.366

18

663000000

256QAM

1.300

18

40.366

19

669000000

256QAM

1.700

19

40.366

20

675000000

256QAM

1.600

20

40.366

21

681000000

256QAM

1.400

21

40.366

22

687000000

256QAM

1.200

22

38.983

23

555000000

256QAM

-0.600

1

38.983

24

699000000

256QAM

1.100

24

38.605

Upstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Bandwidth

1

23700000

ATDMA - 64QAM

42.750

2

6400000

2

38596000

ATDMA - 64QAM

42.500

3

3200000

3

30596000

ATDMA - 64QAM

42.500

1

6400000

 

Untitled.png

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

lucbelliveau
I've been around

I requested the trial a few days ago to hopefully allow my Chromecast to show up from other devices.

 

I can confirm that the new firmware indeed solves this issue, and the Chromecast now works as it should.

 

Now using firmware: 4.5.8.33

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dere61
I plan to stick around

Can I please have my modem's firmware updated?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

gp-se
I'm an advisor

@dere61

 

Signal levels look good. As for the server being North York or Toronto, don't worry about that, for speed tests it can connect to any server you choose, or it auto chooses by the lowest ping. Just because you're in Oshawa and select North York that is not an issue. The speedtest will choose the best server based on ping, so sometimes North York might have better ping, sometimes Toronto, but it doesn't matter which server it chooses. 

 

When your speeds drop, how are you testing? Are you using a computer connected directly to the modem using an ethernet cable, or are you using a phone/tablet over WiFi?

 

All speed tests need to be done using a computer connected directly using ethernet, WiFi isn't reliable at all, and won't give you accurate results. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dere61
I plan to stick around
First thanks for this infos, when I doing the speed test only my PC are connected wired to the Router, this reading done whit the new Router CODA-4582 which I just connected 3 days ago we I see 2.0.10.27 Software are on can update this with new Firmware.?
The speed drop mostly which here occurring Mondays to Frayday between the 4.30 pm and 7.00 pm occasionally on daytime to .before on the other Router was to much Buffering with New Router look much better.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@dere61 wrote:

Can I please have my modem's firmware updated?


I am slowly working through the list of firmware trial participants and upgrading all modems to the latest firmware (2.0.10.31 to CODA-4582 and 4.5.8.33 for CGN3 AC series).

 

It will take me a few days to complete that process.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoopdogg
I plan to stick around

Thanks Dave. 

 

I have Coda upgraded to .31 and I saw in release notes that USB has been added to GUI.  I plugged in a USB 3 NTFS drive after enabling USB on GUI, but drive not showing up on list.  Was USB functionality added in .31 or just GUI change?

 

thank you

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@hoopdogg wrote:

Thanks Dave. 

 

I have Coda upgraded to .31 and I saw in release notes that USB has been added to GUI.  I plugged in a USB 3 NTFS drive after enabling USB on GUI, but drive not showing up on list.  Was USB functionality added in .31 or just GUI change?

 

thank you


The change was strictly in the GUI to allow enabling the functionality. There is still an open item with Intel (the problem is on their side) with support of USB3 devices. A USB2 drive should work correctly.

 

Dave