FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[RogersDave]

Pushed you back to 2.0.10.29 as requested.

@JohnBeaudin, version 2.0.10.30T1 is the most recent code I have but in their testing, Hitron identified a bug that can cause the device to reboot unexpectedly. If you are not affected, you can keep the code but I don't deploy it to anybody.

I should receive 2.0.10.31 Friday and may start deploying then or next week.

I should then receive 2.0.10.32 at the end of the month.

[zardoz99]

Hi Dave,

Wow, that was quick. Thank you. Back on .29.

Regards,

 Z.

[nobs2016]

Setup was reasonably stable until about 6-8 weeks ago. Now the modem seems to reboot at least daily, wifi is erratic (on-off, weak-strong), d/l speed never approaches 1 Gbit. And very importantly my VOIP ATA keeps getting knocked out several times a day. I'm on .29.  My 5G is now offline although the status shows all okay>

[JohnBeaudin]

@RogersDave

Ok, I am not affected by that bug so everything is good, looking forward for next versions later!

Thanks for the update.

[HAKDevil1989]

Hi just got the gigabit modem and it is .27, having some connection issues as well so hoping I could be a part of this trial and see if it helps. Can I please have my modem's firmware updated?

[netprice2high]

I'm on CGN3 and .27 firmware and in Bridge mode and losing connection seemingly randomly every 7 days. Looking at the logs it seems to be renewing IP. But why does it renew at middle of the day and then sometimes in evening, disrupting my work etc. Before the firmware I was in Gateway mode and never had this problem. (but Bridge mode would crash modem randomly which the firmware fixed).

edit: it just released/renewed IP AGAIN right after I wrote this post... why....

2 renews in 1 day. 12:10 then just now 12:40...

[gp-se]

---

@netprice2high wrote:

I'm on CGN3 and .27 firmware and in Bridge mode and losing connection seemingly randomly every 7 days. Looking at the logs it seems to be renewing IP. But why does it renew at middle of the day and then sometimes in evening, disrupting my work etc. Before the firmware I was in Gateway mode and never had this problem. (but Bridge mode would crash modem randomly which the firmware fixed).

edit: it just released/renewed IP AGAIN right after I wrote this post... why....

2 renews in 1 day. 12:10 then just now 12:40...

---

Is the Modem renewing the IP address to the CMTS that is dropping the connection, or your computer/devices are renewing IP address twice a day causing a connection drop?

@if it's the modem when it drops the connection are all the lights on the front of the modem on like normal, or does the @ Light flash?

What device is the modem bridged too?

[dere61]

Hi.

I'm on the 1GIGA Unlimited  but not getting the  Speed   to much goes up and down  188, mb. 360,mb 580,Mg

not constant and depend  on the days noon, afternoons .....paying for the High speed  but not getting it..sometimes jump up 630 Mb ????

other thing why Rogers has the Two Servo Terminal    NORTH YORK ,On and some where  TORONTO,on

I living Oshawa,On  which are about 51 KM from the  Servos Toronto  and 47 Km from  North York confused which Servo I'm connected to ??

Today was the Rogers contractor  but she no idea where i'm connected and which Rogers Servo give me the Problems ??

Just switched to the MODEM-CODA-4582 which has the

Hardware 1A

Software: 2.0.10.27

Ask to get the new Firmware upgrades .

have question   Why the Rogers internet unstable ??

[aube]

Received firmware 4.5.8.33 today on my cgn3acsmr, everything looks good up to now.  Looks like the WiFi problem has finally been fixed.

[BS]

---

@aube wrote:

Received firmware 4.5.8.33 today on my cgn3acsmr, everything looks good up to now.  Looks like the WiFi problem has finally been fixed.

---

Is firmware 4.5.8.33 going to be distributed to all modems?  Still on .27

Is there things that were dealt with in that upgrade?

Just curious.

Bruce

[dere61]

Yes, I called the but look like no much help from them .!

---

@gp-se wrote:

@dere61 Can you log into the modem and goto the DOCSIS WAN page and post your signal levels. Have you tried calling Rogers tech support and explain to them you are not getting the speeds you're paying for?

---

They, do every thing  replaced the coax cable from the my home to their connecting  box on the street. mean whyle I switched to the 1Giga with the CODA- 4582 still not getting the speed for what paying.

Today July 22 their Crontractor show up no idea what going on and now on the speed testing show Rogers  and North York servos now wondering where they hock me up..still no answer from the Rogers .

[dere61]

Yes i'm still on the .27

---

@BS wrote:

---

@aube wrote:

Received firmware 4.5.8.33 today on my cgn3acsmr, everything looks good up to now.  Looks like the WiFi problem has finally been fixed.

---

Is firmware 4.5.8.33 going to be distributed to all modems?  Still on .27

Is there things that were dealt with in that upgrade?

Just curious.

Bruce

---

[dere61]

---

@dere61 wrote:

Yes, I called the but look like no much help from them .!

---

@gp-se wrote:

@dere61 Can you log into the modem and goto the DOCSIS WAN page and post your signal levels. Have you tried calling Rogers tech support and explain to them you are not getting the speeds you're paying for?

---

They, do every thing  replaced the coax cable from the my home to their connecting  box on the street. mean whyle I switched to the 1Giga with the CODA- 4582 still not getting the speed for what paying.

Today July 22 their Crontractor show up no idea what going on and now on the speed testing show Rogers  and North York servos now wondering where they hock me up..still no answer from the Rogers .

---

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	2.400	7	40.366
2	855000000	256QAM	5.300	3	40.946
3	861000000	256QAM	4.900	4	40.366
4	579000000	256QAM	2.700	5	40.946
5	585000000	256QAM	2.400	6	40.946
6	849000000	256QAM	5.200	2	40.946
7	597000000	256QAM	2.200	8	40.366
8	603000000	256QAM	2.200	9	40.366
9	609000000	256QAM	2.600	10	39.397
10	615000000	256QAM	3.000	11	38.983
11	621000000	256QAM	3.000	12	38.983
12	633000000	256QAM	3.200	13	40.366
13	639000000	256QAM	3.500	14	38.983
14	645000000	256QAM	3.600	15	40.366
15	651000000	256QAM	3.600	16	40.366
16	657000000	256QAM	4.100	17	40.366
17	663000000	256QAM	4.100	18	40.946
18	669000000	256QAM	4.100	19	40.366
19	675000000	256QAM	4.000	20	40.946
20	681000000	256QAM	4.200	21	40.366
21	687000000	256QAM	4.400	22	40.366
22	693000000	256QAM	4.700	23	40.366
23	699000000	256QAM	4.900	24	40.946
24	705000000	256QAM	5.000	25	40.366
25	711000000	256QAM	4.800	26	40.366
26	717000000	256QAM	4.500	27	40.366
27	723000000	256QAM	4.000	28	38.983
28	825000000	256QAM	5.000	29	40.946
29	831000000	256QAM	5.100	30	40.366
30	837000000	256QAM	5.000	31	40.366
31	843000000	256QAM	5.100	32	40.366
32	303000000	256QAM	1.800	1	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	2.200001
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	30.000	2	6400000
2	38595824	ATDMA - 64QAM	34.500	3	3200000
3	30596000	ATDMA - 64QAM	31.250	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[aube]

Docsis Wan Downstream and Upstream with firmware 4.5.8.33 on my cgn3acsmr. Don't know what has been changed with latest firmware.

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	1.000	23	38.983
2	561000000	256QAM	-0.500	2	40.366
3	567000000	256QAM	-1.000	3	38.983
4	573000000	256QAM	-0.600	4	38.983
5	579000000	256QAM	-0.300	5	40.366
6	585000000	256QAM	-0.300	6	40.946
7	591000000	256QAM	-0.200	7	40.366
8	597000000	256QAM	-0.300	8	40.366
9	603000000	256QAM	-0.300	9	38.983
10	609000000	256QAM	0.100	10	38.983
11	615000000	256QAM	0.300	11	38.983
12	621000000	256QAM	0.300	12	40.366
13	633000000	256QAM	0.700	13	38.983
14	639000000	256QAM	0.800	14	40.366
15	645000000	256QAM	0.800	15	40.366
16	651000000	256QAM	0.900	16	40.366
17	657000000	256QAM	1.200	17	40.366
18	663000000	256QAM	1.300	18	40.366
19	669000000	256QAM	1.700	19	40.366
20	675000000	256QAM	1.600	20	40.366
21	681000000	256QAM	1.400	21	40.366
22	687000000	256QAM	1.200	22	38.983
23	555000000	256QAM	-0.600	1	38.983
24	699000000	256QAM	1.100	24	38.605
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	42.750	2	6400000
2	38596000	ATDMA - 64QAM	42.500	3	3200000
3	30596000	ATDMA - 64QAM	42.500	1	6400000

[lucbelliveau]

I requested the trial a few days ago to hopefully allow my Chromecast to show up from other devices.

I can confirm that the new firmware indeed solves this issue, and the Chromecast now works as it should.

Now using firmware: 4.5.8.33

[dere61]

Can I please have my modem's firmware updated?

[gp-se]

@dere61

Signal levels look good. As for the server being North York or Toronto, don't worry about that, for speed tests it can connect to any server you choose, or it auto chooses by the lowest ping. Just because you're in Oshawa and select North York that is not an issue. The speedtest will choose the best server based on ping, so sometimes North York might have better ping, sometimes Toronto, but it doesn't matter which server it chooses. 

When your speeds drop, how are you testing? Are you using a computer connected directly to the modem using an ethernet cable, or are you using a phone/tablet over WiFi?

All speed tests need to be done using a computer connected directly using ethernet, WiFi isn't reliable at all, and won't give you accurate results. 

[dere61]

First thanks for this infos, when I doing the speed test only my PC are connected wired to the Router, this reading done whit the new Router CODA-4582 which I just connected 3 days ago we I see 2.0.10.27 Software are on can update this with new Firmware.?
The speed drop mostly which here occurring Mondays to Frayday between the 4.30 pm and 7.00 pm occasionally on daytime to .before on the other Router was to much Buffering with New Router look much better.

[RogersDave]

---

@dere61 wrote:

Can I please have my modem's firmware updated?

---

I am slowly working through the list of firmware trial participants and upgrading all modems to the latest firmware (2.0.10.31 to CODA-4582 and 4.5.8.33 for CGN3 AC series).

It will take me a few days to complete that process.

Dave

[hoopdogg]

Thanks Dave. 

I have Coda upgraded to .31 and I saw in release notes that USB has been added to GUI.  I plugged in a USB 3 NTFS drive after enabling USB on GUI, but drive not showing up on list.  Was USB functionality added in .31 or just GUI change?

thank you

[RogersDave]

---

@hoopdogg wrote:

Thanks Dave. 

I have Coda upgraded to .31 and I saw in release notes that USB has been added to GUI.  I plugged in a USB 3 NTFS drive after enabling USB on GUI, but drive not showing up on list.  Was USB functionality added in .31 or just GUI change?

thank you

---

The change was strictly in the GUI to allow enabling the functionality. There is still an open item with Intel (the problem is on their side) with support of USB3 devices. A USB2 drive should work correctly.

Dave