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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,921 REPLIES 4,921

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I plan to stick around

Reason why I ask is because a senior tech came to my house today and noticed an increased level of noise in my area that had been happening in my area for a week causing speeds to drop. 

 

I was going to get the CODA modem but he said not to get it yet as people are still experiencing the speed drops near my area and issues still persists with the modem. 

 

Also with the CODA I had before my torrents would upload fine but now it is just dead, no uploads at all.

 

Are others experiencing the same? BTW I am at Markham and Sheppard if that helps.

 

Thanks

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Yes I am getting speed degration especially on the upload , location is donmills and Sheppard and have same modem

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave can you please look into my account , I'm still having... speed degration since December 2016 , first they told me it will be fixed after winter due to frozen ground its JUNE !! So what really is going on here ?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I plan to stick around
When I had the CODA it was the opposite of you are experiencing...Upload would be fine but download speeds would drop to 0.50 mbps.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

coder_1990
I plan to stick around

@lethalsniper Hey, I think Rogers is starting to dig up areas as of lately because I'm having my area dug up soon myself. So I bet they'll be doing it within the month.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I do see some trucks in area with logo trj Telecom digging but I don't know if it's for rogers or bell

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

What city

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a reliable contributor
I'm just as eager to see the digging start as well.

From what I know Rogers does not contract TRJ Telecom. Instead, they contract Link-on communications. They do everything from technicians visits all the way to fibre conduit installations and maintenance. So if you see a couple of link-on trucks in the area, there's a high chance that they'll be doing some digging.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I'm located at North York , main intersection is donmills and leith Hill Rd. Nothing but speed degration , from what I see is only trj Telecom and there digging all over the area.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

coder_1990
I plan to stick around

That's most likely Bell due to the fact that TRJ Telecom is a company based in Montreal and also I am aware that Bell is expanding FTTH to North York area and Scarborough currently, I believe there is a current (1-2 month-wise) article in Toronto Star regarding the expansion. But when I wondered if Rogers was doing digging in my area, I just live chatted them and they were able to confirm that they were digging to bury temporary cables.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

You live chatted rogers or the company that's doing the digging ?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

coder_1990
I plan to stick around

I have live chatted Rogers regarding them digging. They say that this time of year is when they bury cable, and they are digging many areas concurrently.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I plan to stick around
Had a chat with the Rogers tech...seems my area, Markham and Sheppard is not DOCSIS 3.1 ready yet..

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@tester2013 wrote:
Had a chat with the Rogers tech...seems my area, Markham and Sheppard is not DOCSIS 3.1 ready yet..

@tester2013, this is a very strange statement from the tech you spoke to as the entire network (Ontario and Atlantic) is DOCSIS 3.1 ready and enabled.

 

If you have a DOCSIS 3.1 modem (CODA-4582) and the DOCSIS 3.1 service does not work at your address, I'd like to look into that.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

Maybe the tech meant D3.1 Upstream? 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I plan to stick around

After numerous chats with different reps and being disconnected from chat after speaking with some reps for no reason (same rep ended the chat for no reason, before even helping me, twice on different days, which ticked me off as I waited for an hour in queue to chat with them), dont know if I can complain about this individual. 

 

First two reps were no use and told me 3.1 DOCSIS was not available in my area, The third rep confirmed it was. I have been having issues (noise level very high) and my issue was escalated to tier 2. The tier 2 tech called me yesterday after everything was fixed (a week and a half after) and I asked him about the 3.1 and he confirmed it was available. He was able to send a tech within 10 minutes to my house to swap out the CGN 3552 for the CODA.

 

All seems to be good now. 

 

RogersDave please check on my end and confirm all is good.

 

Thank you

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@tester2013 there are three items to check for, the modem firmware version, DOCSIS 3.1 and the wifi settings.  

 

1.  Log into the modem and check the Software (firmware) version as seen on the STATUS page.  The latest production version is 2.0.10.27.  Dave is releasing .29 to the test group at this time which includes the IPV6 DNS entry.  If you prefer to use another IPV6 DNS other than Rogers, then .29 will be of interest.  Here's the link to Dave's post from today:

 

http://communityforums.rogers.com/t5/Internet/CODA-4582-Open-Issues-for-Investigation/m-p/397658#M46...

 

2.  Navigate to the DOCSIS WAN page and look at the OFDM section of the tables.  That should show one OFDM (DOCSIS 3.1) channel in operation.  The actual numerical data isn't correct at this time, but, the presence of the data will confirm that DOCSIS 3.1 is in operation.  If you look at the front of the modem, you should see that the Downstream LED is a lighter blue colour indicating DOCSIS 3.1 mode.  Its supposed to be Cyan according to Hitron.  The upstream LED will be a normal blue colour. 

 

OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 290600000 YES YES YES 0.700001

 

3.  Have a look at the following post, specifically the wifi settings to ensure that your wifi settings don't include the AES/TKIP combination as TKIP is no longer secure and should not be used:

 

http://communityforums.rogers.com/t5/Internet/Rogers-Hitron-CODA-4582-Hardware/m-p/397159#M46192

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I plan to stick around

My router is on .27. Thanks for the link I have changed my wireless settings now.

 

Here is the paste of copy of my modem settings. Does everything look good?:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM0.700738.605
2855000000256QAM2.300337.356
3861000000256QAM2.500437.636
4579000000256QAM1.200538.605
5585000000256QAM0.000638.605
6849000000256QAM-1.000237.356
7597000000256QAM0.300838.983
8603000000256QAM-0.200937.636
9609000000256QAM0.3001038.605
10615000000256QAM0.6001138.605
11621000000256QAM1.2001238.983
12633000000256QAM-0.6001337.636
13639000000256QAM0.6001438.605
14645000000256QAM-0.5001538.605
15651000000256QAM0.8001638.605
16657000000256QAM-0.1001737.636
17663000000256QAM0.4001837.636
18669000000256QAM0.8001937.636
19675000000256QAM-0.4002038.983
20681000000256QAM1.7002138.605
21687000000256QAM0.6002238.983
22693000000256QAM0.1002337.636
23699000000256QAM0.9002438.605
24705000000256QAM-0.6002538.605
25711000000256QAM0.3002638.983
26717000000256QAM-1.3002737.636
27723000000256QAM-3.0002837.356
28825000000256QAM-1.8002937.636
29831000000256QAM-2.6003037.636
30837000000256QAM-2.5003137.356
31843000000256QAM-1.0003237.636
32303000000256QAM1.000138.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES1.599998
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM35.25046400000
238596000ATDMA - 64QAM37.25063200000
323700000ATDMA - 64QAM35.50056400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Yes, those levels look good.  I would like to see a closer grouping on the DOCSIS 3.0 downstream channels, but where they are is fine, and .... they won't really matter as your modem is running DOCSIS 3.1 downstream as seen in the active OFDM downstream channel.  The upstream OFDM channel should be activated later this year.   

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

soundwave80
I plan to stick around
I just noticed I'm no longer on docsis 3.1 as both lights on the modem have gone back to dark blue.
And interesting enough my down load speeds have never been better, sometimes I can get 56 mbps upload.
Did anyone else notice this?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I plan to stick around

My speeds seem fine but interesting enough the DOCSIS 3.1 has disappeared from my CODA settings:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM0.0001138.983
2849000000256QAM-1.600237.356
3855000000256QAM1.900338.605
4861000000256QAM2.100437.636
5579000000256QAM0.600538.605
6585000000256QAM-0.700638.605
7591000000256QAM0.100738.605
8597000000256QAM-0.300838.605
9603000000256QAM-0.900937.636
10609000000256QAM-0.3001038.605
11303000000256QAM0.500138.605
12621000000256QAM0.5001238.605
13633000000256QAM-1.1001338.605
14639000000256QAM-0.1001438.605
15645000000256QAM-1.1001538.605
16651000000256QAM0.2001638.605
17657000000256QAM-0.7001737.356
18663000000256QAM-0.2001837.636
19669000000256QAM0.2001937.636
20675000000256QAM-1.1002038.983
21681000000256QAM1.2002138.605
22687000000256QAM0.0002238.605
23693000000256QAM-0.5002337.636
24699000000256QAM0.5002438.605
25705000000256QAM-1.2002538.605
26711000000256QAM-0.3002638.605
27717000000256QAM-2.0002737.636
28723000000256QAM-3.6002837.356
29825000000256QAM-2.2002937.636
30831000000256QAM-3.1003037.636
31837000000256QAM-3.1003137.636
32843000000256QAM-1.5003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM35.00046400000
238596000ATDMA - 64QAM38.25063200000
323700000ATDMA - 64QAM35.50056400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6

FFT Size

 

 

 

@RogersDave can you please take a look at this for me..