FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[tester2013]

Reason why I ask is because a senior tech came to my house today and noticed an increased level of noise in my area that had been happening in my area for a week causing speeds to drop. 

I was going to get the CODA modem but he said not to get it yet as people are still experiencing the speed drops near my area and issues still persists with the modem. 

Also with the CODA I had before my torrents would upload fine but now it is just dead, no uploads at all.

Are others experiencing the same? BTW I am at Markham and Sheppard if that helps.

Thanks

[lethalsniper]

Yes I am getting speed degration especially on the upload , location is donmills and Sheppard and have same modem

[lethalsniper]

@RogersDave can you please look into my account , I'm still having... speed degration since December 2016 , first they told me it will be fixed after winter due to frozen ground its JUNE !! So what really is going on here ?

[tester2013]

When I had the CODA it was the opposite of you are experiencing...Upload would be fine but download speeds would drop to 0.50 mbps.

[coder_1990]

@lethalsniper Hey, I think Rogers is starting to dig up areas as of lately because I'm having my area dug up soon myself. So I bet they'll be doing it within the month.

[lethalsniper]

I do see some trucks in area with logo trj Telecom digging but I don't know if it's for rogers or bell

[dallasdinatake]

What city

[RyzenFX]

I'm just as eager to see the digging start as well.

From what I know Rogers does not contract TRJ Telecom. Instead, they contract Link-on communications. They do everything from technicians visits all the way to fibre conduit installations and maintenance. So if you see a couple of link-on trucks in the area, there's a high chance that they'll be doing some digging.

[lethalsniper]

I'm located at North York , main intersection is donmills and leith Hill Rd. Nothing but speed degration , from what I see is only trj Telecom and there digging all over the area.

[coder_1990]

That's most likely Bell due to the fact that TRJ Telecom is a company based in Montreal and also I am aware that Bell is expanding FTTH to North York area and Scarborough currently, I believe there is a current (1-2 month-wise) article in Toronto Star regarding the expansion. But when I wondered if Rogers was doing digging in my area, I just live chatted them and they were able to confirm that they were digging to bury temporary cables.

[lethalsniper]

You live chatted rogers or the company that's doing the digging ?

[coder_1990]

I have live chatted Rogers regarding them digging. They say that this time of year is when they bury cable, and they are digging many areas concurrently.

[tester2013]

Had a chat with the Rogers tech...seems my area, Markham and Sheppard is not DOCSIS 3.1 ready yet..

[RogersDave]

---

@tester2013 wrote:
Had a chat with the Rogers tech...seems my area, Markham and Sheppard is not DOCSIS 3.1 ready yet..

---

@tester2013, this is a very strange statement from the tech you spoke to as the entire network (Ontario and Atlantic) is DOCSIS 3.1 ready and enabled.

If you have a DOCSIS 3.1 modem (CODA-4582) and the DOCSIS 3.1 service does not work at your address, I'd like to look into that.

Dave

[JohnBeaudin]

Maybe the tech meant D3.1 Upstream? 

[tester2013]

After numerous chats with different reps and being disconnected from chat after speaking with some reps for no reason (same rep ended the chat for no reason, before even helping me, twice on different days, which ticked me off as I waited for an hour in queue to chat with them), dont know if I can complain about this individual. 

First two reps were no use and told me 3.1 DOCSIS was not available in my area, The third rep confirmed it was. I have been having issues (noise level very high) and my issue was escalated to tier 2. The tier 2 tech called me yesterday after everything was fixed (a week and a half after) and I asked him about the 3.1 and he confirmed it was available. He was able to send a tech within 10 minutes to my house to swap out the CGN 3552 for the CODA.

All seems to be good now. 

RogersDave please check on my end and confirm all is good.

Thank you

[Datalink]

@tester2013 there are three items to check for, the modem firmware version, DOCSIS 3.1 and the wifi settings.  

1.  Log into the modem and check the Software (firmware) version as seen on the STATUS page.  The latest production version is 2.0.10.27.  Dave is releasing .29 to the test group at this time which includes the IPV6 DNS entry.  If you prefer to use another IPV6 DNS other than Rogers, then .29 will be of interest.  Here's the link to Dave's post from today:

http://communityforums.rogers.com/t5/Internet/CODA-4582-Open-Issues-for-Investigation/m-p/397658#M46...

2.  Navigate to the DOCSIS WAN page and look at the OFDM section of the tables.  That should show one OFDM (DOCSIS 3.1) channel in operation.  The actual numerical data isn't correct at this time, but, the presence of the data will confirm that DOCSIS 3.1 is in operation.  If you look at the front of the modem, you should see that the Downstream LED is a lighter blue colour indicating DOCSIS 3.1 mode.  Its supposed to be Cyan according to Hitron.  The upstream LED will be a normal blue colour. 

OFDM Downstream Overview
Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	290600000	YES	YES	YES	0.700001

3.  Have a look at the following post, specifically the wifi settings to ensure that your wifi settings don't include the AES/TKIP combination as TKIP is no longer secure and should not be used:

http://communityforums.rogers.com/t5/Internet/Rogers-Hitron-CODA-4582-Hardware/m-p/397159#M46192

[tester2013]

My router is on .27. Thanks for the link I have changed my wireless settings now.

Here is the paste of copy of my modem settings. Does everything look good?:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	0.700	7	38.605
2	855000000	256QAM	2.300	3	37.356
3	861000000	256QAM	2.500	4	37.636
4	579000000	256QAM	1.200	5	38.605
5	585000000	256QAM	0.000	6	38.605
6	849000000	256QAM	-1.000	2	37.356
7	597000000	256QAM	0.300	8	38.983
8	603000000	256QAM	-0.200	9	37.636
9	609000000	256QAM	0.300	10	38.605
10	615000000	256QAM	0.600	11	38.605
11	621000000	256QAM	1.200	12	38.983
12	633000000	256QAM	-0.600	13	37.636
13	639000000	256QAM	0.600	14	38.605
14	645000000	256QAM	-0.500	15	38.605
15	651000000	256QAM	0.800	16	38.605
16	657000000	256QAM	-0.100	17	37.636
17	663000000	256QAM	0.400	18	37.636
18	669000000	256QAM	0.800	19	37.636
19	675000000	256QAM	-0.400	20	38.983
20	681000000	256QAM	1.700	21	38.605
21	687000000	256QAM	0.600	22	38.983
22	693000000	256QAM	0.100	23	37.636
23	699000000	256QAM	0.900	24	38.605
24	705000000	256QAM	-0.600	25	38.605
25	711000000	256QAM	0.300	26	38.983
26	717000000	256QAM	-1.300	27	37.636
27	723000000	256QAM	-3.000	28	37.356
28	825000000	256QAM	-1.800	29	37.636
29	831000000	256QAM	-2.600	30	37.636
30	837000000	256QAM	-2.500	31	37.356
31	843000000	256QAM	-1.000	32	37.636
32	303000000	256QAM	1.000	1	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	1.599998
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	35.250	4	6400000
2	38596000	ATDMA - 64QAM	37.250	6	3200000
3	23700000	ATDMA - 64QAM	35.500	5	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Datalink]

Yes, those levels look good.  I would like to see a closer grouping on the DOCSIS 3.0 downstream channels, but where they are is fine, and .... they won't really matter as your modem is running DOCSIS 3.1 downstream as seen in the active OFDM downstream channel.  The upstream OFDM channel should be activated later this year.   

[soundwave80]

I just noticed I'm no longer on docsis 3.1 as both lights on the modem have gone back to dark blue.
And interesting enough my down load speeds have never been better, sometimes I can get 56 mbps upload.
Did anyone else notice this?

[tester2013]

My speeds seem fine but interesting enough the DOCSIS 3.1 has disappeared from my CODA settings:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	0.000	11	38.983
2	849000000	256QAM	-1.600	2	37.356
3	855000000	256QAM	1.900	3	38.605
4	861000000	256QAM	2.100	4	37.636
5	579000000	256QAM	0.600	5	38.605
6	585000000	256QAM	-0.700	6	38.605
7	591000000	256QAM	0.100	7	38.605
8	597000000	256QAM	-0.300	8	38.605
9	603000000	256QAM	-0.900	9	37.636
10	609000000	256QAM	-0.300	10	38.605
11	303000000	256QAM	0.500	1	38.605
12	621000000	256QAM	0.500	12	38.605
13	633000000	256QAM	-1.100	13	38.605
14	639000000	256QAM	-0.100	14	38.605
15	645000000	256QAM	-1.100	15	38.605
16	651000000	256QAM	0.200	16	38.605
17	657000000	256QAM	-0.700	17	37.356
18	663000000	256QAM	-0.200	18	37.636
19	669000000	256QAM	0.200	19	37.636
20	675000000	256QAM	-1.100	20	38.983
21	681000000	256QAM	1.200	21	38.605
22	687000000	256QAM	0.000	22	38.605
23	693000000	256QAM	-0.500	23	37.636
24	699000000	256QAM	0.500	24	38.605
25	705000000	256QAM	-1.200	25	38.605
26	711000000	256QAM	-0.300	26	38.605
27	717000000	256QAM	-2.000	27	37.636
28	723000000	256QAM	-3.600	28	37.356
29	825000000	256QAM	-2.200	29	37.636
30	831000000	256QAM	-3.100	30	37.636
31	837000000	256QAM	-3.100	31	37.636
32	843000000	256QAM	-1.500	32	37.636

OFDM Downstream Overview

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	35.000	4	6400000
2	38596000	ATDMA - 64QAM	38.250	6	3200000
3	23700000	ATDMA - 64QAM	35.500	5	6400000

OFDM/OFDMA Overview

Channel Index

State

lin Digital Att

Digital Att

BW (sc's*fft)

Report Power

Report Power1_6

FFT Size

@RogersDave can you please take a look at this for me..