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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Stocovick
I've Been Here Awhile
Hi Dave, it is my first time posting here and I have a CGN3ACSMR running firmware 4.5.8.27. It was never updated with this trial versions. For some time now I've been having problems with my phones and tablets constantly disconnecting when they are sleeping. I am pretty sure is the modem as this not happen at work. I will be happy to try one of these firmwares if you think it will improve/fix this problem. Please let me know what I have to do. Thanks!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Makaveli99
I Plan to Stick Around

the .29 and .30 firmwares have issues in gateway mode with wifi so i'm not sure it will give you the stability that you are looking for.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Stocovick wrote:
Hi Dave, it is my first time posting here and I have a CGN3ACSMR running firmware 4.5.8.27. It was never updated with this trial versions. For some time now I've been having problems with my phones and tablets constantly disconnecting when they are sleeping. I am pretty sure is the modem as this not happen at work. I will be happy to try one of these firmwares if you think it will improve/fix this problem. Please let me know what I have to do. Thanks!

@Stocovick, we do not have a newer firmware version for the CGN3ACSMR but there is something I'm willing to try for you. No garantee at all but it's worth a try.

 

Can you send me a private message with your modem MAC address and serial number and I'll make a small change for you.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave when will we receive the new firmware for all rest of cgn rocket modems it's been awhile​ ?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Stocovick
I've Been Here Awhile
Thank you Dave.

I will send it you when I get home later today.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@lethalsniper wrote:
@RogersDave when will we receive the new firmware for all rest of cgn rocket modems it's been awhile​ ?

I don't have a date yet. We have tried 2 versions (.29 and .30) and although there is a significant improvement in latency, it causes issues with WiFi.

 

Hitron's engineers are currently sorting this one out.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

OL1v3r
I Plan to Stick Around

@RogersDave 

 

I havne't had any WIFI disconnects since I power cycled the modem the day after I recieved 4.5.8.30. This firmware does improve average latency, but it's still not good enough. I still get disconnects and latency spikes in Heroes of the Storm (ping time goes up to 2000ms and stays there for seconds). This happens less frequently compared to 4.5.8.27.  

 

Would you recommend upgrading to the new CODA modem? Also, how do I check if Docsis 3.1 is enabled in my area? 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

@OL1v3r

 

I would reccomend upgrading to the CODA modem. It's much better than the CGN modems in pretty much every aspect, and in your case you should be seeing a decrease in latency in Heroes of the Storm, and maybe we might see the ping spikes go away. With firmware .27 we should be seeing even more improvements.

 

What city/area do you live in? @RogersMoin can probably check for you 🙂

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

OL1v3r
I Plan to Stick Around

Mississauga close to the Erindale park. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

From what I remember, Mississauga was enabled for D3.1 back in February  so I'm almost certain that you should have D3.1 enabled in your area.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@RyzenFX wrote:

From what I remember, Mississauga was enabled for D3.1 back in February  so I'm almost certain that you should have D3.1 enabled in your area.


Since end of March, we have completed the deployment of DOCSIS 3.1 on the entire cable footprint (Ontario and Atlantic).

 

And as @RyzenFX mentioned, the CODA with firmware 2.0.10.27 (which will be released to trial participants Monday at the latest, possibly before), brings huge improvements in connection stability and latency.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

mozerd
I Plan to Stick Around

I recently got updated to 2.0.10.27 on my CODA 4582

 

Jitter and latency show significant improvement BUT my throughput consistency has suffered ... I'm on the 250/20 plan.

Speed test on firmware .27

David Mozer
IT-Expert on Call

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Makaveli99
I Plan to Stick Around

For this test 32ms latency is pretty high.

 

I generally see 5-8ms when I run that speed test.

 

250/20 on CGN3ACSMR

Rogers speed check 2.jpg

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

h0ku
I've Been Around

Can I get on the new firmware? Thanks

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

OL1v3r
I Plan to Stick Around

I got the Coda 4582 black dot model today. It came with firmware 2.0.10.26T2 out of the box. So far, this modem is rocking. Played 4 HotS matches back to back and not one single disconnect or ping spike so far. This is significantly better than my older CGN3AMR on the latest firmware. 

Latency wise, this modem does much better than my old  CGN3AMR. Ironically, bufferbloat on this modem is considerably worse than the old AMR. Also, speed tests report higher jitter numbers on this modem.

Capture.GIF

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

OL1v3r
I Plan to Stick Around

I'm in Mississauga in a DOCSIS 3.1 enabled area btw. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

gp-se
I'm an Advisor

@OL1v3r


@OL1v3r wrote:

I got the Coda 4582 black dot model today. It came with firmware 2.0.10.26T2 out of the box. So far, this modem is rocking. Played 4 HotS matches back to back and not one single disconnect or ping spike so far. This is significantly better than my older CGN3AMR on the latest firmware. 

Latency wise, this modem does much better than my old  CGN3AMR. Ironically, bufferbloat on this modem is considerably worse than the old AMR. Also, speed tests report higher jitter numbers on this modem.

Capture.GIF

 

 


send a PM to @CommunityHelps with the subject "coda firmware trial" provide you account number, modem serial number, and modem MAC address. The last two can be found when you log in to the modem. The latest .27 firmware offers huge latency and bufferbloat fixes.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@OL1v3r,

 

I've updated your MAC address in the trial participants lists and pushed the latest firmware to your CODA. You should see an improvement now.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

OL1v3r
I Plan to Stick Around

@RogersDave

Did a couple of tests after rebooting the unit. Jitter is significantly down compared to the previous firmware. Upstream bufferbloat is also improved (I don't think it went over 10ms during the test vs 600ms on the previous firmware). Downstream bufferbloat has not improved.  

 

Capture.GIF

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Glad to hear that uplink performance has improved, there was a lot of work done around that.

 

Regarding downlink, was it better with your previous (non-CODA) modem?

 

My current working assumptions are the following:

The CODA-4582 with firmware 2.0.10.27 is the best configuration we ever had in terms of uplink performance. Some users still have issues but it is likely caused by local RF issues / load and not the modem itself. This modem/firmware combination works better than any previous modem we had.

 

For downlink performance, there is really not much difference between our modems (although Puma 6 lineup tend to introduce additional delays).

 

Does it make sense?

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ONeill88
I've Been Here Awhile

I just noticed that I was updated to .27 and my performance has degraded pretty significantly from .26T2. I'm in Mississauga and on Docsis 3.1.

 

With 26T2 I'd get 900+ down and 30 up. On .27 I get 500 down at most and uplink seems to cap at 5-10 on most tests. 

 

Any insights?

 

DOCSIS Overview
DHCP Lease Time 😧 07 H: 00 M: 00 S: 00
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM -4.000 11 38.605
12 621000000 256QAM -3.600 12 38.983
13 633000000 256QAM -3.700 13 37.636
14 639000000 256QAM -4.700 14 37.636
15 645000000 256QAM -5.900 15 37.356
16 651000000 256QAM -5.900 16 36.610
17 657000000 256QAM -5.400 17 37.356
18 663000000 256QAM -5.100 18 37.636
19 669000000 256QAM -5.300 19 37.356
20 675000000 256QAM -5.900 20 37.356
21 681000000 256QAM -6.100 21 37.356
22 687000000 256QAM -6.600 22 36.610
23 693000000 256QAM -6.500 23 36.610
24 699000000 256QAM -6.500 24 37.356
25 705000000 256QAM -7.000 25 36.610
26 711000000 256QAM -7.000 26 36.387
27 717000000 256QAM -7.800 27 36.387
28 723000000 256QAM -9.200 28 35.084
29 825000000 256QAM -9.200 29 35.780
30 831000000 256QAM -9.000 30 35.780
31 837000000 256QAM -9.100 31 35.780
32 843000000 256QAM -8.500 32 36.387
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES -0.500000
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 33.250 2 6400000
2 38596000 ATDMA - 64QAM 36.750 3 3200000
3 30596000 ATDMA - 64QAM 33.250 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K