FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@noziel wrote:

@RogersDave wrote:

Firmware 4.5.8.29 had major issues with WiFi and was withdrawned. I am waiting for a newer release from Hitron.

 

On the CGNM-3552, the default test firmware is 4.5.8.22T3. I can push 4.5.8.27 if you wish as it provides latency improvements but uplink speed tends to be limited to about 15 Mbps.

 

If you are interested, send me a private message.

 

Dave

 

 


@RogersDave  any update from Hitron on 4.5.8.29?


No update yet but I just sent a request to get an update.

 

Dave

I Plan to Stick Around
Posts: 82

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave

 2.0.10.26T2 was pushed on March 27 and running stable until yesterday when I lost several channels on the 4582. Signal strength changed from all positive to many negative. Is this a cable issue or caused by the new software release? Maybe a reboot will help, but likely will reset the modem to .24

Download speed dropped somewhat but Upload now significantly worse to around 30 from 40-50 previously. Any suggestions?

 

 

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Signal noise ratio (dB)

1

591000000

256QAM

2.800

7

36.610

10

615000000

256QAM

3.700

11

36.610

11

621000000

256QAM

3.800

12

36.387

12

633000000

256QAM

3.200

13

36.610

13

639000000

256QAM

3.200

14

36.387

14

645000000

256QAM

2.700

15

36.610

15

651000000

256QAM

2.600

16

36.610

16

657000000

256QAM

1.800

17

36.387

17

663000000

256QAM

1.100

18

36.387

18

669000000

256QAM

1.200

19

36.387

19

675000000

256QAM

1.400

20

36.387

20

681000000

256QAM

0.700

21

35.780

21

687000000

256QAM

0.300

22

35.780

22

693000000

256QAM

-0.300

23

35.780

23

699000000

256QAM

0.400

24

35.780

24

705000000

256QAM

-0.400

25

35.084

25

711000000

256QAM

-1.400

26

35.084

26

717000000

256QAM

-0.900

27

35.084

27

723000000

256QAM

0.000

28

35.084

28

825000000

256QAM

-0.700

29

33.957

29

831000000

256QAM

-1.500

30

33.487

30

837000000

256QAM

-1.600

31

33.957

31

843000000

256QAM

-2.500

32

33.377

OFDM Downstream Overview

 

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

0

4K

275600000

YES

YES

YES

-4.500000

1

NA

NA

NO

NO

NO

NA

Upstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Bandwidth

1

38596000

ATDMA - 64QAM

41.500

3

3200000

2

30596000

ATDMA - 64QAM

38.750

1

6400000

3

23700000

ATDMA - 64QAM

38.000

2

6400000

OFDM/OFDMA Overview

 

Channel Index

State

lin Digital Att

Digital Att

BW (sc's*fft)

Report Power

Report Power1_6

FFT Size

0

DISABLED

0.5000

0.0000

0.0000

-inf

-1.0000

4K

1

DISABLED

0.5000

0.0000

0.0000

-inf

-1.0000

4K

Resident Expert
Resident Expert
Posts: 1,074

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@rjmaxim


@rjmaxim wrote:

@RogersDave

 2.0.10.26T2 was pushed on March 27 and running stable until yesterday when I lost several channels on the 4582. Signal strength changed from all positive to many negative. Is this a cable issue or caused by the new software release? Maybe a reboot will help, but likely will reset the modem to .24

Download speed dropped somewhat but Upload now significantly worse to around 30 from 40-50 previously. Any suggestions?


Call Rogers ask then to check your signal, and your neighbours signals to see if this is only effects you, or your entire node. Your SNR levels are very low, they should be around 38-40.

 



I Plan to Stick Around
Posts: 40

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

26T2 here.  Are you saying that SNR < 38 should have Rogers call?

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1645000000256QAM0.6001531.136
2561000000256QAM-0.100231.915
3567000000256QAM-0.700331.994
4573000000256QAM-1.400431.689
5579000000256QAM-1.200531.915
6585000000256QAM-0.600631.915
7591000000256QAM-0.100731.915
8597000000256QAM-0.500831.689
9603000000256QAM-0.600931.689
10609000000256QAM-0.3001031.616
11615000000256QAM0.3001131.689
12621000000256QAM0.0001231.404
13633000000256QAM-0.7001331.072
14639000000256QAM-0.3001431.072
15555000000256QAM-0.100132.237
16651000000256QAM0.1001630.589
17657000000256QAM-0.3001730.885
18663000000256QAM0.0001830.589
19669000000256QAM0.3001930.421
20675000000256QAM1.2002030.647
21681000000256QAM0.6002130.589
22687000000256QAM0.5002230.647
23693000000256QAM0.3002330.589
24699000000256QAM0.4002430.421
25705000000256QAM0.7002530.366
26711000000256QAM-0.5002629.952
27717000000256QAM-0.6002729.807
28723000000256QAM-0.5002829.574
29825000000256QAM-0.6002928.905
30831000000256QAM0.2003028.790
31837000000256QAM-0.1003128.642
32843000000256QAM-2.0003228.790
Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@hoopdogg wrote:

26T2 here.  Are you saying that SNR < 38 should have Rogers call?

 


The SNR target is > 25 so your values are perfectly fine.

 

For signal level, -10 to +10 for downlink are acceptable values. For uplink, it is a lot more complicated and depends on the modem you use (DOCSIS 3.1 or DOCSIS 3.0) and the bandwidth of the channel (3.2 MHz or 6.4 MHz).

 

Dave

I Plan to Stick Around
Posts: 82

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@gp-se wrote:

@rjmaxim


@rjmaxim wrote:

@RogersDave

 2.0.10.26T2 was pushed on March 27 and running stable until yesterday when I lost several channels on the 4582. Signal strength changed from all positive to many negative. Is this a cable issue or caused by the new software release? Maybe a reboot will help, but likely will reset the modem to .24

Download speed dropped somewhat but Upload now significantly worse to around 30 from 40-50 previously. Any suggestions?


Call Rogers ask then to check your signal, and your neighbours signals to see if this is only effects you, or your entire node. Your SNR levels are very low, they should be around 38-40.

 


Thx @gp-se...... Signal Strength on the 4586 should be closer to zero but SNR according to @RogersDave should not be < 25 but would agree with you that ideally s/b around 38 - 40. We need better bench marks for all these various displays.

A Factory Reset may fix my missing channels.....but likely will go back to V.24.....yet worth a try. If no changes....I'll call the cable guys. 

I Plan to Stick Around
Posts: 109

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Came across a issue with 2.0.10.26T2 and probably previous releases where the applied security policy using "Device Filter" in managed devices would inexplicably flip from "Block Listed" to "Allow all", without any known trigger.  There were no reboots of the modem or action in the log file that could attribute to the phantom change.

How did I know this?  My son had internet access at a time where he should be denied access by the policy. 

I Plan to Stick Around
Posts: 28

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I posted this in the other forum but should probably post this here.   Speeds were okay a few days ago but suddenly I've seen my WiFi connection fall off a cliff.

 

I'm on 2.0.10.26T2 and am getting HORRIBLE WiFi speeds.  When I was able to get speeds of upwards of 500Mbit, I'm lucky to see 80-100Mbit right now.  Any way of going back to an older version because this is unacceptable.  Thanks!

I Plan to Stick Around
Posts: 109

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I have had no speed issues with 2.0.10.26T2.  You may want to try a pin reset.  Check for co-channel interference on both bands and choose the best channel available.  You can use the Wireless Survey option to help you pick a channel or use a freeware WiFi scanner, like inSSIDer.  I tested my modem with an Intel 8260 chipset client and was getting speeds over 350Mbps on the 802.11ac band.

Highlighted
I'm Here A Lot
Posts: 5

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

im currently on 2.0.10.26T2 and having a weird issue. I use kodi on a macbookpro using wifi and another on an android box using ethernet connection, when i have both on at the same time, the internet is painfully slow on the android, if i physcially disconnect the cable from the modem and plug it back in it works for a couple mins. Now if i have only the android or macbook on i dont have any issues at all.   how do i revert back to the previous firmware as we didnt have this issue before.