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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@RyzenFX wrote:

@4kgigabitguy How many devices were connected to the modem when this test was run?


I have lots of devices at home as each family member has 3-4 devices . Logged into the modem admin & it shows 18 devices connected.

 

4kgigabitguy

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I Plan to Stick Around

Im on the .26T2 firmware and been having issues lately. Random reboots, 5 GHz wireless network dissapearance. Modem needs rebooting every as it slows down to less than 1mb per sec.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor

@RogersDave

 

Could you or someone please have a look at my signal levels as well as signal level at the CMTS and let me know if this looks ok.  Thanks

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-3.7001135.780
2561000000256QAM-4.900235.084
3567000000256QAM-5.400334.926
4573000000256QAM-4.100434.926
5579000000256QAM-3.000535.084
6585000000256QAM-2.300635.780
7591000000256QAM-0.900736.610
8597000000256QAM-0.400837.356
9603000000256QAM-0.800936.610
10609000000256QAM-2.2001036.387
11555000000256QAM-4.200135.595
12621000000256QAM-5.0001235.084
13633000000256QAM-4.7001335.595
14639000000256QAM-4.0001435.780
15645000000256QAM-3.4001535.595
16651000000256QAM-4.3001635.595
17657000000256QAM-4.7001735.780
18663000000256QAM-4.1001835.780
19669000000256QAM-4.0001935.780
20675000000256QAM-4.0002035.780
21681000000256QAM-3.7002136.387
22687000000256QAM-3.6002236.387
23693000000256QAM-4.5002336.387
24699000000256QAM-4.7002435.780
25705000000256QAM-5.9002535.595
26711000000256QAM-7.5002634.926
27717000000256QAM-8.3002733.957
28723000000256QAM-9.3002833.377
29825000000256QAM-6.7002934.926
30831000000256QAM-7.1003035.084
31837000000256QAM-7.7003134.926
32843000000256QAM-7.7003234.926
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES1.200001
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM30.00026400000
238595687ATDMA - 64QAM35.25033200000
330596000ATDMA - 64QAM31.50016400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dere61
I Plan to Stick Around

Tahnks...Got the .27 Firmware updates...its working so far  Ok.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dgelman
I Plan to Stick Around

Hello Community,

 

Since joining the firmware trial I have been having horrible experience with my WiFi. Before joining it was pretty bad but this is now worst.

 

60-80% of the time wireless does not work at all, my phone buffers indefinitely and content does not load - forcing me to go on LTE. However the times it does work, the WiFi is fantastic. In my bedroom (35' away from modem) my signal strength is always maximum and when I do run speedtests I typically get ~20 Mbps down and ~5 Mbps up on my Samsung Galaxy S5 (Rogers Ignite 100), however my phone will refuse to load any content. LAN is perfect.

 

I have restarted my modem several times. Does anyone have suggestions? This has been very frustrating.

 

On the + side, my Chromecast now works 🙂

 

MODEM: CGNM-3552-ROG

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dere61
I Plan to Stick Around

Yes, me !  4.5.8.27   !  Just got it updated working fine ! 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

gp-se
I'm an Advisor

@dgelman wrote:

Hello Community,

 

Since joining the firmware trial I have been having horrible experience with my WiFi. Before joining it was pretty bad but this is now worst.

 

60-80% of the time wireless does not work at all, my phone buffers indefinitely and content does not load - forcing me to go on LTE. However the times it does work, the WiFi is fantastic. In my bedroom (35' away from modem) my signal strength is always maximum and when I do run speedtests I typically get ~20 Mbps down and ~5 Mbps up on my Samsung Galaxy S5 (Rogers Ignite 100), however my phone will refuse to load any content. LAN is perfect.

 

I have restarted my modem several times. Does anyone have suggestions? This has been very frustrating.

 

On the + side, my Chromecast now works 🙂

 

MODEM: CGNM-3552-ROG


@dgelman

factory reset the modem. Use a Pen Tip to press and hold the reset button on the back of the modem for 10 seconds. Next use WPA 2 and AES Encrption for WiFi security, and use channels 149 for 5Ghz, and 1, 6, or 11 for 2.4Ghz. Turn off WPS and Turn off UPNP. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Ok, just to add a little info to the gaming UDP discussion, here are some results over the last two months with different firmware and DOCSIS configurations. Keep in mind I'm just the messenger here, not the gamer  🙂

 

First off, Coda-4582 V2.0.10.23  DOCSIS 3.0

 

Saturday Evening   4 Feb 2017

 

1_Sat 4 Feb Coda-4582 V2.0.10.23  DOCSIS 3.0.png

 

 

Tuesday morning  7 Feb 2017  (late Monday evening)

 

2_Tues 7 Feb Coda-4582 V2.0.10.23  DOCSIS 3.0.png

 

 

So, definite packet loss there.  On to the next firmware update:

 

 

Coda-4582 V2.0.10.24  DOCSIS 3.0

 

Saturday Evening   18 Feb 2017

 

3_Sat 18 Feb Coda-4582 V2.0.10.24  DOCSIS 3.0.png

 

 

Tuesday Morning   21 Feb 2017  

 

4_Tues 21 Feb Coda-4582 V2.0.10.24  DOCSIS 3.0.png

 

As with the first V2.0.10.23 images, the packet losses on Saturday evenings are worse when compared to a typical weekday evening / very early morning.  On to DOCSIS 3.1:

 

 

Coda-4582 V2.0.10.24  DOCSIS 3.1

 

Saturday afternoon   11 Mar 2017

 

5_Sat 11 Mar Coda-4582 V2.0.10.24  DOCSIS 3.1.png

 

This shows the packet loss improvement after switching from DOCSIS 3.0 to 3.1, with the same firmware loaded, V2.0.10.24.  Saturdays and Sundays on my CMTS are typically worse for modem to CMTS ping times, but, with DOCSIS 3.1 running, that has improved considerably.  

 

Tuesday Morning   14 Mar 2017   (late Monday evening)

 

6_Tues 14 Mar Coda-4582 V2.0.10.24  DOCSIS 3.1.png 

 

Ok, this is looking pretty ugly, but, its very unusual to see something like this in the logs.  Definitely an outlier when compared to the other logs.

 

Friday Morning   17 Mar 2017   (late Thursday evening)

 

7_Fri 17 Mar Coda-4582 V2.0.10.24  DOCSIS 3.1.png

 

Back to normal.  Note that for our CMTS, any weekday evening period, from 9 pm to 12 pm is typically a high ping time, modem to CMTS.  Once again that has improved considerably with DOCSIS 3.1 running. So, this is pretty good considering the traffic at the CMTS.  Next firmware version:

 

 

Coda-4582 V2.0.10.26T1 DOCSIS 3.1

 

Saturday afternoon   18 Mar 2017

 

8_Sat 18 Mar Coda-4582 V2.0.10.26T1  DOCSIS 3.1.png

 

 

Tuesday morning   21 Mar 2017

 

9_Tues 21 Mar Coda-4582 V2.0.10.26T1  DOCSIS 3.1.png

 

14 packets lost is high compared to normal losses.

 

 

Tues evening   21 Mar 2017

 

10_Tues 21 Mar Coda-4582 V2.0.10.26T1  DOCSIS 3.1.png

 

9 packets lost, most of which appear at the game's end.  For the most part, back to normal

 

 

While the game is underway, a secondary UDP stream is also in use for voice chart using Discord as the chat application.  Checking the voice UDP data stream with Wireshark, the inbound data stream appears to run without any problems, as seen by the incrementing ID number in UDP packet.  Just to point out, as noted in other posts, that ID number can be set to anything, so it may not be useful for anything depending on the source of the data stream.  The LOL inbound UDP packets that I've looked at are not sequential, so, its definitely more difficult to determine if all of the inbound UDP packets have arrived.  There might be some accounting done internally by the game and reported back to Riot, but that's just speculation on my part.   

 

So, fwiw, hope this provides some interesting info of LOL UDP losses taking into account the firmware and DOCSIS implementation. 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a Senior Contributor

@Datalink

 

The Images are not available yet, but just from reading text , I am getting nearly the same results ,with a different game (CSGO) that also uses UDP.

 

and just like you said at the end of the post, most gamers also use discord. (And that program also uses UDP).

 

Defintely not an issue with RIOT or VALVE.. or any other company.. It's an UDP issue on Rogers's end but , they're getting more and more feedback, hopefully they will have enough to start working on a fix soon!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Anu1
I'm Here A Lot

This my first firmware trial, so I don't have anything to compare outside of the official Coda-4582 V2.0.10.24 firmware. I'm a Rogers Ignite 100u customer, so 100mbps down and 10mbps up are the speeds I should be getting.

 

I tend to stream on Twitch and the past few weeks has been quite difficult in terms of having a stable connection. Sometimes it would be perfectly fine, but more often than not, my speeds would just be a roller coaster causing me to drop a lot of frames and lag in games.

 

I believe I got the 2.0.10.26T2 yesterday, and when I streamed last night, I had absolutely no frame drops at all. It was really nice. Today I had some frame drops due to my speed going up and down, but it didn't get as low as before.

 

Though my download can never reach 100mbps, which is quite frustrating due to the amount we're paying, but at least it can hit 50mbps which meets our needs.

 

I can't really offer any technical feedback, but I'll check how it is for the next few days and will try rebooting it every morning.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Datalink
Resident Expert
Resident Expert

@Anu1 can you log into the modem, navigate to the DOCSIS WAN page, copy the downstream and upstream data and paste them into a post.  The copy and paste process will paste in the text contents of the data.  

 

Do you use ethernet or wifi to connect to the modem?



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

noziel
I Plan to Stick Around

@RogersDave wrote:

Firmware 4.5.8.29 had major issues with WiFi and was withdrawned. I am waiting for a newer release from Hitron.

 

On the CGNM-3552, the default test firmware is 4.5.8.22T3. I can push 4.5.8.27 if you wish as it provides latency improvements but uplink speed tends to be limited to about 15 Mbps.

 

If you are interested, send me a private message.

 

Dave

 

 


@RogersDave  any update from Hitron on 4.5.8.29?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Anu1
I'm Here A Lot

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM4.1001140.366
2561000000256QAM4.100240.946
3567000000256QAM4.000340.366
4573000000256QAM3.600440.366
5579000000256QAM3.700540.366
6585000000256QAM4.000640.366
7591000000256QAM4.000740.366
8597000000256QAM3.900840.366
9603000000256QAM4.100940.366
10609000000256QAM4.2001040.366
11555000000256QAM4.000140.366
12621000000256QAM4.7001240.366
13633000000256QAM5.0001340.366
14639000000256QAM4.9001440.946
15645000000256QAM4.7001540.366
16651000000256QAM4.2001640.946
17657000000256QAM4.4001740.366
18663000000256QAM4.6001840.366
19669000000256QAM4.8001940.366
20675000000256QAM4.7002040.946
21681000000256QAM4.6002140.366
22687000000256QAM4.5002240.366
23693000000256QAM4.4002340.366
24699000000256QAM4.6002440.366
25705000000256QAM4.2002540.946
26711000000256QAM3.6002640.366
27717000000256QAM3.2002738.983
28723000000256QAM2.4002838.605
29825000000256QAM2.9002938.983
30831000000256QAM3.1003038.983
31837000000256QAM3.5003138.983
32843000000256QAM3.3003238.983

 

Upstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130595609ATDMA - 64QAM33.50016400000
238595707ATDMA - 64QAM36.50033200000
323700000ATDMA - 64QAM33.75026400000

 

Did a speedtest and am getting full speeds right now, which is nice.

 

I use ethernet to connect to the modem.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Anu1
I'm Here A Lot

And now I'm getting really low speeds

 

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM4.2001140.366
2561000000256QAM4.100240.946
3567000000256QAM4.000340.366
4573000000256QAM3.600440.366
5579000000256QAM3.700540.366
6585000000256QAM4.000640.366
7591000000256QAM3.900740.366
8597000000256QAM3.900840.366
9603000000256QAM4.200940.366
10609000000256QAM4.2001040.366
11555000000256QAM4.000140.366
12621000000256QAM4.8001240.366
13633000000256QAM5.1001340.366
14639000000256QAM5.0001440.366
15645000000256QAM4.8001540.366
16651000000256QAM4.2001640.366
17657000000256QAM4.4001740.946
18663000000256QAM4.7001840.366
19669000000256QAM4.9001940.366
20675000000256QAM4.8002040.946
21681000000256QAM4.7002140.946
22687000000256QAM4.5002240.946
23693000000256QAM4.5002340.366
24699000000256QAM4.5002440.946
25705000000256QAM4.2002540.366
26711000000256QAM3.4002640.366
27717000000256QAM2.8002738.983
28723000000256QAM1.4002838.983
29825000000256QAM3.0002938.983
30831000000256QAM3.1003038.983
31837000000256QAM3.5003140.366
32843000000256QAM3.4003238.983

 

Upstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM34.25016400000
238595727ATDMA - 64QAM36.25033200000
323700000ATDMA - 64QAM34.25026400000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Datalink Thanks for sharing your results. Very interesting ! 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dgelman
I Plan to Stick Around
Do I disable WPS on both 2.4 GHz and 5.0 GHz bandwidths?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I Plan to Stick Around

@dgelman wrote:
Do I disable WPS on both 2.4 GHz and 5.0 GHz bandwidths?

Like this and do the same with 5G!

 

Image and video hosting by TinyPic

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

CODA-4582 2.0.10.26T2 Update Fixes NAT Loopback Issues

 

Glad to be able to finally post that the 2.0.10.26T2 update has finally fixed the long-standing NAT loopback issues that have been around since it's initial release way back.

 
The issue was NAT Loopback not working for wired clients, and I know it's fixed as I am now able to go directly to the IP for a given site (i.e. test.domain.com) that is hosted on my own network and it resolves the address correctly (with port 80 forwarded of course) contacting my internal server both outside AND inside the network.
 
Please pass this along to the firmware/Hitron Point-of-Contact team, suepr glad to have had this fixed!
 
On a side-note, Rogers has also updated their login page to no longer be incompatible with Opera, clicking to login actually works now 🙂

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I am glad to hear that this was fixed.

 

I will certainly follow-up with the team as last week, I reescalated this issue to have the fix included in the not yet released code 2.0.10.27.

 

This fix never made it in the release notes of 26T2 so I assume it got fixed after addressing another issue.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@noziel wrote:

@RogersDave wrote:

Firmware 4.5.8.29 had major issues with WiFi and was withdrawned. I am waiting for a newer release from Hitron.

 

On the CGNM-3552, the default test firmware is 4.5.8.22T3. I can push 4.5.8.27 if you wish as it provides latency improvements but uplink speed tends to be limited to about 15 Mbps.

 

If you are interested, send me a private message.

 

Dave

 

 


@RogersDave  any update from Hitron on 4.5.8.29?


No update yet but I just sent a request to get an update.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I Plan to Stick Around

@RogersDave

 2.0.10.26T2 was pushed on March 27 and running stable until yesterday when I lost several channels on the 4582. Signal strength changed from all positive to many negative. Is this a cable issue or caused by the new software release? Maybe a reboot will help, but likely will reset the modem to .24

Download speed dropped somewhat but Upload now significantly worse to around 30 from 40-50 previously. Any suggestions?

 

 

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Signal noise ratio (dB)

1

591000000

256QAM

2.800

7

36.610

10

615000000

256QAM

3.700

11

36.610

11

621000000

256QAM

3.800

12

36.387

12

633000000

256QAM

3.200

13

36.610

13

639000000

256QAM

3.200

14

36.387

14

645000000

256QAM

2.700

15

36.610

15

651000000

256QAM

2.600

16

36.610

16

657000000

256QAM

1.800

17

36.387

17

663000000

256QAM

1.100

18

36.387

18

669000000

256QAM

1.200

19

36.387

19

675000000

256QAM

1.400

20

36.387

20

681000000

256QAM

0.700

21

35.780

21

687000000

256QAM

0.300

22

35.780

22

693000000

256QAM

-0.300

23

35.780

23

699000000

256QAM

0.400

24

35.780

24

705000000

256QAM

-0.400

25

35.084

25

711000000

256QAM

-1.400

26

35.084

26

717000000

256QAM

-0.900

27

35.084

27

723000000

256QAM

0.000

28

35.084

28

825000000

256QAM

-0.700

29

33.957

29

831000000

256QAM

-1.500

30

33.487

30

837000000

256QAM

-1.600

31

33.957

31

843000000

256QAM

-2.500

32

33.377

OFDM Downstream Overview

 

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

0

4K

275600000

YES

YES

YES

-4.500000

1

NA

NA

NO

NO

NO

NA

Upstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Bandwidth

1

38596000

ATDMA - 64QAM

41.500

3

3200000

2

30596000

ATDMA - 64QAM

38.750

1

6400000

3

23700000

ATDMA - 64QAM

38.000

2

6400000

OFDM/OFDMA Overview

 

Channel Index

State

lin Digital Att

Digital Att

BW (sc's*fft)

Report Power

Report Power1_6

FFT Size

0

DISABLED

0.5000

0.0000

0.0000

-inf

-1.0000

4K

1

DISABLED

0.5000

0.0000

0.0000

-inf

-1.0000

4K