FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[4kgigabitguy]

---

@RyzenFX wrote:

@4kgigabitguy How many devices were connected to the modem when this test was run?

---

I have lots of devices at home as each family member has 3-4 devices . Logged into the modem admin & it shows 18 devices connected.

4kgigabitguy

[tester2013]

Im on the .26T2 firmware and been having issues lately. Random reboots, 5 GHz wireless network dissapearance. Modem needs rebooting every as it slows down to less than 1mb per sec.

[Alex4161]

@RogersDave

Could you or someone please have a look at my signal levels as well as signal level at the CMTS and let me know if this looks ok.  Thanks

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	-3.700	11	35.780
2	561000000	256QAM	-4.900	2	35.084
3	567000000	256QAM	-5.400	3	34.926
4	573000000	256QAM	-4.100	4	34.926
5	579000000	256QAM	-3.000	5	35.084
6	585000000	256QAM	-2.300	6	35.780
7	591000000	256QAM	-0.900	7	36.610
8	597000000	256QAM	-0.400	8	37.356
9	603000000	256QAM	-0.800	9	36.610
10	609000000	256QAM	-2.200	10	36.387
11	555000000	256QAM	-4.200	1	35.595
12	621000000	256QAM	-5.000	12	35.084
13	633000000	256QAM	-4.700	13	35.595
14	639000000	256QAM	-4.000	14	35.780
15	645000000	256QAM	-3.400	15	35.595
16	651000000	256QAM	-4.300	16	35.595
17	657000000	256QAM	-4.700	17	35.780
18	663000000	256QAM	-4.100	18	35.780
19	669000000	256QAM	-4.000	19	35.780
20	675000000	256QAM	-4.000	20	35.780
21	681000000	256QAM	-3.700	21	36.387
22	687000000	256QAM	-3.600	22	36.387
23	693000000	256QAM	-4.500	23	36.387
24	699000000	256QAM	-4.700	24	35.780
25	705000000	256QAM	-5.900	25	35.595
26	711000000	256QAM	-7.500	26	34.926
27	717000000	256QAM	-8.300	27	33.957
28	723000000	256QAM	-9.300	28	33.377
29	825000000	256QAM	-6.700	29	34.926
30	831000000	256QAM	-7.100	30	35.084
31	837000000	256QAM	-7.700	31	34.926
32	843000000	256QAM	-7.700	32	34.926

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	1.200001

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	30.000	2	6400000
2	38595687	ATDMA - 64QAM	35.250	3	3200000
3	30596000	ATDMA - 64QAM	31.500	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[dere61]

Tahnks...Got the .27 Firmware updates...its working so far  Ok.

[dgelman]

Hello Community,

Since joining the firmware trial I have been having horrible experience with my WiFi. Before joining it was pretty bad but this is now worst.

60-80% of the time wireless does not work at all, my phone buffers indefinitely and content does not load - forcing me to go on LTE. However the times it does work, the WiFi is fantastic. In my bedroom (35' away from modem) my signal strength is always maximum and when I do run speedtests I typically get ~20 Mbps down and ~5 Mbps up on my Samsung Galaxy S5 (Rogers Ignite 100), however my phone will refuse to load any content. LAN is perfect.

I have restarted my modem several times. Does anyone have suggestions? This has been very frustrating.

On the + side, my Chromecast now works 🙂

MODEM: CGNM-3552-ROG

[dere61]

Yes, me !  4.5.8.27   !  Just got it updated working fine ! 

[gp-se]

---

@dgelman wrote:

Hello Community,

Since joining the firmware trial I have been having horrible experience with my WiFi. Before joining it was pretty bad but this is now worst.

60-80% of the time wireless does not work at all, my phone buffers indefinitely and content does not load - forcing me to go on LTE. However the times it does work, the WiFi is fantastic. In my bedroom (35' away from modem) my signal strength is always maximum and when I do run speedtests I typically get ~20 Mbps down and ~5 Mbps up on my Samsung Galaxy S5 (Rogers Ignite 100), however my phone will refuse to load any content. LAN is perfect.

I have restarted my modem several times. Does anyone have suggestions? This has been very frustrating.

On the + side, my Chromecast now works 🙂

MODEM: CGNM-3552-ROG

---

@dgelman

factory reset the modem. Use a Pen Tip to press and hold the reset button on the back of the modem for 10 seconds. Next use WPA 2 and AES Encrption for WiFi security, and use channels 149 for 5Ghz, and 1, 6, or 11 for 2.4Ghz. Turn off WPS and Turn off UPNP. 

[Datalink]

Ok, just to add a little info to the gaming UDP discussion, here are some results over the last two months with different firmware and DOCSIS configurations. Keep in mind I'm just the messenger here, not the gamer  🙂

First off, Coda-4582 V2.0.10.23  DOCSIS 3.0

Saturday Evening   4 Feb 2017

Tuesday morning  7 Feb 2017  (late Monday evening)

So, definite packet loss there.  On to the next firmware update:

Coda-4582 V2.0.10.24  DOCSIS 3.0

Saturday Evening   18 Feb 2017

Tuesday Morning   21 Feb 2017  

As with the first V2.0.10.23 images, the packet losses on Saturday evenings are worse when compared to a typical weekday evening / very early morning.  On to DOCSIS 3.1:

Coda-4582 V2.0.10.24  DOCSIS 3.1

Saturday afternoon   11 Mar 2017

This shows the packet loss improvement after switching from DOCSIS 3.0 to 3.1, with the same firmware loaded, V2.0.10.24.  Saturdays and Sundays on my CMTS are typically worse for modem to CMTS ping times, but, with DOCSIS 3.1 running, that has improved considerably.  

Tuesday Morning   14 Mar 2017   (late Monday evening)

 

Ok, this is looking pretty ugly, but, its very unusual to see something like this in the logs.  Definitely an outlier when compared to the other logs.

Friday Morning   17 Mar 2017   (late Thursday evening)

Back to normal.  Note that for our CMTS, any weekday evening period, from 9 pm to 12 pm is typically a high ping time, modem to CMTS.  Once again that has improved considerably with DOCSIS 3.1 running. So, this is pretty good considering the traffic at the CMTS.  Next firmware version:

Coda-4582 V2.0.10.26T1 DOCSIS 3.1

Saturday afternoon   18 Mar 2017

Tuesday morning   21 Mar 2017

14 packets lost is high compared to normal losses.

Tues evening   21 Mar 2017

9 packets lost, most of which appear at the game's end.  For the most part, back to normal

While the game is underway, a secondary UDP stream is also in use for voice chart using Discord as the chat application.  Checking the voice UDP data stream with Wireshark, the inbound data stream appears to run without any problems, as seen by the incrementing ID number in UDP packet.  Just to point out, as noted in other posts, that ID number can be set to anything, so it may not be useful for anything depending on the source of the data stream.  The LOL inbound UDP packets that I've looked at are not sequential, so, its definitely more difficult to determine if all of the inbound UDP packets have arrived.  There might be some accounting done internally by the game and reported back to Riot, but that's just speculation on my part.   

So, fwiw, hope this provides some interesting info of LOL UDP losses taking into account the firmware and DOCSIS implementation. 

[JohnBeaudin]

@Datalink

The Images are not available yet, but just from reading text , I am getting nearly the same results ,with a different game (CSGO) that also uses UDP.

and just like you said at the end of the post, most gamers also use discord. (And that program also uses UDP).

Defintely not an issue with RIOT or VALVE.. or any other company.. It's an UDP issue on Rogers's end but , they're getting more and more feedback, hopefully they will have enough to start working on a fix soon!

[Anu1]

This my first firmware trial, so I don't have anything to compare outside of the official Coda-4582 V2.0.10.24 firmware. I'm a Rogers Ignite 100u customer, so 100mbps down and 10mbps up are the speeds I should be getting.

I tend to stream on Twitch and the past few weeks has been quite difficult in terms of having a stable connection. Sometimes it would be perfectly fine, but more often than not, my speeds would just be a roller coaster causing me to drop a lot of frames and lag in games.

I believe I got the 2.0.10.26T2 yesterday, and when I streamed last night, I had absolutely no frame drops at all. It was really nice. Today I had some frame drops due to my speed going up and down, but it didn't get as low as before.

Though my download can never reach 100mbps, which is quite frustrating due to the amount we're paying, but at least it can hit 50mbps which meets our needs.

I can't really offer any technical feedback, but I'll check how it is for the next few days and will try rebooting it every morning.

[Datalink]

@Anu1 can you log into the modem, navigate to the DOCSIS WAN page, copy the downstream and upstream data and paste them into a post.  The copy and paste process will paste in the text contents of the data.  

Do you use ethernet or wifi to connect to the modem?

[noziel]

---

@RogersDave wrote:

Firmware 4.5.8.29 had major issues with WiFi and was withdrawned. I am waiting for a newer release from Hitron.

On the CGNM-3552, the default test firmware is 4.5.8.22T3. I can push 4.5.8.27 if you wish as it provides latency improvements but uplink speed tends to be limited to about 15 Mbps.

If you are interested, send me a private message.

Dave

---

@RogersDave  any update from Hitron on 4.5.8.29?

[Anu1]

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	4.100	11	40.366
2	561000000	256QAM	4.100	2	40.946
3	567000000	256QAM	4.000	3	40.366
4	573000000	256QAM	3.600	4	40.366
5	579000000	256QAM	3.700	5	40.366
6	585000000	256QAM	4.000	6	40.366
7	591000000	256QAM	4.000	7	40.366
8	597000000	256QAM	3.900	8	40.366
9	603000000	256QAM	4.100	9	40.366
10	609000000	256QAM	4.200	10	40.366
11	555000000	256QAM	4.000	1	40.366
12	621000000	256QAM	4.700	12	40.366
13	633000000	256QAM	5.000	13	40.366
14	639000000	256QAM	4.900	14	40.946
15	645000000	256QAM	4.700	15	40.366
16	651000000	256QAM	4.200	16	40.946
17	657000000	256QAM	4.400	17	40.366
18	663000000	256QAM	4.600	18	40.366
19	669000000	256QAM	4.800	19	40.366
20	675000000	256QAM	4.700	20	40.946
21	681000000	256QAM	4.600	21	40.366
22	687000000	256QAM	4.500	22	40.366
23	693000000	256QAM	4.400	23	40.366
24	699000000	256QAM	4.600	24	40.366
25	705000000	256QAM	4.200	25	40.946
26	711000000	256QAM	3.600	26	40.366
27	717000000	256QAM	3.200	27	38.983
28	723000000	256QAM	2.400	28	38.605
29	825000000	256QAM	2.900	29	38.983
30	831000000	256QAM	3.100	30	38.983
31	837000000	256QAM	3.500	31	38.983
32	843000000	256QAM	3.300	32	38.983

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30595609	ATDMA - 64QAM	33.500	1	6400000
2	38595707	ATDMA - 64QAM	36.500	3	3200000
3	23700000	ATDMA - 64QAM	33.750	2	6400000

Did a speedtest and am getting full speeds right now, which is nice.

I use ethernet to connect to the modem.

[Anu1]

And now I'm getting really low speeds

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	4.200	11	40.366
2	561000000	256QAM	4.100	2	40.946
3	567000000	256QAM	4.000	3	40.366
4	573000000	256QAM	3.600	4	40.366
5	579000000	256QAM	3.700	5	40.366
6	585000000	256QAM	4.000	6	40.366
7	591000000	256QAM	3.900	7	40.366
8	597000000	256QAM	3.900	8	40.366
9	603000000	256QAM	4.200	9	40.366
10	609000000	256QAM	4.200	10	40.366
11	555000000	256QAM	4.000	1	40.366
12	621000000	256QAM	4.800	12	40.366
13	633000000	256QAM	5.100	13	40.366
14	639000000	256QAM	5.000	14	40.366
15	645000000	256QAM	4.800	15	40.366
16	651000000	256QAM	4.200	16	40.366
17	657000000	256QAM	4.400	17	40.946
18	663000000	256QAM	4.700	18	40.366
19	669000000	256QAM	4.900	19	40.366
20	675000000	256QAM	4.800	20	40.946
21	681000000	256QAM	4.700	21	40.946
22	687000000	256QAM	4.500	22	40.946
23	693000000	256QAM	4.500	23	40.366
24	699000000	256QAM	4.500	24	40.946
25	705000000	256QAM	4.200	25	40.366
26	711000000	256QAM	3.400	26	40.366
27	717000000	256QAM	2.800	27	38.983
28	723000000	256QAM	1.400	28	38.983
29	825000000	256QAM	3.000	29	38.983
30	831000000	256QAM	3.100	30	38.983
31	837000000	256QAM	3.500	31	40.366
32	843000000	256QAM	3.400	32	38.983

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	34.250	1	6400000
2	38595727	ATDMA - 64QAM	36.250	3	3200000
3	23700000	ATDMA - 64QAM	34.250	2	6400000

[4kgigabitguy]

@Datalink Thanks for sharing your results. Very interesting ! 

[dgelman]

Do I disable WPS on both 2.4 GHz and 5.0 GHz bandwidths?

[Triple_Helix]

---

@dgelman wrote:
Do I disable WPS on both 2.4 GHz and 5.0 GHz bandwidths?

---

Like this and do the same with 5G!

[Kyrluckechuck-2]

CODA-4582 2.0.10.26T2 Update Fixes NAT Loopback Issues

Glad to be able to finally post that the 2.0.10.26T2 update has finally fixed the long-standing NAT loopback issues that have been around since it's initial release way back.

The issue was NAT Loopback not working for wired clients, and I know it's fixed as I am now able to go directly to the IP for a given site (i.e. test.domain.com) that is hosted on my own network and it resolves the address correctly (with port 80 forwarded of course) contacting my internal server both outside AND inside the network.

Please pass this along to the firmware/Hitron Point-of-Contact team, suepr glad to have had this fixed!

On a side-note, Rogers has also updated their login page to no longer be incompatible with Opera, clicking to login actually works now 🙂

[RogersDave]

I am glad to hear that this was fixed.

I will certainly follow-up with the team as last week, I reescalated this issue to have the fix included in the not yet released code 2.0.10.27.

This fix never made it in the release notes of 26T2 so I assume it got fixed after addressing another issue.

Dave

[RogersDave]

---

@noziel wrote:

---

@RogersDave wrote:

Firmware 4.5.8.29 had major issues with WiFi and was withdrawned. I am waiting for a newer release from Hitron.

On the CGNM-3552, the default test firmware is 4.5.8.22T3. I can push 4.5.8.27 if you wish as it provides latency improvements but uplink speed tends to be limited to about 15 Mbps.

If you are interested, send me a private message.

Dave

---

@RogersDave  any update from Hitron on 4.5.8.29?

---

No update yet but I just sent a request to get an update.

Dave

[rjmaxim]

@RogersDave

 2.0.10.26T2 was pushed on March 27 and running stable until yesterday when I lost several channels on the 4582. Signal strength changed from all positive to many negative. Is this a cable issue or caused by the new software release? Maybe a reboot will help, but likely will reset the modem to .24

Download speed dropped somewhat but Upload now significantly worse to around 30 from 40-50 previously. Any suggestions?

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	2.800	7	36.610
10	615000000	256QAM	3.700	11	36.610
11	621000000	256QAM	3.800	12	36.387
12	633000000	256QAM	3.200	13	36.610
13	639000000	256QAM	3.200	14	36.387
14	645000000	256QAM	2.700	15	36.610
15	651000000	256QAM	2.600	16	36.610
16	657000000	256QAM	1.800	17	36.387
17	663000000	256QAM	1.100	18	36.387
18	669000000	256QAM	1.200	19	36.387
19	675000000	256QAM	1.400	20	36.387
20	681000000	256QAM	0.700	21	35.780
21	687000000	256QAM	0.300	22	35.780
22	693000000	256QAM	-0.300	23	35.780
23	699000000	256QAM	0.400	24	35.780
24	705000000	256QAM	-0.400	25	35.084
25	711000000	256QAM	-1.400	26	35.084
26	717000000	256QAM	-0.900	27	35.084
27	723000000	256QAM	0.000	28	35.084
28	825000000	256QAM	-0.700	29	33.957
29	831000000	256QAM	-1.500	30	33.487
30	837000000	256QAM	-1.600	31	33.957
31	843000000	256QAM	-2.500	32	33.377
OFDM Downstream Overview
Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	-4.500000
1	NA	NA	NO	NO	NO	NA

Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38596000	ATDMA - 64QAM	41.500	3	3200000
2	30596000	ATDMA - 64QAM	38.750	1	6400000
3	23700000	ATDMA - 64QAM	38.000	2	6400000
OFDM/OFDMA Overview
Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K