FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[RogersCilio]

Hello Community,

Just wanted to provide some clarification. We verified with our product team and the short answer, there is no difference between the single black dot CODA modem and the two black dots. 

Cheers ,

RogersCilio

[Datalink]

Just another choice when one ventures to the nearest Rogers store in seach of a modem, "Will that be one dot or two?"

[RyzenFX]

I'd like to have the one with 2 dots please, 2 dots = 2x the speed! 

In all seriousness,  why would they put a second sticker on the modem even if it's the same as the first version?

[Datalink]

I'm sure that Dave will let us know the real reason behind it, perhaps additional testing prior to release?  Just speculating.

[Datalink]

@WestPoint, the modems with .13 coming out of the warehouse will be rather problematic for a little while.  That is one of the reasons why IPV6 is not enabled for the 4582s.  Ideally, at least to me, the modem would be delivered with the current version, or, there would be an immediate update when the modem goes live.  You are correct in your observation that moving from .13 to .19 doesn't resolve the DOCSIS 3.1 performance issue, however, it simply isn't possible to address everything all at once.  This must have risen to the top of the heap pretty quickly to get all companies involved.  

In the sequence of events, here's what I think has transpired to date.  .19 was released and running, then along comes DOCSIS 3.1 enabling, causing great consternation and hand wringing.  Rogers, Hitron and Intel create .24 which solves the poor DOCSIS 3.1 performance, but, for now, it is still a test version until all of the sign-offs are complete.  This situation presents problems for users in and around Toronto where DOCSIS 3.1 is enabled as .19 is still the production firmware version.  Hopefully this will be resolved this week if .24 is approved as the next production version.  That leaves users to get thru the jump from .13 to .24 which will take 24 to 48 hours to occur after the modem goes online.  Maybe not ideal, but a shorter time span which will disappear when the warehouse modems are delivered with .24 or beyond.

[SeanMM]

@WestPoint

I've had my modem since mid December, my issues didn't start happening until they decided to enable DOCSIS 3.1.  After that my modem was useless to say the least.  Performance issues happened within minutes not hours... 

Prior to DOCSIS 3.1 being enabled my modem was actually stable and the speeds were good.  With 2.0.10.24 and DOCSIS 3.1 enabled I'm fine assuming that they don't revert me back again, since its difficult to get a hold of @RogersDave

If your having performance issues with 2.0.10.24 and on the 250Mbps package, I would really have Rogers look at your levels, your neighbourhood, tap, and SHUB.   @fearless90 and I both have the same internet package and work together.  Both of our issues were addressed with 2.0.10.24, but both of our modems are in bridge mode. 

2.0.10.19 with DOCSIS enabled would work fine for the first 20minutes for me... after that it was downhill quickly. 

Wish I could help more 😞 

[blues_clues]

CODA 4582   1A  2.0.10.24

I managed to recreate my wireless MAC address access list issue.  I whitelist all wireless devices on my network because my son found a utility to randomize his wireless interface MAC address.  If he wants to match wits with his Network Architect dad, so be it.  He will, obviously, always lose! 🙂

So when saving more than 8 in the list, the modem GUI is no longer responsive.  The modem/router still passes traffic, but I will need to reboot if I want to login to the GUI again.

Update:  More serious than I thought.  I will need to pin reset as I couldn't get back in after power reboot.

[ghost1001]

Was there a recall on the .24 firmware? I got .24 on Monday, and I was just downgraded to .19 this morning.

[dmbcanda]

speeds are slow today, upload has hovered around 10 all day.   Getting tired of this:

[User1445713]

Most of people coming to this forum have issues using Rogers Internet service. Someone reading this forum may came to conclusion that Rogers Internet is nothing but problems 😉

My experience is not so bad. I was on original CGN3 modem for few years without major issues. On my old Internet plan I was getting over 200Mbps consistent download speeds using "speedtest.net" New York servers. This year in January I bought new Dell XPS13 laptop and start having issues with router radio shutting completely off on the wireless connection to the laptop. Chat with rogers tech. support pointed to defective modem. He recommended getting CGN3ACR as reliable option.

The day I was ready to do the swap the CGN3ACR's were out of stock. Calling Rogers customer service got me an offer of latest 1Gb modem since CGN3ACR was not available. I thought this better be good. I'll be on Ignite 100u plan with Gigabit Modem 🙂

New modem brought new problems 😞 Radio with AC was on but the wireless connection to SMB network drive would lock up my computers. Research on this issue and possible firmware updates brought me here to this forum.

I'm on DOCSIS 3.1 for almost 2 weeks now and firmware .24. No bridge mode, nothing in between modem and my network to slow things down 😉 I have zero issues. Modem is up and running for over 6 days now without reboot. My speeds on 100 account are up to the limit. I'm getting instant 180Mbs for the first second (speed boost) and 130 steady for the rest of the test to most of the servers around North America.

I contacted @CommunityHelps to get complimentary 1Gbps account for couple of days to test the speeds but that didn't go with them very well ;(

My cable connection to Rogers community street green box is very short in front of my house. Underground cable to my basement (20 years old) is only 60' long. Next I have one single splitter (1 in 2 out) installed by Rogers tech. 10 years ago. One cable to PVR and one direct to the modem. Cable connected to modem is around 25' long inside of the wall. Wall receptacle with coupling in the faceplate and 3' cable to the modem. 

Modem Data:

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 663000000 256QAM 5.100 18 40.366
2 561000000 256QAM 6.100 2 40.946
3 567000000 256QAM 6.100 3 40.946
4 573000000 256QAM 5.800 4 40.946
5 579000000 256QAM 5.500 5 40.946
6 585000000 256QAM 5.200 6 40.946
7 591000000 256QAM 5.000 7 40.946
8 597000000 256QAM 5.600 8 40.366
9 603000000 256QAM 5.800 9 40.366
10 609000000 256QAM 6.500 10 40.946
11 615000000 256QAM 6.600 11 40.946
12 621000000 256QAM 6.300 12 40.946
13 633000000 256QAM 6.000 13 40.946
14 639000000 256QAM 5.900 14 40.366
15 645000000 256QAM 5.300 15 40.946
16 651000000 256QAM 5.100 16 40.366
17 657000000 256QAM 5.200 17 40.366
18 555000000 256QAM 6.000 1 40.946
19 669000000 256QAM 5.000 19 40.946
20 675000000 256QAM 5.200 20 40.366
21 681000000 256QAM 4.900 21 40.366
22 687000000 256QAM 5.500 22 40.366
23 693000000 256QAM 5.600 23 40.946
24 699000000 256QAM 5.600 24 40.366
25 705000000 256QAM 5.200 25 40.946
26 711000000 256QAM 4.900 26 40.366
27 717000000 256QAM 4.900 27 40.366
28 723000000 256QAM 4.600 28 40.946
29 825000000 256QAM 4.300 29 40.366
30 831000000 256QAM 4.500 30 40.946
31 837000000 256QAM 4.200 31 40.366
32 843000000 256QAM 4.100 32 40.366
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 6.000000
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 ATDMA - 64QAM 34.000 1 6400000
2 38595629 ATDMA - 64QAM 37.500 3 3200000
3 23700000 ATDMA - 64QAM 33.500 2 6400000

For everybody that has poor signal and related issues. You should do a simple test yourself to see if you have house wiring related issue. I had this issue last year when modem started to drop connection and was looking for channels (down / up arrows blinking).

You could use any Canadian Tire or similar multi-meter.

1. Set the multi-meter to 20M Ohms scale or larger (autoranging meters will do it automatically when Ohms selected). Meter should read "1 .      " or similar (infinity). Cross the meter leads and you should read 0.00. Disconnect the cable from the modem and from the splitter. Test the cable resistance. Touch the centre pin and hex nut. Don't short the meter leads with your fingers. You should read 0.00 MOhm. The cable is not connected at this point and it should be completely open. If you see any reading you need to investigate your wiring. Coupling at the wall plate would be the first stop. Any suspicious connectors at the end of the cables have to be replaced until open cable resistance is 0.

2. For this test you need piece of old antenna TV cable or thin solid wire or last resource paper clip. Cut the old antenna cable short about 3" from the end. Strip and join centre pin with the shield (make it a short circuit). Cable coupling with with wire or paper clip works as well. Connect this piece to one of the ends of modem cable at splitter or modem end. Set your multi-meter to the lowest scale 200 Ohms. You should see "1   .    " on the display. Cross meter leads. You should see fraction of an Ohm 0.3 to 0.7. If the meter reads more readjust the meter until you do see fraction of an Ohm (turn dial few times pull the lids out and in few times out of meter sockets). Test the cable resistance. You should see something around 2 to 5 Ohms. It will vary with with cable length and type.

3. Disconnect cable splitter and install straight coupling between modem cable and the street. Connect the modem and test signals again.

If all tests are OK and signals are low then it's time to call Rogers service to get their side fixed.

[jjdunn10]

Is anyone else having an issue with the coda and firmware .24; the modem keeps rebooting every 2 days or so?

[WestPoint]

@jjdunn10 yupp same here, about every 2 days... but my wired speed has been up today, my wireless still is stil stoping out about  75Mbps tho... xbox and laptop... laptop about 7ft from modem..

[dallasdinatake]

Ipv6 is now alive

[lethalsniper]

Since when ?

[tester2013]

With my 8 serivce calls and modem swap...still facing the same issue...Im on .24 now...Im really losing my edge...called Rogers today and apparently they are seding a supervisor out to my house tomorrow..when the Rogers tech checked from his end he concluded that there seems to be a line issue outside my house...and also the line that is coming to my house..

[dallasdinatake]

Since today hard reboot your modem

[Mythen]

Confirmed. Rebooted modem. Ipv6 is live

[Mythen]

But not good speeds though. I am on 70u here and only getting 32/10 currently. Using rogers speed test

[Jeffj]

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@Mythen wrote:
But not good speeds though. I am on 70u here and only getting 32/10 currently. Using rogers speed test

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I didnt think rogers had provisioning for the CODA on 70u packages i thought it was 100u and up.

[Mythen]

Dave confirmed coda was available in Atlantic Canada on 70u packages and up 100u and up every where else

[toolcubed]

@RogersCilio, if the single black dot and double black dot modems are the same, then what's the reason for adding the 2nd black dot to the newest batch of modems?