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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

@rjmaxim

 

There's no such thing as hardware version 1B. The only difference between the CODA-4582's is if it has the black-dot or not.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I Plan to Stick Around

Here you go:

 

coda_4582new.jpg

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RickDeckard
I've Been Here Awhile

I picked one up a week ago with two black dots as well

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I Plan to Stick Around

It must be the replacement of the first faulty blk dots......but what's changed?

The first Blk dots had improved Frequency shielding.  

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Ok, so, we have your CODA original, CODA single dot, and now CODA double dot, lol.  Whats next?  



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I Plan to Stick Around

@Datalink

 

Lol...who knows...RED DOTS? 

 

The tech told me its a new batch that were given to the techs last week.

 

So far its been stable...crossing my fingers..even though Im on.13..

 

Should I bother getting the .24 firmware?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

The plot thickens! I just called my nearest Rogers store and they said that they've just received the CODA's with 2 black dots! The employee couldn't find anything in the system stating what is new with these double black dot modems.

 

I'm guessing those modems are the ones that were went back for testing... but who knows.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I Plan to Stick Around

Are you getting a Purple light? (Docsis 3.1) or both Blue?........I think Docsis 3.1 comes with .19

I you're on the trial pgm...you'll have to get .24  pushed again.

 

We may have to wait for Polka Dots to get all the kinks worked out...LOL.

Oh...patience is a Virtue allright.  

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I Plan to Stick Around

@rjmaxim

 

I do have the purple light and can confirm its on 3.1 even though Im on firmware .13

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@tester2013, yes, absolutely request .24 for the new modem.  That might be pushed out network wide this week, but I wouldn't wait.  That request will also place the modem on the trials modem list, to receive updates down the road prior to network wide release.  Usually by the time that the trials modem group receives the latest version, its already undergone testing internally within Rogers and with a smaller external test group.  I haven't seen any issues in terms of stability with trial builds.  There are quirks that are picked up in testing but the builds are very stable.  

 

Ok, purple LED, then yup, you should request .24 as DOCSIS 3.1 operation will be stable with that build.



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I Plan to Stick Around

Official Production Version is .19....so you'll likely get that pushed later. If you had DOCSIS 3.1 previously on the last CODA then it means the CMTS you're connected to is 3.1 enabled. I hope you're luckier with this one and that it works out for you.Smiley Happy

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@rjmaxim, saw your post regarding the negative signal levels.  That in itself isn't a problem as long as the values aren't down in the gutter at -10 across the board or worse.  In your case the levels are a bit odd to say the least.  I don't have time right now, but I'll plot the levels and consult with Dave regarding the high frequency roll-off that you have.  I suspect a 750 Mhz device somewhere in the signal path, but Dave will have to confirm that.  I don't know why that wasn't picked up by either tech 😞

 

Running the modem cable off of the VOIP port means that there is no amplification which is why the signal levels are down, however, it also means that there won't be any packet loss that can be seen with an amped port connected to an internet modem.  The VOIP port is a passive pass-through only. 



Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I Plan to Stick Around

@rjmaxim

 

I hope so...the tech also added these long filters (x2) on the splitters...for the PVRs..told me something about how the neighbours can use the PVR function...one filter to the internet cable part..Maybe thats what making the difference now..I don't know..lets see how it goes

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I Plan to Stick Around

@Datalink wrote:

@rjmaxim, saw your post regarding the negative signal levels.  That in itself isn't a problem as long as the values aren't down in the gutter at -10 across the board or worse.  In your case the levels are a bit odd to say the least.  I don't have time right now, but I'll plot the levels and consult with Dave regarding the high frequency roll-off that you have.  I suspect a 750 Mhz device somewhere in the signal path, but Dave will have to confirm that.  I don't know why that wasn't picked up by either tech 😞

 

Running the modem cable off of the VOIP port means that there is no amplification which is why the signal levels are down, however, it also means that there won't be any packet loss that can be seen with an amped port connected to an internet modem.  The VOIP port is a passive pass-through only. 


@Datalink Thx...for your help. As mentioned previously....Prior to switching my cables on the splitter to the VOIP outlet.....my readings were much better. See below.....Nothing else has changed. I do have a SONOS bridge and my Linksys WRT3200ACM sitting on the same desk....but cannot see them being the culprits. I have asked Dave to run a Node test.....but I know he's overloaded at the moment....so I'll have to a bit more patient.

Cheers...Smiley Happy 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rjmaxim
I Plan to Stick Around

@rjmaxim wrote:

@Datalink wrote:

@rjmaxim, saw your post regarding the negative signal levels.  That in itself isn't a problem as long as the values aren't down in the gutter at -10 across the board or worse.  In your case the levels are a bit odd to say the least.  I don't have time right now, but I'll plot the levels and consult with Dave regarding the high frequency roll-off that you have.  I suspect a 750 Mhz device somewhere in the signal path, but Dave will have to confirm that.  I don't know why that wasn't picked up by either tech 😞

 

Running the modem cable off of the VOIP port means that there is no amplification which is why the signal levels are down, however, it also means that there won't be any packet loss that can be seen with an amped port connected to an internet modem.  The VOIP port is a passive pass-through only. 


@Datalink Thx...for your help. As mentioned previously....Prior to switching my cables on the splitter to the VOIP outlet.....my readings were much better. See below.....Nothing else has changed. I do have a SONOS bridge and my Linksys WRT3200ACM sitting on the same desk....but cannot see them being the culprits. I have asked Dave to run a Node test.....but I know he's overloaded at the moment....so I'll have to a bit more patient.

Cheers...Smiley Happy 

 


Forgot the Specs....

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Signal noise ratio (dB)

1

591000000

256QAM

0.200

7

36.610

2

567000000

256QAM

-1.400

3

36.387

3

573000000

256QAM

-0.700

4

36.610

4

579000000

256QAM

-1.200

5

36.610

5

585000000

256QAM

-0.900

6

36.610

6

561000000

256QAM

-2.600

2

35.973

7

597000000

256QAM

1.100

8

37.356

8

603000000

256QAM

0.800

9

36.610

9

609000000

256QAM

0.400

10

36.610

10

615000000

256QAM

1.700

11

36.387

11

621000000

256QAM

2.400

12

36.610

12

633000000

256QAM

2.400

13

36.610

13

639000000

256QAM

3.200

14

36.610

14

645000000

256QAM

3.100

15

37.356

15

651000000

256QAM

3.000

16

36.610

16

657000000

256QAM

2.500

17

36.610

17

663000000

256QAM

2.300

18

36.610

18

669000000

256QAM

2.100

19

36.610

19

675000000

256QAM

2.100

20

36.610

20

681000000

256QAM

1.600

21

36.610

21

687000000

256QAM

0.800

22

36.387

22

693000000

256QAM

-0.100

23

36.610

23

699000000

256QAM

0.100

24

36.610

24

705000000

256QAM

-0.700

25

36.387

25

711000000

256QAM

-2.400

26

35.780

26

717000000

256QAM

-2.800

27

35.595

27

723000000

256QAM

-2.300

28

35.780

28

825000000

256QAM

-7.400

29

33.834

29

831000000

256QAM

-7.300

30

33.834

30

837000000

256QAM

-6.600

31

34.346

31

843000000

256QAM

-7.000

32

34.346

32

555000000

256QAM

-2.600

1

35.780

 

OFDM Downstream Overview

 

Receiver

FFT type

Subcarr 0 Frequency(MHz)

PLC locked

NCP locked

MDC1 locked

PLC power(dBmv)

0

4K

275600000

YES

YES

YES

-0.099998

1

NA

NA

NO

NO

NO

NA

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I Plan to Stick Around

@Datalink

 

Heres the data with the new modem:

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-5.0001136.387
2561000000256QAM-4.300236.610
3567000000256QAM-4.800336.610
4573000000256QAM-3.600436.610
5579000000256QAM-4.300536.610
6585000000256QAM-5.800636.387
7591000000256QAM-5.800736.387
8597000000256QAM-7.600835.780
9603000000256QAM-7.100935.595
10609000000256QAM-5.9001036.387
11555000000256QAM-3.800136.610
12621000000256QAM-3.9001236.610
13633000000256QAM-5.0001336.387
14639000000256QAM-4.1001436.610
15645000000256QAM-4.9001535.780
16651000000256QAM-3.8001636.610
17657000000256QAM-4.8001736.387
18663000000256QAM-4.1001836.387
19669000000256QAM-3.6001936.387
20675000000256QAM-4.5002036.387
21681000000256QAM-3.0002136.387
22687000000256QAM-3.2002236.387
23693000000256QAM-3.8002335.780
24699000000256QAM-3.4002436.387
25705000000256QAM-3.8002536.610
26711000000256QAM-3.4002636.387
27717000000256QAM-5.4002735.780
28723000000256QAM-6.0002835.780
29825000000256QAM-6.3002936.387
30831000000256QAM-7.6003036.387
31837000000256QAM-6.7003136.387
32843000000256QAM-5.9003235.780
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM41.00056400000
238595609ATDMA - 64QAM44.25063200000
330596000ATDMA - 64QAM41.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

tester2013
I Plan to Stick Around

@Datalink

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-5.0001136.387
2561000000256QAM-4.300236.610
3567000000256QAM-4.800336.610
4573000000256QAM-3.600436.387
5579000000256QAM-4.300536.610
6585000000256QAM-5.800636.387
7591000000256QAM-5.800736.387
8597000000256QAM-7.600835.780
9603000000256QAM-7.100935.780
10609000000256QAM-5.9001035.780
11555000000256QAM-3.800136.610
12621000000256QAM-3.9001236.610
13633000000256QAM-5.0001336.387
14639000000256QAM-4.1001436.387
15645000000256QAM-5.0001535.780
16651000000256QAM-3.8001636.387
17657000000256QAM-4.7001736.387
18663000000256QAM-4.1001836.387
19669000000256QAM-3.6001936.387
20675000000256QAM-4.5002036.387
21681000000256QAM-3.0002136.610
22687000000256QAM-3.3002236.387
23693000000256QAM-3.7002335.595
24699000000256QAM-3.4002436.387
25705000000256QAM-3.8002536.610
26711000000256QAM-3.4002636.387
27717000000256QAM-5.4002735.780
28723000000256QAM-5.9002835.780
29825000000256QAM-6.4002936.387
30831000000256QAM-7.6003036.387
31837000000256QAM-6.7003136.387
32843000000256QAM-5.9003235.780
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM41.00056400000
238595609ATDMA - 64QAM44.25063200000
330596000ATDMA - 64QAM41.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

WestPoint
I Plan to Stick Around

@CommunityHelps So as mentioned by a bunch of people, v.24 went down this morning, and as for myself, I still cant get more than 50mbps on the 250 plan.... tried everything....

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

jjdunn10
I Plan to Stick Around

@tester2013 wrote:

@Datalink

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-5.0001136.387
2561000000256QAM-4.300236.610
3567000000256QAM-4.800336.610
4573000000256QAM-3.600436.387
5579000000256QAM-4.300536.610
6585000000256QAM-5.800636.387
7591000000256QAM-5.800736.387
8597000000256QAM-7.600835.780
9603000000256QAM-7.100935.780
10609000000256QAM-5.9001035.780
11555000000256QAM-3.800136.610
12621000000256QAM-3.9001236.610
13633000000256QAM-5.0001336.387
14639000000256QAM-4.1001436.387
15645000000256QAM-5.0001535.780
16651000000256QAM-3.8001636.387
17657000000256QAM-4.7001736.387
18663000000256QAM-4.1001836.387
19669000000256QAM-3.6001936.387
20675000000256QAM-4.5002036.387
21681000000256QAM-3.0002136.610
22687000000256QAM-3.3002236.387
23693000000256QAM-3.7002335.595
24699000000256QAM-3.4002436.387
25705000000256QAM-3.8002536.610
26711000000256QAM-3.4002636.387
27717000000256QAM-5.4002735.780
28723000000256QAM-5.9002835.780
29825000000256QAM-6.4002936.387
30831000000256QAM-7.6003036.387
31837000000256QAM-6.7003136.387
32843000000256QAM-5.9003235.780
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM41.00056400000
238595609ATDMA - 64QAM44.25063200000
330596000ATDMA - 64QAM41.00046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size

@tester2013 There seems to be a noise issue with your line, try to call tech support and get them to run a signal test

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

WestPoint
I Plan to Stick Around

was at my buddies place today, he stil have the ignite modem, and his xbox barely connects and no matter what he does he cant get his NAT open, even in DMZ...... and hes getting services failures and doing manual reboots every other day apparently...

 

So its not just the CODA having mayjor issues now.... i mean we knew they were having some of the same issues but like, becoming the same issue accross the board it looks like.....

 

Atleast hes getting IPv4 & IPv6 on his  modem, and he cant still get his xbox online for the most part, but i watched him spend like 35min trying to connect to Halo 5 and just getting booted for no internet connection until he went and rebooted his modem, even tho his laptop was still working more or less fine and speed test showed 45mbps which should sort have been enough.. atleast to get into a match.. might lag like a ... but it should work...

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

WestPoint
I Plan to Stick Around

@Datalink just to confirm, the single black dot modems DO come with .13 firmware.

Ive had 3 in the last 2 weeks before someone finally told me about the firmware issue and I got online here.

 

And updating to .19 is pointless really, even tho is the "Stable Current Release"; because is just fails the same as .13 , @SeanMM can confirm that as well.

 

Even now us with .24 trying to troublshoot posiblities, isnt really doing much.... and the idea that we could all have something on our own networks causing individual issues, is impossible to believe.

 

Its deffinetly somthing within the firmware, and an issue thats going to take @RogersDave and @Datalink and the rest of the team some time to over come. And even then, I suspect there is a good chance, that when they do stabilize the connection for us all and get our speed up again, that as soon as they enable IPv6 fully, we are going run into a whole separae set of issues again.... because as it is, the CODA modems have IPv6 disabled from v.13 until they get everything working, and only once enabling them can they see what will happen on a large scale and on individual basis of everyones personally configured networks...