FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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Resident Expert
Resident Expert
Posts: 6,050

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@jjdunn10 there will be a small trial group running 4.5.8.27 which reduces the IPV4 ICMP (ping) latency.  That version also drops the max upload rate to approx 20 Mb/s, down from the modems 50 Mb/s upload capability.  For that reason, .27 was not distributed network wide.  To see the improvement in the IPV4 ICMP latency, have a look at the following post:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/369...

 



Resident Expert
Resident Expert
Posts: 6,050

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@blues_clues call tech support and ask the CSR to run a signals check on the modem, and to check the CMTS to ensure that there isn't a problem with the CMTS itself.  Indicate to the CSR the modem type you have and that you're missing a few downstream channels. 

 

You could try an experiment if you are using the 2.4 Ghz on the modem.  Log into the modem, disable the 2.4 Ghz wifi and reboot the modem (ADMIN .... DEVICE RESET .... Reboot).  Then after the reboot, check the channels again and see if you have all 32 channels present, no gaps in between.  If so, that might indicate that the additional shielding isn't as effective as it needs to be, which would be rather interesting.  If all channels are present and you can do without the 2.4 Ghz for a period of time, keep running the modem to see if any of the channels drop off.  If so, then its not a 2.4 Ghz related issue.  My bet at that point would be a signal level issue of some type.



I Plan to Stick Around
Posts: 109

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Datalink wrote:

@blues_clues call tech support and ask the CSR to run a signals check on the modem, and to check the CMTS to ensure that there isn't a problem with the CMTS itself.  Indicate to the CSR the modem type you have and that you're missing a few downstream channels. 

 

You could try an experiment if you are using the 2.4 Ghz on the modem.  Log into the modem, disable the 2.4 Ghz wifi and reboot the modem (ADMIN .... DEVICE RESET .... Reboot).  Then after the reboot, check the channels again and see if you have all 32 channels present, no gaps in between.  If so, that might indicate that the additional shielding isn't as effective as it needs to be, which would be rather interesting.  If all channels are present and you can do without the 2.4 Ghz for a period of time, keep running the modem to see if any of the channels drop off.  If so, then its not a 2.4 Ghz related issue.  My bet at that point would be a signal level issue of some type.


@Datalink, I quickly tried that and the channels are still missing.  The 2.4Ghz issue is a known problem and doesn't seem to be related to my missing channels.  I did have the 2.4Ghz channel off for a while but the issue had vanished for a week and I turned it back on.  It has been working fine since.  Not sure if my area is currently being upgraded to DOCSIS 3.1 or not since we have no posted schedule.  I will call tech support tomorrow.  Not sure if they will do anything since I am on the trial program.  I am running above 600Mbps even with the missing channels so I can live with it until further updates.

Resident Expert
Resident Expert
Posts: 6,050

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Don't worry about being on the trial version firmware.  If there is a signal issue on the go, only tech support can resolve that issue.  If there is a problem with missing channels, they can check other modems that are connected to the same tap and determine if the problem is only on your cable or if its a wider issue. 



I Plan to Stick Around
Posts: 245

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ip6 gone missing

 

been having a few issues lately and had to login to my CGN3ACSMR and the first thing i noticed is that i dont have an IP6 addy anymore not sure when it dissapeared but i got it shortly after i applied for the beta upgrade..

pretty sure i am still running the correct version  4.5.8.27...is there a way i can get it back or is the beta testing over ?

I Plan to Stick Around
Posts: 38

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I'm on CODA-4582 on f/w .23

Modem just rebooted all by itself.

 

Have also noticed signals are worse than on .20 and speed is about 200-300 Mbps less on the download, and between 10-25 less on the download.

 

Is there any way to get back on f/w .20? It was so much better....

 

I'm assuming Dave won't be doing firmware stuff for some time still, is there a replacement in the meantime? 

I'm a Regular
Posts: 859

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Just going to have to wait for @RogersDave he should be back next week , it's happening to me to and I'm also on .23
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I Plan to Stick Around
Posts: 39

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I also have the CODA w/ black dot on .23. I also noticed signals are worse after the .23 got pushed(before I was at -1s and -2s ). But I found my download speed better than .19(I am hitting 800-900s down before it was 500-700s). I also got some frequent disconnects and modem reboots by itself today. 

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-3.3003537.636
2363000000256QAM-3.5001036.610
3369000000256QAM-3.5001136.610
4375000000256QAM-3.8001236.387
5381000000256QAM-3.3001336.610
6387000000256QAM-3.7001437.356
7393000000256QAM-3.7001537.356
8399000000256QAM-3.6001637.356
9405000000256QAM-3.7001737.636
10411000000256QAM-3.7001837.356
11417000000256QAM-3.5001937.356
12423000000256QAM-3.5002037.636
13429000000256QAM-3.4002137.356
14435000000256QAM-3.8002237.636
15441000000256QAM-3.6002337.636
16447000000256QAM-3.7002437.356
17555000000256QAM-3.4002537.636
18561000000256QAM-3.6002637.636
19567000000256QAM-4.0002737.356
20573000000256QAM-3.9002837.636
21579000000256QAM-3.8002937.636
22585000000256QAM-3.4003037.636
23591000000256QAM-2.9003137.636
24597000000256QAM-3.0003237.356
25603000000256QAM-2.9003338.605
26609000000256QAM-2.9003438.605
27357000000256QAM-3.500937.356
28621000000256QAM-3.0003637.636
29633000000256QAM-3.6003737.356
30639000000256QAM-3.5003837.356
31645000000256QAM-3.9003937.356
32651000000256QAM-4.0004037.356
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM41.00046400000
238596000ATDMA - 64QAM44.25063200000
323700000ATDMA - 64QAM41.00056400000
I Plan to Stick Around
Posts: 109

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Datalink wrote:

Don't worry about being on the trial version firmware.  If there is a signal issue on the go, only tech support can resolve that issue.  If there is a problem with missing channels, they can check other modems that are connected to the same tap and determine if the problem is only on your cable or if its a wider issue. 


@Datalink I've swapped out my CODA-4582 for another CODA-4582.  The channels are back but on firmware 2.0.10.13.  I've requested the upgrade back to .23.  After I receive the upgrade, I'll report back if my channels are missing again, in which case I would assume it is a firmware issue.

I Plan to Stick Around
Posts: 13

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I  have to say, everything is working great here now... Clearly they found the issue in my area as nothing else changed on my end... Same modem (CODA w/ black dot), same FW (.23).. 

 

And no matter what the time I get rock solid speeds... so clearly when Rogers get's their ducks in a row it is possible to have a proper gigabit network!

 

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