FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[NOTORIOUSVR]

Just noticed that I seem to be on 3.1 for DL now as well...

I guess my area (Etob) is live!

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	633000000	256QAM	-0.400	13	37.356
2	561000000	256QAM	-1.800	2	36.610
3	567000000	256QAM	-4.000	3	36.610
4	573000000	256QAM	-3.000	4	36.387
5	579000000	256QAM	-1.500	5	37.356
6	585000000	256QAM	-1.900	6	37.356
7	591000000	256QAM	-0.300	7	37.356
8	597000000	256QAM	0.900	8	37.636
9	603000000	256QAM	-1.700	9	36.610
10	609000000	256QAM	-3.200	10	36.387
11	615000000	256QAM	-2.200	11	36.610
12	621000000	256QAM	-2.900	12	36.610
13	555000000	256QAM	-1.100	1	36.610
14	639000000	256QAM	-0.400	14	36.387
15	645000000	256QAM	-1.500	15	35.780
16	651000000	256QAM	-2.700	16	35.780
17	657000000	256QAM	-2.600	17	36.387
18	663000000	256QAM	-2.300	18	36.387
19	669000000	256QAM	-1.200	19	36.610
20	675000000	256QAM	-2.000	20	36.387
21	681000000	256QAM	-1.500	21	36.387
22	687000000	256QAM	-0.200	22	36.387
23	693000000	256QAM	-0.200	23	36.610
24	699000000	256QAM	-1.600	24	37.356
25	705000000	256QAM	-1.700	25	37.356
26	711000000	256QAM	-0.400	26	37.356
27	717000000	256QAM	-1.400	27	36.610
28	723000000	256QAM	0.000	28	36.387
29	825000000	256QAM	0.300	29	34.926
30	831000000	256QAM	0.000	30	34.346
31	837000000	256QAM	-0.200	31	34.346
32	843000000	256QAM	0.600	32	34.484

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	-2.700001

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595785	ATDMA - 64QAM	42.750	3	3200000
2	30596000	ATDMA - 64QAM	39.500	1	6400000
3	23700000	ATDMA - 64QAM	38.750	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[jjdunn10]

Quick question; does anyone have a different firmware for the cgnm-3552 then 4.5.8.22?

[Datalink]

@jjdunn10 there will be a small trial group running 4.5.8.27 which reduces the IPV4 ICMP (ping) latency.  That version also drops the max upload rate to approx 20 Mb/s, down from the modems 50 Mb/s upload capability.  For that reason, .27 was not distributed network wide.  To see the improvement in the IPV4 ICMP latency, have a look at the following post:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/369...

[Datalink]

@blues_clues call tech support and ask the CSR to run a signals check on the modem, and to check the CMTS to ensure that there isn't a problem with the CMTS itself.  Indicate to the CSR the modem type you have and that you're missing a few downstream channels. 

You could try an experiment if you are using the 2.4 Ghz on the modem.  Log into the modem, disable the 2.4 Ghz wifi and reboot the modem (ADMIN .... DEVICE RESET .... Reboot).  Then after the reboot, check the channels again and see if you have all 32 channels present, no gaps in between.  If so, that might indicate that the additional shielding isn't as effective as it needs to be, which would be rather interesting.  If all channels are present and you can do without the 2.4 Ghz for a period of time, keep running the modem to see if any of the channels drop off.  If so, then its not a 2.4 Ghz related issue.  My bet at that point would be a signal level issue of some type.

[blues_clues]

---

@Datalink wrote:

@blues_clues call tech support and ask the CSR to run a signals check on the modem, and to check the CMTS to ensure that there isn't a problem with the CMTS itself.  Indicate to the CSR the modem type you have and that you're missing a few downstream channels. 

You could try an experiment if you are using the 2.4 Ghz on the modem.  Log into the modem, disable the 2.4 Ghz wifi and reboot the modem (ADMIN .... DEVICE RESET .... Reboot).  Then after the reboot, check the channels again and see if you have all 32 channels present, no gaps in between.  If so, that might indicate that the additional shielding isn't as effective as it needs to be, which would be rather interesting.  If all channels are present and you can do without the 2.4 Ghz for a period of time, keep running the modem to see if any of the channels drop off.  If so, then its not a 2.4 Ghz related issue.  My bet at that point would be a signal level issue of some type.

---

@Datalink, I quickly tried that and the channels are still missing.  The 2.4Ghz issue is a known problem and doesn't seem to be related to my missing channels.  I did have the 2.4Ghz channel off for a while but the issue had vanished for a week and I turned it back on.  It has been working fine since.  Not sure if my area is currently being upgraded to DOCSIS 3.1 or not since we have no posted schedule.  I will call tech support tomorrow.  Not sure if they will do anything since I am on the trial program.  I am running above 600Mbps even with the missing channels so I can live with it until further updates.

[Datalink]

Don't worry about being on the trial version firmware.  If there is a signal issue on the go, only tech support can resolve that issue.  If there is a problem with missing channels, they can check other modems that are connected to the same tap and determine if the problem is only on your cable or if its a wider issue. 

[hiho]

ip6 gone missing

been having a few issues lately and had to login to my CGN3ACSMR and the first thing i noticed is that i dont have an IP6 addy anymore not sure when it dissapeared but i got it shortly after i applied for the beta upgrade..

pretty sure i am still running the correct version  4.5.8.27...is there a way i can get it back or is the beta testing over ?

[DaveFro]

I'm on CODA-4582 on f/w .23

Modem just rebooted all by itself.

Have also noticed signals are worse than on .20 and speed is about 200-300 Mbps less on the download, and between 10-25 less on the download.

Is there any way to get back on f/w .20? It was so much better....

I'm assuming Dave won't be doing firmware stuff for some time still, is there a replacement in the meantime? 

[lethalsniper]

Just going to have to wait for @RogersDave he should be back next week , it's happening to me to and I'm also on .23

[hptouchdroid13]

I also have the CODA w/ black dot on .23. I also noticed signals are worse after the .23 got pushed(before I was at -1s and -2s ). But I found my download speed better than .19(I am hitting 800-900s down before it was 500-700s). I also got some frequent disconnects and modem reboots by itself today. 

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	-3.300	35	37.636
2	363000000	256QAM	-3.500	10	36.610
3	369000000	256QAM	-3.500	11	36.610
4	375000000	256QAM	-3.800	12	36.387
5	381000000	256QAM	-3.300	13	36.610
6	387000000	256QAM	-3.700	14	37.356
7	393000000	256QAM	-3.700	15	37.356
8	399000000	256QAM	-3.600	16	37.356
9	405000000	256QAM	-3.700	17	37.636
10	411000000	256QAM	-3.700	18	37.356
11	417000000	256QAM	-3.500	19	37.356
12	423000000	256QAM	-3.500	20	37.636
13	429000000	256QAM	-3.400	21	37.356
14	435000000	256QAM	-3.800	22	37.636
15	441000000	256QAM	-3.600	23	37.636
16	447000000	256QAM	-3.700	24	37.356
17	555000000	256QAM	-3.400	25	37.636
18	561000000	256QAM	-3.600	26	37.636
19	567000000	256QAM	-4.000	27	37.356
20	573000000	256QAM	-3.900	28	37.636
21	579000000	256QAM	-3.800	29	37.636
22	585000000	256QAM	-3.400	30	37.636
23	591000000	256QAM	-2.900	31	37.636
24	597000000	256QAM	-3.000	32	37.356
25	603000000	256QAM	-2.900	33	38.605
26	609000000	256QAM	-2.900	34	38.605
27	357000000	256QAM	-3.500	9	37.356
28	621000000	256QAM	-3.000	36	37.636
29	633000000	256QAM	-3.600	37	37.356
30	639000000	256QAM	-3.500	38	37.356
31	645000000	256QAM	-3.900	39	37.356
32	651000000	256QAM	-4.000	40	37.356

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	41.000	4	6400000
2	38596000	ATDMA - 64QAM	44.250	6	3200000
3	23700000	ATDMA - 64QAM	41.000	5	6400000

[blues_clues]

---

@Datalink wrote:

Don't worry about being on the trial version firmware.  If there is a signal issue on the go, only tech support can resolve that issue.  If there is a problem with missing channels, they can check other modems that are connected to the same tap and determine if the problem is only on your cable or if its a wider issue. 

---

@Datalink I've swapped out my CODA-4582 for another CODA-4582.  The channels are back but on firmware 2.0.10.13.  I've requested the upgrade back to .23.  After I receive the upgrade, I'll report back if my channels are missing again, in which case I would assume it is a firmware issue.

[NOTORIOUSVR]

I  have to say, everything is working great here now... Clearly they found the issue in my area as nothing else changed on my end... Same modem (CODA w/ black dot), same FW (.23).. 

And no matter what the time I get rock solid speeds... so clearly when Rogers get's their ducks in a row it is possible to have a proper gigabit network!

[gp-se]

---

@NOTORIOUSVR wrote:

I  have to say, everything is working great here now... Clearly they found the issue in my area as nothing else changed on my end... Same modem (CODA w/ black dot), same FW (.23).. 

And no matter what the time I get rock solid speeds... so clearly when Rogers get's their ducks in a row it is possible to have a proper gigabit network!

---

On the Front of your Gateway, are both the downstream and upstream lights blue? Perhaps your area got upgraded to DOCSIS 3.1

[VivienM]

---

@gp-se wrote:

---

@NOTORIOUSVR wrote:

I  have to say, everything is working great here now... Clearly they found the issue in my area as nothing else changed on my end... Same modem (CODA w/ black dot), same FW (.23).. 

And no matter what the time I get rock solid speeds... so clearly when Rogers get's their ducks in a row it is possible to have a proper gigabit network!

---

On the Front of your Gateway, are both the downstream and upstream lights blue? Perhaps your area got upgraded to DOCSIS 3.1

---

The upstream light won't turn light blue; they are not planning to deploy upstream D3.1 for a while yet...

[gp-se]

I meant are both lights blue (DOSCIS 3) whereas 3.1 would have downstream a lighter blue/cyan colour.

[v_claro81]

I would like to take part in the trail for the rogers rocket wifi

[JohnBeaudin]

@v_claro81

Hello,

Please don't enter your MAC address on the forum for security reasons, you can e-mail all the info to @CommunityHelps and request to be part of the firmware beta program.

Thanks 😉

[v_claro81]

Sorry about tgat

[mES19]

Getting disconnects here and 5G speed is still bad. Wired ethernet is great though. Disconnects when daytrading 1000 shares of AAPL is not ideal @RogersDave

[NOTORIOUSVR]

---

@gp-se wrote:

---

@NOTORIOUSVR wrote:

I  have to say, everything is working great here now... Clearly they found the issue in my area as nothing else changed on my end... Same modem (CODA w/ black dot), same FW (.23).. 

And no matter what the time I get rock solid speeds... so clearly when Rogers get's their ducks in a row it is possible to have a proper gigabit network!

---

On the Front of your Gateway, are both the downstream and upstream lights blue? Perhaps your area got upgraded to DOCSIS 3.1

---

Yes my area just recently got upgraded to 3.1 on the downstream

[gp-se]

@mES19

Disconnects from WiFi, or the Gateway looses connection from Rogers?