FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I'm a Reliable Contributor
Posts: 338

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@Datalink

You must be on a good node as I have NEVER got anywhere near your speeds no matter what time of the day I test. I even tried running the tests early morning around 3 AM with nothing over 600 Mbps
I Plan to Stick Around
Posts: 205

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Seeing bad speed degridation over time on .23 never had this issue before.

@RogersDave

You want to take a look at my modem beofre i reboot it incase you need to collect some data?  im getting 3-6 Mbps down and about 11-12 up.

I Plan to Stick Around
Posts: 205

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave

 

I also appear to be missing Channel 13 now, and my Modems event log is filled with a bunch of funny business ive never seen before.

Please advise when you have a chance what i should do I wont reboot it untill you have a look-see

I Plan to Stick Around
Posts: 274

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

How do you guys know you are missing a channel? Where are you looking?
I Plan to Stick Around
Posts: 205

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

log into your modem and look at the channels in the provisioning page.

it should have 32 downstream channels and 3 up

 

I have 31 downstream currently., and some terrible speeds. Ping is alright tho. 

I Plan to Stick Around
Posts: 274

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

K I have 32 downstreen channels currently and 3 up. Still seeing large ping spikes like on the 3552 just not as severe. Anyone else seeing this?
I Plan to Stick Around
Posts: 20

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I am on a CGN3AMR on firmware 4.5.8.27 in router mode. Previous to getting the trial firmware I was using this Rogers CGN3AMR in bridge mode with a Linksys E3000 in which I was experiencing VoIP issues for some reason (stutter/gaps) and the CGN3AMR  would freeze every week or two requirng a power cycle to get it back up and running. Since going to .27 and bridge mode the VoIP issues are gone, however, I am having to powercycle the CGN3AMR every day or two max. I currently have it on a physical power timer to power cycle it daily just to get around this problem (seems to help). Here are my signal levels, not sure if that is the problem or not. I am planning on getting another 3rd party router and putting the CGN3AMR back in bridge mode to see how it does while on .27.... but I was wondering if perhaps the crashing issues could be signal related? Please see below:

 

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	-1.900	47	36.610
2	609000000	256QAM	-1.900	34	36.387
3	615000000	256QAM	-3.800	35	36.387
4	621000000	256QAM	-3.500	36	36.387
5	633000000	256QAM	-4.000	37	36.387
6	639000000	256QAM	-5.200	38	35.084
7	645000000	256QAM	-5.900	39	35.595
8	651000000	256QAM	-6.400	40	35.084
9	657000000	256QAM	-6.500	41	34.926
10	663000000	256QAM	-5.100	42	36.387
11	669000000	256QAM	-5.600	43	35.595
12	675000000	256QAM	-4.700	44	35.780
13	681000000	256QAM	-3.400	45	36.387
14	687000000	256QAM	-3.600	46	36.387
15	603000000	256QAM	-2.700	33	36.610
16	699000000	256QAM	-2.100	48	36.387
17	705000000	256QAM	-2.400	49	36.610
18	711000000	256QAM	-2.300	50	36.387
19	717000000	256QAM	-2.500	51	36.387
20	723000000	256QAM	-2.700	52	36.387
21	825000000	256QAM	-7.000	53	32.321
22	831000000	256QAM	-7.100	54	32.321
23	837000000	256QAM	-7.600	55	32.237
24	843000000	256QAM	-8.300	56	31.689
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 16QAM	43.250	2	6400000
2	38596000	ATDMA - 16QAM	40.500	3	3200000
3	30596000	ATDMA - 16QAM	41.250	1	6400000
I'm a Reliable Contributor
Posts: 579

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

From what I am seeing, channels 21-24 have signal strengths that are out of spec. This could be the reason for the stutters that you are seeing on VoIP. I would call support immediately and have them run some tests to your modem and let them know that some of your signal strengths that are out of spec. This should hopefully get a tech to your place to fix the signal.

Ideally you would want to have signal strengths that are between 37-38, and all of your channels aren't hitting the 37-38 range. Looking from your signal strengths aswell, some of them are all over the place- let the tech know of this as well.
I Plan to Stick Around
Posts: 20

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RyzenFX - great thanks for the help. The numbers are fluctuating a bit, but do seem to stay pretty high. Currently they are:

21	825000000	256QAM	-6.600	53	32.585
22	831000000	256QAM	-6.800	54	32.321
23	837000000	256QAM	-7.300	55	32.237
24	843000000	256QAM	-8.100	56	31.689

I would love to give Rogers tech support a call, however, when I signed up for this firmware trial I was told in rule #2: "During the beta test, you will direct all technical and other inquiries about the trial to us either in the FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial thread or @CommunityHelps.  Do not direct these inquiries to Rogers Customer Care or Technical Support;"

 

 

Any idea if I am still able to call tech support to try to get a tech in? Or should I try to do so through @CommunityHelps or something instead?

 

EDIT: I should also ask; could I simply go to a Rogers store and swap this modem for a newer model? I think the "CODA" model is considered newer, correct? Is that only for 1000/50 connections or is it permitted for 250/20 also? (I have 250/20).

 

Highlighted
I Plan to Stick Around
Posts: 39

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

It seems that my channels are higher than usual after .23. I am not sure if the fw causes it. I'll try to reboot later and see if it returns to an avarage -1 to -2.9.

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM-3.2003537.636
2363000000256QAM-3.5001036.610
3369000000256QAM-3.4001136.610
4375000000256QAM-3.7001236.610
5381000000256QAM-3.2001336.610
6387000000256QAM-3.6001437.356
7393000000256QAM-3.6001537.356
8399000000256QAM-3.5001637.356
9405000000256QAM-3.6001737.356
10411000000256QAM-3.7001837.356
11417000000256QAM-3.5001937.356
12423000000256QAM-3.4002037.356
13429000000256QAM-3.4002137.636
14435000000256QAM-3.8002237.356
15441000000256QAM-3.6002337.356
16447000000256QAM-3.6002437.636
17555000000256QAM-3.3002537.636
18561000000256QAM-3.6002637.356
19567000000256QAM-4.0002737.636
20573000000256QAM-3.8002837.356
21579000000256QAM-3.7002937.356
22585000000256QAM-3.3003037.356
23591000000256QAM-2.9003137.356
24597000000256QAM-3.0003237.636
25603000000256QAM-2.8003337.636
26609000000256QAM-2.9003437.636
27357000000256QAM-3.400937.356
28621000000256QAM-3.1003637.356
29633000000256QAM-3.6003737.356
30639000000256QAM-3.5003837.636
31645000000256QAM-3.8003937.356
32651000000256QAM-3.9004037.356
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM41.75046400000
238596000ATDMA - 64QAM43.75063200000
323700000ATDMA - 64QAM40.50056400000