FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[dmbcanda]

Haven't exceeded 550mbps down since on v.23, even in the middle of the day.   I did a factory reset/reboot and still same results. I am guessing even swapping out for a black dot modem would not help the situation?!

[DaveFro]

try speedtesting on:

http://beta.speedtest.net/

Set your host to "Rogers Toronto"

I find my speeds MUCH better on that site, then on the actual Rogers site that you are using.

On the Rogers site I can't usually get above 500, but on the speedtest site (with v23) I can get 800.

Note that v23 has taken me down from about 930 solid to about 800 and quite variable for the duration of the test. Has also taken my upload from 50 solid to about 20 variable.

[dmbcanda]

Thanks got 745 down and 30 up using the speedtest site.

[Datalink]

If you use www.speedtest.net, Rogers has servers at Toronto and Montreal.  Not sure of the Montreal server, but the speedtest Rogers Toronto server is faster than the Rogers speedtest site.  Depending on the time of day, I'll see somewhere between 880 to 940 mb/s down, ~35 to 40 up, maybe higher if I run a test later at night.   I'll see that on both the Toronto and Montreal server.  This is with a CODA-4582 with firmware V2.0.10.23.

[Alex4161]

@Datalink

You must be on a good node as I have NEVER got anywhere near your speeds no matter what time of the day I test. I even tried running the tests early morning around 3 AM with nothing over 600 Mbps

[Jeffj]

Seeing bad speed degridation over time on .23 never had this issue before.

@RogersDave

You want to take a look at my modem beofre i reboot it incase you need to collect some data?  im getting 3-6 Mbps down and about 11-12 up.

[Jeffj]

@RogersDave

I also appear to be missing Channel 13 now, and my Modems event log is filled with a bunch of funny business ive never seen before.

Please advise when you have a chance what i should do I wont reboot it untill you have a look-see

[Mythen]

How do you guys know you are missing a channel? Where are you looking?

[Jeffj]

log into your modem and look at the channels in the provisioning page.

it should have 32 downstream channels and 3 up

I have 31 downstream currently., and some terrible speeds. Ping is alright tho. 

[Mythen]

K I have 32 downstreen channels currently and 3 up. Still seeing large ping spikes like on the 3552 just not as severe. Anyone else seeing this?

[trafsta]

I am on a CGN3AMR on firmware 4.5.8.27 in router mode. Previous to getting the trial firmware I was using this Rogers CGN3AMR in bridge mode with a Linksys E3000 in which I was experiencing VoIP issues for some reason (stutter/gaps) and the CGN3AMR  would freeze every week or two requirng a power cycle to get it back up and running. Since going to .27 and bridge mode the VoIP issues are gone, however, I am having to powercycle the CGN3AMR every day or two max. I currently have it on a physical power timer to power cycle it daily just to get around this problem (seems to help). Here are my signal levels, not sure if that is the problem or not. I am planning on getting another 3rd party router and putting the CGN3AMR back in bridge mode to see how it does while on .27.... but I was wondering if perhaps the crashing issues could be signal related? Please see below:

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	693000000	256QAM	-1.900	47	36.610
2	609000000	256QAM	-1.900	34	36.387
3	615000000	256QAM	-3.800	35	36.387
4	621000000	256QAM	-3.500	36	36.387
5	633000000	256QAM	-4.000	37	36.387
6	639000000	256QAM	-5.200	38	35.084
7	645000000	256QAM	-5.900	39	35.595
8	651000000	256QAM	-6.400	40	35.084
9	657000000	256QAM	-6.500	41	34.926
10	663000000	256QAM	-5.100	42	36.387
11	669000000	256QAM	-5.600	43	35.595
12	675000000	256QAM	-4.700	44	35.780
13	681000000	256QAM	-3.400	45	36.387
14	687000000	256QAM	-3.600	46	36.387
15	603000000	256QAM	-2.700	33	36.610
16	699000000	256QAM	-2.100	48	36.387
17	705000000	256QAM	-2.400	49	36.610
18	711000000	256QAM	-2.300	50	36.387
19	717000000	256QAM	-2.500	51	36.387
20	723000000	256QAM	-2.700	52	36.387
21	825000000	256QAM	-7.000	53	32.321
22	831000000	256QAM	-7.100	54	32.321
23	837000000	256QAM	-7.600	55	32.237
24	843000000	256QAM	-8.300	56	31.689
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 16QAM	43.250	2	6400000
2	38596000	ATDMA - 16QAM	40.500	3	3200000
3	30596000	ATDMA - 16QAM	41.250	1	6400000

[RyzenFX]

From what I am seeing, channels 21-24 have signal strengths that are out of spec. This could be the reason for the stutters that you are seeing on VoIP. I would call support immediately and have them run some tests to your modem and let them know that some of your signal strengths that are out of spec. This should hopefully get a tech to your place to fix the signal.

Ideally you would want to have signal strengths that are between 37-38, and all of your channels aren't hitting the 37-38 range. Looking from your signal strengths aswell, some of them are all over the place- let the tech know of this as well.

[trafsta]

@RyzenFX - great thanks for the help. The numbers are fluctuating a bit, but do seem to stay pretty high. Currently they are:

21	825000000	256QAM	-6.600	53	32.585
22	831000000	256QAM	-6.800	54	32.321
23	837000000	256QAM	-7.300	55	32.237
24	843000000	256QAM	-8.100	56	31.689

I would love to give Rogers tech support a call, however, when I signed up for this firmware trial I was told in rule #2: "During the beta test, you will direct all technical and other inquiries about the trial to us either in the FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial thread or @CommunityHelps.  Do not direct these inquiries to Rogers Customer Care or Technical Support;"

Any idea if I am still able to call tech support to try to get a tech in? Or should I try to do so through @CommunityHelps or something instead?

EDIT: I should also ask; could I simply go to a Rogers store and swap this modem for a newer model? I think the "CODA" model is considered newer, correct? Is that only for 1000/50 connections or is it permitted for 250/20 also? (I have 250/20).

[hptouchdroid13]

It seems that my channels are higher than usual after .23. I am not sure if the fw causes it. I'll try to reboot later and see if it returns to an avarage -1 to -2.9.

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	-3.200	35	37.636
2	363000000	256QAM	-3.500	10	36.610
3	369000000	256QAM	-3.400	11	36.610
4	375000000	256QAM	-3.700	12	36.610
5	381000000	256QAM	-3.200	13	36.610
6	387000000	256QAM	-3.600	14	37.356
7	393000000	256QAM	-3.600	15	37.356
8	399000000	256QAM	-3.500	16	37.356
9	405000000	256QAM	-3.600	17	37.356
10	411000000	256QAM	-3.700	18	37.356
11	417000000	256QAM	-3.500	19	37.356
12	423000000	256QAM	-3.400	20	37.356
13	429000000	256QAM	-3.400	21	37.636
14	435000000	256QAM	-3.800	22	37.356
15	441000000	256QAM	-3.600	23	37.356
16	447000000	256QAM	-3.600	24	37.636
17	555000000	256QAM	-3.300	25	37.636
18	561000000	256QAM	-3.600	26	37.356
19	567000000	256QAM	-4.000	27	37.636
20	573000000	256QAM	-3.800	28	37.356
21	579000000	256QAM	-3.700	29	37.356
22	585000000	256QAM	-3.300	30	37.356
23	591000000	256QAM	-2.900	31	37.356
24	597000000	256QAM	-3.000	32	37.636
25	603000000	256QAM	-2.800	33	37.636
26	609000000	256QAM	-2.900	34	37.636
27	357000000	256QAM	-3.400	9	37.356
28	621000000	256QAM	-3.100	36	37.356
29	633000000	256QAM	-3.600	37	37.356
30	639000000	256QAM	-3.500	38	37.636
31	645000000	256QAM	-3.800	39	37.356
32	651000000	256QAM	-3.900	40	37.356

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	41.750	4	6400000
2	38596000	ATDMA - 64QAM	43.750	6	3200000
3	23700000	ATDMA - 64QAM	40.500	5	6400000

[lethalsniper]

What happ to rogersdave ? He's not posting or replying to any of our issues ?

[RyzenFX]

From my personal experience with the trial firmware (.27) for the CGN3ACSMR, I haven't had any issues with VoIP whatsoever. From what I'm seeing it's more of a line issue so I would definitely call technical support and have them run those tests so they can send a tech over. Let us know if they're sending a tech over.

[Jeffj]

@RogersDave

Annnd its gone lol. Modem seems to have died at 11:41 AM and is still not responding to pings and i cant tunnel into my home machine either. 

[trafsta]

@RyzenFX - Ok will do. But please note the VoIP issues are gone since going to .27 and switching over to router mode (no more bridge mode), so perhaps its not the signal level thats the issue...? Just the crashing remains now. Might just be a bad modem? Gotta read up on these CODA modems some more... not sure if thats an option for me.

Note: IPv6 being enabled/force by default is also another fun thing lol... all my Windows computers are accessible via IPv6 DHCP addresses now, but I've just turned off IPv6 on all the computers for now 🙂

[RyzenFX]

lethalsniper wrote:
What happ to rogersdave ? He's not posting or replying to any of our issues ?

It's more than likely he's really busy working with Rogers and Hitron engineers due to the many modems that are being bricked. It's a high priority issue that are affecting a lot of customers and that needs to be investigated and resolved quickly.

[RyzenFX]

If they do say that your signal is fine, it could most likely be a bad modem. Try replacing if they do so.

[trafsta]

@RyzenFX - ok thanks. I'll try calling in the next day or two.

One more question: what are acceptible signal level ranges?