FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[BigKay]

I'm getting horrible download speeds (SpeedOfMe = 8.65Mbps ... Rogers test = 10Mbps) and I'm paying for 100Mbps.  I see some people have upgraded firmware on the CODA-4582.  Mine is 2.0.10.9.

When I restart everything (modem, 8 GB port switch, ...) I get 30-4-Mbps ... but it downgrades throughout the day ... within hours.

David

[blues_clues]

Chiming in on intial .23 fixes:

- SMB access to LAN hosts, eg. NAS, from Wireless now works

- Port 1 negotiates to Gig rates

- Wirless performance on 5Ghz, 802.11ac down about 35-40%

[gp-se]

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@BigKay wrote:

I'm getting horrible download speeds (SpeedOfMe = 8.65Mbps ... Rogers test = 10Mbps) and I'm paying for 100Mbps.  I see some people have upgraded firmware on the CODA-4582.  Mine is 2.0.10.9.

When I restart everything (modem, 8 GB port switch, ...) I get 30-4-Mbps ... but it downgrades throughout the day ... within hours.

David

---

Login to the modem and post your signal levels, or call Rogers support and ask them to check your signal levels.

[BigKay]

I ended up calling tech support.  They asked if I had a little black circle sticker on the box, or on the back of the modem.  I didn't.  They then said there is a recall.  I brought it in and got a new one.  Seems to work better now.

[Aim_eYacht]

@rrrobinson

Try to reset modem using reset button in the back.

[rrrobinson]

@Aim_eYacht A modem reset via the rear button was the first thing I tried (seems to be the recommended action after a firmware upgrade); in the initial setup, the wizard will not accept spaces or special characters in the SSID nor the password fields. Funny enough, if the SSID is alphanumeric and the password contains a special character, it tells me the SSID is invalid. Once the wizard is complete, the web interface won't accept special characters or spaces either.

[Mayoo]

@RogersDave Thanks for taking a look at my issue. i have swaped the modem to the modem with black dot

Modem also got the latest .23 pushed. 

I have Factory Reset the Modem

Hard Rebooted

Connected Directly to Modem even though its set in Bridge. 

My download speed for some reason is not passing 400mbps ( I was constantly getting ~800 with old CODA on pre .19 FW. Issue started happening from .20 on wards .. 

Whats going on .. missing my CGN now  

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	645000000	256QAM	0.100	39	38.983
2	363000000	256QAM	0.600	10	38.983
3	369000000	256QAM	0.600	11	38.983
4	375000000	256QAM	0.400	12	38.983
5	381000000	256QAM	0.700	13	38.983
6	387000000	256QAM	0.300	14	38.983
7	393000000	256QAM	-0.400	15	38.983
8	399000000	256QAM	-2.900	16	37.636
9	405000000	256QAM	-2.500	17	37.636
10	411000000	256QAM	-0.400	18	38.983
11	417000000	256QAM	0.300	19	38.605
12	423000000	256QAM	0.800	20	38.605
13	429000000	256QAM	0.600	21	38.605
14	435000000	256QAM	1.200	22	38.983
15	441000000	256QAM	1.500	23	38.983
16	447000000	256QAM	1.500	24	38.983
17	555000000	256QAM	-0.200	25	38.605
18	561000000	256QAM	0.000	26	38.605
19	567000000	256QAM	0.000	27	38.983
20	573000000	256QAM	0.000	28	38.605
21	579000000	256QAM	0.500	29	38.983
22	585000000	256QAM	0.500	30	38.983
23	591000000	256QAM	0.400	31	38.983
24	597000000	256QAM	0.100	32	38.983
25	603000000	256QAM	0.100	33	38.983
26	609000000	256QAM	-0.500	34	38.605
27	615000000	256QAM	0.000	35	38.983
28	621000000	256QAM	-0.200	36	38.983
29	633000000	256QAM	0.000	37	38.983
30	639000000	256QAM	-0.100	38	38.983
31	357000000	256QAM	0.900	9	38.983
32	651000000	256QAM	0.000	40	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	36.000	1	6400000
2	38595824	ATDMA - 64QAM	39.250	3	3200000
3	23700000	ATDMA - 64QAM	36.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[blues_clues]

CODA-4582 (2.0.10.23)

Narrowed down my performance issues by turning off the 2.4Ghz interface.  @RogersDave This seems like a serious error in the firmware.

For those of you having performance issues on .23, turn off your 2.4Ghz radio and retry.  

[jseller]

Got the .23 firmware. Did a factory reset and now I'm only getting 100+Mbps download and  24Mbps upload on a gigabit connection.

http://beta.speedtest.net/result/6008907106.png

[Alex4161]

@blues_clues

The 2.4 Ghz is a known issue and I reported this 1 month ago here:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/389...

[blues_clues]

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@Alex4161 wrote:
@blues_clues

The 2.4 Ghz is a known issue and I reported this 1 month ago here:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/389...

---

Thanks for that.  I did not see this issue until .23 code.  The slowdown eventually affected me after a while even though 2.4Ghz was off and 5Ghz on.  Had to reboot and I'm still leaving 2.4Ghz off. 

[toolcubed]

Apart from maybe not wanting to spend the money, is there any other particular reason why some people are still using their modems as gateways? I've had virtually zero problems using my modem in bridge mode connected to an Asus RT-AC68U router. Regardless of internet provider, these all-in-one modem/gateway devices are horrible as anything more than just modems. Do yourselves a favour...bridge the sucker and get a decent standalone AC router.

[VivienM]

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@toolcubed wrote:
Apart from maybe not wanting to spend the money, is there any other particular reason why some people are still using their modems as gateways? I've had virtually zero problems using my modem in bridge mode connected to an Asus RT-AC68U router. Regardless of internet provider, these all-in-one modem/gateway devices are horrible as anything more than just modems. Do yourselves a favour...bridge the sucker and get a decent standalone AC router.

---

I agree with that, but... I think a lot of people take the principled view that since the providers provide these devices _and_ heavily market them, the gateways should work and they shouldn't have to buy another router.

[Mayoo]

---

@toolcubed wrote:
Apart from maybe not wanting to spend the money, is there any other particular reason why some people are still using their modems as gateways? I've had virtually zero problems using my modem in bridge mode connected to an Asus RT-AC68U router. Regardless of internet provider, these all-in-one modem/gateway devices are horrible as anything more than just modems. Do yourselves a favour...bridge the sucker and get a decent standalone AC router.

---

The issue i reported above on .20 and above are happening to me on Bridge Mode. I am connected to AC87u and seeing Speed issue on .20 and above FW only ( Currently on 23) 

.19 and below.. no issues in the past .. 

[blues_clues]

---

@VivienM wrote:

---

@toolcubed wrote:
Apart from maybe not wanting to spend the money, is there any other particular reason why some people are still using their modems as gateways? I've had virtually zero problems using my modem in bridge mode connected to an Asus RT-AC68U router. Regardless of internet provider, these all-in-one modem/gateway devices are horrible as anything more than just modems. Do yourselves a favour...bridge the sucker and get a decent standalone AC router.

---

I agree with that, but... I think a lot of people take the principled view that since the providers provide these devices _and_ heavily market them, the gateways should work and they shouldn't have to buy another router.

---

We are paying for a service, which includes support of the infrastructure and local routers.  If they just want to sell us a pipe, then remove the cost for support of the devices in our monthly fee.  That's not going to go well from the marketing standpoint.

[Alex4161]

@blues_clues

On my router, I just turned off the 2.4 Ghz and updated the devices that were 2.4 Ghz only.  I scan over 20 2.4 networks in my area and channels 1, 6, 11 are all used as well as others.  I would never get any decent speed on that channel so 5 Ghz @ 80 Mhz (and 160 Mhz when available) is the only way to go to get fast wifi speeds.

Now the following devices are running well with the .23 firmware and 5 Ghz 80 Mhz:

- Google Pixel

- iPad Air 2

- Roku 3

- Google Chromecast

- Google Chromecast Audio

- Laptop (with Intel AC network card)

[DaveFro]

Firmware .23 has reduced download speed by about 130Mbps and upload by 30Mbps for my setup.

Before .23: 930/50

   After .23: 800/20

I am in Bridge mode. I did notice that in Gateway mode i can get about 900 down, but still only 20 up. So this one (for me) has affected something on the download when going through a router, as well as affecting upload regardless of the setup.

I tried a reboot, and a factory reset, neither has restored previous speeds. This is an average over a few days testing at different hours of the day, so I'm pretty sure it isn't just neighbourhood usagage related.

[Mayoo]

---

@DaveFro wrote:

Firmware .23 has reduced download speed by about 130Mbps and upload by 30Mbps for my setup.

Before .23: 930/50

   After .23: 800/20

I am in Bridge mode. I did notice that in Gateway mode i can get about 900 down, but still only 20 up. So this one (for me) has affected something on the download when going through a router, as well as affecting upload regardless of the setup.

I tried a reboot, and a factory reset, neither has restored previous speeds. This is an average over a few days testing at different hours of the day, so I'm pretty sure it isn't just neighbourhood usagage related.

---

Lucky you .. 

.23 reduced my download speed in half .. getting maxed at 400mbps .. 

[Datalink]

Did you do a modem restart/reboot, and in the worst case a factory reset after the update?

[Mayoo]

---

@Datalink wrote:

Did you do a modem restart/reboot, and in the worst case a factory reset after the update?

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Yup and i am not the only one as many are reportin this mystery 400mbps lock down .. 

[Alex4161]

@RogersDave @Datalink

I also noticed that changing the firmware and getting the new modem seems to have dropped my speed as well and on a gigabit plan, I rarely exceed 600 Mbps.  

If I didn't know better, I would say that Rogers cannot deliver the speeds they claim and are just flat out lying to us.