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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

blues_clues
I Plan to Stick Around

@dmbcanda wrote:

Horrible speeds the last few nights, high ping and latency.   Directly connected via Cat6 and in Gateway mode (Gigabit Plan)
CODA-4582  Hardware version 1A and firmware 2.0.10.20.   

 

Jan26-CODA4582.JPG

 


On your "DOCSIS WAN" page, check for low SNR values.  This happened to me yesterday evening.  I was getting 8Mbps down (for the first time since using the CODA and .20 firmware) and saw that one of my port IDs had an SNR of "4", whereas, all other values were between 38-41.  A reboot fixed my issue.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

using the coda-4582 got updated to the 2.0.10.23 firmware and on the gigabit plan since august upgraded to the new modem in december I believe it was and was hopeful this new firmware update would fix gaming issues but still random 1-2 second delays in league of legends and random spikes while playing diablo 3 getting frustrating considered switching to bell but hopeful rogers can fix there service 😕

 

Speedtest results:

6003739969.png

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-0.700734.626
2567000000256QAM-0.500338.983
3573000000256QAM-0.500438.983
4579000000256QAM-0.800538.605
6561000000256QAM-0.400238.983
7597000000256QAM-1.100838.605
8603000000256QAM-1.000938.983
9609000000256QAM-1.4001038.983
10615000000256QAM-1.6001138.983
11621000000256QAM-1.6001238.605
12633000000256QAM-1.7001338.605
13639000000256QAM-1.6001438.983
14645000000256QAM-1.7001538.605
15651000000256QAM-1.6001638.605
16657000000256QAM-1.4001738.983
17663000000256QAM-1.5001838.605
18669000000256QAM-1.2001938.605
19675000000256QAM-1.3002038.605
20681000000256QAM-1.3002138.605
21687000000256QAM-0.5002238.983
22693000000256QAM-1.0002338.605
23699000000256QAM-0.8002438.983
24705000000256QAM-0.7002538.605
25711000000256QAM-1.1002638.605
26717000000256QAM-1.0002738.983
27723000000256QAM-1.3002838.605
28825000000256QAM-4.8002937.636
29831000000256QAM-5.1003037.636
30837000000256QAM-5.3003137.356
31843000000256QAM-5.8003237.356
32555000000256QAM-0.200138.983
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES-0.200001
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM39.50016400000
238595707ATDMA - 64QAM42.75033200000
323700000ATDMA - 64QAM37.75026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ValentynL
I Plan to Stick Around

Well, I don't know what happened but this update messed up my Google Services. I can't access either Youtube, Play Store, or any Google apps on my Android phone.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mythen
I Plan to Stick Around

@ValentynL

 

Just double checked on my pixel XL and no issues like what you describe. I am on 2.0.10.23 F/W

 

Mythen

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Aim_eYacht
I Plan to Stick Around

Could be a DNS issue, have you tried rebooting the phone?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor

@ValentynL

 

I have no issues with my Google Pixel on version .13 nor version .23. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Aim_eYacht
I Plan to Stick Around

 

@ValentynL I was getting loss of connection for the whole internet until I did a factory reset on the modem. Have you done that yet? There may be issues with old settings conflicting with the new firmware.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

bonanza
I Plan to Stick Around
Try the following:

1. Log into your modem.
2. Click the ‘Basic’ menu option at the top of the page, within the main menu
3. Click the ‘DNS’ menu option within the secondary menu that appears
4. Change the ‘LAN DNS Obtain:’ option to manual
5. Enter DNS1: 208.67.222.222
6. Enter DNS2: 208.67.220.220
7. Save your changes

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Mythen
I Plan to Stick Around

So I completed a factory reset after receiving .23 firmware.  The SSID password no longer accepts special characters such as @ &   Was this on purpose or a new bug

 

Mythen

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ValentynL
I Plan to Stick Around
I just tried that and the Google Play Store is still timing out, so is YouTube on both my phone and my Android TV.

I have also tried a factory reset multiple times, to no avail.

I have also restarted all of my devices numerous times too.

I am clueless as to what's going on.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Aim_eYacht
I Plan to Stick Around
@ValentynL Can you reach the play store on LTE?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ValentynL
I Plan to Stick Around
Yes! As a matter a fact, I am.

So it's definitely not a Google-side issue.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@ValentynL wrote:
I just tried that and the Google Play Store is still timing out, so is YouTube on both my phone and my Android TV.

I have also tried a factory reset multiple times, to no avail.

I have also restarted all of my devices numerous times too.

I am clueless as to what's going on.

@ValentynL, I just had a look and I know exactly what is going on. It is localised to your CMTS (and mine since we are on the same). Working on getting this corrected right now.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Aim_eYacht
I Plan to Stick Around
Is google the only site you can't access?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ValentynL
I Plan to Stick Around
Thank you @RogersDave !

Can't wait to have it all up and running. 😃

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

ValentynL
I Plan to Stick Around
And it's all working now!

I don't know what you did @RogersDave but you are the real deal.

I can't thank you enough!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

14N
I Plan to Stick Around

@Mythen wrote:

@so I completed a factory reset after receiving .23 firmware.  The SSID password no longer accepts special characters such as @ &   Was this on purpose or a new bug

 

Mythen


I backed up before factory reset.  My password has special characters. Initial setting does not allow special characters but when I restored my backup, the special characters from the backup still works. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

coder_1990
I Plan to Stick Around

Newest Hitron CODA-4582 firmware .23:

 

DOCSIS Overview
Network Access Permitted
   
   
   
DHCP Lease Time 😧 07 H: 00 M: 00 S: 00
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM 2.100 31 38.605
2 363000000 256QAM 3.400 10 37.636
3 369000000 256QAM 3.300 11 37.356
4 375000000 256QAM 3.000 12 37.636
5 381000000 256QAM 2.900 13 37.356
6 387000000 256QAM 2.700 14 37.636
7 393000000 256QAM 2.900 15 37.636
8 399000000 256QAM 3.000 16 37.636
9 405000000 256QAM 2.700 17 37.636
10 411000000 256QAM 2.600 18 37.356
11 417000000 256QAM 3.000 19 38.605
12 423000000 256QAM 3.000 20 38.605
13 429000000 256QAM 3.000 21 37.636
14 435000000 256QAM 3.200 22 38.983
15 441000000 256QAM 3.100 23 38.983
16 447000000 256QAM 2.800 24 38.605
17 555000000 256QAM 2.500 25 38.605
18 561000000 256QAM 2.400 26 38.605
19 567000000 256QAM 2.200 27 38.983
20 573000000 256QAM 2.200 28 38.605
21 579000000 256QAM 2.000 29 38.605
24 597000000 256QAM 2.000 32 38.983
25 603000000 256QAM 2.400 33 38.983
26 609000000 256QAM 1.800 34 38.605
27 615000000 256QAM 1.900 35 38.605
28 621000000 256QAM 2.000 36 38.983
29 633000000 256QAM 1.900 37 38.983
30 639000000 256QAM 1.800 38 38.605
31 645000000 256QAM 1.700 39 38.605
32 651000000 256QAM 1.900 40 38.983
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 38595766 ATDMA - 64QAM 51.000 3 3200000
2 30596000 ATDMA - 64QAM 49.500 1 6400000
3 23700000 ATDMA - 64QAM 51.000 2 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

ROGERS speed test.png

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

DaveFro
I Plan to Stick Around

.23 in bridge mode.

I am finding the downstream speed a bit slower than previous firmware.

Used to get 930 solid, now I'm getting around 850 average with more variable speeds for the duration of the test.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

rrrobinson
I've Been Here Awhile

Unfortunately I did not take a backup on the previous firmware, and I'm now unable to restore my old SSID and password: no special characters or even spaces are allowed. If anyone figures out a solution please let me know!

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

prateeck7
I Plan to Stick Around

.Speed down to 100mbps since wednesday