FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[blues_clues]

---

@dmbcanda wrote:

Horrible speeds the last few nights, high ping and latency.   Directly connected via Cat6 and in Gateway mode (Gigabit Plan)
CODA-4582  Hardware version 1A and firmware 2.0.10.20.   

---

On your "DOCSIS WAN" page, check for low SNR values.  This happened to me yesterday evening.  I was getting 8Mbps down (for the first time since using the CODA and .20 firmware) and saw that one of my port IDs had an SNR of "4", whereas, all other values were between 38-41.  A reboot fixed my issue.

[dawningofwar3]

using the coda-4582 got updated to the 2.0.10.23 firmware and on the gigabit plan since august upgraded to the new modem in december I believe it was and was hopeful this new firmware update would fix gaming issues but still random 1-2 second delays in league of legends and random spikes while playing diablo 3 getting frustrating considered switching to bell but hopeful rogers can fix there service 😕

Speedtest results:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-0.700	7	34.626
2	567000000	256QAM	-0.500	3	38.983
3	573000000	256QAM	-0.500	4	38.983
4	579000000	256QAM	-0.800	5	38.605
6	561000000	256QAM	-0.400	2	38.983
7	597000000	256QAM	-1.100	8	38.605
8	603000000	256QAM	-1.000	9	38.983
9	609000000	256QAM	-1.400	10	38.983
10	615000000	256QAM	-1.600	11	38.983
11	621000000	256QAM	-1.600	12	38.605
12	633000000	256QAM	-1.700	13	38.605
13	639000000	256QAM	-1.600	14	38.983
14	645000000	256QAM	-1.700	15	38.605
15	651000000	256QAM	-1.600	16	38.605
16	657000000	256QAM	-1.400	17	38.983
17	663000000	256QAM	-1.500	18	38.605
18	669000000	256QAM	-1.200	19	38.605
19	675000000	256QAM	-1.300	20	38.605
20	681000000	256QAM	-1.300	21	38.605
21	687000000	256QAM	-0.500	22	38.983
22	693000000	256QAM	-1.000	23	38.605
23	699000000	256QAM	-0.800	24	38.983
24	705000000	256QAM	-0.700	25	38.605
25	711000000	256QAM	-1.100	26	38.605
26	717000000	256QAM	-1.000	27	38.983
27	723000000	256QAM	-1.300	28	38.605
28	825000000	256QAM	-4.800	29	37.636
29	831000000	256QAM	-5.100	30	37.636
30	837000000	256QAM	-5.300	31	37.356
31	843000000	256QAM	-5.800	32	37.356
32	555000000	256QAM	-0.200	1	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	-0.200001
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	39.500	1	6400000
2	38595707	ATDMA - 64QAM	42.750	3	3200000
3	23700000	ATDMA - 64QAM	37.750	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[ValentynL]

Well, I don't know what happened but this update messed up my Google Services. I can't access either Youtube, Play Store, or any Google apps on my Android phone.

[Mythen]

@ValentynL

Just double checked on my pixel XL and no issues like what you describe. I am on 2.0.10.23 F/W

Mythen

[Aim_eYacht]

Could be a DNS issue, have you tried rebooting the phone?

[Alex4161]

@ValentynL

I have no issues with my Google Pixel on version .13 nor version .23. 

[Aim_eYacht]

@ValentynL I was getting loss of connection for the whole internet until I did a factory reset on the modem. Have you done that yet? There may be issues with old settings conflicting with the new firmware.

[bonanza]

Try the following:

1. Log into your modem.
2. Click the ‘Basic’ menu option at the top of the page, within the main menu
3. Click the ‘DNS’ menu option within the secondary menu that appears
4. Change the ‘LAN DNS Obtain:’ option to manual
5. Enter DNS1: 208.67.222.222
6. Enter DNS2: 208.67.220.220
7. Save your changes

[Mythen]

So I completed a factory reset after receiving .23 firmware.  The SSID password no longer accepts special characters such as @ &   Was this on purpose or a new bug

Mythen

[ValentynL]

I just tried that and the Google Play Store is still timing out, so is YouTube on both my phone and my Android TV.

I have also tried a factory reset multiple times, to no avail.

I have also restarted all of my devices numerous times too.

I am clueless as to what's going on.

[Aim_eYacht]

@ValentynL Can you reach the play store on LTE?

[ValentynL]

Yes! As a matter a fact, I am.

So it's definitely not a Google-side issue.

[RogersDave]

---

@ValentynL wrote:
I just tried that and the Google Play Store is still timing out, so is YouTube on both my phone and my Android TV.

I have also tried a factory reset multiple times, to no avail.

I have also restarted all of my devices numerous times too.

I am clueless as to what's going on.

---

@ValentynL, I just had a look and I know exactly what is going on. It is localised to your CMTS (and mine since we are on the same). Working on getting this corrected right now.

Dave

[Aim_eYacht]

Is google the only site you can't access?

[ValentynL]

Thank you @RogersDave !

Can't wait to have it all up and running. 😃

[ValentynL]

And it's all working now!

I don't know what you did @RogersDave but you are the real deal.

I can't thank you enough!

[14N]

---

@Mythen wrote:

@so I completed a factory reset after receiving .23 firmware.  The SSID password no longer accepts special characters such as @ &   Was this on purpose or a new bug

Mythen

---

I backed up before factory reset.  My password has special characters. Initial setting does not allow special characters but when I restored my backup, the special characters from the backup still works. 

[coder_1990]

Newest Hitron CODA-4582 firmware .23:

DOCSIS Overview

Network Access	Permitted
DHCP Lease Time	😧 07 H: 00 M: 00 S: 00

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	2.100	31	38.605
2	363000000	256QAM	3.400	10	37.636
3	369000000	256QAM	3.300	11	37.356
4	375000000	256QAM	3.000	12	37.636
5	381000000	256QAM	2.900	13	37.356
6	387000000	256QAM	2.700	14	37.636
7	393000000	256QAM	2.900	15	37.636
8	399000000	256QAM	3.000	16	37.636
9	405000000	256QAM	2.700	17	37.636
10	411000000	256QAM	2.600	18	37.356
11	417000000	256QAM	3.000	19	38.605
12	423000000	256QAM	3.000	20	38.605
13	429000000	256QAM	3.000	21	37.636
14	435000000	256QAM	3.200	22	38.983
15	441000000	256QAM	3.100	23	38.983
16	447000000	256QAM	2.800	24	38.605
17	555000000	256QAM	2.500	25	38.605
18	561000000	256QAM	2.400	26	38.605
19	567000000	256QAM	2.200	27	38.983
20	573000000	256QAM	2.200	28	38.605
21	579000000	256QAM	2.000	29	38.605
24	597000000	256QAM	2.000	32	38.983
25	603000000	256QAM	2.400	33	38.983
26	609000000	256QAM	1.800	34	38.605
27	615000000	256QAM	1.900	35	38.605
28	621000000	256QAM	2.000	36	38.983
29	633000000	256QAM	1.900	37	38.983
30	639000000	256QAM	1.800	38	38.605
31	645000000	256QAM	1.700	39	38.605
32	651000000	256QAM	1.900	40	38.983

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595766	ATDMA - 64QAM	51.000	3	3200000
2	30596000	ATDMA - 64QAM	49.500	1	6400000
3	23700000	ATDMA - 64QAM	51.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[DaveFro]

.23 in bridge mode.

I am finding the downstream speed a bit slower than previous firmware.

Used to get 930 solid, now I'm getting around 850 average with more variable speeds for the duration of the test.

[rrrobinson]

Unfortunately I did not take a backup on the previous firmware, and I'm now unable to restore my old SSID and password: no special characters or even spaces are allowed. If anyone figures out a solution please let me know!

[prateeck7]

.Speed down to 100mbps since wednesday