FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I Plan to Stick Around
Posts: 22

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

 

@ValentynL I was getting loss of connection for the whole internet until I did a factory reset on the modem. Have you done that yet? There may be issues with old settings conflicting with the new firmware.

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I Plan to Stick Around
Posts: 14

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Try the following:

1. Log into your modem.
2. Click the ‘Basic’ menu option at the top of the page, within the main menu
3. Click the ‘DNS’ menu option within the secondary menu that appears
4. Change the ‘LAN DNS Obtain:’ option to manual
5. Enter DNS1: 208.67.222.222
6. Enter DNS2: 208.67.220.220
7. Save your changes
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I Plan to Stick Around
Posts: 274

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

So I completed a factory reset after receiving .23 firmware.  The SSID password no longer accepts special characters such as @ &   Was this on purpose or a new bug

 

Mythen

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I Plan to Stick Around
Posts: 9

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I just tried that and the Google Play Store is still timing out, so is YouTube on both my phone and my Android TV.

I have also tried a factory reset multiple times, to no avail.

I have also restarted all of my devices numerous times too.

I am clueless as to what's going on.
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I Plan to Stick Around
Posts: 22

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@ValentynL Can you reach the play store on LTE?
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I Plan to Stick Around
Posts: 9

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Yes! As a matter a fact, I am.

So it's definitely not a Google-side issue.
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Retired Support
Retired Support
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@ValentynL wrote:
I just tried that and the Google Play Store is still timing out, so is YouTube on both my phone and my Android TV.

I have also tried a factory reset multiple times, to no avail.

I have also restarted all of my devices numerous times too.

I am clueless as to what's going on.

@ValentynL, I just had a look and I know exactly what is going on. It is localised to your CMTS (and mine since we are on the same). Working on getting this corrected right now.

 

Dave

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I Plan to Stick Around
Posts: 22

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Is google the only site you can't access?
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I Plan to Stick Around
Posts: 9

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Thank you @RogersDave !

Can't wait to have it all up and running. 😃
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I Plan to Stick Around
Posts: 9

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

And it's all working now!

I don't know what you did @RogersDave but you are the real deal.

I can't thank you enough!