FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[Jeffj]

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@eddiethefunnyon wrote:

@Jeffj

I too have been experiencing UDP packet loss especially on VOIP and many of the games I play. @RogersDave is this an issue that you or Hitron/Intel are aware about?

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I suspected that my gaming issues were probably UDP relatyed as well. 

[JohnBeaudin]

I suspect the same thing, can't wait for an answer 😄

[RyzenFX]

I've had to swap a few of these modems and I can confirm all of them were impacted by the UDP issue aswell. I really hope that this issue is put on high priority so it can be fixed ASAP. 

[JohnBeaudin]

Let's hope UDP is a quick fix, and not something bigger than we think.

[NBomb]

So it seems that .19 for the CODA was pushed to my modem overnight.

I just did a factory reset an hour or so ago, and noticed I was getting a lot of packet loss in Overwatch.

Pingplotter is showing me, yes, a lot of packet loss as well.

I can confirm that there was little to no packet loss past my router before this. Doesn't seem to have affected latency or speeds negatively or positively.

@RogersDaveCan I ask you to look  and see if my neighbourhood is 'upgraded' for gigabit? Or if the node is congested? It's been hard for me to get good speeds even direct to modem.

Cheers,

[Datalink]

@NBomb if you've been running speeds over 500 Mb/s at any time, then the CMTS has been upgraded to a Casa Systems CMTS which supports gigabit rates. You can also log into your modem, navigate to the STATUS ...... DOCSIS EVENT page and have a look for the following sequence:

a. CMTS-MAC=00:17:10:XX:XX:XX which indicates that you are connected to a Casa Systems Cable Modem Termination System (CMTS) which supports gigabit rates.

[lethalsniper]

why do I keep on getting packet loss when running test on pingplotter on hop1 then I start getting packet loss on other hops ever since the 27 update. Is there a way and see if there's something going on in my area or hub or modem I have the acsmr

[Alex4161]

@lethalsniper

There could very well be issues on the network.  I have some network slowdowns and called rogers support last night.  They ran some tests in my neighbourhood and determined that there is high latency and packet losses and opened a ticket with engineering to investigate.

[NBomb]

Thanks man, yeah it seems to be a Casa.

My packet loss also seems to be largely cured after a reboot. So odd. Still curious about congestion though. The speed tests are so inconsistent!

[lethalsniper]

Everytime I call Rogers support they tell me everything is fine but when I speak to a higher tech they tell me something else that's why I don't bother call them I rather have @RogersDave take a look if he can thanks.

[reeets]

@RogersDave @Datalink For about a week now I hear Tier 2 for Internet is pushing a .20 firmware for the CODA modems upon request. Can we get a change log for this new version? It's not posted on the firmware post.

[RogersDave]

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@reeets wrote:

@RogersDave @Datalink For about a week now I am seeing Tier 2 for Internet pushing a .20 firmware for the CODA modems upon request. Can we get a change log for this new version? It's not posted on the firmware post.

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Hi @reeets,

As I mentionned in my post 2 days ago, we have received the firmware 2.0.10.20 for the CODA modem on January 3rd. We are currently running internal testing and I'm planning on deploying to trial participants next week (provided it passes initial sanity checks).

I will also update the change logs as soon as I have all the details. Since this firmware was built over the holidays, I'm missing some pieces of information that I'm chasing down.

I also checked and couldn't find any customer with that version running. Only a few modems in our lab have it at this point.

Dave

[JohnyR]

Just replying to my previous post: seems as though something has changed Thursday morning and my packet loss is back to normal. Speeds are also much much better. @RogersDave any idea what could have caused this?

(pink is packet loss, green is normal)

[reeets]

@RogersDave My apologies, I don't see a post from you on Tuesday on this thread. I sent you a private message about it.

[Alex4161]

@JohnyR

I opened a ticket for rogers to look at Packet Losses and Latency in my area (see comment 1833). I doubt it would extend to you but there could have been tickets opened that accelerated the fix to the problem.

[RogersDave]

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@JohnyR wrote:

Just replying to my previous post: seems as though something has changed Thursday morning and my packet loss is back to normal. Speeds are also much much better. @RogersDave any idea what could have caused this?

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Hi @JohnyR,

I have observed exactly the same behavior when I upgraded my modem to firmware 2.0.10.20 for testing. The problem cleared away by downgrading to 2.0.10.19. However, when trying to reproduce this manually (running pings), even at small ping interval, it couldn't miss any packet.

If you see this behavior again in SmokePing, can you check if you can reproduce it manually?

Dave

[RogersDave]

In order to handle CODA-4582 improvements and issues, I have started a new thread where I'll post all the specifics and open issues.

CODA-4582 - Open Issues for Investigation

I will continue to monitor this thread but will keep everything organized together.

Dave

[JohnyR]

Hmm, the interesting thing is that I had you upgrade my modem from 14 to 19 during that packet loss period. The upgrade didn't help relieve the PL shown in Smokeping.

If it happens again, I will try to reproduce it manually. Just as a side note, my smokeping is setup to run a burst of 3 pings every 3 seconds.

[Eniex]

When will the CODA be available for 100u users? I asked my local store yesterday and they told me that only people with the gigabit plan are allowed to switch to the CODA.

[lethalsniper]

@RogersDave @Datalink can you have a look at my modem signal levels been having issues with webpages loading slowly , online gaming feels slow sluggish ,

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM 5.700 35 40.366
2 363000000 256QAM 2.100 10 40.946
3 369000000 256QAM 2.400 11 40.366
4 375000000 256QAM 2.400 12 40.366
5 381000000 256QAM 2.300 13 40.946
6 387000000 256QAM 2.200 14 40.366
7 393000000 256QAM 2.500 15 40.366
8 399000000 256QAM 2.500 16 40.946
9 405000000 256QAM 2.600 17 40.366
10 411000000 256QAM 2.800 18 40.366
11 417000000 256QAM 2.900 19 40.366
12 423000000 256QAM 3.400 20 40.366
13 429000000 256QAM 3.500 21 40.366
15 441000000 256QAM 3.700 23 40.366
16 447000000 256QAM 3.800 24 40.366
17 555000000 256QAM 5.600 25 40.946
18 561000000 256QAM 5.600 26 40.946
19 567000000 256QAM 5.900 27 40.946
20 573000000 256QAM 5.700 28 40.366
21 603000000 256QAM 5.900 33 40.366
22 609000000 256QAM 6.000 34 40.366
23 357000000 256QAM 2.200 9 40.366
24 621000000 256QAM 5.800 36 40.946
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 38.500 2 6400000
2 38596000 ATDMA - 64QAM 40.000 3 3200000
3 30596000 ATDMA - 64QAM 38.500 1 6400000

[Datalink]

@lethalsniper your signal levels are ok.  I'd like to see the higher downstream signal levels a little lower than what they currently are, but they shouldn't cause any problems.  The signal to noise ratios are ok as are the upstream signal levels.