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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,906 REPLIES 4,906

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Jeffj
I Plan to Stick Around

@Killacammy wrote:

I have an update as well.  Havent moved the modem 6 feet apart yet but i noticed somehting interesting.  My wired speedtest results are under 300/9, yet when i speedtest off my phone on 5g, Im going 290/30.  Anyone have any idea how this is possible lol



Speed test on yout device chooses a server according to your GPS location and ping where on a pc it chooses one via your ip location and ping. afaik. so that could be why some variance. also wireless AC can achieve those speeds n problems, if that was the aspect you were surprised about. 

 

However with that said if you are on a gigbit package both those tests are poor 😞 however i wouldnt be concerned about the wireless speed its pretty much probably achieving the max speed your mobile wifi chip and antenna setup can handle. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@lethalsniper wrote:
@RogersDave not everybody yet has the new modem so what's going on with the cgn3acsmr when is the new firmware going to start being rolled out I'm still getting slower upload since .27 firmware and it's been over 2 months now and still no solution on this

I'm seeing slow uploads as well on that firmware. Is this a known issue? Went through a few pages of this thread but couldn't find anything. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RyzenFX
I'm a Reliable Contributor

@Killacammy wrote:

I have an update as well.  Havent moved the modem 6 feet apart yet but i noticed somehting interesting.  My wired speedtest results are under 300/9, yet when i speedtest off my phone on 5g, Im going 290/30.  Anyone have any idea how this is possible lol



@Killacammy Is your ethernet cable connected to port 1 of the modem? If it is, I suggest moving to ports 2, 3 or 4 (I suggest 2 first). I recently moved to port 2 on the modem and my speeds have been a bit more consistent.

 

Interms of your wifi limitation, it is most likely a WiFi chip limitation on the phone that you're experiencing which is why you can only achieve 290/30. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Yes it's a known issue @RogersDave is trying to get this resolved

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Killacammy
I Plan to Stick Around

@eddiethefunnyon wrote:

@Killacammy wrote:

I have an update as well.  Havent moved the modem 6 feet apart yet but i noticed somehting interesting.  My wired speedtest results are under 300/9, yet when i speedtest off my phone on 5g, Im going 290/30.  Anyone have any idea how this is possible lol



@Killacammy Is your ethernet cable connected to port 1 of the modem? If it is, I suggest moving to ports 2, 3 or 4 (I suggest 2 first). I recently moved to port 2 on the modem and my speeds have been a bit more consistent.

 

Interms of your wifi limitation, it is most likely a WiFi chip limitation on the phone that you're experiencing which is why you can only achieve 290/30. 


No you guys arent understanding me.  Wired ethernet connection i am getting at the most a 10 or 11 mbps upload.  When i use 5g wifi, I am getting almost 30.

 im on gigabit but the fact my 5g is fast for upload than my wired ethernet makes no sense.


EDIT: for some reason my post got edited by a mod for violating terms lol

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dmbcanda
I Plan to Stick Around

The next thing that has to be done in my area is node congestion.  Went from 930mpbs down at 10am to 758 mpbs down at 9:30pm.   upload has also been cut from 41 to 19.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Patrick9591
I Plan to Stick Around

I am experiencing similar issues with what i believe could be node congestion. During the day ping/jitter are usually 10ms on average. During peak hours jitter/ping are constantly hitting 20+ ms. I am running the CODA-4582 in bridge mode to Asus RTN66u. I am using port number 2 on my CODA-4582 and it is 6 feet away from the router. I also encountered a weird issue where my speeds plumeted last night to less than 1 Mbps download and 3 Mbps upload. This was fixed by unplugging the modem for 10 seconds.

 

On 100u plan:

 

Download: 132.52 Mbps 

Upload: 2.30 Mbps 

Latency: 35ms

Jitter: 56ms

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

MJ11
I've Been Around

Dave,

Please include me in this Firmware Trial.

 

I have been experiencing speed issues since past 3 months.

 

I have the new Modem CODA-4582, I am on a Gigabit Internet service, but hardly getting over 50 Mbps.

 

Interestingly, different browsers, produce different speed test results, as well as different NIC's produce different speedtest results regardless of Wired or on WiFi, there is no stable speed one minute it is 50 Mbps, other minute it is down to 10 Mbps download speed, upload speed is always constant between the range of 30-40 Mbps.

 

I am using CODA in Gateway mode. My 2.4GHz wireless network is constantly droping out or freezing on the Modem/router. Jitter, Latency, Download speeds are from minute to minute different, fluctuating between 10% to 30% max, of the expected Gigabit service, i.e. I am experiencing below 70%-80% of the promised service.

 

Please help...

 

MJ

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi,

 

I've been having outages lasting anywhere from 5 to 30 minutes every night around 11 pm EST. If the first outage is a short one, it will usually cut multiple times throughout the hour.

I have called the service line multiple times to open tickets to promises that the techs will check them out over a span of 48 hours but nothing seemed to be resolved. I have switched to a new (CODA?) modem and it was fine for one day before the issue returned. 

What kind of problem is this that it occurs regularly at the same time every night?

What kind of information do I need to provide to have this issue fixed?

I live in a townhouse and I believe have a splitter for the coaxial cable for both floors. I have no idea where it originates from. If it is the issue, can it be replaced without ripping out the walls or anything?

 

Thanks

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

BigMac9000
I'm Here A Lot

I'm having a rebooting issue with the CODA-4582, as in the modem will reboot itself every once in a while. Now I don't know if this is a Hitron problem, because it was also happening with my CGNM-3552 and my CGN3ACR in a slightly different way where the modem would sort of shutdown the ethernet ports and WIFI would still work.  A workaround to this problem is that I put those modems in bridge mode and connected all my stuff to a router, and everything worked flawlessly.  I could right now plug in my router and bridge the modem to alleviate the current problem, but I want to use the CODA-4582 as my modem/router.  A little bit of digging into the docsis event page of the CODA-4582 reveals this:

 

1212/17/2016 15:02:3682000500criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
1312/17/2016 15:03:1582000400criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
1412/17/2016 15:03:1585010100errorTCS Fail on all Upstream Channels;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
1501/01/1970 00:00:0468000401warningToD request sent - No Response received;CM-MAC=EDITED;CMTS-MAC=EDITED:27;CM-QOS=1.1;CM-VER=3.1;
1612/17/2016 15:04:0290000000warningMIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
1712/17/2016 15:04:0884000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
1812/20/2016 01:12:1590000000warningMIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
 
 (FYI - EDITED all MAC fields for privacy reasons) (Also, not sure why 1970's date is in there)
Googling all of this seems to bring up some problems in the line coming into my apartment. I'm currently on firmware 2.0.10.13.  do I need a tech to come check the line or should I just save myself the hassle and plug in the router?  Or would the beta firmware correct this, which I doubt since this is a problem that returned from older modems.

EDIT: adding DOCSIS WAN:
 
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM6.8003538.605
2363000000256QAM2.8001038.605
3369000000256QAM2.6001138.983
4375000000256QAM2.6001238.605
5381000000256QAM2.6001338.983
6387000000256QAM3.0001438.605
7393000000256QAM3.0001538.605
8399000000256QAM3.5001638.983
9405000000256QAM3.7001738.983
10411000000256QAM4.1001838.605
11417000000256QAM4.4001938.983
12423000000256QAM4.2002038.605
13429000000256QAM4.4002138.983
14435000000256QAM4.8002238.605
15441000000256QAM4.6002338.605
16447000000256QAM4.0002438.605
17555000000256QAM5.4002538.605
18561000000256QAM4.6002638.605
19567000000256QAM5.0002738.605
20573000000256QAM6.1002838.605
21579000000256QAM6.9002938.983
22585000000256QAM6.2003038.605
23591000000256QAM6.1003138.983
24597000000256QAM6.5003238.983
25603000000256QAM6.9003340.366
26609000000256QAM6.9003438.605
27357000000256QAM3.000938.983
28621000000256QAM6.9003638.983
29633000000256QAM6.6003738.983
30639000000256QAM6.1003838.983
31645000000256QAM5.8003938.983
32651000000256QAM6.0004038.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM33.00016400000
238595746ATDMA - 64QAM34.50033200000
323700000ATDMA - 64QAM33.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Patrick9591 wrote:

I am experiencing similar issues with what i believe could be node congestion. During the day ping/jitter are usually 10ms on average. During peak hours jitter/ping are constantly hitting 20+ ms. I am running the CODA-4582 in bridge mode to Asus RTN66u. I am using port number 2 on my CODA-4582 and it is 6 feet away from the router. I also encountered a weird issue where my speeds plumeted last night to less than 1 Mbps download and 3 Mbps upload. This was fixed by unplugging the modem for 10 seconds.

 

On 100u plan:

 

Download: 132.52 Mbps 

Upload: 2.30 Mbps 

Latency: 35ms

Jitter: 56ms

 

 


Patrick, I'd like to have a look at your your modem but I do not believe I have your MAC address. If you could send me a private message with that information, I would appreciate.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@MJ11 wrote:

 

I am using CODA in Gateway mode. My 2.4GHz wireless network is constantly droping out or freezing on the Modem/router. Jitter, Latency, Download speeds are from minute to minute different, fluctuating between 10% to 30% max, of the expected Gigabit service, i.e. I am experiencing below 70%-80% of the promised service.

 

Please help...

 

MJ


@MJ11, would you be able to attempt the steps in this post

 

Also, I'd like to look at your modem more in details but I do not have your MAC address. Could you send that to me via private message.

 

Thanks

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@BigMac9000 wrote:

I'm having a rebooting issue with the CODA-4582, as in the modem will reboot itself every once in a while. Now I don't know if this is a Hitron problem, because it was also happening with my CGNM-3552 and my CGN3ACR in a slightly different way where the modem would sort of shutdown the ethernet ports and WIFI would still work. 


Patrick,

 

I had a quick look at your modem and I'd like to run a few more verifications with you. I will send you a private message with further instructions.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Alex4161
I'm a Reliable Contributor

@RogersDave I sent you a PM to add me to the new modem tests. I also have weird speed issues. Setting to 20 MHz wifi and avoiding port 1 helps. I suspect port 1 is an uplink port and could cause issues

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

hoob
I Plan to Stick Around

Updated speed test results for @RogersDave -- Overall I would say that the performance is "better" but still slightly off what I had with the 3552 modem

 

Note that the tests were made with recommendations enacted: move off port ; disable 2.4GHz channel

 

  • Date/Time: 20DEC 08h40
  • Modem mode: Gateway [MAC previously provided in PM]
  • Router brand/mode (if bridge mode):
  • Connection to modem/router: Ethernet Port 3 connection direct
  • Test server: http://speedcheck.rogers.com/en.html
  • Download speed: 598Mbps
  • Upload speed: 23Mbps
  • Latency: 6ms
  • Jitter: 5ms

Capture.JPG

 

In particular note that this is running a few different tests, most tended to be in the low 400s.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Coccino
I Plan to Stick Around

@MJ11 I hear you on that. I haven't seen anything 50Mbps downstream since upgrading the modem. I was never getting anything over 500Mbps on the previous modem but that was  still better than what I get now. And, nice to know that I am not the only o ne experiencing that sort of issue with the wireless. That is happening on my 2.4Ghz as well. 😞

 

@RogersDave And just a comment on the suggested option to stabilize speeds a bit, I need the 2.4 band in my house so I cannot disable that right now. I did try it briefly yesterday and it was not a significant change to the speeds. I have kept port one empty though. I'll keep an eye for your updates on these for now.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Coccino wrote:

@MJ11 I hear you on that. I haven't seen anything 50Mbps downstream since upgrading the modem. I was never getting anything over 500Mbps on the previous modem but that was  still better than what I get now. And, nice to know that I am not the only o ne experiencing that sort of issue with the wireless. That is happening on my 2.4Ghz as well. 😞

 

@RogersDave And just a comment on the suggested option to stabilize speeds a bit, I need the 2.4 band in my house so I cannot disable that right now. I did try it briefly yesterday and it was not a significant change to the speeds. I have kept port one empty though. I'll keep an eye for your updates on these for now.


Good morning Coccino,

 

I checked your modem and your uplink signal is slightly out of range which may contribute to your speed issues. This will require a technician visit to correct.

 

On the other hand, your modem doesn't appear to be impacted by the interference issue so disabling the 2.4 GHz wouldn't make much of a difference.

 

I ran a survey for wireless signals around you and it is a crowded environment. WiFi will never be great but it will improve with the next 2-3 firmwares that are in the works.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Killacammy
I Plan to Stick Around

@RogersDave have you noticed anything with mine?  The fact that I can only get 11mbps while wired vs 30 mbps via 5g makes absolutely  no sense to me and the speeds have yet to improve at all.  I have switched wires and still nothing.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

SimplePanda
I Plan to Stick Around

@RogersDave - Having done a bit of testing it appears this new modem still suffers from the IPSec performance issues of the previous devices.

 

Site A: Gigabit Ignite connection at my house (new Hitron D3.1 gateway in bridge mode to a Ubiquiti Networks EdgeRouter).

Site B: 100Mbps Beanfield connection (symmetric FTTP) behind a Juniper SRX.

 

Copying files from the office (Beanfield) to the house (Rogers):

 

If I copy something over SSH = 100Mbps (saturates the Beanfield upstream).

If I copy something over IPsec / UDP (NAT-T) = 25Mbps, maximum.

 

Previously the poor IPSec performance was IPv6 / ESP based (same 25Mbps speed limit).

 

Do you still think this is a Hitron firmware issue?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnyR
I Plan to Stick Around

@RogersDave Will the DOCSIS 3.1 rollout help with node congestion? I've been experiencing serious node congestion over the past year. Screenshots below are to my node.

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

soundwave80
I Plan to Stick Around
Since the weekend my speeds have gone back up to 300 mbps. I am fairly certain that this is the best I will get, whatever firmware I'm on now is what I want to stay at until official release for future firmware is released. With that said how do I opt out of testing beta firmware?