FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

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I've Been Around
Posts: 1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Dave,

Please include me in this Firmware Trial.

 

I have been experiencing speed issues since past 3 months.

 

I have the new Modem CODA-4582, I am on a Gigabit Internet service, but hardly getting over 50 Mbps.

 

Interestingly, different browsers, produce different speed test results, as well as different NIC's produce different speedtest results regardless of Wired or on WiFi, there is no stable speed one minute it is 50 Mbps, other minute it is down to 10 Mbps download speed, upload speed is always constant between the range of 30-40 Mbps.

 

I am using CODA in Gateway mode. My 2.4GHz wireless network is constantly droping out or freezing on the Modem/router. Jitter, Latency, Download speeds are from minute to minute different, fluctuating between 10% to 30% max, of the expected Gigabit service, i.e. I am experiencing below 70%-80% of the promised service.

 

Please help...

 

MJ

I've Been Around
Posts: 1

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Hi,

 

I've been having outages lasting anywhere from 5 to 30 minutes every night around 11 pm EST. If the first outage is a short one, it will usually cut multiple times throughout the hour.

I have called the service line multiple times to open tickets to promises that the techs will check them out over a span of 48 hours but nothing seemed to be resolved. I have switched to a new (CODA?) modem and it was fine for one day before the issue returned. 

What kind of problem is this that it occurs regularly at the same time every night?

What kind of information do I need to provide to have this issue fixed?

I live in a townhouse and I believe have a splitter for the coaxial cable for both floors. I have no idea where it originates from. If it is the issue, can it be replaced without ripping out the walls or anything?

 

Thanks

Highlighted
I'm Here A Lot
Posts: 7

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

I'm having a rebooting issue with the CODA-4582, as in the modem will reboot itself every once in a while. Now I don't know if this is a Hitron problem, because it was also happening with my CGNM-3552 and my CGN3ACR in a slightly different way where the modem would sort of shutdown the ethernet ports and WIFI would still work.  A workaround to this problem is that I put those modems in bridge mode and connected all my stuff to a router, and everything worked flawlessly.  I could right now plug in my router and bridge the modem to alleviate the current problem, but I want to use the CODA-4582 as my modem/router.  A little bit of digging into the docsis event page of the CODA-4582 reveals this:

 

1212/17/2016 15:02:3682000500criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
1312/17/2016 15:03:1582000400criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
1412/17/2016 15:03:1585010100errorTCS Fail on all Upstream Channels;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
1501/01/1970 00:00:0468000401warningToD request sent - No Response received;CM-MAC=EDITED;CMTS-MAC=EDITED:27;CM-QOS=1.1;CM-VER=3.1;
1612/17/2016 15:04:0290000000warningMIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
1712/17/2016 15:04:0884000500criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
1812/20/2016 01:12:1590000000warningMIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
 
 (FYI - EDITED all MAC fields for privacy reasons) (Also, not sure why 1970's date is in there)
Googling all of this seems to bring up some problems in the line coming into my apartment. I'm currently on firmware 2.0.10.13.  do I need a tech to come check the line or should I just save myself the hassle and plug in the router?  Or would the beta firmware correct this, which I doubt since this is a problem that returned from older modems.

EDIT: adding DOCSIS WAN:
 
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1615000000256QAM6.8003538.605
2363000000256QAM2.8001038.605
3369000000256QAM2.6001138.983
4375000000256QAM2.6001238.605
5381000000256QAM2.6001338.983
6387000000256QAM3.0001438.605
7393000000256QAM3.0001538.605
8399000000256QAM3.5001638.983
9405000000256QAM3.7001738.983
10411000000256QAM4.1001838.605
11417000000256QAM4.4001938.983
12423000000256QAM4.2002038.605
13429000000256QAM4.4002138.983
14435000000256QAM4.8002238.605
15441000000256QAM4.6002338.605
16447000000256QAM4.0002438.605
17555000000256QAM5.4002538.605
18561000000256QAM4.6002638.605
19567000000256QAM5.0002738.605
20573000000256QAM6.1002838.605
21579000000256QAM6.9002938.983
22585000000256QAM6.2003038.605
23591000000256QAM6.1003138.983
24597000000256QAM6.5003238.983
25603000000256QAM6.9003340.366
26609000000256QAM6.9003438.605
27357000000256QAM3.000938.983
28621000000256QAM6.9003638.983
29633000000256QAM6.6003738.983
30639000000256QAM6.1003838.983
31645000000256QAM5.8003938.983
32651000000256QAM6.0004038.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM33.00016400000
238595746ATDMA - 64QAM34.50033200000
323700000ATDMA - 64QAM33.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Patrick9591 wrote:

I am experiencing similar issues with what i believe could be node congestion. During the day ping/jitter are usually 10ms on average. During peak hours jitter/ping are constantly hitting 20+ ms. I am running the CODA-4582 in bridge mode to Asus RTN66u. I am using port number 2 on my CODA-4582 and it is 6 feet away from the router. I also encountered a weird issue where my speeds plumeted last night to less than 1 Mbps download and 3 Mbps upload. This was fixed by unplugging the modem for 10 seconds.

 

On 100u plan:

 

Download: 132.52 Mbps 

Upload: 2.30 Mbps 

Latency: 35ms

Jitter: 56ms

 

 


Patrick, I'd like to have a look at your your modem but I do not believe I have your MAC address. If you could send me a private message with that information, I would appreciate.

 

Dave

Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@MJ11 wrote:

 

I am using CODA in Gateway mode. My 2.4GHz wireless network is constantly droping out or freezing on the Modem/router. Jitter, Latency, Download speeds are from minute to minute different, fluctuating between 10% to 30% max, of the expected Gigabit service, i.e. I am experiencing below 70%-80% of the promised service.

 

Please help...

 

MJ


@MJ11, would you be able to attempt the steps in this post

 

Also, I'd like to look at your modem more in details but I do not have your MAC address. Could you send that to me via private message.

 

Thanks

 

Dave

Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@BigMac9000 wrote:

I'm having a rebooting issue with the CODA-4582, as in the modem will reboot itself every once in a while. Now I don't know if this is a Hitron problem, because it was also happening with my CGNM-3552 and my CGN3ACR in a slightly different way where the modem would sort of shutdown the ethernet ports and WIFI would still work. 


Patrick,

 

I had a quick look at your modem and I'd like to run a few more verifications with you. I will send you a private message with further instructions.

 

Dave

I'm a Reliable Contributor
Posts: 338

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@RogersDave I sent you a PM to add me to the new modem tests. I also have weird speed issues. Setting to 20 MHz wifi and avoiding port 1 helps. I suspect port 1 is an uplink port and could cause issues

I Plan to Stick Around
Posts: 15

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Updated speed test results for @RogersDave -- Overall I would say that the performance is "better" but still slightly off what I had with the 3552 modem

 

Note that the tests were made with recommendations enacted: move off port ; disable 2.4GHz channel

 

  • Date/Time: 20DEC 08h40
  • Modem mode: Gateway [MAC previously provided in PM]
  • Router brand/mode (if bridge mode):
  • Connection to modem/router: Ethernet Port 3 connection direct
  • Test server: http://speedcheck.rogers.com/en.html
  • Download speed: 598Mbps
  • Upload speed: 23Mbps
  • Latency: 6ms
  • Jitter: 5ms

Capture.JPG

 

In particular note that this is running a few different tests, most tended to be in the low 400s.

I Plan to Stick Around
Posts: 9

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@MJ11 I hear you on that. I haven't seen anything 50Mbps downstream since upgrading the modem. I was never getting anything over 500Mbps on the previous modem but that was  still better than what I get now. And, nice to know that I am not the only o ne experiencing that sort of issue with the wireless. That is happening on my 2.4Ghz as well. Smiley Sad

 

@RogersDave And just a comment on the suggested option to stabilize speeds a bit, I need the 2.4 band in my house so I cannot disable that right now. I did try it briefly yesterday and it was not a significant change to the speeds. I have kept port one empty though. I'll keep an eye for your updates on these for now.

Network Architect
Network Architect
Posts: 611

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@Coccino wrote:

@MJ11 I hear you on that. I haven't seen anything 50Mbps downstream since upgrading the modem. I was never getting anything over 500Mbps on the previous modem but that was  still better than what I get now. And, nice to know that I am not the only o ne experiencing that sort of issue with the wireless. That is happening on my 2.4Ghz as well. Smiley Sad

 

@RogersDave And just a comment on the suggested option to stabilize speeds a bit, I need the 2.4 band in my house so I cannot disable that right now. I did try it briefly yesterday and it was not a significant change to the speeds. I have kept port one empty though. I'll keep an eye for your updates on these for now.


Good morning Coccino,

 

I checked your modem and your uplink signal is slightly out of range which may contribute to your speed issues. This will require a technician visit to correct.

 

On the other hand, your modem doesn't appear to be impacted by the interference issue so disabling the 2.4 GHz wouldn't make much of a difference.

 

I ran a survey for wireless signals around you and it is a crowded environment. WiFi will never be great but it will improve with the next 2-3 firmwares that are in the works.

 

Dave