FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[Jeffj]

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@Killacammy wrote:

I have an update as well.  Havent moved the modem 6 feet apart yet but i noticed somehting interesting.  My wired speedtest results are under 300/9, yet when i speedtest off my phone on 5g, Im going 290/30.  Anyone have any idea how this is possible lol

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Speed test on yout device chooses a server according to your GPS location and ping where on a pc it chooses one via your ip location and ping. afaik. so that could be why some variance. also wireless AC can achieve those speeds n problems, if that was the aspect you were surprised about. 

However with that said if you are on a gigbit package both those tests are poor 😞 however i wouldnt be concerned about the wireless speed its pretty much probably achieving the max speed your mobile wifi chip and antenna setup can handle. 

[andrew8]

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@lethalsniper wrote:
@RogersDave not everybody yet has the new modem so what's going on with the cgn3acsmr when is the new firmware going to start being rolled out I'm still getting slower upload since .27 firmware and it's been over 2 months now and still no solution on this

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I'm seeing slow uploads as well on that firmware. Is this a known issue? Went through a few pages of this thread but couldn't find anything. 

[RyzenFX]

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@Killacammy wrote:

I have an update as well.  Havent moved the modem 6 feet apart yet but i noticed somehting interesting.  My wired speedtest results are under 300/9, yet when i speedtest off my phone on 5g, Im going 290/30.  Anyone have any idea how this is possible lol

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@Killacammy Is your ethernet cable connected to port 1 of the modem? If it is, I suggest moving to ports 2, 3 or 4 (I suggest 2 first). I recently moved to port 2 on the modem and my speeds have been a bit more consistent.

Interms of your wifi limitation, it is most likely a WiFi chip limitation on the phone that you're experiencing which is why you can only achieve 290/30. 

[lethalsniper]

Yes it's a known issue @RogersDave is trying to get this resolved

[Killacammy]

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@eddiethefunnyon wrote:

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@Killacammy wrote:

I have an update as well.  Havent moved the modem 6 feet apart yet but i noticed somehting interesting.  My wired speedtest results are under 300/9, yet when i speedtest off my phone on 5g, Im going 290/30.  Anyone have any idea how this is possible lol

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@Killacammy Is your ethernet cable connected to port 1 of the modem? If it is, I suggest moving to ports 2, 3 or 4 (I suggest 2 first). I recently moved to port 2 on the modem and my speeds have been a bit more consistent.

Interms of your wifi limitation, it is most likely a WiFi chip limitation on the phone that you're experiencing which is why you can only achieve 290/30. 

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No you guys arent understanding me.  Wired ethernet connection i am getting at the most a 10 or 11 mbps upload.  When i use 5g wifi, I am getting almost 30.

 im on gigabit but the fact my 5g is fast for upload than my wired ethernet makes no sense.


EDIT: for some reason my post got edited by a mod for violating terms lol

[dmbcanda]

The next thing that has to be done in my area is node congestion.  Went from 930mpbs down at 10am to 758 mpbs down at 9:30pm.   upload has also been cut from 41 to 19.

[Patrick9591]

I am experiencing similar issues with what i believe could be node congestion. During the day ping/jitter are usually 10ms on average. During peak hours jitter/ping are constantly hitting 20+ ms. I am running the CODA-4582 in bridge mode to Asus RTN66u. I am using port number 2 on my CODA-4582 and it is 6 feet away from the router. I also encountered a weird issue where my speeds plumeted last night to less than 1 Mbps download and 3 Mbps upload. This was fixed by unplugging the modem for 10 seconds.

On 100u plan:

Download: 132.52 Mbps 

Upload: 2.30 Mbps 

Latency: 35ms

Jitter: 56ms

[MJ11]

Dave,

Please include me in this Firmware Trial.

I have been experiencing speed issues since past 3 months.

I have the new Modem CODA-4582, I am on a Gigabit Internet service, but hardly getting over 50 Mbps.

Interestingly, different browsers, produce different speed test results, as well as different NIC's produce different speedtest results regardless of Wired or on WiFi, there is no stable speed one minute it is 50 Mbps, other minute it is down to 10 Mbps download speed, upload speed is always constant between the range of 30-40 Mbps.

I am using CODA in Gateway mode. My 2.4GHz wireless network is constantly droping out or freezing on the Modem/router. Jitter, Latency, Download speeds are from minute to minute different, fluctuating between 10% to 30% max, of the expected Gigabit service, i.e. I am experiencing below 70%-80% of the promised service.

Please help...

MJ

[Melyosy]

Hi,

I've been having outages lasting anywhere from 5 to 30 minutes every night around 11 pm EST. If the first outage is a short one, it will usually cut multiple times throughout the hour.

I have called the service line multiple times to open tickets to promises that the techs will check them out over a span of 48 hours but nothing seemed to be resolved. I have switched to a new (CODA?) modem and it was fine for one day before the issue returned. 

What kind of problem is this that it occurs regularly at the same time every night?

What kind of information do I need to provide to have this issue fixed?

I live in a townhouse and I believe have a splitter for the coaxial cable for both floors. I have no idea where it originates from. If it is the issue, can it be replaced without ripping out the walls or anything?

Thanks

[BigMac9000]

I'm having a rebooting issue with the CODA-4582, as in the modem will reboot itself every once in a while. Now I don't know if this is a Hitron problem, because it was also happening with my CGNM-3552 and my CGN3ACR in a slightly different way where the modem would sort of shutdown the ethernet ports and WIFI would still work.  A workaround to this problem is that I put those modems in bridge mode and connected all my stuff to a router, and everything worked flawlessly.  I could right now plug in my router and bridge the modem to alleviate the current problem, but I want to use the CODA-4582 as my modem/router.  A little bit of digging into the docsis event page of the CODA-4582 reveals this:

12	12/17/2016 15:02:36	82000500	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
13	12/17/2016 15:03:15	82000400	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
14	12/17/2016 15:03:15	85010100	error	TCS Fail on all Upstream Channels;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
15	01/01/1970 00:00:04	68000401	warning	ToD request sent - No Response received;CM-MAC=EDITED;CMTS-MAC=EDITED:27;CM-QOS=1.1;CM-VER=3.1;
16	12/17/2016 15:04:02	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
17	12/17/2016 15:04:08	84000500	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;
18	12/20/2016 01:12:15	90000000	warning	MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=EDITED;CMTS-MAC=EDITED;CM-QOS=1.1;CM-VER=3.1;

 (FYI - EDITED all MAC fields for privacy reasons) (Also, not sure why 1970's date is in there)
Googling all of this seems to bring up some problems in the line coming into my apartment. I'm currently on firmware 2.0.10.13.  do I need a tech to come check the line or should I just save myself the hassle and plug in the router?  Or would the beta firmware correct this, which I doubt since this is a problem that returned from older modems.

EDIT: adding DOCSIS WAN:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	6.800	35	38.605
2	363000000	256QAM	2.800	10	38.605
3	369000000	256QAM	2.600	11	38.983
4	375000000	256QAM	2.600	12	38.605
5	381000000	256QAM	2.600	13	38.983
6	387000000	256QAM	3.000	14	38.605
7	393000000	256QAM	3.000	15	38.605
8	399000000	256QAM	3.500	16	38.983
9	405000000	256QAM	3.700	17	38.983
10	411000000	256QAM	4.100	18	38.605
11	417000000	256QAM	4.400	19	38.983
12	423000000	256QAM	4.200	20	38.605
13	429000000	256QAM	4.400	21	38.983
14	435000000	256QAM	4.800	22	38.605
15	441000000	256QAM	4.600	23	38.605
16	447000000	256QAM	4.000	24	38.605
17	555000000	256QAM	5.400	25	38.605
18	561000000	256QAM	4.600	26	38.605
19	567000000	256QAM	5.000	27	38.605
20	573000000	256QAM	6.100	28	38.605
21	579000000	256QAM	6.900	29	38.983
22	585000000	256QAM	6.200	30	38.605
23	591000000	256QAM	6.100	31	38.983
24	597000000	256QAM	6.500	32	38.983
25	603000000	256QAM	6.900	33	40.366
26	609000000	256QAM	6.900	34	38.605
27	357000000	256QAM	3.000	9	38.983
28	621000000	256QAM	6.900	36	38.983
29	633000000	256QAM	6.600	37	38.983
30	639000000	256QAM	6.100	38	38.983
31	645000000	256QAM	5.800	39	38.983
32	651000000	256QAM	6.000	40	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	33.000	1	6400000
2	38595746	ATDMA - 64QAM	34.500	3	3200000
3	23700000	ATDMA - 64QAM	33.000	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[RogersDave]

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@Patrick9591 wrote:

I am experiencing similar issues with what i believe could be node congestion. During the day ping/jitter are usually 10ms on average. During peak hours jitter/ping are constantly hitting 20+ ms. I am running the CODA-4582 in bridge mode to Asus RTN66u. I am using port number 2 on my CODA-4582 and it is 6 feet away from the router. I also encountered a weird issue where my speeds plumeted last night to less than 1 Mbps download and 3 Mbps upload. This was fixed by unplugging the modem for 10 seconds.

On 100u plan:

Download: 132.52 Mbps 

Upload: 2.30 Mbps 

Latency: 35ms

Jitter: 56ms

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Patrick, I'd like to have a look at your your modem but I do not believe I have your MAC address. If you could send me a private message with that information, I would appreciate.

Dave

[RogersDave]

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@MJ11 wrote:

I am using CODA in Gateway mode. My 2.4GHz wireless network is constantly droping out or freezing on the Modem/router. Jitter, Latency, Download speeds are from minute to minute different, fluctuating between 10% to 30% max, of the expected Gigabit service, i.e. I am experiencing below 70%-80% of the promised service.

Please help...

MJ

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@MJ11, would you be able to attempt the steps in this post

Also, I'd like to look at your modem more in details but I do not have your MAC address. Could you send that to me via private message.

Thanks

Dave

[RogersDave]

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@BigMac9000 wrote:

I'm having a rebooting issue with the CODA-4582, as in the modem will reboot itself every once in a while. Now I don't know if this is a Hitron problem, because it was also happening with my CGNM-3552 and my CGN3ACR in a slightly different way where the modem would sort of shutdown the ethernet ports and WIFI would still work. 

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Patrick,

I had a quick look at your modem and I'd like to run a few more verifications with you. I will send you a private message with further instructions.

Dave

[Alex4161]

@RogersDave I sent you a PM to add me to the new modem tests. I also have weird speed issues. Setting to 20 MHz wifi and avoiding port 1 helps. I suspect port 1 is an uplink port and could cause issues

[hoob]

Updated speed test results for @RogersDave -- Overall I would say that the performance is "better" but still slightly off what I had with the 3552 modem

Note that the tests were made with recommendations enacted: move off port ; disable 2.4GHz channel

• Date/Time: 20DEC 08h40
• Modem mode: Gateway [MAC previously provided in PM]
• Router brand/mode (if bridge mode):
• Connection to modem/router: Ethernet Port 3 connection direct
• Test server: http://speedcheck.rogers.com/en.html
• Download speed: 598Mbps
  
• Upload speed: 23Mbps
  
• Latency: 6ms
• Jitter: 5ms

In particular note that this is running a few different tests, most tended to be in the low 400s.

[Coccino]

@MJ11 I hear you on that. I haven't seen anything 50Mbps downstream since upgrading the modem. I was never getting anything over 500Mbps on the previous modem but that was  still better than what I get now. And, nice to know that I am not the only o ne experiencing that sort of issue with the wireless. That is happening on my 2.4Ghz as well. 😞

@RogersDave And just a comment on the suggested option to stabilize speeds a bit, I need the 2.4 band in my house so I cannot disable that right now. I did try it briefly yesterday and it was not a significant change to the speeds. I have kept port one empty though. I'll keep an eye for your updates on these for now.

[RogersDave]

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@Coccino wrote:

@MJ11 I hear you on that. I haven't seen anything 50Mbps downstream since upgrading the modem. I was never getting anything over 500Mbps on the previous modem but that was  still better than what I get now. And, nice to know that I am not the only o ne experiencing that sort of issue with the wireless. That is happening on my 2.4Ghz as well. 😞

@RogersDave And just a comment on the suggested option to stabilize speeds a bit, I need the 2.4 band in my house so I cannot disable that right now. I did try it briefly yesterday and it was not a significant change to the speeds. I have kept port one empty though. I'll keep an eye for your updates on these for now.

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Good morning Coccino,

I checked your modem and your uplink signal is slightly out of range which may contribute to your speed issues. This will require a technician visit to correct.

On the other hand, your modem doesn't appear to be impacted by the interference issue so disabling the 2.4 GHz wouldn't make much of a difference.

I ran a survey for wireless signals around you and it is a crowded environment. WiFi will never be great but it will improve with the next 2-3 firmwares that are in the works.

Dave

[Killacammy]

@RogersDave have you noticed anything with mine?  The fact that I can only get 11mbps while wired vs 30 mbps via 5g makes absolutely  no sense to me and the speeds have yet to improve at all.  I have switched wires and still nothing.

[SimplePanda]

@RogersDave - Having done a bit of testing it appears this new modem still suffers from the IPSec performance issues of the previous devices.

Site A: Gigabit Ignite connection at my house (new Hitron D3.1 gateway in bridge mode to a Ubiquiti Networks EdgeRouter).

Site B: 100Mbps Beanfield connection (symmetric FTTP) behind a Juniper SRX.

Copying files from the office (Beanfield) to the house (Rogers):

If I copy something over SSH = 100Mbps (saturates the Beanfield upstream).

If I copy something over IPsec / UDP (NAT-T) = 25Mbps, maximum.

Previously the poor IPSec performance was IPv6 / ESP based (same 25Mbps speed limit).

Do you still think this is a Hitron firmware issue?

[JohnyR]

@RogersDave Will the DOCSIS 3.1 rollout help with node congestion? I've been experiencing serious node congestion over the past year. Screenshots below are to my node.

[soundwave80]

Since the weekend my speeds have gone back up to 300 mbps. I am fairly certain that this is the best I will get, whatever firmware I'm on now is what I want to stay at until official release for future firmware is released. With that said how do I opt out of testing beta firmware?