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FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hello Community,

 

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

 

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio@RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thank you for your continued feedback and support.

4,921 REPLIES 4,921

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

usamaa
I've been here awhile

@JohnBeaudin Thank you will PM @RogersDave.

 

The CGNM-3552 does not get the .27 firmware unfortunately.

 

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

only the ACR ACSMR 

 

but he can still message dave and see if it's coming for the 3552.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Please read the first page of this post to see which firmwares we are testing for each modem model and follow the instructions there if you wish to sign up for the most recent firmware trial.

 

Do not message Dave directly for firmware pushes. You must reach out to us @CommunityHelps to sign up.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Please read the first page of this post to see which firmwares we are testing for each modem model and follow the instructions there if you wish to sign up for the most recent firmware trial.

 

Do not message Dave directly for firmware pushes. You must reach out to us @CommunityHelps to sign up.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

JohnBeaudin
I'm a senior contributor

I want to share a positive experience in regards to gaming latency.

 

I play CSGO and Dota2 since forever.

 

The best Ping I ever had in the closest server in CSGO was 52, I check my ping often and 52 was the best ping I ever had in a math since 2012 ( when the game was released). but often I was getting 70-80.

 

Now last night, I played a whole match ( 45mins) with a ping of 40 and it was stable never fluctuating or anything.

 

For the first time in my life , I played with a ping of 40 on a competitive shooter using Rogers.

 

This is a huge step in the right direction!

 

Thank you @RogersDave  and please keep working torwarding improving latency for ipv4 and UDP! You are doing an amazing job and we haven't seen the best yet.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

azar1
I plan to stick around

My CGN3552 on .22 seems to be restarting quite frequently and randomly through out the day.

 

Internet shuts off, followed by the modem restarting, and takes about 3-4 minutes until all services are back up and running.

 

Is there anything I can post which might show the cause of this? I remember reading something in the earlier pages about the noise level possibly being too high which causes the modem to restart?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

@azar1,

 

I checked your signal and noise levels and everything is within specification.

 

Make sure that your modem has sufficient air flow around it so that it doesn't overheat. If the problem persists, it may be a defective modem and you could have it replaced.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

alback
I plan to stick around

I have .27 loaded, still having dropouts in bridge mode.  This has been going on since firmware .20.

I also really dislike the new Rocket modem, looks like it should be on a toy shelf.  Much preferred the black box.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

alback
I plan to stick around
I am also finding that when I have the dropout, to unplug the Hitron doesn't fix the dropout. Instead it is when I unplug my Dlink modem that the Internet connection resumes.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial


@alback wrote:
I am also finding that when I have the dropout, to unplug the Hitron doesn't fix the dropout. Instead it is when I unplug my Dlink modem that the Internet connection resumes.

Alback,

 

I just had a look at your signal levels and modem logs. Everything looks perfectly normal on that front.

 

What model of D-Link do you have and does it have proper airflow around it. Some D-Link routers have been known to do that when they overheat. If you need to restart the D-Link to restore service, there is a good chance that the problem lies on that side, possibly also a defective router.

 

Dave

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

alback
I plan to stick around
My D-Link is 855L - using WAN to bridge setting on Hitron.
It has lots of airflow and never feels warm.
Internet light remains on - 99% of the time. Often light appears on, yet connection slows from 130Mb down to 0.47Mb - using speedtest.
Issues started 2 weeks ago, Rogers recommended changing modem after we tried a direct Gateway connection. I have also setup gateway connections and also had the same drop connection speed issues.

Hope this helps.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

dani190
I'm here a lot

So I have signed up for the beta firmware test also.

Looking forward to testing .27 on CGN3ACSMR.

 

Hopefully I will start to see some improvement and wont need to move to Bell like some others have done here. 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Triple_Helix
I plan to stick around

@RogersDave Upload is a little better ATM but no where near 20 or 21. Do you think my signal is to strong? I have an -3db line choke do you think that would help? I think that's what you call it between the cable line and the Modem?

 

 

2016-11-10_20-45-26.png

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1621000000256QAM9.4003638.983
2609000000256QAM9.2003438.605
3615000000256QAM9.3003540.366
4603000000256QAM8.5003338.983
5633000000256QAM8.8003738.983
6639000000256QAM8.0003838.605
7645000000256QAM7.3003938.983
8651000000256QAM7.4004038.605
9657000000256QAM8.1004137.636
10663000000256QAM9.4004238.605
11669000000256QAM10.0004338.605
12675000000256QAM10.5004438.605
13681000000256QAM10.6004538.605
14687000000256QAM10.7004638.605
15693000000256QAM11.1004737.356
16699000000256QAM9.9004837.356
17705000000256QAM10.5004937.636
18711000000256QAM10.6005036.610
19717000000256QAM11.1005136.610
20723000000256QAM11.4005237.356
21825000000256QAM10.6005336.610
22831000000256QAM11.8005437.356
23837000000256QAM11.5005537.356
24843000000256QAM10.9005637.356
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM   47.25026400000
230596000ATDMA - 64QAM   47.50016400000
310000036ATDMA - 64QAM   53.250---6400000

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

So far performance has been much better on .27, way less spikes and the connection seems to be much more stable.

 

 

Did you guys say its best practice to reset the modem to factory defaults after a new firmware push?

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

TFM_Jeff
I plan to stick around

This is my first time updating to a trial version, so I just wanted to know if requesting it locks me in for all future trials, or just this one (4.5.8.27)? I only want to participate in this one as people are reporting greater ping results.

 

As for what I've seen so far, after following all the necessary steps of factor resetting the modem, the ping results are exactly the same as before the update.

 

Pinged: google.ca

Sent: 500

Received: 493

Lost: 7

Min: 12ms

Max: 581ms

Avg: 30ms

 

As well as poor ping results, for the past week or so (after a few weeks of below 50Mbps download speeds), my upload speed has taken a dive below 5Mbps. I'm on the 250/20 package.

 

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

nigelncwong
I plan to stick around

Not good.  got updated to 4.5.8.27

 

Chromecast issues came back.

 

Not cool.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Try this:

 

1.  Run a factory reset on the modem and reset the parameters after it completes the reboot.  When you have reset all of the various parameters and saved the changes, reboot the modem. 

 

2.  Restart both the chromecast and the casting device when the modem has completed the reboot.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Makaveli99
I plan to stick around

@TFM_Jeff wrote:

This is my first time updating to a trial version, so I just wanted to know if requesting it locks me in for all future trials, or just this one (4.5.8.27)? I only want to participate in this one as people are reporting greater ping results.

 

As for what I've seen so far, after following all the necessary steps of factor resetting the modem, the ping results are exactly the same as before the update.

 

Pinged: google.ca

Sent: 500

Received: 493

Lost: 7

Min: 12ms

Max: 581ms

Avg: 30ms

 

As well as poor ping results, for the past week or so (after a few weeks of below 50Mbps download speeds), my upload speed has taken a dive below 5Mbps. I'm on the 250/20 package.

 


Can you post a screen shot of your modem stats from the docsis provisioning tab.

 

The fact that you are getting 84/3 on the 250/20 package leads me to believe the issue may not be the modem at all could be the line.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

So it seems like performance is up and down.

 

At first it seemed to be way better but now my jitter seems to be just as bad.

What do you guys think?

ping.pngpingplot.png'

Also it does not look like I can ping the CMTS from my location but I may be doing it wrong.

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

TFM_Jeff
I plan to stick around

I forgot to mention that my netbook only has a 100Mbps network card, so the 80Mbps download is somewhat normal. I usually get anywhere from 80 - 95 download. The upload is usually 20 - 25, however as of about two weeks ago it struggles to hit 5Mbps. Like I said, several weeks ago, up until about two weeks ago, the download was struggling to hit 50Mbps. That went back to "normal" and now the upload is struggling.

 

What is interesting, though, is that running a speed test on www.fast.com on my PS4 results in about a 75 - 90 download. It should hit 250Mbps on the PS4.

 

Here's what my provisioning stats and downstream/upstream levels are:

 

DOCSIS Provisioning.pngDOCSIS WAN.png

Re: FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

Double_K
I'm a reliable contributor

@RogersDave do you mind updating the first post's Known Issues with the TCP & UDP Latency issues that are still to be fixed?  4.5.8.25 says "Latency Improvements" but that probably needs to be qualified as "ICMP Latency Improvements".

 

These TCP & UDP latency issues are why I had to go back to a Cisco 3825 modem, and will exchange my modem when these latency issues are resolved (have a VoIP solution that suffered significant jitter on the CGN3ACSMR on production 4.5.8.22, but works great on the 3825).