@soundwave80 there are a couple of reasons for seeing that:
1. The ports on the devices, including the router only support 100 Mb/s max. If you connect everything thru the router, then the router WAN port might only support 100 Mb/s. There are new routers on the market, with gigabit wifi capability that only have 100 Mb/s ports installed. Makes no sense what so ever, unless you don't care about high speed internet access.
2. The ethernet cables that you are using only support 100 Mb/s or are damaged in some fashion and as a result only supports 100 Mb/s. There are probably a good number of people who have "Fast Ethernet" cables kicking around. They only support 100 Mb/s. They may have been fast at one time, but not any more. You might have to replace a couple of cables.
Has anyone been experiencing ping jitter recently? When I first got the .27 firmware, my average jitter was around 6ms. Now it's been 10ms at its lowest, sometimes going as high as 40ms. One day it was a solid 50ms, and when I restarted my modem it went down to 15ms. Since I do online gaming, it's very very noticable when my ping starts to vary by such large numbers. I'm not sure if it's the result of the firmware, my modem, or something else.
Here are some pictures of various ping tests:
Hello Community!
It has been a few days since I provided updates and there was a lot of question. This will therefore be an overall post, trying to answer as many questions as possible.
Although I haven't responded live to messages, I have been reading them all and have been active in the background. We take your feedback very seriously and are making every possible effort to make the Rogers High-Speed Internet service, the absolute best for all of you.
@TFM_Jeff wrote:This is my first time updating to a trial version, so I just wanted to know if requesting it locks me in for all future trials, or just this one (4.5.8.27)? I only want to participate in this one as people are reporting greater ping results.
Once you register for the trial, you will automatically receive the latest firmware version available for testing. You can always send a message to @CommunityHelps if you want to stop participation in this trial and your modem will be put back on the current production firmware. That being said, I am quite flexible in testing various configurations. If when upgrading to a newer version you uncover issues, I can temporarily revert the changes to your modem until we resolve the problem. I have worked with some users in this community where I upgraded and downgraded their modem multiple times in the same day to test various features and I'm always available for that.
@Double_K wrote:@RogersDave do you mind updating the first post's Known Issues with the TCP & UDP Latency issues that are still to be fixed? 4.5.8.25 says "Latency Improvements" but that probably needs to be qualified as "ICMP Latency Improvements".
I will in a few minutes.
@dani190 wrote:So the Cisco 3825 does not see the same problems for you? Can anyone else confirm this is the case?
Any reason we wouldn't all use that?
The Cisco DPC3825 is an 8x4 modem built with a different chipset. It is true that it is not affected by the same latency issues as the Intel Puma 6 chipset but your speeds will be significantly lower with this modem.
It is also not a modem that we carry in stock anymore so it may be hard to find.
@eddiethefunnyon wrote:After a couple of weeks on 4.5.8.27, I noticed that I'm affected by the upload speed bug which also causes my ping in games to rise to 50ms and sometimes to 110ms at max. When the bug occurs, I get upload speeds lower than 10mbps (around 7-9.5mbps) and increased jitter when I run the rogers speed test.
I suspect based on your description of the problem that what you are experiencing is not an issue with the modem itself but likely some localized congestion on the uplink. I assume that the spike in latency manifest itself in peak hours (6PM to 11PM)? If it's the case and it clears itself after, it's likely what is causing latency spikes during peak-hours.
@lethalsniper wrote:
Same here since .27 upload been higher and also noticed pings are higher I would also like to know when will this issue be fixed
Are your latency results higher since you moved to firmware 4.5.8.27? If so, you would be the first user to report this behavior and we should perform further testing. If you want, I can downgrade your modem back to 4.5.8.22 to compare.
@JohnBeaudin wrote:
I can't wait to see what's coming next as well!
Christmas gift I hope from @RogersDave 😉
I can't provide all the details yet but yes I'm hoping for a Christmas gift for all the work done with this community. We are still working with Hitron on addressing some of the reported issues and making further improvements to the latency. We are also working on a new modem in the coming weeks but more on that later 🙂
Dave
@lethalsniper Rogers will not allow that modem to be used for 250/20. If you want to use it, you will have to step down to 100/10 or less. I suspect that its less.
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