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Bridged Hitron Modem - Asus Router Goes Offline Randomly

I have a high end asus router and a Rogers Hitron modem (in bridge mode). My asus every few nights will randomly go down (wired and wireless). Only way to get the router back up and running is to unplug the Hitron and router.Any suggestions on what t...

Klempford by I plan to stick around
  • 2728 Views
  • 21 replies
  • 0 likes

XB7 issues connecting to websites (wifi and ethernet)

Hello,  I recently switched to Ignite internet (hardware: CGM4331COM).  I'm experiencing an issue on my phones and laptops, via wifi and ethernet.  The issue is that some websites (including rogers.com) time out (err_address_unreachable) when trying...

Syrous_PL by I'm here a lot
  • 1349 Views
  • 4 replies
  • 0 likes

Resolved! Delete old cellphone from Rogers home network

I replaced my Samsung S9 cellphone, but it still appears as a "connected device" on my Rogers home network (Gateway modem).  Using the Ignite WiFi Hub app on my new cellphone, I tried to remove the old one from my network, but I could not find the se...

hunterpiper by I plan to stick around
  • 705 Views
  • 1 replies
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Anyone having issues with IoT devices after the weekend?

I have a smart AC unit and it was working just fine until the weekend. I have the ignite modem and I suspect there was a firmware update over the weekend as I had to reboot a few times. The AC unit was working fine where I could control it from my ph...

1.5 Gbps upgrade, still on non-ignite tv/modem/phone

Its an older hitron white modem, 1Gbps ports. Is there any way to get the higher speeds and keep our tv, modem and phone how it is without "upgrading" aka downgrading to ignite tv? Is there any workaround to this issue just to get 2.5 Gbps ports on m...

Smols by I plan to stick around
  • 874 Views
  • 3 replies
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Issue with Wi-Fi

Hi Rogers team,Very pathetic and concerning service. This is Abhijit. My internet was started on 12th Feb as part of bulk plan but stopped working since last 4 days. I have reached out to 10-12 different service technicians and had 1 visit. Every tim...

Resolved! When the Rogers ignite modem restarts (bridged) computer internet issues

Hello! I have a bridged Ignite router for internet service and I use an ASUS router. When the modem is turned of and turned on again, my windows computer never thinks it has lost internet, and when the modem is back on and connected all services fail...

Qubit by I plan to stick around
  • 1644 Views
  • 6 replies
  • 0 likes

Exchange Server blocked only when on Rogers and my laptop.

Hi  I am trying to connect to my company's exchange/outlook server on my laptop, but I cannot. I am on Roger Ignite residential. -It works fine when on VPN or any other wifi network. I can connect, receive, send emails on outlook. -It works fine when...

carb0 by I've been here awhile
  • 1297 Views
  • 6 replies
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Can XB8 modem be used without fiber connection?

Currently have XB6 with non-fiber, coming into the house with a 500mbps ignite plan. Wondering if the XB8 is compatible, even though I DON'T have that secondary box converting the fiber line coming into my house to a coaxial cable that plugs into the...

KSMW by I've been around
  • 1288 Views
  • 1 replies
  • 0 likes

Packet loss and ping spikes

I've been having issues for the couple months where my internet would randomly drop out or become slow for about 10 minutes. I notice this most when doing video calls or playing games. It would happen randomly throughout the day so its been hard figu...

teriscod by I've been around
  • 767 Views
  • 1 replies
  • 1 likes

iOS Ignite Wifi App Sharing Other Rogers Account

Our Ignite Wifi iOS App is showing both our account, and the account of another Rogers customer (not us). We can see their physical address, their Rogers modem and CM MAC address, as well as all of the devices on their network. We can restart the mod...

ivonneinc by I've been around
  • 642 Views
  • 2 replies
  • 0 likes

Unable to turn off Bridge mode

There's lots of help on how to turn on Bridge mode but not a lot talking about problems turning it off (that I could find). I disabled bridge mode in the modem at 10.0.0.1 but the settings don't appear to take. I get the wifi back up and running and ...

mardill by I've been here awhile
  • 4126 Views
  • 3 replies
  • 0 likes

Resolved! Ignite parental control time limits easily bypassed on iPads

My son has a iPad purchased last year, fully updated. There is a "Private Address" WiFi option that masks the iPad's MAC address. Toggling this allows him to easily get around the parental control time limits set up in the Rogers Ignite app. Any solu...

Compatible wifi Ignite mesh pod?

Paying $5/month rental fee for Ignite Wifi mesh pod extenders.  I asked Rogers if I could just purchase the pods instead of paying a monthly fee for each and they said they only offer them as rentals.   Is there a recommended, compatible, trouble-fre...

Unable to access to my rogers.com emails

I can't access my rogers.com emails. I tried to reset my password but it keeps sending codes to that email address which I can't access to it. Can anyone help   ***Edited Labels***

emer by I've been around
  • 563 Views
  • 1 replies
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Resolved! Disable SIP ALG (Application Layer Gateway)

Is it possible to ‘close’ the SIP ALG on an Arris  xb7 ? If so how is it done ? I have a VOIP problem in the VONAGE device. They asked me to get the SIP ALG disabled.  Thank you !   ***EDITED LABELS***

applez1959 by I've been here awhile
  • 1948 Views
  • 6 replies
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Resolved! DHCPv6 - Missing Required Option on XB7

Hi all, Recently in the past few weeks, my internet keep dropping randomly  multiple time in a days, each time around 1 minutes then internet comeback.   When I check the event logs, there are some critical issues in the log at the time internet drop...

phucnb1 by I've been here awhile
  • 3941 Views
  • 10 replies
  • 0 likes

Resolved! Details Around Yesterday's Outage Don Mills

Is there any way I can get details of outage imt.2302.010844. Rogers will not provide email detailing time of outage. Require for proof as family member lost internet connection several times while doing a mandatory course       ***Edited Labels***

BillP3 by I'm here a lot
  • 677 Views
  • 2 replies
  • 0 likes