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Speed dropped from 500 to 200 since the 7th of June

Hello,On the 7th of June my Rogers internet speed dropped from 500 to 200. I have been checking the speed every few hours. Can you please advise how I can report this to Rogers and get this issue solved   *** Edited Labels ***

No Internet Since Storm

No internet since yesterday at 1:30pm and nothing from rogers explaining why absolutely horrible       ***Edited Labels***

Longbomb21 by I've been around
  • 8 replies

Ignite Modem Keeps Rebooting

I've been having issues with my Ignite modem restarting for months... I've been through probably 6 modems. I've had techs come to my house on multiple occasions. Check the lines swap modems and cables, etc. Nothing works. It always happens again. I g...

Internet service down

I’ve never a level of I don’t care about my customer than I’ve been receiving been told since Sunday may 22nd I’ll be receiving my internet service back by end of day now it’s now may 28th still no internet service I’m just given the run around all w...

Moca setup help

Hi all. We recently reno’d our basement and unfortunately the spot where the tv will be located is pretty dead. Our current wi-fi setup has been quite stable (airport extreme/express) but it looks like it's reached its limits. I’ve looked at mesh opt...

currentsetup.jpg IMG_8318.jpg IMG_8319.jpg newsetup.jpg
JiveMiguel by I plan to stick around
  • 8 replies

Resolved! iPhones can’t connect to Ignite Wifi

For two months our cell phones have not been able to stay connected to ignite wifi. The signal drops all day long and will not connect upon entry to our home. We have no cell wifi problems anywhere else! Endless suggestions to “reboot the modem” or “...

Resolved! Rogers Wifi 6 Modem rental

I'm on the Ignite Internet Gigabit-Unltd plan and also renting Hitron CODA-4582 model for a few years.  I'm wondering I can exchange the 4582 model with a newer wifi 6 modem.  I'm paying $10 monthly for the 4582.  How much does it cost to rent a wifi...

TheCat by I've been around
  • 1 replies

Resolved! Using Erro 6 Pro's with Rogers Ignite TV and Internet

I'm still sticking around. My current set up is with Digital TV, legacy Internet 500Mbps and a Home Phone configuration. The internet gateway is in an upstairs bedroom and the Home Phone modem is in the basement running to a home alarm system. I'm us...

Sailorman by I plan to stick around
  • 3 replies

Resolved! New Rogers Ignite Customer

I did switched to Rogers and i am really happy with the speed that i am experiencing with the Ignite 500.  My only issue as of this time is that my ASUS RT-AC5300 Router sometimes is not broadcasting any internet signals.  Modem is saying it has inte...

ryanderamos by I've been here awhile
  • 3 replies

Neighbourhood congestion (possible node issue)

Greetings,   Firstly, thank you to those who continue active discussions; google does find you and, in turn, has helped me with my technical issues (well some of them).   I am affected by internet download speed going to single digits about 7pm EST u...

radiopipes by I've been here awhile
  • 2 replies

No Outage Listed, Can't Report Outage

I am experiencing an outage. I used Ana the chat bot to check my service to see what's the ETA for resolution and it says there's no reported outages in my area. So that must mean nobody is working on the outage. I can't speak or chat with anyone nor...

oli76 by I've been here awhile
  • 9 replies

Resolved! Internet usage interferes with tv signal

Hello,I’ve recently got the modem replaced from the cgn3 with the coda 4582u, cgn3 modem got bricked. Anyways, whenever the internet is in use (on wifi or Ethernet connection) it disrupts the cable tv (distorts picture and lose audio).Also note that ...

chris1232 by I've been here awhile
  • 2 replies

Grid in my area always goes down

It seems that every time there is inclement weather, my internet goes down and people 3 blocks away do not have an issue. When I call in, I constantly get, your grid is down. I’ve asked numerous times, why my grid but constantly gets impacted. What d...

Btuno by I've been here awhile
  • 3 replies

Resolved! Can’t Send/Receive Email

Mail GMAIL ACCOUNT ADDRESS IN CANADA UNABLE TO SEND & RECIEVEON ROGERS MAIL INFORMATION LOCATION   connected internet browser non developer Status iPhone iOS    *Added Labels*

Resolved! Hitron CODA-4582U - cannot create multiple SSIDs

Trying to create a separate SSID to contain traffic from different devices on the modem but as in many instructions - there is no option to create a secondary SSID under Multiple SSIDs in the Wireless section. Seems the firmware still remains similar...

rogintgeek by I've been here awhile
  • 6 replies

Resolved! Discontinuation of Ignite WiFi Hub Website

Why is Rogers stopping the Ignite WiFi website on 7 June (or is that 6 July)? I find this useful and quicker to use than the app.   *Added Labels*

chank by I plan to stick around
  • 2 replies

DHCP Issues in the Past Week

I've been dealing with massive DHCP issues in the past week, using the CODA 4582 router, most new devices I connect have issues where I can't reach certain sites, my xbox gives me a DHCP error, and my router stopped working with a DHCP error This goe...