FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial

[RogersMargaret]

Hello Community,

We are currently offering our users an exclusive opportunity to participate in an upcoming trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACR, CGN3AMR and CGN3ACSMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). For details of this program, please see this thread.

This thread will be used for feedback regarding the firmware.  We've invited @RogersSergio, @RogersSyd & @RogersBob from our Networking team to participate in this thread.  Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thank you for your continued feedback and support.

[usamaa]

@JohnBeaudin Thank you will PM @RogersDave.

The CGNM-3552 does not get the .27 firmware unfortunately.

[JohnBeaudin]

only the ACR ACSMR 

but he can still message dave and see if it's coming for the 3552.

[RogersCorey]

Please read the first page of this post to see which firmwares we are testing for each modem model and follow the instructions there if you wish to sign up for the most recent firmware trial.

Do not message Dave directly for firmware pushes. You must reach out to us @CommunityHelps to sign up.

[RogersCorey]

Please read the first page of this post to see which firmwares we are testing for each modem model and follow the instructions there if you wish to sign up for the most recent firmware trial.

Do not message Dave directly for firmware pushes. You must reach out to us @CommunityHelps to sign up.

[JohnBeaudin]

I want to share a positive experience in regards to gaming latency.

I play CSGO and Dota2 since forever.

The best Ping I ever had in the closest server in CSGO was 52, I check my ping often and 52 was the best ping I ever had in a math since 2012 ( when the game was released). but often I was getting 70-80.

Now last night, I played a whole match ( 45mins) with a ping of 40 and it was stable never fluctuating or anything.

For the first time in my life , I played with a ping of 40 on a competitive shooter using Rogers.

This is a huge step in the right direction!

Thank you @RogersDave  and please keep working torwarding improving latency for ipv4 and UDP! You are doing an amazing job and we haven't seen the best yet.

[azar1]

My CGN3552 on .22 seems to be restarting quite frequently and randomly through out the day.

Internet shuts off, followed by the modem restarting, and takes about 3-4 minutes until all services are back up and running.

Is there anything I can post which might show the cause of this? I remember reading something in the earlier pages about the noise level possibly being too high which causes the modem to restart?

[RogersDave]

@azar1,

I checked your signal and noise levels and everything is within specification.

Make sure that your modem has sufficient air flow around it so that it doesn't overheat. If the problem persists, it may be a defective modem and you could have it replaced.

Dave

[alback]

I have .27 loaded, still having dropouts in bridge mode.  This has been going on since firmware .20.

I also really dislike the new Rocket modem, looks like it should be on a toy shelf.  Much preferred the black box.

[alback]

I am also finding that when I have the dropout, to unplug the Hitron doesn't fix the dropout. Instead it is when I unplug my Dlink modem that the Internet connection resumes.

[RogersDave]

---

@alback wrote:
I am also finding that when I have the dropout, to unplug the Hitron doesn't fix the dropout. Instead it is when I unplug my Dlink modem that the Internet connection resumes.

---

Alback,

I just had a look at your signal levels and modem logs. Everything looks perfectly normal on that front.

What model of D-Link do you have and does it have proper airflow around it. Some D-Link routers have been known to do that when they overheat. If you need to restart the D-Link to restore service, there is a good chance that the problem lies on that side, possibly also a defective router.

Dave

[alback]

My D-Link is 855L - using WAN to bridge setting on Hitron.
It has lots of airflow and never feels warm.
Internet light remains on - 99% of the time. Often light appears on, yet connection slows from 130Mb down to 0.47Mb - using speedtest.
Issues started 2 weeks ago, Rogers recommended changing modem after we tried a direct Gateway connection. I have also setup gateway connections and also had the same drop connection speed issues.

Hope this helps.

[dani190]

So I have signed up for the beta firmware test also.

Looking forward to testing .27 on CGN3ACSMR.

Hopefully I will start to see some improvement and wont need to move to Bell like some others have done here. 

[Triple_Helix]

@RogersDave Upload is a little better ATM but no where near 20 or 21. Do you think my signal is to strong? I have an -3db line choke do you think that would help? I think that's what you call it between the cable line and the Modem?

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	621000000	256QAM	9.400	36	38.983
2	609000000	256QAM	9.200	34	38.605
3	615000000	256QAM	9.300	35	40.366
4	603000000	256QAM	8.500	33	38.983
5	633000000	256QAM	8.800	37	38.983
6	639000000	256QAM	8.000	38	38.605
7	645000000	256QAM	7.300	39	38.983
8	651000000	256QAM	7.400	40	38.605
9	657000000	256QAM	8.100	41	37.636
10	663000000	256QAM	9.400	42	38.605
11	669000000	256QAM	10.000	43	38.605
12	675000000	256QAM	10.500	44	38.605
13	681000000	256QAM	10.600	45	38.605
14	687000000	256QAM	10.700	46	38.605
15	693000000	256QAM	11.100	47	37.356
16	699000000	256QAM	9.900	48	37.356
17	705000000	256QAM	10.500	49	37.636
18	711000000	256QAM	10.600	50	36.610
19	717000000	256QAM	11.100	51	36.610
20	723000000	256QAM	11.400	52	37.356
21	825000000	256QAM	10.600	53	36.610
22	831000000	256QAM	11.800	54	37.356
23	837000000	256QAM	11.500	55	37.356
24	843000000	256QAM	10.900	56	37.356

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	47.250	2	6400000
2	30596000	ATDMA - 64QAM	47.500	1	6400000
3	10000036	ATDMA - 64QAM	53.250	---	6400000

[dani190]

So far performance has been much better on .27, way less spikes and the connection seems to be much more stable.

Did you guys say its best practice to reset the modem to factory defaults after a new firmware push?

[TFM_Jeff]

This is my first time updating to a trial version, so I just wanted to know if requesting it locks me in for all future trials, or just this one (4.5.8.27)? I only want to participate in this one as people are reporting greater ping results.

As for what I've seen so far, after following all the necessary steps of factor resetting the modem, the ping results are exactly the same as before the update.

Pinged: google.ca

Sent: 500

Received: 493

Lost: 7

Min: 12ms

Max: 581ms

Avg: 30ms

As well as poor ping results, for the past week or so (after a few weeks of below 50Mbps download speeds), my upload speed has taken a dive below 5Mbps. I'm on the 250/20 package.

[nigelncwong]

Not good.  got updated to 4.5.8.27

Chromecast issues came back.

Not cool.

[Datalink]

Try this:

1.  Run a factory reset on the modem and reset the parameters after it completes the reboot.  When you have reset all of the various parameters and saved the changes, reboot the modem. 

2.  Restart both the chromecast and the casting device when the modem has completed the reboot.

[Makaveli99]

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@TFM_Jeff wrote:

This is my first time updating to a trial version, so I just wanted to know if requesting it locks me in for all future trials, or just this one (4.5.8.27)? I only want to participate in this one as people are reporting greater ping results.

As for what I've seen so far, after following all the necessary steps of factor resetting the modem, the ping results are exactly the same as before the update.

Pinged: google.ca

Sent: 500

Received: 493

Lost: 7

Min: 12ms

Max: 581ms

Avg: 30ms

As well as poor ping results, for the past week or so (after a few weeks of below 50Mbps download speeds), my upload speed has taken a dive below 5Mbps. I'm on the 250/20 package.

---

Can you post a screen shot of your modem stats from the docsis provisioning tab.

The fact that you are getting 84/3 on the 250/20 package leads me to believe the issue may not be the modem at all could be the line.

[dani190]

So it seems like performance is up and down.

At first it seemed to be way better but now my jitter seems to be just as bad.

What do you guys think?

'

Also it does not look like I can ping the CMTS from my location but I may be doing it wrong.

[TFM_Jeff]

I forgot to mention that my netbook only has a 100Mbps network card, so the 80Mbps download is somewhat normal. I usually get anywhere from 80 - 95 download. The upload is usually 20 - 25, however as of about two weeks ago it struggles to hit 5Mbps. Like I said, several weeks ago, up until about two weeks ago, the download was struggling to hit 50Mbps. That went back to "normal" and now the upload is struggling.

What is interesting, though, is that running a speed test on www.fast.com on my PS4 results in about a 75 - 90 download. It should hit 250Mbps on the PS4.

Here's what my provisioning stats and downstream/upstream levels are:

[Double_K]

@RogersDave do you mind updating the first post's Known Issues with the TCP & UDP Latency issues that are still to be fixed?  4.5.8.25 says "Latency Improvements" but that probably needs to be qualified as "ICMP Latency Improvements".

These TCP & UDP latency issues are why I had to go back to a Cisco 3825 modem, and will exchange my modem when these latency issues are resolved (have a VoIP solution that suffered significant jitter on the CGN3ACSMR on production 4.5.8.22, but works great on the 3825).