12-05-2022 09:31 PM - last edited on 12-05-2022 09:35 PM by RogersRahul
12-06-2022 10:03 PM
Hello @AR4,
Thank you for posting your concern in the Community. We'd be more than happy to help you.
What type of device are you using (make/model) to try to access the web app? Are you able to see the data usage on the web portal? Do you have the latest software on the device?
We look forward to hearing from you.
Cheers,
RogersRahul
12-07-2022 10:03 PM
12-08-2022 10:03 PM
Hello, @AR4.
Thank you for your response. Is the data usage visible for you on the web portal at rogers.com/myrogers? Sometimes if you change the plan mid-billing cycle, the data usage may not display until the start of the new billing cycle.
If the data usage is visible on the web portal, let's try the following:
Please keep us apprised.
Cheers,
RogersMoin
01-26-2023 09:41 AM
I've tried this and it did not work. I have the same issue iPhone 14 Pro. no data usage avail not he app, however i can see the data usage on the website.
01-27-2023 09:53 AM
Greetings @hanzonation,
Welcome to our Community! Thanks for trying the troubleshooting steps outlined in this thread. I'm sorry to hear that the issue still persists. 😞
If possible, please send us a PM @CommunityHelps so we can look into this further for you. For more information on how our Private Messaging system works, please check out our blog.
Thank you kindly,
RogersYasmine