Solved! Solved! Go to Solution.
Welcome to the Community and thank you for posting your inquiry!
It's definitely odd that you're unable to view bills on your Android device. Thank you for sharing all the troubleshooting steps you have taken so far.
I wasn't able to replicate the issue on my end, I was able to view the bill on an android device. May I know what app version are you currently on? Can you and @Pauly confirm if this is an issue just over Wi-Fi or on cellular data too? Are you guys able to access all the other features on the app?
Just need a little bit more info to assist you guys further :).
@hshort1990, thank you for clarifying. We were able to access the invoice via the MyRogers App on an S10e without any issues. Just to confirm, is your cellphone a Rogers device? How many wireless lines do you have on your account? There have been times when certain features are only available through the Data Manager line. Is your line currently assigned as the Data Manager?
Additionally, have you made any account changes recently (for e.g. adding/removing a service or changing your MyRogers login credentials)?
Thank you for your understanding and patience while we work to resolve this for you :).
Thanks for your posts!
@hshort90 When you contacted us, do you recall if a ticket was created?
Based on the posts here it does seem to be an issue with Non-Rogers devices. I can quickly look into your accounts and submit a ticket if need be.
Hopefully, all is well at your end. We appreciate the additional info.! 🙂
It can help to provide specific examples of users who are being affected which is why we always ask for a PM so we can lodge a ticket. We have also flagged this issue to our internal teams for investigation as well. 👍
Thanks for your first post
I do apologize for this. This does appear to be an issue with Non-Rogers devices and has been sent to our internal team. I can quickly review your account and submit a ticket to capture an example.