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How do i see my bill and what is "current balance"?

lakooo
I've Been Around

New to rogers. How do I see my bill from the app. I click billing and see "current balance" 0 (payment required by date X) . Then below that is "view bill" which shows a higher number. Which one here is the bill i have to pay. What does the current balance even mean. Simple answer please and thanks. 

 

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Re: How do i see my bill and what is "current balance"?

RogersJermaine
Moderator
Moderator

Hi @lakooo,

 

Welcome to the Rogers Community Forums! Thank you for your very first post and thank you for choosing us as your new service provider! 

 

The current balance may be different from the total amount you are seeing on view bill since the current balance will include any payments, credits or adjustments made on an account. 

 

Are you able to sign into your MyRogers account through our website and see if you see the same thing? 

 

Please note if any payments, credits or adjustments were made it can take up to 48 hours to appear.

 

Looking forward to your reply!

RogersJermaine

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