Good day @sambillings,
Welcome to the Rogers Community and thank you for your post!
Please provide us with more information on the nature of your billing issues. We want to help you in reaching a resolution but to do so, we'll need to know what services you have with us etc.
Sadly, I am not certain what the "Concentrix" agents have to do with your Rogers invoice, however, I'm sure you could help us clarify.
Looking forward to your reply!